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Peakon, a Workday company vs SurveySparrow Comparison

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Overview

Real-time people analytics platform is the simple, scientific, way to maximise your employee engagement and retention.

Category Leaders

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

27

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

5

4

3

2

1

31

15

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Peakon is an amazing employee engagement tool, I love being able to voice my opinion without worrying about confidentiality. It is also super easy to use.
Easy to use, lots of help if we need it. The export report is good as it is easy to present to teams for feedback.
I used different platforms that are like this. Honestly they are all the same just different names This one is nice for animations and design.

Pros

My clients and their clients love this software. The best resolution to typeform issues.
Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.
Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Cons

I don't like that an 8 on the score sale is seen as passive or negative. To me, an 8 is equivalent to 80% or a B.
It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.
The monthly surveys take a bit of getting used to for staff. We also have a complicated departmenal structure and that can make reading the results confusing sometimes.

Cons

Inability to move through the visual view of the survey without going from start to finish to see edits. Renaming is only available on the Enterprise subscription.
Really bad customer service. Slow response time and no real help.
Replied no, and the bot says the team typically answers in a few min. An hour later still waiting.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features68
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Automated Scheduling
  • Benchmarking
  • Career Development
  • Categorization/Grouping
  • Chat/Messaging
  • Commenting/Notes
  • Competency Management
  • Contact Management
  • Content Library
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Marketing
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Engagement Tracking
  • Feedback Management
  • Heatmaps
  • Individual Development Plans
  • Knowledge Base Management
  • Knowledge Management
  • Learning & Development
  • Mentorship
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • On-going Performance Tracking
  • Onboarding
  • Panel Management
  • Paper-Based
  • Peer Appraisals
  • Performance Management
  • Preview Functionality
  • Prioritization
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Retention Management
  • Self Assessment
  • Self Service Portal
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Statistical Analysis
  • Succession Planning
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Training Management
  • Two-Factor Authentication
  • URL Customization
  • Video Support
  • Total features53
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Automated Scheduling
  • Benchmarking
  • Career Development
  • Categorization/Grouping
  • Chat/Messaging
  • Commenting/Notes
  • Competency Management
  • Contact Management
  • Content Library
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Marketing
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Engagement Tracking
  • Feedback Management
  • Heatmaps
  • Individual Development Plans
  • Knowledge Base Management
  • Knowledge Management
  • Learning & Development
  • Mentorship
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • On-going Performance Tracking
  • Onboarding
  • Panel Management
  • Paper-Based
  • Peer Appraisals
  • Performance Management
  • Preview Functionality
  • Prioritization
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Retention Management
  • Self Assessment
  • Self Service Portal
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Statistical Analysis
  • Succession Planning
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Training Management
  • Two-Factor Authentication
  • URL Customization
  • Video Support

Integrations

  • Total integrations11
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Xero
  • Zapier

Peakon, a Workday company vs. SurveySparrow

See how Peakon, a Workday company and SurveySparrow stack up against each other by comparing features, pricing, ratings, integrations, security & more.