Soon Features

Soon

Scheduling and collaboration tool for customer service teams

4.59/5 (27 reviews)

Soon Feature Summary

  • Alerts/Notifications
  • Budgeting/Forecasting
  • Employee Scheduling
  • Labor Forecasting
  • Online Booking
  • Real-time Scheduling
  • Reporting/Analytics
  • Schedule Distribution
  • Shift Swapping
  • Time & Attendance Management
  • Vacation/Leave Tracking

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Indicator
Biometric Recognition
Blended Call Center
Budgeting/Forecasting
Calendar Management
Calendar Sync
Change Management
Collaboration Tools
Commenting/Notes
Communication Management
Contractor Management
Customizable Branding
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Event Calendar
Event Scheduling
Feedback Management
Group Scheduling
HR Management
Inbound Call Center
Inbox Management
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Multi-Location
Offline Access
Online Booking
Online Punch Card
Online Time Clock
Outbound Call Center
Performance Management
Performance Metrics
Progress Tracking
Project Time Tracking
Real Time Notifications
Real-time Scheduling
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Resource Management
Resource Scheduling
Role-Based Permissions
Schedule Distribution
Scheduling
Search/Filter
Self Service Portal
Shift Swapping
Skills Tracking
Status Tracking
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Timesheet Management
Training Management
User Management
Vacation/Leave Tracking
Variable Workforce
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Indicator
Biometric Recognition
Blended Call Center
Budgeting/Forecasting
Calendar Management
Calendar Sync
Change Management
Collaboration Tools
Commenting/Notes
Communication Management
Contractor Management
Customizable Branding
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Event Calendar
Event Scheduling
Feedback Management
Group Scheduling
HR Management
Inbound Call Center
Inbox Management
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Multi-Location
Offline Access
Online Booking
Online Punch Card
Online Time Clock
Outbound Call Center
Performance Management
Performance Metrics
Progress Tracking
Project Time Tracking
Real Time Notifications
Real-time Scheduling
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Resource Management
Resource Scheduling
Role-Based Permissions
Schedule Distribution
Scheduling
Search/Filter
Self Service Portal
Shift Swapping
Skills Tracking
Status Tracking
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Timesheet Management
Training Management
User Management
Vacation/Leave Tracking
Variable Workforce
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Indicator
Biometric Recognition
Blended Call Center
Budgeting/Forecasting
Calendar Management
Calendar Sync
Change Management
Collaboration Tools
Commenting/Notes
Communication Management
Contractor Management
Customizable Branding
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Event Calendar
Event Scheduling
Feedback Management
Group Scheduling
HR Management
Inbound Call Center
Inbox Management
Labor Forecasting
Leave Tracking
Messaging
Mobile Access
Multi-Location
Offline Access
Online Booking
Online Punch Card
Online Time Clock
Outbound Call Center
Performance Management
Performance Metrics
Progress Tracking
Project Time Tracking
Real Time Notifications
Real-time Scheduling
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Resource Management
Resource Scheduling
Role-Based Permissions
Schedule Distribution
Scheduling
Search/Filter
Self Service Portal
Shift Swapping
Skills Tracking
Status Tracking
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Timesheet Management
Training Management
User Management
Vacation/Leave Tracking
Variable Workforce
Visit WebsiteCompare App

Soon Feature Reviews

22 reviewers had the following to say about Soon's features:

Adriano C.

Very effective and simple tool

2018-09-28

Pros

Additionally, the design is attractive and looks slick.

Cons

It would be nice to have more features incorporated and the use of third party integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Thanks for taking the time to leave a review Adriano.

Regarding the third party integrations, which would you like to see first?

Also, I'd like to invite you to join our slack community - https://goo.gl/QdXj2Q

Read more
Sarah B.

Planning is becoming more fun :)

2019-03-01

Started with a vision and some ideas on planning and together we realized a very cool platform to make planning a lot easier and more fun :)

Pros

All the features that make our planning more easy and clear for employees.

Cons

Not easy enough to get an overview of the team or one person in particular, but that is work in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Leon H.

Provides a great overview

2019-03-05

Pros

This software is a very efficient way to make schedules, even for multiple departments, or lots of employees. One can as well assign different roles to different employees.

Cons

However, afterwards you can implement tools like templates to increase efficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jiahui Y.

finally scheduling is enjoyable now

2018-10-09

Soon takes care of a lot of manual processes that are a part of my scheduling work, like tracking availability or event-specific conversations.

Pros

pleasant intuitive UI, intelligent UX design responsive support team, lets me keep all team communication in one place for my sanity aaa

Cons

integration with payroll but I know a few things in the pipeline, fingers crossed, I am looking forward to the next updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Thank you Jiahui, it means a lot to us to hear that you have a pleasant experience using Soon.
Your continuous feedback helps evolve the product in ways we could not have imagined.

Read more
Robin S.

A modern and great schedule tool

2019-03-05

Especially when you grow as a company in the number of employees it is suistainable to switch to another schedule tool.

