Rosterfy Features

Customisation with brand. Ease of creating events and shifts. Account manager assistance.

Our demographic of volunteers to find the platform difficult to use. User experience. Wish there was a phone number for customer service, particularly on key operational periods when help with trouble shooting is required.

Great for large organizations. Here at Blessings of Hope, we see 200-300 volunteers daily at 3 different locations. Rosterfy helps us to manage these effectively. I especially like the endless options. There's so much you can do in this platform, from customizing verbiage to setting specific permissions, and much more. The customer support team has been amazing. They are kind and prompt in responding.

The most difficult thing for our company has been the implementation process. We switched to Rosterfy from a super simplistic, basic volunteer management system. While Rosterfy's endless capabilities are a perk for sure, it does take a lot of time and training to get a team of 20 staff familiar with the ins and outs of the program.

Our Senior Client Success Manager’s level of commitment and communication is phenomenal. She is always available to answer our questions and provide tailored ideas and input for our specific needs. We really appreciate and use the groups and reporting features regularly.

Rosterfy lacks some customizable features, but our Senior Client Success Manager is always willing to add our suggestions to Rosterfy’s feature requests list. It would also be amazing if Rosterfy had an app version.

Rosterfy offers a big range of options and possibilities. The system can be customized on so many levels which creates a professional look for the users. Rosterfy has an outstanding support team, who help with set-up and all questions along the way. It is an easy software to work with on a big scale, bulk import and updates are easily done . The option to add training modules and create interaction in the modules by adding questions was great to work with. Everything is in one place with Rosterfy: forms, trainings, database, shifts.

Usage on mobile phone is not ideal yet, their app is in development.

The ability to modify the platform to fit with our brand guidelines.

There is limited flexibility to in adding additional modules for casual staff at events. Including opting in for events in a simple format without multiple touch points and travel/accommodation management and information.

Thanks for your feedback Ellie. Rosterfy are proud to be able to work with Summernats to enhance the workforce experience!

Rosterfy is very easy to use and I love how it automates so many key functions needed to manage volunteers and staff. It allowed our team to move from manually inputting data into ExCeL, to information about our workforce's availability and sign up numbers being updated in real time on Rosterfy's platform. It has given us an easier way to communicate with our teams and I like how easy it is for volunteers and staff to sign up to shifts.

From my experience of Rosterfy, there wasn't many aspects of the software that I didn't like. There are currently only small improvements such as being able to categorise automations and being able to allocate an individual to a shift from the groups function, that I would like to see included. I would also love to see an app version developed, to make it easier for our teams to use Rosterfy whilst at events.

It is easy to use and the staff who work at rosterfy are always helping me and suggesting ways to improve our portal that make everything streamlined. It is user friendly, not only on an admin end but also for our users, which is very important. We have set up automations for reminders and incorporated a feedback system.

We would like rosterfy to have an app as the majority of our users are between the ages of 18-23.

- Easy to navigate on volunteer side - Quick customer service responses on issues and regular updates about open tickets - Allows all processes linked to volunteer journey to be online - Filters on various screens are good - Nice to be able to customise parts of the system as you need them

Portal does not currently work in most optimal way for mobile devices. Not all help articles are clear to understand if you are a new user on the system

Thanks for your review Rachel. If the team can ever be of more assistance, please don't hesitate to reach out. - The Rosterfy Team

Rosterfy's customer service is outstanding. They are always willing to jump in and make sure your questions are answered timely and that the questions are answered fully. The upload functions to create an event are very customizable and easy to use. The report feature is robust and the functionality is easy to use and modify when needed.

The volunteer journey is confusing and not as intuitive. It's harder to find the shifts a volunteer might want to work. There are a lot of customizable fields which is great from an options standpoint but allows for missed steps and errors when setting up the event.

I loved the flexibility of this software. We manage a large workforce of both employees and volunteers AND we run year-long courses with repeating but sometimes irregular events. Finding a software that could cost-effectively and efficiently help us manage this was exhausting...until we found Rosterfy. The support has been amazing--personal and well-informed and the product has lived up to all it promised to be. Not only can we manage our workforce with much more organization, we are moving many other work functions onto the software (like training, time tracking, communication) because it handles them so well!

This software is complex and it takes a while to implement. It is worth the investment, but we did commit more time and resources to implementation than we were expecting. However, that could be largely due to the Pandemic that altered work for all of us.

Thanks for your kind feedback Caitlin. Rosterfy are proud to be able to work with The Center for Simulation and Innovation to enhance the volunteer experience!

I like that I can pull reports with tons of information! I am able to pull check-in sheets, timesheets, and a ton others that make keeping updated information every simple for our company.

