Sage HR Features

Exploring through the framework is exceptionally simple and merely requires full preparation before utilizing it. I truly enjoyed the decision of price tags, contingent upon the requirements of your business. The UI is likewise instinctive, and the schedule coordinates well with Outlook.

No current cons I can think of. I had several login in issues a while back, but it was remotely fixed.

It has basic functional needed for a HRM process. The dev team adds new features and updates from time to time.

The main and critical functional still has A LOT of issues. For example, we have a limited amount of Emergency Days available, BUT Sage do not show me any alerts when people overuse the Policy. Which makes me basically keep a track of things by myself. Also, almost a year ago I reported a few bugs to a customer support, and I still see those bugs from time to time. E.g. I don't think it's necessary to have a "death" item in a dropdown regarding the termination reason.... Like seriously? You guys already have "other" and I personally think it's enough

Cake HR is the best tool to manage the employees and their day to day data. We use Cake HR to get employee attendance and to have their pay slips ready at the time of salary dispersal. HR application that has all the needy features can be seen only on Cake HR. The most impressive feature we have seen and used is the automatic salary form generation so that we don't want to manually create the salary form to be filled by the employee.

The salary slip generation is a bit slow and takes a lot of time on mobile app, please have a look on it.

Sage HR is a complete HR solution. From employee onboarding to training, leave management, KPI calculation, everything works like a charm!

It's a little bit expensive to maintain when you've higher number of users/employees and the customer support is a bit non-responsive.

Time sheet management was quite easy with this product in comparison to others that I've used, and the tracking was clear.

The interface was not as user-friendly as other products that I've used, and it took longer than expected to be comfortable with the software.

Intuitive for its use, user friendly, modern look, flexibility in workflows and constant improvements in the app. The best part for us is that we have constant contact with the support team and work very closely in designing processes and workflows to respond our internal needs.

We are working on having a more horizontal structure and be able to install a collective decision making process. So far Cake HR needs for everyone to have a "manager" for approvals in many of the processes so sometimes we need to think around that. This is not a mejor limitation since the app also allows for some processes to have automatic approvals, but would be interesting to evaluate new organization models.

Dear Laura, Thank you for having taken your time to provide us with your valuable feedback! Our goal is to keep new and existing CakeHR features fully customizable, therefore options for different organization models will be definitely considered :) With thanks, Viktorija

- easy UX and UI - convenient dashboard - ability to create different policies for various locations (if you have a distributed team it's fantastic) - integration with a google calendar & slack bot - custom actions to be done after a time-off request is provided - mobile app available

- documents storage is not convenient for users and search - had few cases with support team when did not receive a reply in time - would be great to have a follow-up for managers if they do not approve/decline the request of their direct reports - request for few hours per day does not allow to give precise hours, simply [number] hours in the first/second part of the day. I would prefer specifying exact hours

Hi there, thank you for your feedback! :) I'm pleased to hear that you are enjoying your experience with CakeHR and I am sorry to hear that you felt our support team had't replied in a timely manner. I can ensure you that we are working hard on making sure every customer's needs are addressed with accuracy and efficiency, and we are constantly looking at the ways to improve our service, and your...

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Managing Time Off for multiple teams and multiple types of time off. Makes it very easy to see where everyone is without having to manage a company calendar. Easy to use on the go with the mobile app and emailing capabilities. Easy to accept someone's time off request within the email with just a click of a button. Absolutely love this tool for our team's time off.

Can't set the admin to send me just my team's requests, so I get a lot of emails for our whole company. very hard to edit time off requests. Don't like that after it's approved, it's hard for the user to go in and change their request and be assured it's logged correctly.

Dear Julie, It's so exciting to see that you are enjoying both, our software, as well as the app! :) It's so important to have the ability to manage work-related tasks on the go, right? I'll contact you directly, so we can go through the permissions and time-off settings to arrange them in the way it works best for you! With thanks, Viktorija

Before using cake HR all of our time sheets and tracking where done on excel and staff had to to submit them to find out their time off, sick and vacation. Cake HR does everything automatically and gives staff real time information.

I wish time sheets weres available on mobile .

