PCRecruiter Reviews - Page 3

Support team-can make changes or additions to software fairly quickly; customizable; parses from LinkedIn, including picture; cloud-based; can do everything.

It has so much available that it takes time to learn it well. Not much color on the GUI, but still looks nice.

Lots of features, as a user the dashboard information is incredibly helpful, the system layout can be customized to accommodate your personal workflow.

It's a complex system so for new users it will seem a little overwhelming. Manager portal is very weak from a UI perspective.

n the 8 years since we started using PCRecruiter we have expanded the system with several customized modules which have been possible within the system due to it's flexible architecture. Finally I would like to make special mention of the customer support which has proven to be second to none.

I don't really have any - you tend to notice these more when something is not doing what you expect.

PCRecruiter's technical support team is the best bar none! They are responsive, clear, have great attitudes and are readily available via email or over the phone. I have been able to customize the application to develop streamlined workflows as well as run detailed reports which helps with applicant tracking.

PCRecruiter does not have the basic features that its competitors have when it comes to pipeline management, reporting and other analytics.

Value for money Customer Service and Support Cloud Based

Quite complex workflows and a bit of training required

We can do mostly anything we need to do in the course of recruiting. It is easy to add new names to the database, to run reports, and to email candidates to make them aware of new search assignments.

The reports aren't great, and you cannot create a cover page outlining what is contained within the report.

I can think of a feature it doesn't have and its pretty easy to use, affordable priced and has great support.

The only con is the phone version I find limited vs the pcversion and I wish they would improve it by making good ot more like the desktop

Thanks so much for the review of PCR on Capterra, James! Rest assured that more mobile capabilities are on the way in the future.

One of the best features in PCRecruiter is the integration with our phone system. Click to dial, call activity recording and texting directly from the database help our workflow be very efficient and accurate.

There are some areas within the system that seem to require more clicks than should be necessary. They've done a good job of reducing these over the past couple of years, but there is always room for improvement.

I like that we can produce templates for our interviews, with the questions we want to ask. The recruiter can pull up the template, ask the questions, not the answers, makes notes and save the document to the candidate's profile.

Mobile app allows the user to view contact, company, or position details, but adding details like conversations, notes or schedules is not possible. It would be great to be able to have full usability on the app.

It works! It provides us all the functionality we use on a daily basis. In fact, it provides far more than we actually use. It never goes down. Availability at 100%

No cons were added to this review

Fully integrated, no need for additional software.

As a self-hosted user, there can sometimes be loading delays. This has less to do with the software and more to do with our hosting arrangements.

I like that it integrates well with LInkedIn and ZoomInfo and that you can add names to the PCR database with the click of a button. The duplicate feature is helpful too. PCR is a good way to manage your recruiting database.

I wish there was a way to get names out of the database better but I don't know what that would entail. Right now the best way is to put in as much information as possible that you may want to search by.

Thanks for the review, Lisa! As you noted, putting more info into a record is a great way to improve searchability. You can also leverage Rollup Lists to group records for later sub-searching. Check with our trainers for best practices or ideas to help your team in particular.

The ease of looking up candidates that match the qualifications needed to fill our open job orders. The ability to search by keyword is a great time saver and allows your recruiters to spend more time being productive.

Too many steps in the hiring process for general labor/manufacturing candidates. Overall it is a great tool and will save a lot of time.

The software is easy to customize and easy to use. It does not take long to pick up and learn.

Some of the functions require a bunch of steps to get there. One example would be putting resumes into the system. there are a bunch of steps to get there.

I like the ease of being able to add people into the database through LinkedIn, it makes working between CRM's much easier.

When someone lists a professional license or has a maiden name and married listed it doesn't always connect the accounts together and has to be merged after manually

(Note to readers - Jason is referring to the PCR Capture extension for Google Chrome)

Its strength is in the flexibility it gives you to create project plans that create a pipeline funnel for your activity from sourcing to close of a deal. Its Outook plugin (Windows only) is great.

It lacks a robust CRM for managing relationships, creating historical touchpoints, and prompting for follow-up. Outlook plugin for Mac is a glaring deficiency.

Very customizable. Customer support is unmatched. New features rolled out constantly.

Inconsistency of response times/downtimes when updates are being ran. Minor issue.

Thanks for the review, Steven! We're always working to improve our process when updates come out and we appreciate your feedback.

Ease of finding candidates and maintaining records

- Many drop downs, rather than a simple search - When inputting a new position, the job description section is unpredictable in regards to the word document features. I highlight a section to bullet, and another is bulleted instead - whereby I then have to do extra work to make it look as we wish. There are other issues with this section as well.

The PCR Portal simplifies everything tremendously. It makes it easy to track everything directly from Outlook.

There are too many ways to accomplish the same task making it somewhat confusing for new users to get a handle on the software.

Software does exactly what I need to manage my prospects such as easy to add from LinkedIn, keeps track of their notes, email them directly from software, add particular items for searching later, ability of prepare bulk emails and send from software, add call-backs and alarms, plus much more.

I pretty much use the basics so not much not to like.

I like the all phone option to find out areas candidates are in, City and state are helpful.

I don't like when you populate the company information it puts it on the personal side.

Thanks for your review, James! Check with our training team about the population of company and name info - that may simply be a preference you can uncheck if you don't like the way it's carrying over.

The customer support team has always been great to work with. The resources that are available allow many daily questions to be answered quickly--either by chat or by help articles. The interface is easy to navigate and all parts connect seamlessly.

There are so many different things that PCR can do to make your life easier that it can seem overwhelming at times.

Easy to learn for new recruiters. You spend less time training and more time selling.

Difficult to customize. Adding fields and different questions to the screens would be better.