SentricWorkforce Reviews

SentricWorkforce

HR and payroll software that will transform your workplace.

4.12/5 (98 reviews)

Pros
  • Top notch customer service. They are very responsive and have been helpful in implementation.Matt W.Read the full review
  • Beyond easy to use, very self-explanatory, customer service is excellent. What more is there to say, we made the best choice in going with your company.Jodi G.Read the full review
  • I hope to be able to advance many more opportunities to add additional resources and utilize the payroll services across our growth periods at Integrity Resources.Jeffrey T.Read the full review
Cons
  • I really miss them and was sorry we had to change providers, not a decision made by the payroll department here.Linda B.Read the full review
  • That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page.Brenda T.Read the full review
  • There are a few things that need to be tweaked. Transferring from one company to another should be much easier than it is but that is my only real complaint.Sandra P.Read the full review
90%
recommended this to a friend or a colleague
Agnieszka Kazimierowski

Easy to use, great technical support

Used daily for 1-2 years
Reviewed 2019-11-08
Review Source: Capterra

Pros
It is easy to use, Sentric works consistently on improving, adding new features and staying up- to-date with its software. Customer service is prompt, and always very helpful and response time is quick.

Cons
few glitches after updates, but nothing major

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melissa Cole

My first choice in Payroll and HR Software

Used daily for 2+ years
Reviewed 2019-02-25
Review Source: Capterra

Overall, this is the most comprehensive, yet user friendly, HRIS/Payroll system available. Having working with almost every large payroll product on the market over my 30+ years in business, the fact that I have implemented SentricWorkforce in the last 3 companies that I have worked with will be an indicator that this is a quality product, supported by a quality team of programmers, implementation specialists, and customer support and service providers. SentricWorkforce allows our company to drive supervisory responsibilities down to the managers that need it, while providing HR and Finance the confidentiality necessary to maintain our team members' privacy of information.

Pros
SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze. The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc. As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

Cons
The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jaye Schweitzer

Very Impressed

Used daily for less than 6 months
Reviewed 2020-04-24
Review Source: Capterra

See the Pros above. My overall experience with SentricHR, specifically [SENSITIVE CONTENT HIDDEN], has been fantastic. I came into this position about halfway through implementation and they were both very supportive during my transition and held off closing the implementation process until I felt comfortable. Very, very happy with these two!

Pros
The customer support has been awesome. We went through two other payroll software companies in the year before we switched to SentricHR and the major difference has been the people. At both of the previous companies, we were stuck with "support" that was more aggravating than helpful - IF they were even available to help. EVERYONE at SentricHR has been very supportive, and I feel like the software is so easy, I call it "idiot-proof." I love that there are plenty of ways to correct your mistakes without bothering anyone at the company.

Cons
So far everything has been great. Nothing comes to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Derek Aten, PMI-ACP

The entire platform needs an improvement from web portal to mobile application.

Used daily for 1-2 years
Reviewed 2018-05-10
Review Source: Capterra

Adding data into a central location.

Pros
I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Cons
* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Alissa Neymeiyer

Very User Friendly

Used daily for 2+ years
Reviewed 2019-11-21
Review Source: Capterra

Sentric makes payroll so easy for us to process.

Pros
I like that the software has a nice appealing layout. It is easy to use and easy to navigate. I like that employees can go into the software and request their own days off and view their own paychecks. I love the technical support team - they are always so patient and understanding. They are there to help you learn the software.

Cons
I think the reports are a little hard to understand at first. Setting up benefits can be a little troublesome until you know what you are doing. While some functions are user friendly some functions take instruction and practice. This is not meant not deter any potential users, keep in mind that Sentric has amazing customer support. They will call and walk you through any procedure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brenda Thomas

I like working with Sentric and have found the reps to be accommodating and friendly.

Used daily for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

Pros
I have found Sentric to be fairly easy to use and your reps are generally pretty quick to respond to questions.

Cons
I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not being interpreted correctly. That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page. We have learned allot about the software through trial and error. There are probably many more benefits to using your program that we just have not figured out yet. It would be very nice if you would offer more training in all the aspects of using Sentric.