Dear Nichole, Thank you so much for sharing your experience with us :) If you have any further suggestions, please do not hesitate to share them with me directly, or notify us using ''Suggest Feature'' in CakeHR Chatbot. Best regards, Viktorija

Really appreciate the amount of effort they put into designing this app out. The visual experience is far superior to any other HR app I have used in the past.

There is additional functionality that can be hard to find, such as where to put documentation like the employee handbook. Also, I would like to see users be able to be grouped into multiple different teams or views.

Hello! I'm pleased to hear that you and your team are enjoying experience with CakeHR. I would love to have a further chat with you to review our document management feature, that is very handy in use. This feature gives you various possibilities to organize, store, as well as, notify employees on added documents, give specific permissions, so it's easier to keep a track. CakeHR also offers possibility to add as many teams as you like. Access to team's profiles, documents, reports, and much more can be set according to your needs. There is so many options we can offer you to make your work life easier, let's get in touch so I can give you a more insight! :) With thanks, Viktorija

Well presented and easy to use for admin and for users.

Still Missing features I would like to see from an HR control package

Hi Gary, Thank you for your feedback! :) I know that you have been in touch with our team before about various functions and features that you would like to use for your People Management, and I think we should get on a call to touch-base on our latest enhancements as I believe you will find them very useful and handy! I'll be in touch with you directly to arrange a call. Thanks Ilona

Very easy for staff to be able to request time off and for managers to approve these requests. The interface is laid out well and is very easy to use for both management and staff alike.

The app has limited functionality, there is no option to facilitate scheduling and rotas for staff members, it is not possible to define different hours on a weekend (each day worked is assumed to be the same number of hours). There has also been an issue that i believe remained unfixed where the annual leave year commences on the same day as a public holiday. It throws the whole system off.

Hi Mohamed, We've wanted to impress you for a long time and I know it has been a long time coming but our developers have been working hard and we¿e finally ready to show you our full-blown Scheduling module for CakeHR. I'll set up a call to take you through the product and you can then schedule your staff with ease!

I like that my staff can see who else is requesting time off, so they can work as a team. Our workspace requires that no more than 1 person can be off at one time (due to ratio) so this feature is great. The customer service is outstanding and fast! Love the chat room.

That when a new staff joins, the future black out days need to be "re-checked" for the new employees and this can lead to mistakes/misunderstandings since the code "blackout" wont' read correctly for them.

Dear Andrea, Great to know that CakeHR made it easier to focus on work-life balance, something very encouraging to hear :) I'll look into this matter and will get back to you with a solution as soon as possible. With thanks, Viktorija

Ease of use Feature set fully meets our needs

none

Thank you, Rodrigo! CakeHR is perfect for the scaling and growing company. I'm really proud that we hit it off with your employees.

The dashboard is my favorite feature. After about a year I have the perfect system set up to control all my own tasks while managing and overseeing everyone's tasks in the company. Timesheets are also great.

Creating recurring tasks can be tedious. Support helped me figure out a way to duplicate entire projects, but then making changes don't apply across the board. If there was more ease of use, Wrike would be perfect.

Hi Jahana, It sounds like you've reviewed Wrike but not CakeHR :D Not to worry, I'm going to set up a call and make sure you're happy with our solution!

Easy set-up of policies Flexible recipes Good integration to Slack

No option the save configurations for reports! Really needed! Automated reporting cannot be configured in detail and custom reports cannot have their parameters saved. Org chart is not flexible enough, only based on the direct managing lines. Hard to reflect the administration structure of approvals in it. Also need urgently an option

Dear Dominik, Thank you for pointing out those things! We are already working on mentioned features, let's take our conversation further and I'll give you more details! :) With thanks, Viktorija

It’s easy to use, and has all the info of people in the organization. The names, job description, if the employee is in or out, and/or on holiday. You can set up meetings and schedule on boarding of employees in your department. Request for days off through the app, and set goals and tasks for yourself and other employees. You can also send support and vote for people that contribute most in your organization, or give credit to others that help a lot. Selecting your absence policy and time of absence is also great

Does not have enough features to get users engaged on a daily basis. Needs that extra functionality and features to get the users more engaged,

Hello :) Thanks so much very helpful and insightful feedback! I would be very grateful if you can contact me and share your observations and thoughts on extra functionality and features that, in your mind, will make your company employees more engaged and eager to use CakeHR on a daily basis. I am very much looking forward to hearing from you any time soon! With thanks, Viktorija

The user interface of the web application is nice. It is easy to use by employees for absence requests. The calendar view is very convenient to see at a glance the planned absences. The talent department likes the performance module.

