From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.
However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received.
For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have let you receive a proper follow-up even after my multiple attempts.
The app is not worth the service. I would recommend another one.
Response from Humanity (Shiftplanning)
We apologize for your experience. We believe every customer interaction should be treated equally. Each one is an opportunity to learn how we can improve their daily work life and our services. We are currently in contact with Employeur D, and are working with them to provide a solution. We will update you as soon as we can. Your time is valuable. The feedback you've provided is invaluable. Thank you.