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Sage People vs Fonvirtual Call Center Comparison

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Overview

Lead, manage and engage your people through the rapidly changing world of work, with a global cloud HR and People management...

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

10

5

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

The Sage people sales team were great to work with. We talked with them on several occasions and we developed a nice relationship and worked towards a resolution.

GC

Gina C.

Sits on the salesforce platform which is very robust. The staff at Fairsail are fantastic to work with and offer outstanding service.

TH

Tim H.

Pleased to work with Sage People HCM, good quality and great services, without doubt one of the best companies in the area of human resources.

Estela R.

Pros

Not enoughreviews yet

Cons

Really, my only source of frustration is with the documentation.

KC

Kristin C.

The mobile version is a bit tricky to navigate.

Graham J.

This software seems painfully outdated. There are other cloud softwares that blow this one away.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features66
  • 360 Degree Feedback
  • Alerts / Escalation
  • Applicant Tracking
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Background Screening
  • Benefits Management
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Candidate Management
  • Candidate Tracking
  • Career Development
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Document Management
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Fax Management
  • File Sharing
  • Goal Setting / Tracking
  • HR Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Individual Development Plans
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Requisition
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Learning & Development
  • Leave Tracking
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Onboarding
  • Outbound Call Center
  • Outbound Reporting
  • Payroll Management
  • Peer Appraisals
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Pulse Surveys
  • Queue Management
  • Real-Time Chat
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Search
  • Review Cycle Tracking
  • Salary History
  • Self Assessment
  • Self Service Portal
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Succession Planning
  • Talent Acquisition
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Training Management
  • Unattended Call Management
  • User Management
  • Vacation/Leave Tracking
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Weighted Performance Measures
  • Who Answered Log
  • Workflow Management
  • Total features69
  • 360 Degree Feedback
  • Alerts / Escalation
  • Applicant Tracking
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Background Screening
  • Benefits Management
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Candidate Management
  • Candidate Tracking
  • Career Development
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Document Management
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Fax Management
  • File Sharing
  • Goal Setting / Tracking
  • HR Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Individual Development Plans
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Requisition
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Learning & Development
  • Leave Tracking
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Onboarding
  • Outbound Call Center
  • Outbound Reporting
  • Payroll Management
  • Peer Appraisals
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Pulse Surveys
  • Queue Management
  • Real-Time Chat
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Search
  • Review Cycle Tracking
  • Salary History
  • Self Assessment
  • Self Service Portal
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Succession Planning
  • Talent Acquisition
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Training Management
  • Unattended Call Management
  • User Management
  • Vacation/Leave Tracking
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Weighted Performance Measures
  • Who Answered Log
  • Workflow Management

Integrations

  • Total integrations17
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Xero
  • Zapier