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QuickBooks Payroll Logo

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Small business payroll platform

(18)

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QuickBooks Payroll Features

Features Summary

Functionality

4.5

/5

858

Total features

41

4 categories

QuickBooks Payroll features

360 Degree Feedback
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Benefits Management
Billable & Non-Billable Hours
Check Printing

Common features of Time Tracking software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Attendance Tracking
Automatic Time Capture

Price starts from

75

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

858

Price starts from

75

Per month

Total Features

41

Unique features

  • QuickBooks Integration

  • Multi-Currency

  • Receipt Management

  • Tax Calculation

Functionality

4.8

/5

3K

Price starts from

ic-pricetag

No pricing info

Total Features

195

Features in Common

36

Unique features

  • Ad hoc Reporting

  • Credential Management

  • Goal Setting/Tracking

  • Self-Service Access Request

Functionality

4.3

/5

6.4K

Price starts from

ic-pricetag

No pricing info

Total Features

91

Features in Common

30

Unique features

  • Benefits Administration Outsourcing

  • Orientation Workflow Management

  • Candidate Tracking

  • 401(k) Tracking

Common QuickBooks Payroll comparisons

Reviewers who mentioned features said:

BE
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Bruce E.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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They are so large now they make it difficult to speak with someone.

Reviewed 3 years ago

In the beginning the customer service was great, but over the years it has deteriorated. I still have on going issues where the mistaken filed my taxes under the wrong id number (the number was transposed) creating a issue with our Dept of labor unknow to me until years later. After, numerous calls, speaking to someone the issue is still a problem. Hey, mistakes happen lets just get it fixed. Now my employees have not received their pay, and now no one is available to let you know the issue.

Pros

When everything is good, things are great. But, when you have problem, (and you will sometime) they make it so difficult to get answers and issues resolved. When you a problem it will be a big issue and no one is around to help. You try chat, most of the time that doesn't resolve the issue, or question you may have. Have them call you back, that may or may not happen, but it won't happen in the time...

Cons

Software is great, but if you don't have customer service to support the software, the software become worthless. Because you will have issues and will need help.

DE
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Dawn E.

Automotive, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Love QuickBooks Payroll!

Reviewed 4 months ago
Pros

The ease of tracking employees time/pay/vacation and taxes all in one place.

Cons

There are really no issues I would say I have with this Program.

KR
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Kenneth R.

Broadcast Media, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick books have room for improvement like any other software but it is the best for a small busines

Reviewed 3 years ago

In the beginning contacting support was an issue but truthfully everything has been great.

Pros

I Love how I can save time creating and sending invoices from the QuickBooks browser version and mobile app. This is a big deal for me.

Cons

The mobile app could be upgraded. Sometimes it hangs up.

SE
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Salvador E.

Events Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple solution to running payroll via mobile device

Reviewed 4 years ago

My overall experience with both the software and support have been nothing but the best. I think the best feature of Quickbooks Payroll is the service you receive when talking with a solutions agent.

Pros

I enjoy the use of the mobile app to easily review payroll and pay my employees in a timely manner. I also enjoy the functionality of time sheets compatibility to payroll.

Cons

There is nothing. The call back with support is amazing and is withing a reasonable time period to reach back out when I needed the service.

DC
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Debbie C.

Construction, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best in house payroll software EVER!

Reviewed 4 years ago

Love Love Love it! I recommend all small businesses use this program. It will also file you taxes for you.

Pros

I love the reminders QB payroll gives me. I get busy and I have different employees on different pay schedules and QB reminds me to pay on time. The amount of lines I can use for commission, Mileage, Bonuses etc... it what makes this such a great program

Cons

It does not track commission to a specific job via the payroll check. Other than that it's awesome.

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Judi W.

Accounting, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Very expensive!

Reviewed 3 years ago

Customer service is lacking. I'm usually on the phone for at least an hour with a representative trying to fix an issue.

Pros

QB Payroll is fairly easy to use to run payroll and set up employees

Cons

Almost impossible to correct a payroll or run an off-cycle payroll.

Vendor response

Hi there, Judi. Thank you for taking the time to share your thoughts with us. Your feedback doesn't go unheard. We want to make sure you can access support when you need it. You'll find all the options to reach us online at (https://tinyurl.com/4a62hkmy) We wish you continued success. -Kristina, The QuickBooks Team

KR
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Kathy R.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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QuickBooks is Awesome

Reviewed 5 years ago
Pros

It is user friendly. Makes accounting more efficient. Reports provide all necessary information.