Pros

The implementation of Soon was therefore self-evident and flawless.

Cons

No negative experiences so far. If something is missing or goes wrong Soon will help you with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitchell E.

Impressive interface

2019-03-12

Pros

I like the interface and the user friendliness of the platform.

Cons

It would be even more helpful if you could export your schedule to external Calendar software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Floris W.

Soon is great!

2018-10-04

When we point out we miss a certain feature and explain the priority of it, they usually deliver within a few days!

Pros

- Beautiful design - Easy to use (for the end users) - Works great on your smartphone

Cons

- Being the planner, I experience some minor (!) bugs. But the great thing is they are solved superfast!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Thanks for taking the time to leave a review Floris!

Your input and feedback have been invaluable to us. You truly are on the bleeding edge, which sometimes comes with a few edge cases ;)

Read more
Mariya I.

The best planning tool ever!

2018-09-28

My overall experience is - great! I enjoy very much using it!

Pros

It's super fast, it has a lot of great features that other tools don't. The design is amazing, it's just makes planning so easy and fun to do!

Cons

There is nothing I didn't like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Thank you for the kind words Mariya. It's a pleasure to have MyLanguage on board ;)

Read more
Anonymous
(Banking company, 51-200 employees)

A clear app to see when you're scheduled in.

2018-10-05

I get a clear view when I am scheduled in and if I need a cover for my shift with a few click I can request one. Very handy.

Pros

I can see exactly when I need to work and with who. Also a lot of options to see who else is working and the groups they belong to.

Cons

I would like to search names when they are scheduled in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Hey there, thanks for leaving a review!

There are currently 2 ways to search people by name. One is entering the name as text in the search box, the other is by selecting a person in the 'people' filter, this allows you to filter and select multiple people at the same time.

Please let us know if this is what you are looking for or if you meant something else.

Read more
Geovanni L.

Good tool

2018-10-07

Overview of working schedule

Pros

What i like most are the Overview and Ease of use

Cons

There is nothing that i dislike about the tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gaëtan S.

As a user this was easy to understand & use

2019-10-01

We used Soon to organise a volunteers' schedule during a yearly event.

Pros

The user interface is clean and easy to navigate.

Cons

As a user, it is frustrating to not have visibility on other users' schedules. (this may be an option open to administrators--I don't know)

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lonneke v.

Great app

2019-02-28

Very good!

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions

Cons

sometimes there is an error, probably something with cookies so when you delete them it is fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim G.

Promising new tooling!

2019-02-28

Together with Soon we are working on fully automization of our team planning

Pros

The flexibilty with making different boards creating a full overview of all items concerning planning.

Cons

Still quite some clicks to get a complete easy to see overview.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rodrigo G.

Great Schedule Application

2020-04-10

I think it's great for schedule planning from small to big organizations

Pros

You can create a well organized schedule that is reliable and easy to ready.

Cons

Haven't found anything to complain about yet

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Samir K.

Smooth!

2019-10-01

Pros

Very easy to schedule and cordinate amongst people.

Cons

The app wasn't optimal on my android phone. Would have prefered to have a downloaded app rather than browser-based.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Roderick V.

Easy to use

2018-09-28

I use it to Plan the working schedule for the company

Pros

It's easy to use & control.

Cons

no real minus detected so far, could specify further if I use it more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Happy to hear it Roderick :D

Read more
Anonymous
(Financial Services company, 51-200 employees)

Easy Scheduling Tool

2019-03-06

Pros

Easy to use yet very professional.

Cons

Absolutely none, if there's something you don't like they will adjust Soon to your preferences.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mathijs R.

Interface feedback

2018-09-28

Pros

Easy to understand and user friendly.

Cons

Switching with a colleague requires several actions, was wondering if this could be done in one motion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Thanks for the review Mathijs. We hear you, and we will look into speeding up the cover feature. Your feedback has been noted :)

Read more
Lisa B.

Review

2018-10-07

I haven't been working with Soon for long, but so far so good. Haven't had any problems.

Pros

It's easy to see when you have to work, because you have an overview of the entire week.

Cons

I tried to change my emailadress once, but this doesn't seem to work

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik S.

Easy to use

2018-10-01

Pros

How easy it is to use.

Cons

I haven't used it for very long so no negative opion(yet haha).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


That's awesome Erik :D

We aim to keep it that way.

Read more
roy v.

Soon is Greaye

2018-10-05

Daily use of agenda en planning.

Pros

It's easy to use and the owner is willing to help the client to customize the product to its needs

Cons

The bar where you can change weeks is not adjustable and in the way

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Hi Roy,

Thanks for your feedback. We've marked down your comment on the wish list and look into it.

Read more
Fey M.

Innovative and simple system

2018-09-30

Pros

The software is very easy to use.

Cons

I have no bad points for this system so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Soon


Thanks for taking the time to leave a review Fey!

Happy to hear these kind words and proud to be of use for NKM Finance.

Read more