Radancy Features

The integration into our existing processes and ease of use are my favorite features of Brazen. The FAQ feature on our chat-bot really enhanced our recruitment processes.

Although using Brazen is relatively easy. Having an app would be a significant improvement for flexibility and convenience. The cost of the platform has increased significantly for our organization and potentially we will not be able to continue using it.

It has the bones of something that could be really good. The "booths", the timed session, the ability to write notes after an engagement. If used in conjunction with other systems (zoom, hangouts, teams) to take the load off the service it comes closer to a usable system.

It just doesn't work with numbers in the 700-900 mark. Theres lag to get in, features drop away (i.e. wait and queue length, even video chat glitches out), there are security concerns where a user profile other than your own is shown. Software support (for non-us?) was non-existent in the event period.

Hello and thank you for your review. We're happy to hear that you find many Brazen features useful in streamlining your recruiting process! We apologize if you've experienced any lags in our platform. Brazen is a veteran in the virtual job fair space and one of the most stable platforms. However, we do know that from time to time, issues do arise. As Brazen grows, we are working on improving the experience for large events. We continue to increase event capacity and host many events with thousands of attendees without any issues. We hope you'll continue to use our platform and please reach out to our team if you need any assistance: https://support.brazenconnect.com/hc/en-us

Usability interface with support. Customer service and they are going through this.

Training lag time was difficult for me during the week.

I liked how we could have multiple teams working at the same time, catering to the different questions of our students. I also liked that Admins are able to be logged into different sections at the same time or answer questions to multiple students at the same time.

We used to have difficulties with being able to be in "the lobby" and replying to students at the same time.

Brazen is very easy to use. With it, I both hosted and participated in a job fair. Both experiences went smoothly.

Building your virtual booth as an employer was functional but felt cumbersome.

The tool and concept work well giving the recruiter an opportunity to speak to volumes of people in short amounts of time.

I didn't attract as many viable candidates as I'd like

That we were able to communicate with more than one candidate at a time.

The inability to leave communication with a candidate early.

Hi Sherry. Thank you so much for the review. I'm glad to hear you see the value in having conversations with multiple candidates at once. This can dramatically improve the speed to hire. And if you're looking for ways to communicate with candidates prior to the event, we have a suite of features to allow you to do so like "Leave a Note" and "Schedule a Chat".

I most liked the style of networking with the software. I was able to talk to many students and candidates in an efficient manner, and the ability to quickly rank and enter information after the interactions was useful. I also liked the ability to kick-off the conversation with an automatic message - that really helped me save time.

There were situations where I had given extended time to an interview candidate, and was not able to extend time again. This would have been good especially where there was nobody in the queue. It also would have been useful to see the number of people waiting in the queue. For the automatic chat response at the start of an interaction, I would also have liked to have several options saved in my profile, with the ability to select one based on the chat booth I'm in. It was a little annoying to have to type in an introductory paragraph every time I logged on.

When Brazen used to work, I enjoyed how easy it was to connect/community with candidates. I loved the ability to get a snapshot of them and their interests. I enjoyed that they could upload a copy of their resume as well as other applicable supporting documents. Having the "snippets" feature was a huge gem - so helpful for being able to speed the conversations along.

Even before things went awry, I wasn't a fan of the fact users don't have the ability to get into the event early. This is especially challenging when doing a live event. Users need time to make sure everything is set up propertly *before* going live. Recently, using Brazen has been a nightmare. It can take up to 10 minutes to even get into the event, and usually only after refreshing multiple times....

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Hi Angie. Thank you for leaving a review. We're sorry to hear that you've recently experienced some issues with our platform. As Brazen grows, we're working to ensure you don't experience those issues moving forward. We're always working to make our solution the best it can be. We know several people on your team are extremely happy with Brazen and how it simplifies their recruiting process. You can read more about AdventHealth's success using Brazen in this case study they partnered with us on: https://resources.brazen.com/adventhealth-case-study-lp

If you're looking for a virtual event management platform, Brazen is it! The features and on-going enhancements are second to none. I recommend this platform to anyone looking to host virtual events. The candidate management system is fantastic and gathers all the information you need and is fully customizable.

The cost is the only downside, but you also get what you pay for.

Hi Jennifer, thank you so much for the fantastic review! We couldn't agree more that Brazen (now part of the Radancy family) is a best-in-class hiring event platform. In fact, we were recently rated as the #1 rated virtual event platform out of 350 vendors by Capterra (which is a Gartner company). The ratings from actual users don't lie! :) And we are also glad you see all the additional value with Brazen over Indeed. Thanks for being a loyal customer, Jennifer!

• Several of us were unable to conduct 1-on-1 chats even with text only. I also had issues where it would kick me out of the chat room altogether or it would stop showing me what others typed. I had students say they saw I sent them a 1-on-1 invite, but clicking on it do no good. I called their helpdesk in the afternoon (my colleague could not get ahold of them) and they had a developer call me back....