The integration with our background check was not as smooth as I had hoped, and it caused a lot of problems. I am hesitant to change background check companies again to avoid dealing with the same issues.

Thanks for your kind feedback Lauren. Regarding integrations, our CS team are always available to help with any new integrations you would like to pursue and we will do our best to make this as seamless as possible. Rosterfy looks forward to continuing to work with Harris County - Houston Sports Authority to help deliver a world class solution to volunteer engagement.

The features around creating events/shifts are easy to use to create and duplicate for the same format over and over, also the bulk communication system to contact volunteers is very handy for sending multiple communications to several volunteers across the country.

After we switched from Rosterfy 1 to the new Rosterfy version 2.0 we had data issues coming across but after working closely with my Rosterfy business manager we were able to fix said data problems. Another thing that was missed, which I think any new person using Rosterfy should receive is a training session with the Rosterfy team on all the elements and how it can be used to the highest capabilities.

Ease of use for both administrators and end-users - simple functions like 'confirm' / 'decline' buttons built into email templates made the user experience easy even for those not great with technology. The communications portal provided easy and traceable communications with all volunteers, and comms templates ensured consistency across our programme. Dashboard views provided a quick view of status and progress across all roles and shifts. Generally, a very practical system that provides end-to-end workforce management and scheduling solutions.

Not having 'locations' for each shift displayed on a dashboard view made some aspects tricky, as we had x48 different locations for WMG2017

Operational visibility over all our volunteers and shiftsHours saved each week with admin we don’t have to do as it’s automatedHas all the features we needed, and the Rosterfy team supported with additional functionalityExcellent training and learning management features, the Rosterfy people were super helpful My tech team needed secure data and other compliance requirements which were metWe can meet reporting requirements with our screening of volunteers and audit trail

It doesn’t have a robust expense management system. It’s not really a problem for us as our volunteers just emailed expenses and we don’t get too many requests.

Ease of use in tracking and managing volunteers for our events. I was able to pick up the platform with ease when I started within the organisation. The platform allows me to have a easy snapshot of registered users for our events. Their details are all in one place so I am able to access their information and send out communication very efficient and effectively. The SMS function is great as it generally has a faster response time when feedback/replies from volunteers is needed.

The platforms works perfectly for my needs. I'm yet to find anything I would improve.

I love that Rosterfy enables organizations to think creatively as to how they can tailor the amazing features on the platform to suit and assist their organization. From training modules, extracting reports/data and the ability to customize the look and feel of the platform, it makes it super easy to overlook the front to end volunteer recruitment. The layout is user friendly (for the admin and customers). The Rosterfy team are always open to new ideas and always releasing awesome new features! They are so quick with their responses and have amazing customer service.

Ease of use , ability to add custom fields unique to our event and customer service was great. The software makes sense - everything one would want to to track is available.

Inability to share reports - when a report is created it's not available for all users to use.

The product is extremely user friendly and great for participants in our events. Additionally back end communication allows for admin or software user to automate responses and reminders.

Communication and organization within the groups feature. However, this has been addressed and solved.

Thanks for your feedback Paul! Great to hear that you and the team are enjoying Rosterfy. Let us know if there's anything else we can help with! - The Team at Rosterfy

We partnered with Rosterfy to create a unique and bespoke bike ride scheduling and volunteer management system and we hope that this will be rollout to all our volunteering groups across the UK.

Still in trial phases and currently no concerns with the software

I really liked how I am able to create subevents within the main event to make the dashboard look clean and user friendly

To me, the email features are a little rough around the edges

Whilst set up of events is a little heavy at the outset, the ability to set automations and checkpoints for user streams does allow for a degree of set and forget for some interactions that would previously have been onerous on an ongoing basis.

I do wish the date/time stamp was separated, this would allow for much greater ease in recreating events year to year. I would like to see greater ability to copy some of the forms within the backend so forms could be tweaked rather that recreated.

Thanks for your kind feedback Michelle. Feedback like this is invaluable to our team and we will pass on your feedback regarding forms to our developmental team. We look forward to continuing to work with IRONMAN to enhance the volunteer experience!

Easy in use. A lot of options. Developed by a volunteer coordinator.

Too many functionalities, can be more organized.

It is both a data collection and communication tool in one

The whole user experience is lacking. It's not very intuitive to navigate through the system, and to generate the reports we need to actually make informed decisions.

Very easy to use which makes the platform my favourite choice in the space of volunteer management platform. UX/UI are simply great. Great customer services and it is highly customisable.

I have used it for more than 12 months now and we haven't encountered a problem with the platform yet. But it will be nice to have a mobile app.