Reward Gateway Reviews - Page 4

Easy to use the software, like the layout and search ability.

The discounts applied really are not much at all. I find that you have a lot of dollar items to buy and not a lot of normal/everyday purchases. hence, the savings you give does not entice me to purchase those high dollar items.

Thank you so much for your feedback, we're glad you're enjoying Fond. If there are specific lower cost options you'd like to see added to the platform, you can let me know by emailing katerina@fond.co or request them directly via the 'Request a Perk' feature located at the bottom of the Fond homepage.

No pros were added to this review

No cons were added to this review

Fond has been a great resource to increase productivity

I wish it was dollar based and not point

Thank you for your feedback, we're glad you're enjoying Fond. I will pass your suggestion regarding dollar vs. point based recognition along to the appropriate team. You can also always determine the USD value of points by multiplying by the points-to-dollar conversion ratio set by your internal HR administrator. If you have additional questions about this or anything else, please feel free to reach out to me directly at katerina@fond.co.

It is so easy to provide fond points or recognition to the employees - The platform is user-friendly and self-explanatory. We get reminders to provide recognition to staffs and we also have quick reply options that help us save time.

I would prefer to have a few more reward/purchase options.

Thank you so much for your feedback, we're glad you're enoying Fond. If there are specific offers you'd like to see added to the platform, you can let me know by emailing katerina@fond.co and I will do my best to negotiate.

It was quick to implement and is really easy to use. I was really pleasantly surprised how well/quickly they fitted with out brand guidelines too.

Quite a limited choice of ecards. That part of it is quite "out of the box". Wasn't a massive issue for us as we have our own designers, but could have meant the final solution didn't look as good as it could have. Was quite a slow start with client service too (but they quickly heard what we needed and I should say they responded well).

I really like the flexibility that Fond offers. My company used to give us Amazon gift cards, but now we can use your points to buy any number of items. While I usually opt for Amazon gift cards anyway, it's nice to have options and I've used points to get Apple and Starbucks cards too.

It's nice that there are discounts on some gift cards, but would be nice if they were offered on the popular gift cards too.

Thank you so much for your feedback, we're glad you're enoying Fond. If there are specific offers you'd like to see added by the platform, you can let me know by emailing katerina@fond.co and I will do my best to negotiate.

You can see all the companies taking part and their offers on the search page rather than having click on each one individually

Not being able to specify the exact amount you want to buy on the gift card/e-voucher, it has to be in set denominations, then you have to wait for it to arrive Some people don't have printers, if they need to print a voucher straight away if an item is only available in store Not being able to purchase a universal card which can be used in all stores, instead you have to purchase separate ones for each store. Especially as many people do impulse buys plus don't want to have to carry multiple cards. I understand this may be complex as it would require to automatically connect with the various retailers but I think it is worth looking at to make the experience simpler and encourage me to use the service. Non-refundable vouchers - if you end up finding the item cheaper elsewhere Some offers are not as good, discounts for large items maybe but for smaller items you don't see much of a difference i.e. 4% saving, I would expect a minimum of at least 10%

No pros were added to this review

No cons were added to this review

Great employee discounts and great customer service.

Not found anything as yet that I can find fault with.

easy to use. can get gift cards from lots of places. great discount on everything

cant use points of 5. would be better if could

Thank you so much for your feedback, we're glad you're enjoying Fond. I will pass along your feedback about redemption increments to the appropriate team. If you have any additional insights to share, please email me at katerina@fond.co.

Ease of use has made this an easy product to roll out company-wide.

Inability to change or update job titles independent of file upload.

It was very easy to follow and I was able to select what I needed very easily.

The e voucher options for particular stores didn’t offer a lower amount like £5. The amounts were from £10 and above. Like I received a £25 thank you award I had to purchase an additional top up of £5 to use the full amount.

The software is pretty easy to use even if you're not the most computer savvy

I wish you could see the amount of points given for each item without going into your notifications

Thank you so much for your feedback. I will pass your feedback about displaying point quantities along to the appropriate team. That said, the emails that notify users when they've received recognition do also include the number of points sent, so you shouldn't need to log into Fond to see how many points you've received. If you have any additional questions or insight to share, you can let me know by emailing katerina@fond.co.

helps coworkers recognize each other when they go the extra mile

limits on how to use redemption and fewer gc options

Thank you so much for your feedback. If there are specific offers you'd like to see added as options for your company, you can let me know by emailing katerina@fond.co or request them directly using the 'Request a Perk' feature located at the bottom of the Fond homepage.

Nothing as this is a program designed to make you feel good that you rewarded someone.

The Fond system is set up in a way that makes you feel good that you rewarded someone or something and most of the time it is praise for simply doing the work they should have done. Giving someone praise for a birthday, anniversary or simply blowing their nose and using the restroom is not worth spending money on. My company uses the fond reward program to stroke each others egos. Nothing is more negative for company than showing praise for people who are not doing their jobs.

I like that we are able to use our Fond Points towards purchases and discounts with many vendors.

There are some vendors that arent very popular that I shop at. I wish there was more popular vendors.

Thank you so much for your feedback. If there are specific offers you'd like to see added as options for your company, you can let me know by emailing katerina@fond.co or request them directly using the 'Request a Perk' feature located at the bottom of the Fond homepage.

I like Fond because it allows me to acknowledge my coworkers and give them praise in a unique, fun way. And what is really great is that you collect FOND points which are really super useful. I have redeemed them for Amazon Prime gift cards which I love!

I can't think of anything. As a user, my experience with FOND has been great.

Thank you so much for your feedback, we're glad you're enjoying Fond!

Appreciating colleague is the most interesting part of this application.

UI is bit old school, some times you get cheaper deals outside.

Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions regarding UI along to the appropriate team. Additionally, we offer our customers a best rate guarantee, which means Fond gives you access to the highest discounts on the market. If you ever find that this is not the case, please let me know by emailing katerina@fond.co and my team and I will resolve the situation as quickly as possible.

Good variety of offers and discounts. E-vouchers are delivered very quickly. The website is clean and easy to navigate. I never had an issue for the website to track the cashback offers.

It doesn't support payments with amex.

The smarthub can be designed to fit in with your own branding / culture, and the implementation team ensured that we got it just the way we wanted it. Multi-device plus apps available too.

Discount and Recognition are on two different apps, which is what most people tend to use. Too many emails send per purchase (plus loads more if you are an administrator). Wellbeing articles don't get updated enough.

I find it easy to use the tiles Ability to make it look professional with images and other applicaitons

No cons were added to this review

Hi Georgina, Wow - what a great review! Thank you for taking the time out to let us know about your experience with SmartHub®. So pleased to hear it's helped to increase employee engagement at Warrington Borough Council. We love how easy it us to customise and tweak depending on the type of campaigns that you've got running, too. Really appreciate your feedback and if there's anything we can do to improve the experience further, don't hesitate to reach out. Best wishes Charlie

Easy to use and also fun. The interface is friendly, there are so many option ro be rewarded.

None so far. Sometimes some minor issues to log in that requires to reset the password.

Thank you so much for your feedback, we're glad you're enjoying Fond!

Ability to refine searches for specific deals that suit you

Sometimes, a lot of deals are not appealing.

Thank you so much for your feedback. If there are specific offers you'd like to see added as options for your company, you can let me know by emailing katerina@fond.co or request them directly using the 'Request a Perk' feature located at the bottom of the Fond homepage.