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• The CarrerEco system “participants list” is always in alpha order by name. It was almost impossible to tell what order students entered the room or how long they had been waiting to talk to someone. You can scroll back in the main window – but that is hard to do when you have a ton of students visiting like we did. You really almost need one person to monitor the main room and keep a list. • Video chat is more personable (a few on our team got that to work), but when doing text only chat one rep can have multiple conversations going on.

Prior to the pandemic, Brazen provided us with the ability to connect with candidates in a way that was comfortable and convenient to them. We utilized the software for chat based virtual career fairs. Candidates were able to communicate in a format that was easy to use, from any location, without having to dress up or figure out travel. It is a great way to build relationships and talent pipelines. After the pandemic, the ability to have a this powerful virtual tool available made an immediate difference with continuing to support hiring success for our organization. Since first starting with Brazen, they have continued to innovate and add functionality including a chatbot and video capabilities.

The thing that I have liked least about this software is that the success of any event relies on the marketing. Our events have been more success when we have dedicated more time, resources, and effort into marketing.

* Streamlined process * Ability to customize to suit the needs of several different disciplines * Organized consistent chat experience with prospective candidates. * Easy data tracking and conversion process with prospective candidates you want to have follow up conversations with

* It took a little bit of trial and error to get the right configuration/ balance between adequate time for chats vs. maximizing the amount of touches with prospective candidates across an event.

Brazen helps me quickly and efficiently chat in real time with candidates, to ensure they meet the requirements for my positions. I like that I can quickly assess if a candidate seems like a good fit, then request their resume ASAP instead of having to go into my applicant tracking system to find them. I must say candidates often comment on what a cool tool Brazen is, so it makes my company look good as well!

I seem to get logged out after not being away from my desk for very long, but I do know it doesn't impact the chats -people get an "away from desk" message then I can get back to them shortly after.

The simplicity of connecting with students along with the data to measure success of each event, is extremely helpful when reviewing the ROI of events when deciding on outreach strategies.

There is not necessarily anything I don't like about the software. Instead, there are a few updates / logistics that can be made. However, they are small updates that in turn can make a huge difference. Also, not necessarily about the software, but it would be great to have a step by step guide for employees to share with their teams and other employees to help them navigate.

I like the easy of use for the chat feature when we hold events. I also really like the chat on demand where prospective applicants can message a recruiter at any time.

I would like the time to be extended a bit more on chats. I think the time should be open ended and give the recruiter the ability to end the chat when needed, not by the clock

Multiple booths, video chat and presentation options, and branding capabilities.

Support is VERY poor. Common response is a macro. Booth/candidate line counts are not functioning as designed. Booth scheduling is needed to set interview.

The customer success team helped us every step of the way from design, logistics and even marketing of our events. In addition the start-up time was quick and we didn't have much time.

Being a large organization with a small budget we could use more guest seats

Brazen provided an easy to use platform for both the applicant and the employer. As an employer it was easy to review the resume and key elements to meet the needs of the specific job. Being able to connect to candidates around the country opened the hiring possibilities. The ability to communicate with more than one applicant at a time was also beneficial.

I had no issues or concerns with the Brazen system.

I like how it had a set amount of time you could communicate with people

Do not like how you can only chat/type with people. For what my team was doing and the task at hand it was not helpful. Would have rather spoken over video

Hello and thank you for your review. We're so glad you find our timed chats efficient! We actually offer extensive video capabilities in our platform, including one-on-one video chat. Currently, Brazen is the only virtual fair platform on the market that requires no third-party video tools to chat with candidates. We also offer live video broadcasting. If you'd like to learn more, check out these resources: https://www.brazen.com/solutions/brazen-live-companies https://www.brazen.com/solutions/video-chat-recruiting

User Friendly for candidates and for clients.

Cons: Lack of support when it comes to needing something fixes and being able to self fix the problem.

Hello and thank you for your review! I'm glad that you find Brazen easy to use. We take pride in offering one of the most user friendly platforms on the market. I'm sorry to hear that you have had trouble getting support. To address any support issuues you may have had, we've also recently implemented 24/7 live support for all employers, attendees and admins on top of our pre-existing world class customer service. Our team is available 24/7 for assistance. Please reach out to us using this link if you ever need help in the future: https://support.brazenconnect.com/hc/en-us

I like how easy it is to create a landing page and highlight the opportunities our company has available. It's a new way of connecting potential candidates with Recruiters.

I would like for the tool to allow you to pass candidates over to another representative during the chat session.

I like the way it gives me an opportunity to connect 1-1 with a number of my alumni clients within during our presentation settings. It is a very efficient way to interact with a large number of people seeking my advice and assistance in their job searches.

Sometimes, the text chat can be a bit time-consuming, so I'm hoping a live audio chat might be available to get more information to my clients in the time allotted for each session.

Ease of use, ability to chat for short times and add time if you like, non-invasive, can direct candidates to apply, can add hiring managers to the chat room.

Sometimes if you have intermittent internet connectivity issues, you cannot chat and it can become confusing for the candidate.