Cons

There isn't anything that I don't like about this software.

KM
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Kim M.

Computer Software, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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QuickBooks Payroll

Reviewed a year ago

Does not satisfy our business needs however, at this time we have to use it to perform payroll, once we find a suitable product we will be cancelling our Quickbooks Payroll.

Pros

Direct deposit was easily setup. Adding a new employee was also easy to set up.

Cons

Hard to find things needed pertaining to payroll, when completing payroll it does not give an overview of what was inputted until after you submit it with out going back to completed screens.

PC
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Peggy C.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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If you are using contractors, QB online Premium is not a good solution

Reviewed 3 years ago

Overall good product, but frustrating for the segment that manages contractor payments.

Pros

pretty easy to use set up easily integrated in QuickBooks Online

Cons

Biggest issues are: -Customer service transfers you around many times because no one owns the issues with payroll with contractors. - Time drain - Normal issues have either taken multiple calls to resolve, or have taken hours on the phone because if an agent hangs up, they cannot continue to work on your issue - they have to take the next call - so they waste your time waiting while someone tries...

SL
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Sarah L.

Oil & Energy, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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QuickBooks Review

Reviewed 4 years ago

Personally I like quickbooks for the most part. My biggest issue is when I do call customer service for something I always get a different answer to the same question. It seems like most of the customer service reps don't actually know so they tell you what they think is right. It has been so frustrating that if [SENSITIVE CONTENT HIDDEN] hadn't helped me I would have seriously considered another avenue...

Pros

The ability to run payroll efficiently, early and make edits before payday if need be. Also printing previous pay checks and payroll summary is very helpful

Cons

some of the reports are more complicated than they need to be and the credit card sync is not fluid. it creates too many duplicates when there is a business credit account with multiple cards on the same credit account.

GR
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Garrett R.

Furniture, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avoid Quickbooks Online Payroll at all costs

Reviewed 6 months ago

Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of that, competitors like ADP DO handle this correctly AND go the extra mile to properly manage other garnishments and withholdings that QBO won't touch. QBO is only marginally cheaper than competitors and only if you are getting substantial discounts.

Pros

Quickbooks payroll has good time tracking and job costing functions. Those functions are not worth the issues you will have with a lack of support and incorrect tax filings.

Cons

The tax filings are incorrect and incomplete and it is like pulling teeth trying to get Quickbooks to even acknowledge issues, much less fix them. After migrating, we suddenly found ourselves spending more energy trying to run down and fix quickbooks errors than we were spending doing it all ourselves. To this day, Quickbooks refusing to acknowledge that our local taxes are required to be filed more frequently than annually, despite many letters from our local assessment agency indicating that we have missed filings and clearly laying out when filings are due.

RP
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Regina P.

Restaurants, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unhappy Customer!!!

Reviewed 4 years ago

Having billing issues. We discovered last month that we were being double billed for our QuickBooks payroll after we converted over to QuickBooks online. Overpayment came to a total of $1127. I and our accountant had to spend a total of over 5 hours on the phone attempting to get a refund for this overpayment. Finally my accountant got $474 promised back and had to compinsate me back another $474...

Pros

Reconciling bank account both with bank and online.

Cons

Billing and lack of customer service! No direct contact phone numbers . Representatives in phillipines. Dropped calls and long waiting times. No email contact for help. Lack of follow through.

jg
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john g.

Accounting, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Full service is great choice for small S-Corps

Reviewed 4 years ago

I am a cash flow designer for small businesses. I put structures in place to get them moving their money around their small business for useful reporting and cash flow predictability. Often they are transitioning to S-Corp status and needing to level up their approach to Payroll. I like Quickbooks full service payroll for this.

Pros

Weekly Payroll at no extra cost, which is great for my clients who are primarily small S-Corps not used to running payroll; I have to get that money into their account so they don't mix up their funds and spend out of their business accounts on their personal life. I also like how when there are issues, they walk me through how to fix them in the interface really well. As a non-expert on payroll, using it for only a few clients, this has been really excellent.

Cons

I wish it was easier to change bank accounts for the draw. Over time I move clients from single checking accounts to split accounts with operations expenses separated in certain ways; at some interval I tend to want to move the payroll draw to a new bank account. This is hard, in part because the settings inside payroll are housed in a weird interface that locks up in weird ways if you login from various accounts at the same time. Feels like old old old software suddenly, not modern Intuit stuff.

