Reward Gateway Pricing, Features, Reviews & Comparison of Alternatives

Reward Gateway

Employee engagement and recognition platform for enterprises

4.84/5 (19 reviews)

Reward Gateway overview

Reward Gateway is a cloud-based employee engagement platform, which assists large enterprises with employee reward and recognition. Key features include peer-to-peer nominations, award delivery, communications, survey creation, benefits administration, push notifications and live alerts.

The platform showcases individual and team achievements through a real-time feed, allowing employees to interact via comments and likes. Employees can send customized eCards to recognize colleagues and celebrate milestones. Users can create videos and content pages to share company news, deliver messages to segmented audiences, and send push notifications and live alerts to increase engagement. Reward Gateway comes with a library of editable survey templates, which allows human resource teams to collect employee feedback and measure the effectiveness of employee engagement programs through custom surveys.

Reward Gateway includes an employee discount module which enables managers to distribute in-store as well as online vouchers and retailer discount schemes. Employees can download the branded mobile application to join voluntary benefits programs, access vouchers and cashback offers, and manage online shopping activities.

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Reward Gateway screenshot: Reward Gateway eCard screenshot SmartAwards™ – Next generation employee reward & recognitionReward Gateway screenshot: Reward Gateway branded webpage screenshot Reward Gateway screenshot: Reward Gateway deals screenshot Reward Gateway screenshot: Reward Gateway wallet screenshot

Reward Gateway reviews

Excellent
16

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.8
  4.8
Tony Cocca

Easy to navagate round and find work news and information. Savings are fab!

Used daily for 2+ years
Reviewed 2017-05-16
Review Source: Capterra

Saving money, easy to access information

Pros
Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Cons
Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Response from Reward Gateway


Hi Tony,

Thanks for your detailed review of SmartHub®.

Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned.

UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon.

We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers.

Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer!

Best wishes,
Charlie

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Siniecki

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .

Used daily for 2+ years
Reviewed 2017-11-13
Review Source: Capterra

Pros
I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons
I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Response from Reward Gateway


Hi Paul,

So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail.

We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers.

Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way!

Best wishes,
Charlie

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leanne Rossiter

Excellent quality, customer support is exceptional and its so easy to use!

Used daily for 1-2 years
Reviewed 2017-07-17
Review Source: Capterra

Increase in colleague engagement and more control of our benefits platform.

Pros
The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.

Cons
The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.

Response from Reward Gateway


Hi Leanne,

Thanks so much for taking the time to leave us a review on Capterra.

We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class!

Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help.

We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further.

Best wishes,
Charlie

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dean Bennett

Great product and company

Used weekly for 1-2 years
Reviewed 2019-10-14
Review Source: Capterra

Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

Pros
An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools

Cons
Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Malcolm Quiney

Great platform to save money

Used weekly for 1-2 years
Reviewed 2018-01-17
Review Source: Capterra

Discount on many high street retailers and entertainment outlets. Cashback from online retailers.

Pros
The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend.

Cons
Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone

Response from Reward Gateway


Hey Malcolm,

Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®.

Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too.

Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night.

Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations.

Have a great Friday! :o)

Best wishes,
Charlie

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Reward Gateway pricing

Pricing options
Subscription
View Pricing Plans

Contact Reward Gateway for pricing details

Reward Gateway features

Customizable Branding
Performance Management

API (421 other apps)
Activity Dashboard (357 other apps)
Activity Tracking (219 other apps)
Applicant Tracking (273 other apps)
Automatic Notifications (341 other apps)
Customizable Reporting (254 other apps)
Data Import/Export (252 other apps)
Employee Database (218 other apps)
Employee Management (293 other apps)
Employee Onboarding (207 other apps)
Employee Portal (221 other apps)
Employee Self Service (221 other apps)
Real Time Reporting (221 other apps)
Recruitment Management (219 other apps)
Reminders (226 other apps)
Reporting & Statistics (363 other apps)
Self Service Portal (234 other apps)
Third Party Integration (275 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Reward Gateway

Key features of Reward Gateway

  • Achievement Showcasing
  • Activity/News Feed
  • Award Delivery
  • Cultural Alignment
  • Data Analysis Tools
  • Data Export
  • Employee Awards
  • Employee Directory
  • Goals
  • Health & Wellness Programs
  • Manager-to-Peer Recognition
  • Mention Management
  • Mobile Survey
  • Multiple Question Types
  • Nominations
  • Peer-to-Peer Recognition
  • Question Branching
  • Question Piping
  • Real-time feed
  • Recognition Tracking
  • Reporting/Analytics
  • Response Validation
  • Rewards Catalog
  • Rewards Points
  • Rewards Program
  • Skip Logic
  • Social Recognition
  • Survey Builder
  • Surveys
  • eCards
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