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Reward Gateway Logo

Employee engagement and recognition platform for enterprises

Last updated: October 2024

Reward Gateway Pricing, Features, Reviews and Alternatives

Reward Gateway product overview

What is Reward Gateway?

Reward Gateway is a cloud-based employee engagement platform, which assists large enterprises with employee reward and recognition. Key features include peer-to-peer nominations, award delivery, communications, survey creation, benefits administration, push notifications and live alerts.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
In Person
Documentation

Reward Gateway features

Functionality

4.4

/5

325

Total features

69

7 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
Self Service Portal
Reporting & Statistics
API
Data Import/Export
Employee Database

Functionality contenders

Reward Gateway users reviews

Overall Rating

4.5

/5

325

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.31/10
Rating distribution

5

4

3

2

1

206

95

18

3

3

Pros
I enjoy using Xecec as it gives me access to great deals. There is a wealth of companies to choose from, and it has saved me a significant amount of money.
I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product.
Very easy to navigate and use. A wonderful tool to recognize other employees for going the extra mile and helps us to be very aware of the internal customer service that we are giving.
Cons
Quite a limited choice of ecards. That part of it is quite "out of the box.
Hard to get staff and manager buy in to use the program more frequently.
You're limited to pre-made reports that you might not even use in the long run. Also, customization of names.

Overall rating contenders

CH
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Cassondra H.

Senior Manager, Human Resources

Computer Software, 201-500 employees

Review source

Overall Rating

Reward Gateway Review: Easy & Fun To Use.

Reviewed a year ago

Transcript

Cassandra: Hi, I'm Cassandra. I'm a senior human resources manager. I'm in a small to medium company and I give Reward Gateway a four. I found out about Reward Gateway at the SHRM National Convention in the vendor hall, and I thought that it was a very well-thought-out and easy reward system and would really work out for our organization. We chose Reward Gateway because of their customer service model. We also chose them because of their selection of rewards offered, and we chose them because they could integrate with our HRIS, as well as we could do our own swag store with them. Getting started with reward Gateway was very easy. We pretty much only had to have an Excel spreadsheet and upload that, and they did everything on the backend, so it was a very easy lift on our end. The advice I would give is to make sure you understand how the invoicing system works versus giving out rewards so that you don't run out of money before you're invoiced.

PS
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Paul S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .

Reviewed 7 years ago
Pros

I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons

I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Vendor response

Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie

VB
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Vinson B.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Employee Engagement Has Never Been So Engaging!

Reviewed 8 years ago

We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back!

Pros

Please read my endorsement!

Cons

Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing.

Vendor response

Vinson -- your comments are so rewarding and inspiring for our team! Thank you so much for sharing!

ML
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Madeline L.

Food & Beverages, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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CHEERS Review

Reviewed 2 years ago

response after implementation is delayed from customer support and our contact, don't feel our concerns are acted on for improvements to have better user experiences.

Pros

the design was very customizable and the implementation team was helpful.

Cons

the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly.

Vendor response

Hello Madeline, We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you. I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at Sharon.Fagan@rewardgateway.com. Thank you, Sharon Fagan Director of Client Success, Reward Gateway

NP
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Nick P.

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Improving recognition and employee understanding of their rewards

Reviewed a year ago

As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service.

Pros

Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy.

Cons

I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static.

LR
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Leanne R.

Retail, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent quality, customer support is exceptional and its so easy to use!

Reviewed 7 years ago

Increase in colleague engagement and more control of our benefits platform.

Pros

The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.

Cons

The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.

Vendor response

Hi Leanne, Thanks so much for taking the time to leave us a review on Capterra. We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class! Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help. We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further. Best wishes, Charlie

Reward Gateway FAQs

Q. Who are the typical users of Reward Gateway?

Reward Gateway has the following typical customers:
Large Enterprises


Q. What languages does Reward Gateway support?

Reward Gateway supports the following languages:
English


Q. Does Reward Gateway support mobile devices?

Reward Gateway supports the following devices:
Android, iPhone


Q. Does Reward Gateway offer an API?

No, Reward Gateway does not have an API available.


Q. What other apps does Reward Gateway integrate with?

Reward Gateway integrates with the following applications:
Microsoft Outlook, Google Analytics 360, Myagi, Microsoft Azure, Kallidus Learn, Microsoft Viva Engage, Microsoft Teams, Namely, Duo Security, BambooHR, Bitium, OneLogin, Okta, Slack, LinkedIn for Business, Meta for Business, Workday HCM, Vantage Circle, Ping Identity


Q. What level of support does Reward Gateway offer?

Reward Gateway offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

Related categories