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QuickBooks Payroll vs RUN Powered by ADP Comparison

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Overview

QuickBooks Payroll is a cloud-based payroll solution for small businesses which offers automatic payroll tax calculations,...

Category Leaders

RUN Powered by ADP is a proven small business payroll solution built with ADP’s experience and knowledge gained from working...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

75

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

855

5

4

3

2

1

590

159

54

13

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.5

778

5

4

3

2

1

511

176

57

20

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Using QBO for my business has been extremely helpful and easy to use. I have been very pleased with QuickBooks Payroll service since I started using the product and the cost is well worth it.
I enjoy the excellent customer service provided each time I have called in. Each representative is patient, kind and you can hear the smile on the other end of the phone.
Wonderful software especially for start-ups to set up payroll and ensure all proper taxes, commission, and more is done accurately and easily. Gives great confidence payroll is accurate.

Pros

Overall I think it's great I love the ease of access of everything on the page and how it helps you with your budget.
Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy.
The time clock integration is key. Also, we've had great luck with customer support and our sales rep is AMAZING.

Cons

My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year.
Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).
We went through hell last year, getting this resolved and their customer service sucks.

Cons

I would have to say I hate the customer service aspect of the company. They are not helpful at all and really are useless to my employees as well as me.
Horrible Customer Service and Clunky Software.
When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewa day ago

Key features

  • Total features41
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Audit Trail
  • Benefits Management
  • Billable & Non-Billable Hours
  • Check Printing
  • Compensation Management
  • Compensation Plan Modeling
  • Compliance Management
  • Customizable Reports
  • Direct Deposit
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • For Accountants
  • For Small Businesses
  • HR Management
  • Historical Reporting
  • Learning & Development
  • Market Data Analysis
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Onboarding
  • Online Time Tracking
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • QuickBooks Integration
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Tax Calculation
  • Tax Compliance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management
  • Total features44
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Audit Trail
  • Benefits Management
  • Billable & Non-Billable Hours
  • Check Printing
  • Compensation Management
  • Compensation Plan Modeling
  • Compliance Management
  • Customizable Reports
  • Direct Deposit
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • For Accountants
  • For Small Businesses
  • HR Management
  • Historical Reporting
  • Learning & Development
  • Market Data Analysis
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Onboarding
  • Online Time Tracking
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • QuickBooks Integration
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Tax Calculation
  • Tax Compliance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations34
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations7
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

JW
AvatarImg

Julie W.

Consumer Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Very User Friendly

Reviewed 4 years ago

Much better than ADP

Pros

I had been using another payroll company in 2019, but decided to switch to QB at the first of 2020 because of some issues that were always popping up. QuickBooks is very user friendly. Our employees like getting a complete payroll statement every 2 weeks.

Cons

No other products were considered at this time

EG
AvatarImg

Eric G.

Medical Practice, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

I had to pay IRS and EDD penalties and interest for incorrect payroll tax reporting by intuit full service payroll

Reviewed 7 years ago
Pros

Cost less than ADP. There are no other pros. It is the same using intuit as ADP or I'm sure any other payroll service

Cons

Intuit made a mistake reporting my payroll taxes and then I had to pay IRS and EDD penalties and interest for that incorrect payroll tax reporting by intuit.

Cl
AvatarImg

Claire l.

Marketing and Advertising, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

It's been a go-to since we scaled!

Reviewed 2 years ago
Pros

We have been using quickbooks payroll for years and it's made it so much easier.

Cons

We wish there were more features like ADP offers

WC
AvatarImg

Walter C.

Food & Beverages, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

horrible service

Reviewed 6 years ago

no help, everyone passes the buck, and says that is not their department. very disappointing

Pros

no help from anyone from support. system is slow, and they automatically defer to call in. you call in and get no support

Cons

no help, just given run around by support, system down for 2 payroll cycles. can not get any assistance

SS
AvatarImg

Shannon S.

Restaurants, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Works great! Syncs with QB.

Reviewed a year ago

Overall it's a strong product with all the features most people will need for their business. I used it for 2 restaurants and was very pleased with it. It's great to have all your finances in a single place.

Pros

I liked that it allowed me to keep my business finances in one place. It was easy to use and less expensive than a payroll company like ADP or paychex.

Cons

The accounts in my chart of accounts it setup would sometimes be confusing.

NF
AvatarImg

Nessa F.

Veterinary, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Don't waste money on outside payroll services.

Reviewed 2 years ago

I absolutely love it and recommend it to all small business users. It is way more cost effective than outside payroll services like ADP and Paychecks.

