The People HR platform is a easy to use and relativity simple HR platform that gives small / medium sized businesses a flexible HR solution. We've been able to get up and running in a few weeks with little intervention from the People team, which is a testament to the usability of the system. Out of the 11 platforms we looked at People gave us the best value and of offered the widest amount of functionality. The system is constantly being developed with new functions and features being added on a regular basis, due to the modular nature of the system you can cherry pick the parts of the system you need to use helping with the deployment process.
The ability to create custom forms (though the logbook) adds a unique level of on the fly customization which lets you capture additional data removing the use of third party tools.
There is a decent amount of supporting documentation (written & video content) which makes getting going really easy.
The reporting out of the system is also really solid and very flexible.
You can load your own data !!! (this is a great feature)
The custom logbook forms are good but are also very limited, and working with them can be frustrating . It can take some very creative thinking to get them to behave in the way you want, this can be very frustrating. (this feature has so much potential and more development would greatly enhance the functionality and impact the system has)
The ripple workflow engine is very "unique" and does require a solid understanding of the system to make best use of it. There isn't a "test now" button which means when you build a workflow, you have to sit about waiting to see if its worked which is time consuming and a little frustrating.
The guys on he support desk are really knowledgeable, although it can take along time to get the right answer out of them. They are prone to making assumptions about your request with out fully understanding your requirements, and you end up going round the houses.
There isn't a customer roadmap showing platform development, understanding whats being worked on would be really useful.
Training matrix offers little functionality and currently isn't very usable
After a few weeks of use you start to notice there are lot of unnecessary clicks when navigating the system, e.g. to jump between employee records takes 4/5 clicks, when making a single change across multiple records this can become very annoying.
There are parts of the system where you assume you will be able to click on something e.g. when looking at a line manager you can see all their direct reports listed, but you cant click on them to view their profile. Cant click on employee profiles from the org chart
To assign an employee goals they have to have an active performance review
You cant have goals linked / team goals
If you want to add the same goals across team you have to copy and paste each goal to every individual team member
The performance review isn't "smart" there is no ability to add weighted questions.
You cant have an employee involved in more than one performance review at a time.
No ability to plot your staff into a 9 box talent matrix using the outcome from the performance review (having to do this off system using a separate tool)
The implementation process is a little vague, with little project management from their side. e.g. handing over data to be uploaded and not being told when this will happen.
Our system training is being delivered after having the system for 2 months, we could be using elements of the system completely wrong and wouldn't know.
When uploading data into the system, the data was "adjusted" by the system during the upload process which caused a random (/nr) command to be added to all our employee addresses, I still haven't had a response as to what happened. This means i have to go through 110 employees and remove this manually....