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RUN Powered by ADP Logo

RUN Powered by ADP

4.5
(750)

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Payroll, Tax Filing, HR and Timekeeping

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(6)

RUN Powered by ADP Pricing, Features, Reviews and Alternatives

RUN Powered by ADP FAQs

Q. What type of pricing plans does RUN Powered by ADP offer?

RUN Powered by ADP has the following pricing plans:
Free Trial: Available

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Q. Who are the typical users of RUN Powered by ADP?

RUN Powered by ADP has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business

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Q. What languages does RUN Powered by ADP support?

RUN Powered by ADP supports the following languages:
Spanish, English

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Q. Does RUN Powered by ADP support mobile devices?

RUN Powered by ADP supports the following devices:
Android, iPhone

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Q. Does RUN Powered by ADP offer an API?

No, RUN Powered by ADP does not have an API available.

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Q. What level of support does RUN Powered by ADP offer?

RUN Powered by ADP offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), FAQs/Forum

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RUN Powered by ADP product overview

What is RUN Powered by ADP?

The RUN Powered by ADP® (RUN) solution is designed to make your small business payroll quick and easy. With a streamlined process and powerful technology, you'll complete payroll in no time. Choose from basic payroll to a full suite of HR tools and services, so you get what you need, when you need it.

Key benefits of using RUN Powered by ADP


Payroll

- Process payroll at your desk or on the move, during business hours or in the middle of the night.
- Taxes are calculated, deducted and paid automatically.
- Have quarterly/annual reports submitted automatically.
- Keep ahead of state and federal tax laws and HR regulations with automatic updates covering all 50 states.
- Integrate time tracking with payroll.
- Always have peace of mind with 24/7 support from certified payroll experts.

Human Resources

- Get answers to your HR questions through the HR Helpdesk — trained professionals are ready to assist.
- Employee handbook wizard helps you create a complete, professional-quality handbook (based on state and federal employment laws) in a few simple steps.
- Post open positions to over 100 of the web’s leading job boards with one click via ZipRecruiter®.
- Give your people an edge with a welcoming employee onboarding experience and a market-leading app.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
Live Online
Documentation
In Person

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RUN Powered by ADP pricing information

Value for money

4.3

/5

750

Starting from

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No pricing info

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Free plan
Subscription
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RUN Powered by ADP features

Functionality

4.4

/5

750

Total features

42

3 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Self Service Portal
Customizable Reports
Employee Database
Reminders
Real Time Reporting
Employee Management

Functionality contenders

RUN Powered by ADP users reviews

Overall Rating

4.5

/5

750

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

492

170

57

19

12

Pros
Overall I think it's great I love the ease of access of everything on the page and how it helps you with your budget.
Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy.
The time clock integration is key. Also, we've had great luck with customer support and our sales rep is AMAZING.
Cons
I would have to say I hate the customer service aspect of the company. They are not helpful at all and really are useless to my employees as well as me.
Horrible Customer Service and Clunky Software.
When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges.

Overall rating contenders

AA
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Ashli A.

Owner

Consumer Services, 1-10 employees

Review source

Overall Rating

Payroll Review

Reviewed 2 years ago

Transcript

Ashli: Hi, I'm Ashli, I'm the Owner and Operator of a parking lot sweeping company, and I give RUN Powered...

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Grayson T.

Restaurants,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Do you have to pay taxes on payroll? Do you like doing math? Just use ADP.

Reviewed 5 years ago

Peace of mind knowing that I am not making a mistake that puts me in a bad position with the IRS.

Pros

They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.

Cons

Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.

WD
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William D.

Hospitality, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The customer service is outstanding even late at night.

Reviewed 2 years ago

I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.

Pros

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

Cons

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

Vendor response

William, We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team. Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights. - Your RUN Powered by ADP? Team

TC
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Tiffany C.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible Customer Service and Clunky Software

Reviewed 2 years ago

Overall, the payroll portion was easy to use, easy to run, and reports were adequate. For the price, we felt that the features were lacking and difficult to setup. Customer service was a joke and it took to long to get a returned answer.

Pros

The sales team over promised and then disappeared after we installed the software. The features that were available were so/so and appeared to be clunky. To process payroll was adequate and easy to operate. Reports were fine and gave me everything that I needed to easily enter payroll into our accounting software.

Cons

The HR features that we had tied to the payroll were a joke. Expert HR was nothing more than a phone call to someone that would then transfer you to someone else, that would then transfer you to someone else, and by the time it was over you forgot your question.

Vendor response

Tiffany, We welcome all feedback to ensure RUN? Powered by ADP continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are sorry to hear of your experience with RUN? and will pass along this feedback to our Product & Sales Teams. We are always working to enhance RUN? and delight our users. Your feedback is very important to us here at ADP so we thank you for the review. - Your RUN Powered by ADP? Team

CR
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Chad R.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Run will help your small business

Reviewed 4 months ago
Pros

It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.

Cons

After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.

CS
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Cleo S.

Human Resources, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great payroll platform!

Reviewed 3 years ago

Overall, my experience with RUN Powered by ADP has been great. They provide good customer service support, especially if you use the Workers' Compensation services.

Pros

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

Cons

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Vendor response

Cleo, We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback. -Your RUN? Service Team

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