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Recruitment CRM / ATS for recruiting and placement agencies.
381 reviews
Recommended
Anonymous Reviewer
Verified reviewer
Consumer Services, self-employed
Used daily for 1-2 years
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When Capture is working, PCR is an awesome tool that allows me to search for candidates easily and put them into our system.
I like the search capabilities of PCR a lot. It is easy to find and organize candidates by position, location, and company.
Capture often has issues with LinkedIn. A lot of times I am spending as much time going over what Capture Should have done as it would take me if I just did it by hand.
Thank you for the review!
Matthew K.
Staffing and Recruiting, 1-10 employees
Used daily for 1-2 years
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- Prompt customer service response time - Cutting edge - Strong customization - Excellent integration with 3rd party applications
- Very clean when it comes to organization relationships....one "Name"...whether the person is a candidate, client or both - Cutting edge - Friendly and responsive support team
Not many...perhaps the job order "process" could be improved.
Rich L.
Staffing and Recruiting, 1-10 employees
Used daily for 2+ years
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My experience with support has always been excellent
Easy to use, good value and functional. Wheny you need support, they are very responsive.
I would like to see more functions, make it a little easier to modify or add fields on the customer, job order or candidate record.
Jacquelyn G.
Human Resources, 1-10 employees
Used daily for less than 6 months
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The most important thing to us was allowing our clients to get Indeed Direct unpaid for ads and to allow the customization that each client needed. We found nothing missing from PC Recruiter
There was not a feature that we wanted that we couldn’t have with PC Recruiter. We have used several applicant tracking systems and this is the most robust feature for the money that we found
Because it has so many pictures which we need for our many different customers the software is more complicated to set up in the beginning. To counter this the customer service and training we received was absolutely fantastic. We were sending customized videos for exactly what we wanted to do we had email Support that was extremely responsive and a dedicated person for us to contact
Thank you so much for the review, Jacquelyn! Look for even more exciting updates coming this year.
Mitchell S.
Human Resources, 11-50 employees
Used daily for 6-12 months
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Overall record keeping, indexing and database search is fantastic.
The interface is informative and thought out with a ton of functionality built into an easily accessible format.
There is a little bit of a learning curve, and a small concern that I might be changing a record without knowing how to change it back at times. I would like to see a more robust check system making it harder to accidentally load duplicate name records.
Thanks for the review, Mitchell! We'd love to hear your feedback on how we can better identify duplicate records - visit the Ideas & Requests forum on our helpdesk to share your thoughts.
Stephen B.
Verified reviewer
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We've been using this ATS for more than a year now and I find it is a great solution for us. It allows us to pull candidates from Monster.ca as well as LinkedIn very easily. So long as you take the time needed upfront to properly set up PCR for your company and learn all it can do then you will like it. Like any other ATS or any other system you use at your workplace PCR will only succeed for you if you use it properly and put the right information into it so you will always get the right information out of it.
Low cost, ease of use. Email integration with Outlook is very helpful as well. You can customize the screens to a view that works best for you.
Sometimes it does not pull all the contact information from a Monster search but it only takes a few minutes to manually add this information. The reporting features are a bit limited...I'd like to see some better reporting and the ability to export to Excel with better results.
Brian L.
Staffing and Recruiting, 51-200 employees
Used daily for 2+ years
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It's a great product. Keep up the good work!
Having used it multiple times in the last 11 years, I've seen the product evolve and get better. Anything that was a problem 11 years ago has been resolved over the years and it's a wonderful product to use.
No cons were added to this review
Dennis K.
Verified reviewer
Used daily for 2+ years
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We have been using PCR for a little over 5 years. We initially reviewed 2 companies. Both we were pretty equal however we went with PCR. We have nothing but positive experiences
Ease of use, good value, associates are excellent to deal with
None really but we could see some benefits in their online self help
Anita Z.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Overall its been a great experience during the past 3 years that I've been using it.
It is very user friendly and intuitive once you start using it and get used to it.
Whenever I have issues, I can usually call and get help from the support team quickly.
Tami P.
Management Consulting, 51-200 employees
Used daily for 1-2 years
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Overall PCRecruiter is a good system with the ability to be customized more towards what you need. You could do a lot with it if you have the time to do so.
I like the PC Capture feature where you can pull information from other sites like LinkedIn, Monster, Careerbuilder, etc..
I felt like it was somewhat difficult to search with keywords and would have liked the highlight feature. I don't seem to get accurate results.
Briese M.
Verified reviewer
Staffing and Recruiting, 11-50 employees
Used daily for 2+ years
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We use PCRecrutier to track candidates throughout the recruitment process.
