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Spidergap 360 Feedback vs Fast Mirror Comparison

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Overview

Simple, actionable 360° Feedback. Use Spidergap out-of-the-box and start collecting feedback in minutes or customize the 360˚ Feedback process entirely to fit your needs. Spidergap is ISO-certified and GDPR-compliant, dedicated to global data security. No contracts or commitments, use as needed.

Fast Mirror is a cloud-based DIY 360 feedback platform designed to help businesses automate almost every time-consuming task associated with managing and launching a 360-degree feedback survey project.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

989

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

95

/user

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

110

5

4

3

2

1

89

19

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.9

13

5

4

3

2

1

12

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it.
Love the system, the outputs and the excellent, responsive support from the Spidergap Team.
Very easy to deal with - great introductory demo call, simple pricing, really easy and effective tool to get 360 feedback. Highly recommend the whole thing.

Pros

Not enoughreviews yet

Cons

The way the software visualizes feedback can be terribly misleading.
Struggling to find fault - am so used to glitches/issues/poor customer service - not here.
We were having some issues and conflicts, by doing this survey across the board we were able to identify areas with needed reassessing and change.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features53
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Assessment Management
  • Benchmarking
  • Competency Management
  • Continuous Feedback
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Feedback Management
  • Goal Setting/Tracking
  • HR Management
  • Individual Development Plans
  • Learning & Development
  • Mobile Survey
  • Multi-Language
  • Ongoing Performance Tracking
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Assessment
  • Self Service Portal
  • Skills Assessment
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Training Management
  • Total features35
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Assessment Management
  • Benchmarking
  • Competency Management
  • Continuous Feedback
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Feedback Management
  • Goal Setting/Tracking
  • HR Management
  • Individual Development Plans
  • Learning & Development
  • Mobile Survey
  • Multi-Language
  • Ongoing Performance Tracking
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Assessment
  • Self Service Portal
  • Skills Assessment
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Training Management

Integrations

  • Total integrations1
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • SmartRecruiters
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • SmartRecruiters
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

Alternatives

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User reviews that mention these apps

me
AvatarImg

maria elena s.

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Spidergap 360 Feedback logo

Spidergap 360 Feedback

Very easy to use

Reviewed 7 years ago
Pros

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Vendor response

Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

AvatarImg

Verified reviewer

51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Spidergap 360 Feedback logo

Spidergap 360 Feedback

It was easy to create the project. and load all the necessary information

Reviewed 6 years ago

It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Vendor response

Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

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Victoria M.

Human Resources, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Spidergap 360 Feedback logo

Spidergap 360 Feedback

Intuitive design and outstanding support

Reviewed 3 months ago

Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees.

Pros

Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely.

Cons

Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak!

CD
AvatarImg

Cheryl D.

Architecture & Planning, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Spidergap 360 Feedback logo

Spidergap 360 Feedback

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Reviewed 7 years ago
Pros

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Cons

Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so. Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Vendor response

Hi Cheryl, Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features. We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated). Thanks again for taking the time to share your feedback. All the best, Alexis

DS
AvatarImg

Debbie S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Spidergap 360 Feedback logo

Spidergap 360 Feedback

An excellent solution with outstanding customer service

Reviewed 9 years ago

Having used Spidergap for some months now across a number of settings I am incredibly impressed. The solution itself is excellent and Spidergap are clearly keen to listen to feedback and continuously develop their offering. Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers. Highly recommended!

Pros

No pros were added to this review

Cons

No cons were added to this review

DM
AvatarImg

Debbie M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Spidergap 360 Feedback logo

Spidergap 360 Feedback

Thank you to the Spidergap team!

Reviewed 10 years ago

The Spidergap 360 Degree Feedback tool has been an integral part of our leadership programme this year. It is highly customisable, so the reports that it generated for us are very specific to our needs. It was easy to design the questionnaire and the reports are easy to read. The customer service I received was personal, fast and effective every time I needed it. All this over thousands of miles too we are a company in South Africa and Spidergap is in the UK.

Pros

No pros were added to this review

Cons

No cons were added to this review

CM
AvatarImg

CLAUDIA M.