PB
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Patricia B.

Construction, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A User for Over 20 Years

Reviewed 2 years ago

I have been using it for a very long time and am familiar with almost everything it has to offer even if I don't use some features. On a weekly use for 2 companies, it makes doing payroll fast and simple when using time sheets. It has some unfriendly features if you deviate from doing payroll that way -- like doing separate bonus checks, corporate officer year end checks, or anything that's not set as a regularly weekly paycheck. Some of the wording is confusing when doing those checks.

Pros

It's relatively easy to use once you set it up and take the time to understand the tax lines to which expenses, income, payroll, etc should be assigned. Once you learn how to use it and custom your reports, it saves time and the data from years back can be accessed.

Cons

It gets too complicated in generating reports. If you only use the reports as QB configures them, you won't get the most accurate view of the business. And I do NOT like the password being required on my own device. I want to decide that for myself. It's a real pain to have to log into a device that only I use even if you can set it for 90 days. I don't want to do that at all.

JB
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Julie B.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly

Reviewed 4 years ago
Pros

Customizable for my business, I like that some items are automatic.

Cons

I wish I could make 401k contributions and dhhr payments through quickbooks so that it was done automatically with payroll. I can make deductions but would love for them to be sent.

AC
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Anne C.

Pharmaceuticals, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good for both experienced and inexperienced payroll processors

Reviewed 2 years ago
Pros

Easily able to modify paychecks before/during processing.

Cons

QB Payroll will not process local taxes, so it can't be considered a full service payroll solution like ADP or others. Unable to calculate WC liability unless using QB WC

GC
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Gregorio C.

Management Consulting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very Good Product for Most Situations (with certain reservations)

Reviewed 4 years ago

Generally, customer service is excellent. However, one client with a less-than-perfect record of NSF situations for direct deposit (two incidents in two years due to error, not fraud or deceit) has been severely (and in my opinion, unreasonably) penalized by the QB Payroll Risk Team. In both cases, the funds were supplied the same day, and the client paid a fine. The last incident was more than a year ago, and the risk team still requires that the client submit payroll five banking days before the direct deposit date. On weeks with Monday holidays, employees must wait until the following Tuesday to receive their pay. Of course, the remedy is to never, ever make mistakes with direct deposit funds.

Pros

QuickBooks Online and TSheets interface. Customer service and problem resolution are generally excellent, with well-trained and proficient agents taking calls or on chat. (See below for a specific situation description.)

Cons

QBO and TSheets do not track projects at any sub-level, such as task or milestone, so employee expenses allocated to projects require painful, manual Excel manipulation to bill clients based upon task or milestone accomplishments. Who ever heard of a project without tasks or milestones?

VR
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Vickey R.

1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Would Not Recommend

Reviewed 5 years ago

The above issue was not the only issue I have had with this software/service. They have a good product, but they will not listen to users that have been complaining for years about their support and the difficulty of doing any edits without calling that support.

Pros

I like that it integrates with QBO. It is fast and easy to use. Being able to process payroll the day before is great too.

Cons

I do bookkeeping for churches and use classes to track funds/projects. You cannot assign a class to an employee yourself. You have to call support...which is usually a long wait. Which brings me to my biggest complaint. Some of their support is great, but many are NOT. I called to adjust a payroll period and the support Rep was very rude. I hung up thinking that was a waste of time, but WITHOUT my permission and knowledge she deleted the payroll I had already processed and when she processed it she overpaid an employee $10,000...which drained the church's bank account and cause multiple overdrafts. It took 3 months to clean it up and it was a nightmare! Will never use this payroll service again.

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Chris S.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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There are better payroll products out there even if your CPA insists on using Quickbooks

Reviewed 2 years ago
Pros

I like that it integrates into Quickbooks which the CPA insists we use for accounting.

Cons

3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months. I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time. I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.

MB
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Mike B.

Consumer Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'm a happy camper.

Reviewed 3 years ago

Very good to outstanding overall. The software itself is very good and keeps improving. Also, as the market leader, they have many local CPA's that integrates into the software as "local experts", so when I have a question I can typically ask my CPA firm and they can help, or whenever there has been a problem that they can't solve, they are able to contact support on my behalf. Overall the system works pretty well.