Rating breakdown

Ease of use
Features
Customer support

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Anonymous

Transitioning and adapting to Sentric Workforce has proven mostly favorable

Used daily for 6-12 months
Reviewed 2018-05-17
Review Source: Capterra

A better understanding of how payroll/time clock software integrates with HR.

Pros
System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

Cons
We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Wendy Pardiny

Very good!

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Capterra

The ability to have everything centralized. Very good support.

Pros
The ability to house everything in one area. One stop shop. The technical support is fantastic. It is accessible to all employees in various degrees of permission level.

Cons
Sometimes it can be complicated and not intuitive. It took quite awhile to become proficient. I've been using it a little over a year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lynnette Toya

After the huge upgrade last year, I feel like things got a bit more difficult.

Used daily for 2+ years
Reviewed 2018-05-29
Review Source: Capterra

Payroll processing and everything in one place. I liked how it was set up when we had one dedicated representative.

Pros
I like that I have all my information in one place and how the applicant tracking system information flows over when a person is hired.

Cons
I don't like that things are not as easy to find anymore. We always have problems pulling accurate reports, such as active employees. There are always employees missing even though we show them as active. Little things like that. The format is not as welcoming or easy to figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Pamela Baskette

I am still getting acclimated to Sentric, so I am not experienced enough to give an accurate rating.

Used daily for less than 6 months
Reviewed 2018-05-10
Review Source: Capterra

Pros
The system is fairly easy to use, I appreciate that it has an all in one capability. The time system is similar to another I have used in the past (Attendance on Demand), making my learning curve shorter.

Cons
I would prefer to have an 800# to call for support, versus only being able to send an email and wait on a response. Each time a request for an adjustment is made to the system we are charged an additional fee. This may be the way our contract was set up prior to my time, not sure. Reporting cannot be relied upon, or certain parameters are not being used correctly affecting reports. Not a fan of the way the history on an employees record is viewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Linda St. John

Sentric Workforce is so helpful

Used daily for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

This solved our problem of keeping track of all Employee information and having it all in one place is just wonderful.

Pros
I like that Sentric is able to handle so many functions. We use it for everything! We keep all of our staff information, qualifications, benefits, payroll, etc. in the system. We also use it for recruiting and posting jobs as well. We can track our applicants and all of our openings. Once the applicant's information is in the system, it transfers over when they are hired so we do not need to reenter addresses, education, etc. It also has the capacity to run reports. We use it for so many functions, we don't know what we would do without it!

Cons
Some of the functions (such as reports) do require practice but the more you use it, the easier it becomes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Wagemann

Top notch customer service. They are very responsive and have been helpful in implementation.

Used daily for 1-2 years
Reviewed 2018-05-09
Review Source: Capterra

Sentric helped us streamline multiple software systems into one all in one solution for payroll and HRIS and ATS. Helped a lot in simplifying our time tracking to payroll.

Pros
The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

Cons
I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Deborah Green

Stellar - Wonderful

Used daily for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

Payroll, expertise, simplicity, access to information, reporting

Pros
It does everything we need it. Customer service is prompt and professional. Sentric is always working to improve the software. Recommend to all my friends.

Cons
Time keeping....the time keeping side of the software is not as great as the workforce side. Feel it could have an overhaul or needs some major improvements compared to how our previous time keeping worked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lindy Peters

A Good HRIS System

Used weekly for 6-12 months
Reviewed 2018-05-09
Review Source: Capterra

Pros
Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.

Cons
It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should. That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Beth Navari

Overall a good experience in the beginning -

Used daily for 2+ years
Reviewed 2018-05-14
Review Source: Capterra

Time and attendance has made our life easier. Used to do a lot of manual keying.

Pros
Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

Cons
The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sandra Prevost

Fantastic Service

Used daily for 6-12 months
Reviewed 2016-12-13
Review Source: Capterra

The ease of the software is really great. There are a few things that need to be tweaked. Transferring from one company to another should be much easier than it is but that is my only real complaint. Our account representative is OUTSTANDING! I do not know what I would do without her. She is so knowledgeable and patient. She is a great teacher and always thinks ahead. I am so thankful to have her.

