SentricHR Reviews

SentricHR is so friendly and easy to navigate. The mobile app is exactly like the PC version which makes it easy to use. The implementation was very quick and efficient … the implementation team worked with us to make sure we thought of everything we would need.

The only complaint we had was one of our employees has some trouble with the mobile app … otherwise we have found no other problems.

We are happy you're pleased with how SentricHR is working for you and your team, Tammy! We look forward to a long-standing partnership.

SentricHR is a very user friendly platform that captures all the areas of HRIS functions that we need in order to run a small, non-profit business.

Overall, SentricHR is a great product. If there was one area of improvement that I would recommend would be the ability to do more functions on the same screen without having to click back/forth as much.

Thanks for your review, Anthony. We are glad to hear that SentricHR made a difference during remote work environment, and we look forward to helping you continue to transform your HR processes!

I like that I have all my information in one place and how the applicant tracking system information flows over when a person is hired.

I don't like that things are not as easy to find anymore. We always have problems pulling accurate reports, such as active employees. There are always employees missing even though we show them as active. Little things like that. The format is not as welcoming or easy to figure out.

As an administrator and project manager for the implementation, I was pleasantly surprised how easy it was to get setup. The SentricHR Implementation Specialist assigned to our account was excellent. He was patient and always available to answer questions and provide guidance. I've gone through a number of these implementations with other vendors and what was promised by the sales team always had gaps with what the product could actually deliver without buying upgrades or "clunky" workarounds. We are very new as a customer, but so far SentricHR has exceeded my expectations.

We have just completed the implementation and have yet to roll it out to our employees, so I don't feel I can adequately answer this question. From what I've seen and experienced so far, I can't identify any concrete "cons" at this point.

We are glad to hear implementation went well, Judy! Thank you for taking the time to leave us a review.

The software is intuitive when set-up correctly. Corrections can be made early on after deployment.

Currently we have not experienced any issues with the software.

We are happy to hear that you've been satisfied so far, Christina, and we look forward to working with you as you discover all that SentricHR has to offer! Thanks for your review.

Easily customizable. There were certain features we felt were paramount to our organization, most related to hiring and yearly competencies. Our requirements in the health care industry are not cookie cutter, and Sentric allowed us to meet each and every one of our requirements.

At this point in our experience, I don't think we've used the platform enough to have found any issues to point out.

Thanks for your review, Jeff! We're happy to hear that SentricHR has helped you and your team streamline your remote hiring process and engage your employees. We look forward to growing our partnership!

It is easy to use, Sentric works consistently on improving, adding new features and staying up- to-date with its software. Customer service is prompt, and always very helpful and response time is quick.

few glitches after updates, but nothing major

The ability to white label for all of our underlying companies.

The user interface is a little dated but, functionality is very robust.

We're glad to hear implementation went well, Michael. Thanks so much for your positive feedback!

I love how all HR matters are in one platform. This allowed me to bring all my "systems" in to one platform.

The time keeping platform can use some improvements for mobile features.

Thank you for your thoughtful review, Janae! We are thrilled to hear that SentricHR is meeting your needs, and we look forward to working with you and your team as you continue to grow.

System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze. The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc. As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

The reporting feature is one of my favorites. If SentricHR hasn't already designed a report in need, they will help you design it or I can design something myself by using their Ad-Hoc option.

The thing I like least about SentricHR is - employees do not have the option of filling out a timecard via a mobile phone unless employees punch in and out each day. It would be nice for SentricHR to design a program that allows employees to add how many hours they worked in a day - via a mobile device.

Thank you so much for the positive feedback, Pam. We appreciate the longstanding partnership we have and are happy to hear our support team continues to exceed expectations! We can confirm that employees are able to add their hours from a mobile device. A member of our Product Support team will be in touch with more information.

We implemented the time & attendance module and it was customized for all the crazy union rules and labor rates we have. It has saved me a ton of time as i can trust that Sentric is calculating pay correctly.

The reporting function could be a bit more user friendly and customizable, in both the payroll and time & attendance areas. I do have reporting for several plans that are non-calendar year that are tough to do.

Thank you for your feedback, Vicki. We definitely appreciate you taking the time to post the review.

Single platform for HRIS and Payroll plus the ESS.

Reporting is not very user friendly and clunky.

We really appreciate your feedback, Rocio! Other clients have found our free Connect sessions helpful to talk through specific reporting needs with a member of our Product Support Team. You can schedule one at any time by visiting the SentricHR Help Center.

One of the main reasons we went with SentricHR is that it provided so much more in the base package than other products. With SentricHR, we could start with many different pieces and then grow if needed into the other as management allowed.

Really, the only one that gets me right now is the fact that I can't schedule a report to send to my email on a scheduled basis. I think that is a nice feature from other products that I don't see here.

Thanks so much for your review, Jennifer! We are happy to hear SentricHR fits your needs. We look forward to helping you continue to grow!

The support team is the best! They are very responsive and correct any issues on a timely basis.

The reporting is a little lacking and could be easier to develop you r own reports. and make it easier to build and use the fields in the system to build reports.

We appreciate your feedback and continued partnership, Yvonne! Some customers have found it helpful to schedule a 30-minute, one-on-one Connect Session with a member of the Product Support team to build out custom reports. Please reach out to us if that's something you're interested in!

The features that are most important to me are the reporting and viewing a user. You are able to make an ad hoc report with all the information in the system. You can also view the user to see what they see . This makes sure they are set up correctly.

If you create an ad hoc report with to much information it can take a long time for it to produce. This does not happen to much anymore but did when I first started. (Might have been user error).

Thanks so much for your feedback, Nicole!

The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

The customer support. Two prior software providers were used, both with awful customer support. Sentric HR goes above and beyond in this regard.

I missed out on the original implementation so I played catchup a bit at the beginning, but the support staff mor than compensated for that.

Thanks so much for your review, Jaye!

It does everything we need it. Customer service is prompt and professional. Sentric is always working to improve the software. Recommend to all my friends.

Time keeping....the time keeping side of the software is not as great as the workforce side. Feel it could have an overhaul or needs some major improvements compared to how our previous time keeping worked.

Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.

It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should. That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!

has most of the functions it needs to have for an HR system. I personally like the customer service and how they try to help.

connections and integrations with other softwares like Jobvite, expensing softwares etc. It could have a better and more convenient app. the whole layout could be more easier to understand. The interface is not really customer friendly

i love it for managing payroll and benefits. The Sentric support team is always helpful, responsive and supportive

i wish there was more cross-functioning between the SentricHR software and the AOD Time and Attendance

Thank you for your review, Beth! We value the strong partnership we have with you and your organization.

Customer Support is Great - not "just a number" to the company (like the larger payroll companies) Lots of functionalities that are new to our company and help elevate our HR team. Interface looks good, too!

There are too many steps (and clicking) for one simple task.

Thank you for taking the time to post, LeeAnna. Our team works hard to make sure you have the support you need. We're glad to hear you are seeing the end result of their dedication to you and all of our customers!

Sentric is incredibly user friendly. I have used Sentric for about six months and have found it is very easy to pick up on the software. Within two pay cycles, I was processing payroll cycles without any assistance.

When adding PTO through the paystub, it does not automatically deduct from the Absence Enrollments banks once the pay cycle closes. A manual adjustment must be made in Sentric.

Hi Lisa - we appreciate your review! Our support team works hard to exceed expectations, and we'll be sure to share your kind words with them. We've also forwarded your comment about PTO over to Product Support to review. Thanks again for taking the time to leave us feedback!