Pros

The payroll service is really easy overall. All the tasks that I use are quite simple to navigate around, including adding new employees, paying employees, and sending out payroll liability payments. These are what I do most often and they've been really simplified by Quickbooks. Other functions that I use are payroll deductions (401k, etc), tracking sick/vacation time, and managing direct deposit. Another feature I like (part of QB Online, not sure about Desktop), is that employees are emailed a link to join their payroll management website, where they can access payroll stubs, W2's etc. It has made managing a lot of the HR parts of hiring employees much more streamlined.

Cons

Not really a con, but I don't have any experience with any of the direct competitors, e.g. Freshbooks, Sage, Xero, etc., so I can't say if Quickbooks does anything better or worse than those others. But what I can say is that I did switch from Quickbooks Desktop to Quickbooks Online, which is a much better experience overall (although more expensive).

KP
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Kimberly P.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Quickbooks Payroll don't be fooled

Reviewed 4 years ago

If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

Pros

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

Cons

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount....

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Verified reviewer

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best payroll software I'm aware of

Reviewed 5 years ago

I use Quickbooks Payroll for multiple organizations to process all aspects of payroll. I have used it for employees in four different states. I've already mentioned how useful it is in automatically calculating and tracking everything. I also use it to prepare monthly, quarterly, and annual reports for government tax agencies. I especially appreciate the ability to e-file several tax reports and e-pay some taxes as well. Each year I prepare and file employees' w-2s using Quickbooks Payroll, which makes the process fairly simple.

Pros

My favorite thing about Quickbooks payroll also happens to be the most important thing about it...it is accurate! The payroll tax rates and rules are always updated to maintain accuracy in a changing landscape. When processing payroll, everything is automatically calculated and tracked for accuracy - including annual salary, vacation and/or sick pay, holiday pay, withholding tax, and unemployment tax. I don't have to worry about manually calculating things, knowing when there are tax changes, or potentially making mistakes.

Cons

I most dislike how expensive Quickbooks Payroll is. I only use the Enhanced Payroll subscription that integrates with existing Quickbooks desktop software or Quickbooks online subscription. That means I do all of actual work in processing payroll and payroll taxes, rather than using a more full-service option. I think the (ever increasing) several hundred dollars per year it costs to have the subscription is unreasonable. (In addition there's a separate fee for each direct deposit check.) However, the truth is, I rely so much on the functions of Quickbooks payroll that I continue utilizing it despite the cost complaints. I haven't come across anything better so I feel I have no choice.

PB
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Paul B.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quickbooks Online Payroll

Reviewed 4 years ago

The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.

Pros

Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

Cons

The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

JH
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Juan H.

Utilities, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New to Quickbooks auto payroll

Reviewed 4 years ago

I'm very new to Quickbooks Payroll but my experience thus far has been nothing short of great. I have been using other Quickbooks products for many years though and I'm very satisfied with Quickbooks as a whole.

Pros

This software includes all the features I was looking for in one place and for a great price. My main concern as a business owner was ease of usage, accessibility and automation. This software met all these requirements and then some. The interface is very easy to navigate and user friendly and I can access everything whether I'm at home, office or on the go with their array of applications. Once everything is set up properly, there's no need to worry about it which is a huge time saver for me. I'm very busy as it is meeting clients, drafting proposals and doing the accounting, so anything I can automate reliably is of great help.

Cons

The actual set up of the payroll was a lengthy process and required to have a lot of information on hand but I wouldn't really consider this too much of a con since I had one of their amazing specialists helping me with every single step of the process. She did almost of all the work for me if I'm being honest, I just inputted data as instructed. She was very thorough and thought of concerns I didn't even think about. Just make sure you have ample time to get through the whole set up calmly.

BV
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Bruce V.

Health, Wellness and Fitness, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do NOT get this service

Reviewed 3 years ago

For the major problems described above, I would not recommend this product to any small business. There are many very good payroll services that are more user friendly, customer orientated and WILLING TO HELP. These guys are the fat cat who could care less about you, your needs, your business. They act like they are doing you a favor for the chance of doing business with them. Good example - we had a problem on the last day of filing and? They closed their customer service. No help. Period. If you have to file late and get fined, too bad. They also screwed up the direct deposits. This is a unreliable service.

Pros

Basic payroll features all present to list employees info, etc. No problem there. Best feature is that it was embedded into our online Quick Books.

Cons

the WORST feature of this service which makes it a FAILURE for small business is the inflexibility and rigidity of deadlines. For example the last month of a QTR ends and next day you want to enter data, or even make a small change, for the previous week, or month or quarter - TOO BAD - you can not. Period. No compromise. No hope. Be clear this is ARBITRARY. But they could care less. The Federal...