Pros

I love Quickbooks Payroll. It is inexpensive, integrated with our bookkeeping software, and extremely user friendly.

Cons

The customer service can be a bit challenging.

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Sage C.

Outsourcing/Offshoring, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Integrates smoothly!

Reviewed 5 years ago
Pros

Quickbooks works wonderful with ADP services and provide a smooth integration for clients! I used Quickbooks a little when I helped on my aunts food truck and it’s easy to navigate.

Cons

No complaints from my experience using Quickbooks.

AC
AvatarImg

Anne C.

Pharmaceuticals, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Good for both experienced and inexperienced payroll processors

Reviewed 2 years ago
Pros

Easily able to modify paychecks before/during processing.

Cons

QB Payroll will not process local taxes, so it can't be considered a full service payroll solution like ADP or others. Unable to calculate WC liability unless using QB WC

JS
AvatarImg

John S.

Hospital & Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Helpful, but not intuitive

Reviewed 5 years ago

I was able to run payroll effectively for several years by using this software and was able to be up to date on my accounts without outsourcing it another employee. This was product was reliable and user friendly.

Pros

I appreciated the visual layout and overall usability of the software. I was able to repeat steps easily and learn each process in a reasonable about of time. I liked saving money by doing payroll myself instead of outsourcing it.

Cons

It was not as easily learned as other software I have used. The customer service for the software was not prompt nor were they quick with answers or suggestions.

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Karen P.

Retail, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Automated Payroll on the Cloud

Reviewed 6 years ago

Helps me produce paychecks and track payroll expense more efficiently and it is all on the cloud.

Pros

I like that I can do weekly payroll quickly and accurately in 15 minutes.

Cons

I do not like the formats of the summary reports for employees. I have to backtrack to calculate quarterly reports. There are errors in the quarterly reports run by the software so I have to triple check them before filing.

KK
AvatarImg

Kristie K.

Hospital & Health Care, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

QuickBooks Services

Reviewed 5 years ago

I'm able to complete payroll and manage all my accounts. With knowing I'm doing it correctly.

Pros

QuickBokks is a one stop software that allows you to run you business with comfort and ease. With unlimited futures that make your business run smooth.

Cons

I have no cons at this time, QucikBooks have accommodated my company in all aspects.

GC
AvatarImg

Gloria C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Very stress free

Reviewed 9 years ago

Very stress free

Pros

Everything is seamless. I have what I need when I need it

Cons

Nothing. most issues I have run into are user error

WM
AvatarImg

Willi M.

Hospitality, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Easy Payroll

Reviewed 5 years ago

Excellent experience, customer support is great

Pros

Very easy to use and cost-effective Can run one my phone.

Cons

Setting up the first payroll, little be trick but then run smoothly.

HK
AvatarImg

Heather K.

Wholesale, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Overall great software

Reviewed 4 years ago
Pros

User Friendly software for the most part.

Cons

Sometimes reports are slow or the dates don't run as selected.

LJ
AvatarImg

Lamar J.

Food & Beverages, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Teamwork made the dream work!

Reviewed 5 years ago
Pros

If I had not had the assistance of my representative, the process of setting up some very important information would have taken a lot longer or I would have switched my services to your competitor ADP. Thank you rep. I appreciate you. I highly recommend this service.

Cons

A one stop shop that allows the employer to be as hands off as required would be golden. Child support payment services would be an efficient tool.

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Melissa G.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

QBO Payroll is the easiest way to manage your small business payroll

Reviewed 5 years ago

If you are already a QBO user and have a small to medium work force this is the your best bet. It works within your existing QBO file, so no need for double entry and tax filing is an easy to follow step-by-step process.

Pros

No more double entry when you run payroll through your existing QBO file!

Cons

This might not be the right solution for larger companies who have greater HR needs then just cutting a paycheck each pay period, though it is not difficult to set up employee deductions for things like health care, retirement plans, etc.

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Judi W.

Accounting, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Very expensive!

Reviewed 3 years ago

Customer service is lacking. I'm usually on the phone for at least an hour with a representative trying to fix an issue.

Pros

QB Payroll is fairly easy to use to run payroll and set up employees

Cons

Almost impossible to correct a payroll or run an off-cycle payroll.

Vendor response

Hi there, Judi. Thank you for taking the time to share your thoughts with us. Your feedback doesn't go unheard. We want to make sure you can access support when you need it. You'll find all the options to reach us online at (https://tinyurl.com/4a62hkmy) We wish you continued success. -Kristina, The QuickBooks Team

CM
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Cherie M.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Hanscomb Payroll Issue

Reviewed 4 years ago

I love QB customer service team...ALWAYS helpful and friendly. It's almost like I know them personally.