Pros
Ease of the software

Cons
Not being able to transfer from one company to another. The system does not keep track of terminated employees and the day they are terminated. That is done by us and not the system which it should be

Response from Sentric


Thanks for the feedback Sandra. We'll be sure to pass it along to the product team and let Bridgette know you're singing her praises!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Rachel Armont

Good services for the price!

Used daily for 6-12 months
Reviewed 2016-07-29
Review Source: Capterra

Awesome implementation from start to finish, although the implementation team should probably learn more about the backend of the system, as we ended up creating more PTO policies than we needed (there's an override function I wasn't aware of).

Pros
Easy for me to use as an administrator, and they just added a mobile app, which is awesome!!

Cons
Some of the self-service functions should be more user-friendly.

Response from Sentric


Thanks for the feedback Rachel! We'll be sure to forward it onto the implementation team and product team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Elizbeth Joseph

It is very effective to have and saves our HR department time.

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Capterra

Pros
Most employees can update their own stuff such as insurance, w-4's, banks information and they can pull previous stubs. They can request PTO and have an overall count of PTO time available and left. You can also check for future PTO availability for those people that like to plan ahead.

Cons
Sometimes is not as user friendly, where employees call to ask where what is. For Example when an employee needs a past check stub, it is a little hard to see the date change in the corner at the bottom.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Bethany Rodkey

Good quality product

Used daily for 2+ years
Reviewed 2018-05-14
Review Source: Capterra

Pros
The ACA reporting is a great tool. I love that employees are able to update their contact information and can view /print their pay stubs.

Cons
It does not seem like all parts of the product integrate seamlessly. If a manager puts in sick time for an employee in their time card, it does not pay them or update the attendance module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lexi Kanode

HRIS and Payroll System

Used daily for 2+ years
Reviewed 2018-01-16
Review Source: Software Advice

Pros
customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system

Cons
When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lyndsey Walsh

Generally a good experience. Able to customize Sentric to our industry.

Used daily for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

Attendance, Benefits Module, Recruiting

Pros
Very user friendly. Our employees are able to use. The mobile app is a huge plus for our employees so they can view their pay stubs, schedule, etc.

Cons
There are some features we wish Sentric had that Sentric is not capable of doing. The customer service is lacking at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Scott Gruszczynski

I have used this system since January 2017. Pretty straight forward!

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Capterra

Pros
Relatively easy to use. Navigating through the tabs and finding information is intuitive. Making changes on the timekeeping side has helped us manage hourly employees.

Cons
The reporting is less than optimal. We would love to be able to download reports into Excel that are dumped columns instead of having to convert the data into columnar format. Very inefficient. Would like to see a web based version!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Donna McGhee

BergerABAM HR Generalist

Used daily for 1-2 years
Reviewed 2017-01-05
Review Source: Capterra

I enjoy using Sentric except when I need to delete/remove an employee record due to a duplicate or other reason. When this occurs, I have to notify our service rep to remove the employee record. Not sure why certain issues are controlled by Sentric instead of our HR team.

Pros
Easy to use once you figure out the layout of the Sentric software.

Cons
Ability to make certain changes in Sentric instead of having to contact service reps. Sentric seems to control certain aspects of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rachel Thomas

Customer Service is excellent and people are easy to work with

Used daily for 2+ years
Reviewed 2018-05-10
Review Source: Capterra

Pros
The ease of using the payroll services and HR. The services are good and the customer service when we have issues is timely

Cons
The app does not work correctly. The cost effectiveness when implanting new features seem to be very expense.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jayme Kromer

Some things can be confusing to navigate but the support teams are great!

Used daily for 1-2 years
Reviewed 2018-05-10
Review Source: Capterra

Easy to run reports to complete other tasks. A good place to store personnel information.

Pros
The site provides everything you need in one place. Prior to using this system we had to rely on personnel files, so this makes it a lot easier.

Cons
Sometimes hard to navigate. There are also glitches with new hires and setting them up to appear correctly the first time when it comes to actually processing payroll.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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