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Performio vs Scorebuddy Comparison

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Overview

Performio allows companies to easily and quickly calculate sales commissions, keep sales happier and motivated, and gain...

Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions;...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

12

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

46

24

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.5

5

4

3

2

1

22

16

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love that I do not have to email or chase people up on the clarity of commissions. I can review my partners commission and growth.

NM

Niall M.

Performio as a whole has been a great asset since it has been implemented here.

MM

Marc M.

Easy to navigate, great User Interface, good integration with Salesforce.

RA

Rosemerie A.

Pros

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

EN

Erika N.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

DB

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

TH

Tim H.

Cons

You can't sort the line items out which can be frustrating.

AB

Ariane B.

A little confusing for new starters to understand the lingo.

TC

Tahlia C.

It is sometimes hard to navigate from month to month when looking at my quotas.

CG

Corey G.

Cons

As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.

NN

Noah N.

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process.

PL

Paul L.

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

hb

holly b.

  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features79
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agency Commission
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Benefits Management
  • Bonus Management
  • CRM
  • Call Center Management
  • Call Monitoring
  • Commission Calculations
  • Commission Calculator
  • Commission Management
  • Commission Overrides
  • Commission Rules/Conditions
  • Commission Scheduling
  • Commission Statements
  • Compensation Management
  • Compensation Plan Modeling
  • Compensation Statements
  • Compliance Management
  • Computer Telephony Integration
  • Corrective and Preventive Actions (CAPA)
  • Customer Service Analytics
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Defect Tracking
  • Dispute Management
  • Document Management
  • Document Storage
  • ERP
  • Employee Activity Monitoring
  • Employee Database
  • Employee Email Monitoring
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Employee Self Service
  • Financial Analysis
  • Flat Commissions
  • Forecasting
  • Goal Setting / Tracking
  • HR Management
  • Incentive Management
  • Integrations Management
  • Multi-Currency
  • Organizational Charting
  • Payroll Management
  • Percentage Commissions
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Planning Tools
  • Productivity Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Salary Planning
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Sliding Scale Commissions
  • Split Commissions
  • Status Tracking
  • Succession Planning
  • Supplier Quality Control
  • Surveys & Feedback
  • Task/Project Tracking
  • Template Management
  • Third Party Integrations
  • Tiered Commissions
  • Time Off Requests
  • Training Management
  • User Management
  • Workflow Management
  • Total features19
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agency Commission
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Benefits Management
  • Bonus Management
  • CRM
  • Call Center Management
  • Call Monitoring
  • Commission Calculations
  • Commission Calculator
  • Commission Management
  • Commission Overrides
  • Commission Rules/Conditions
  • Commission Scheduling
  • Commission Statements
  • Compensation Management
  • Compensation Plan Modeling
  • Compensation Statements
  • Compliance Management
  • Computer Telephony Integration
  • Corrective and Preventive Actions (CAPA)
  • Customer Service Analytics
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Defect Tracking
  • Dispute Management
  • Document Management
  • Document Storage
  • ERP
  • Employee Activity Monitoring
  • Employee Database
  • Employee Email Monitoring
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Employee Self Service
  • Financial Analysis
  • Flat Commissions
  • Forecasting
  • Goal Setting / Tracking
  • HR Management
  • Incentive Management
  • Integrations Management
  • Multi-Currency
  • Organizational Charting
  • Payroll Management
  • Percentage Commissions
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Planning Tools
  • Productivity Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Salary Planning
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Sliding Scale Commissions
  • Split Commissions
  • Status Tracking
  • Succession Planning
  • Supplier Quality Control
  • Surveys & Feedback
  • Task/Project Tracking
  • Template Management
  • Third Party Integrations
  • Tiered Commissions
  • Time Off Requests
  • Training Management
  • User Management
  • Workflow Management

Integrations

  • Total integrations3
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • Total integrations5
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Xero
  • Zapier