Pros

Payroll - Easy to update profiles, change pay status, time sheets sync with each payroll run

Cons

Filling taxes - not an easy format. It needs to be simple.

ED
AvatarImg

Erin D.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Great priority circle customer service

Reviewed 4 years ago
Pros

I like the matching feature. I have to call in quite often for assistance and everyone is always super helpful.

Cons

I run into a lot of issues because I am a new user.

DD
AvatarImg

Darton D.

Self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Great Features and Support

Reviewed 6 years ago
Pros

It integrates seamlessly with my bookkeeping and has all the features my business needs to run payroll.

Cons

It is not the most affordable option out there and can seem a bit cumbersome if you just need something simple.

JG
AvatarImg

Joe G.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Quickbooks Payroll

Reviewed 4 years ago

I can run my payroll faster and easier than when I used a desktop version.

Pros

I like the ease of use, it's accuracy, as well as the online support.

Cons

Occasional server connection problem but does not hinder what I do.

MS
AvatarImg

Mark S.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Help Setting up New payroll

Reviewed 4 years ago

We had a lot of glitches to start-that took some time to figure out (like the Safari vs Google browser issue.) I have worked with [SENSITIVE CONTENT HIDDEN] and he has worked with me for several weeks calling me every Monday to walk through payroll to make sure previous issues were fixed and it was running correctly. Every week we would encounter another issue that was new or different and he worked on fixing it or finding someone who could. When he was unavailable he had [SENSITIVE CONTENT HIDDEN]help and we finally successfully ran payroll without any problems today. Thank Guys

Pros

Once it was setup and running - it works great with the TSheets program we use and makes doing payroll less time consuming.

Cons

I have to use Google Chrome instead of my usual browser Safari to run payroll.

EB
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Elizabeth B.

Internet, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

I would recommend

Reviewed 4 years ago
Pros

Easy to run payroll and it handles all tax filings, which is nice. Full integration with accounting.

Cons

Wait times for support can sometimes be long. But from my experience, support is awesome once you get someone.

SC
AvatarImg

Sarvey C.

Financial Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

Payroll

Reviewed 5 years ago

Easy to utilize and run payroll. Easy to set up payroll deductions such as 401-k contributions.

Pros

Quick Books Payroll provides excellent support and set. They even corrected errors from the previous payroll provider. You will enjoy the experience!

Cons

I could not find any problems. If there was an issue Quick Books service immediately solved the problem.

LT
AvatarImg

Leia T.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

QuickBooks Payroll logo

QuickBooks Payroll

QUICKBOOKS

Reviewed 7 years ago

Need better customer service

Pros

I like that you have the functionality to really run your whole business and keep detailed records of things.

Cons

I HATE the customer service. No one every know how to help, and you are guaranteed to stay on the phone at minimum an hour

SM
AvatarImg

Sandy M.

Management Consulting, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Great Payroll but can get overwhelming

Reviewed 6 years ago

Logging in and using the ADP Run for payroll is quite easy and has all the resources for payroll available in one place.

Pros

Run by ADP lets you login to easily run your payroll. The pop up messages are good at making sure you do all the required tasks. There are many reports and great resources for HR.

Cons

The integration with QuickBooks is not as easy as I would like. ADP payroll can get very expensive.

CW
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Ché W.

Accounting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP Payroll is easy to use!

Reviewed 2 years ago

I have several clients who use the ADP Payroll program and I find it easy to use.

Pros

I like that the ADP Payroll program is easy to use and completes all the taxes for you every month/quarter.

Cons

What I like least about the ADP Payroll program is that it does not integrate into QuickBooks Online.

DH
AvatarImg

Dawn H.

Performing Arts, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Expensive but good

Reviewed a year ago

Overall satisfied with ADP, but switching to another provider that has a better timekeeping tool to save me ttime and money.

Pros

Easy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.

Cons

Timekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.

LS
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Laura S.

Medical Practice, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Excellent Payroll and HR software

Reviewed 7 years ago
Pros

They have improved on their reports feature. Now I can customize more so reports with more specific filters. I also really like that I can download payroll into QuickBooks into a general ledger, it is super easy and time saving!

Cons

I process payroll for several companies, and it would be more helpful if I could use one login for all companies.

NF
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Nessa F.

Veterinary, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RUN Powered by ADP logo

RUN Powered by ADP

Don't do it!