Nice integration with 3rd party tools that make data import a snap. Bulk email integration is also very nice.
There is a bit of a learning curve. Data parsing is bit buggy.
George C.
Medical Practice, 11-50 employees
Used daily for 2+ years
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We have used this product for the past 15 years - we highly recommend it. It is simple to learn and has the ability to customize to your specific needs. Support for any product is the most important aspect. PCR has that and much more.
We were ably to customize it to our specific criteria
None - good stuff
Hayley B.
Building Materials, 11-50 employees
Used daily for 2+ years
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Awesome customer service!
We love the customer service! Our account rep. is so responsive and easy to get a hold of when we need it!
There are many parts to it that sometimes can take a long time to get used to, but once you do, it's a great software!
Ryan M.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 2+ years
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Search capability, being able to run build active rollup list and monitor my progress and my team.
Really have not found any the new Version PCR 9 runs great.
Thanks for the glowing review, Ryan! We're glad PCR is doing everything you need it to.
Ray F.
Staffing and Recruiting, 11-50 employees
Used daily for 2+ years
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Your recruiters will save valuable time searching for candidates. All info needed is at your fingertips.
I would like to see a job board that lists all job openings and have the ability to drag and drop employees into the open job slots.
Ryan J.
Verified reviewer
Staffing and Recruiting, 1-10 employees
Used daily for 2+ years
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Love using it!
I love that this software has ease of use to the user.
I wish there was an integration to a workflow platform like Monday.com. That would be great.
Thanks so much for your review of PCRecruiter!
Anonymous Reviewer
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used daily for 2+ years
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Like that it integrate with my email. The features and capabilities are great for reports.
I would like the functionality of having more users to have LinkedIn Recruiter Integration. Does seem to have many bugs at time.
Alisha H.
Aviation & Aerospace, 11-50 employees
Used daily for 2+ years
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I love the software that it is set up in a way to locate anything quickly.
I like that this software is very user friendly.
The lag sometimes but they may be an internet issue.
Thanks for your review, Alisha! We're glad PCR is making your job easier!
Jennifer Q.
Staffing and Recruiting, 1-10 employees
Used daily for 2+ years
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PCR has supported our business for over a decade. It is very user friendly. The support team is great.
Ease of use. Easy to note and track candidates. Good storage vault for contact information.
You don't always know all of the features
Craig W.
Staffing and Recruiting, 11-50 employees
Used daily for 2+ years
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PCR people are amazing in their support. We don't ask often, but when we do, they jump on getting the problem solved. Great attitude, too.
It is flexible and deep in what it offers
Nothing comes to mind--earlier versions had a few glitches. Not now.
Nathan G.
Retail, 1-10 employees
Used daily for 2+ years
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*Can parse from LinkedIn or from Outlook *Auto-writes E-mail Activities *Advanced Searches Capability
Could be a little more polished in some of the processes. It takes a few more clicks than it should to do some things.
Kirstin L.
Retail, 10,001+ employees
Used daily for 2+ years
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Once you understand how the software works, it's a great tool. Note my first answer.
It captures all required documents and communication in one place under the applicant's name
I am responsible for the recruitment of our Pharmacy staff and there is no way of filtering the software to block anyone who doesn't have a Canadian licence to practice. With my company you must have a Canadian licence to practice as a Pharmacist and must be a Canadian citizen for us to even review your resume. There are many reasons for this choice and mostly the liability, the process to licence in Canada is very difficult, time consuming and not always confirmed. The applicant is responsible for this process themselves. For all other Pharmacy staff, they must be a citizen for compliant placement.
Thanks for your review, Kirstin! We'll be in touch to assist with ways to help filter out non-licensed Pharmacy applicants.
Glen G.
Research, 1-10 employees
Used daily for 2+ years
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For 18 years I have used PCRecruiter. They have ALWAYS been there for whatever question I throw at them. The LinkedIn integration and the resume parser are worth their weight in gold.
The resume parser and the LinkedIn integration
sometimes I need help with reporting
V. Blair C.
Verified reviewer
Staffing and Recruiting, 11-50 employees
Used daily for 2+ years
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PCR staff have always been responsive.
Very intuitive to how we think as recruiters. Always focused on bringing us more usable apps/ upgrades
USD / CDN exchange costs; outside of that we are really pleased with PCR;
Susan S.
Human Resources, 1-10 employees
Used daily for 2+ years
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I have been using PCRecruiter for ten years and love it
Easy to navigate and great tool for keeping our candidates organized
I honestly can't say there is anything I dislike about the product
Thank you for the review, Susan!