General: The administration of the system is difficult. It is not prepared for companies with more than 50 employees because any type of grouping has to be done employee by employee, among other thigs. Support: It is disconcerting, sometimes responding quickly and providing some solution, but most of the time, besides responding late, it gives the feeling of unprofessionalism. Interface: Apparently...

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For our company, it greatly simplifies the managing the holiday entitlement of our employees. Our employees appreciate the real-time view of their day-off and holiday balance.

- Day Offs: In our company the day offs are flexible. Employees are supposed to take 2 day-offs per week, but sometimes these day-offs are shifted to the next week. (It's always within the same month though.) It would be great to have some way to be alerted/monitor if someone requests more day-offs than they are entitled to. Right now I have to count the day off requests to make sure it's within...

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Hi Stefan! Many thanks for the detailed and honest review! We are making leave requests far more transparent for managers so that you can be alerted when they are overspent. I'm going to set up a call with you to make sure you're being onboarded to the new Timesheets module we have been developing over the last months!

I love how simple it is for our team to request holidays and to monitor sick days also. The interface is nice too.

The app is a bit limited and it would be helpful if it offered a full calendar view.

Many thanks, Craig! In case you feel that you have any other feature suggestions you want to share with us, please make sure to post them through your app or profile, green box at the bottom of right corner :) Best regards, Viktorija

I am thoroughly impressed with Sage HR. The user-friendly interface and comprehensive HR management solutions, including recruitment, onboarding, and performance management, have been outstanding in streamlining my HR processes. The exceptional customer support provided by the Sage HR team is also worth noting. They have been highly responsive and incredibly helpful whenever I have needed assistance.

While I find the user interface to be highly intuitive and easy to navigate, I do feel that the pricing can be quite expensive for small businesses, which may be a consideration for some users. Additionally, while I have not encountered any major issues with the software, I have experienced a few occasional glitches or errors. Finally, some users have noted that the reporting features could be more robust, and I would tend to agree.

I liked the announcement section and the company view to see the employees as you are able to see them by face and name and not just a list.

It was hard to set up correctly and the customer service was awful and not very helpful and since I'm in the U.S and they are in the U.K they always seemed to be gone. For instance i needed some help at 1pm on a Thursday and the response message was we are closed but someone will get back to you Monday. Only through the chat bot on the screen, there is no number to call and if you do you get the "other" sage companies who transfer you around to everyone until you reach someone who says call this number and you end up calling Canada who says "umm you have the wrong number"

it's easy to use. has nice interface. n/a

1. unfortunately phone application it's not comfortable for managers. Computer version is more friendly than mobile app 2. support team does not support in professional and western manner, couple of times they didn't answer my e-mails and removed me from correspondence and contacted my IT manager instead, when the issues were very specific related to HR and couldn't be answered by IT alone 3. Presence...

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Dear Teona, Our entire team apologizes that our service did not satisfy your expectations. We set a high standards for ourselves and are truly sorry to hear that those standards were not met in your interaction with our business. CakeHR team love helping clients and I am sure we did not intend to make you feel left out by contacting your colleague instead. We will internally investigate this situation to make sure those misunderstandings does not happen again. I will contact you directly to determine how we can provide you with a solution that will make you smile :) Let's get on a call and address this asap, we value your business. Thanks so much for letting us know! Viktorija Customer Success @ CakeHR

I like how simple the software is to use and setup. Your business can be good to go in a matter of minutes. The UI looks good and is a very helpful tool to the organisation I work in. Gives me a good overview of who is off and for what reason that day!

I don't like the permissions model. The reason I stated for a smaller company is because as you grow, it feels the permission model can become a bit more problematic if you want to be setting up complex permissions. E.g. Users able to see everyone off on holiday that day, even if not in your own team.

Dear Lee, It's so nice to see that you are actually using a variety of features and find them helpful :) I can assure you that there will be more permission models available in the future, we are working on it. I'll keep you posted on the progress. With thanks, Viktorija