Reviewed 2 years ago

I have had nothing but problems with ADP. I am not a fan. I think that there are better alternatives like Quickbooks Payroll service. ADP has screwed up an employees wage garnishment resulting in fees. Their PTO tracking has limitations and the customer service is ridiculous.

Pros

There isn't much I like about this software. I think it isn't rocket science so a beginner could navigate it.

Cons

It has major limitations. Support is difficult to get ahold of. The company tries to sell you unnecessary products through scare tactic emails (ex. you are not in compliance).

MH
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Melinda H.

Facilities Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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RUN Powered by ADP

Not so bad

Reviewed 3 years ago

payroll

Pros

We were able to do this and have payroll ready for direct deposit on time and also the reminder for payroll worked just great for us

Cons

could not calculate our percentage pay and we had to put in extra time to do this process

Vendor response

Melinda, Thank you for your feedback on RUN Powered by ADP®! We are happy to hear that RUN® provides you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business. We appreciate your partnership on your payroll and human capital management needs. - Your RUN Powered by ADP® Team

AR
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Verified reviewer

Food & Beverages, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RUN Powered by ADP

Payroll Taxes

Reviewed 4 years ago

It is not different than Paychex. Just big corporate software. It works well, but if you have a problem you are working with giant companies. Not sure with Paychex, but ADP customer service was horrific.

Pros

Actual payroll processing and data entry of employees and payroll is easy.

Cons

I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.

Vendor response

Thank you for your review of RUN Powered by ADP?. We love hearing that RUN Powered by ADP? is not only easy and intuitive for you, but it also streamlines your payroll processing. Our RUN? Service Team would like to ensure your tax concerns are resolved, we look forward to connecting with you. As always, we strive to add value to your organization and add time back into your day through our products and services enabling you to focus on what matters most. - Your RUN Powered by ADP? Team

CK
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Celia K.

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RUN Powered by ADP

No Problem using the software once the set up was complete

Reviewed 7 years ago
Pros

Easy to use , love the preview sections The Staff took the necessary time to walk me through the first two payrolls

Cons

The setup of the payroll was time consuming but with perseverance made it through. The First payroll no direct deposits came through

ND
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Narendra D.

Law Practice, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RUN Powered by ADP

This has been a great service

Reviewed 7 years ago

Time saving and direct deposit for our employees.

Pros

There are many pros but the biggest is it saves our company time. The system is very easy to use as well as on the go from my mobile device.

Cons

The only con about the service is running a special payroll. I was not aware of the fee associated with a special payroll.

AH
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ANGIE H.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RUN Powered by ADP

I love ADP. I have had an overall great experience.

Reviewed 6 years ago

I no longer have to worry about payroll, payroll taxes or government forms.

Pros

What I like most is that ADP customer support treats me like the professional that I am. I have often called with what I thought was a horrible mistake or emergency and they are always able to help me immediately. They are very good at teaching me to help myself as well.

Cons

What I like least is that I have to actually take time to learn to use some of the report features. Once I learn how to use the tool it is a wonderful experience.

Vendor response

Hi Angie - Thank you for taking the time to complete a review of our WFN system. I am very happy to hear you shout out our wonderful support team! We appreciate your business and loyalty to ADP!

AK
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Aleigh K.

Construction, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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RUN Powered by ADP

Slow customer support

Reviewed 5 years ago

From the very beginning of the set up process, ADP was not good to work with. Our account rep was not responsive. It really seemed like they told us they could do everything our company needed - just to get us to sign the contract. The follow through was terrible and we happily switched payroll providers.

Pros

This product was east to use and self explanatory.

Cons

We had to pay per payroll we ran. So if we had to run a pay run to get one person a bonus check, it cost us additional money. Our new payroll provider charges per month, with unlimited payroll runs.

LJ
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Lauren J.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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RUN Powered by ADP

Great program!

Reviewed 6 years ago
Pros

We have clients on ADP payroll and logging into Run is easy and quick when trying to pull reports. The local ADP reps are also great.

Cons

If you need a full service payroll this is a great choice. There are less expensive options if you just need straight forward payroll.

CH
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Christian H.

Insurance, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RUN Powered by ADP

I've used ADP for 5 years and have always had a pleasant experience. Top notch company!

Reviewed 7 years ago

Payroll simplicity

Pros

The ease of use is the best part! The support staff is great too! Any time I call, my problem is solved immediately...

Cons

No cons were added to this review

MC
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Mary C.

Law Practice, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RUN Powered by ADP

Very easy to use.

Reviewed 7 years ago

It meets our payroll needs better than other payroll services that we have used.

Pros

It is very easy to find what you are looking for. It is rate that I need t