Financial Services, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

My favorite 360 to use

Reviewed 4 years ago

Great partners, very professional, they are open to feedback to continue to improve the platform.

Pros

The 360 functionality was focused, easy for the respondents (rater) to rate, gave the ratee the feedback they needed quickly, it's super user friendly and easy to implement. It was a great compliment to our leadership program.

Cons

We only used the 360 feedback tool and I was very happy with it, so there's nothing I disliked.

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Kelly G.

Management Consulting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

Don't use off the shelf 360's - quick, easy customization

Reviewed 4 years ago

We use 360-degree feedback for leadership development (front line supervisor to executive). Fast Mirror makes it very easy to deploy and customize surveys for the appropriate level of leadership. The reports are clean and easy to use. Highly recommend!

Pros

It is very easy to get started, and Fast Mirror is very flexible with an intuitive design. Fast Mirror makes it easy to assess and develop leaders against a company's own competencies, core values, or leadership success criteria. You can blend custom content with standard items, and tailor rating scales and workflow. Fast Mirror was developed by people/talent experts with deep knowledge in assessment and validation, and the level of support and expert guidance is phenomenal.

Cons

A certain skill set is required for writing and validating items against a competency. Users should have some background in item-writing and content validation before attempting too much customization. Thankfully, the software provides good guidance in their 'wizard' which is extremely helpful.

JM
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Joreal M.

Computer Software, 1,001-5,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

360's made easy.

Reviewed 4 years ago

Reliable, knowledgeable, responsive vendor that helps you maximize your 360 survey experience.

Pros

FastMirror is an easy and intuitive 360 survey platform. It's customizable to meet the needs of any audience, and allows you provide targeted development recommendations at no additional cost. Survey administration and reporting was also fairly simple. I was able to communicate invitations and reminders to over 400 people via the platform, which increased the participation rate because I did not have to individually e-mail or follow up with each person.

Cons

They've already enhanced the platform to address what I didn't like.

JH
AvatarImg

James H.

Accounting, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

Finally a system that is user freindly!

Reviewed 4 years ago

Overall, what stands out the most is the customer service. [SENSITIVE CONTENT HIDDEN] and his team are phenomenal in this area and it sets them apart.

Pros

I love how easy and customizable the system is. It seems like Fast mirror collected all of my complaints about 360 systems over the years and fixed each one.

Cons

I have no complaints about the software at all

DM
AvatarImg

David M.

Financial Services, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

Fast Mirror outperforms Big Box 360 providers

Reviewed 4 years ago

We first starting using Fast Mirror about five years ago as part of our 12-month emerging leader program. We had about 30 participants going through the program. One of the challenges is that we needed a fast, simple tool that our Org Development Team could manage, and a 360 assessment that did not overtax or overburden raters (since many had to complete multiple assessments). Fast Mirror fit the bill. In addition, Fast Mirror allowed us to customize the items and competencies to fit our development program. This helped align the feedback each participant received directly back to the program.

Pros

As an Administrator, Fast Mirror is simple to use. The UI is intuitive and after a quick chat with the founder (not an Account Executive) to go over the basics, you are ready to push out your multi-rater assessments. Fast Mirror is fully customizable. I’m not stuck with how one vendor thinks my 360 should be. Instead, I can change the items and rating scales to match the internal client that I am working with. The dashboard feature is a lifesaver. I can easily manage between multiple campaigns at a time.

Cons

Honestly, I have no complaints with the software It meets all of my current needs and I know that if they change, Fast Mirror will work with me to include any new features that I may need.

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Eileen A.

Health, Wellness and Fitness, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

It's like having another team member that specializes in 360

Reviewed 4 years ago

I've used so many 360 systems ranging from SurveyMonkey to big box vendors. Fast Mirror solves all the problems I've had with each of them. It's incredibly flexible and I'm not overpaying as I have in the past with other systems.

Pros

Surveys are easy to build. The dashboard tells me everything I need to know about the status of my projects. I can find out in a matter of seconds things that used to take me hours to compile. Auto reminders to complete different tasks in the process. I love that I can create my own custom report layout and you can even customize the group reports. I no longer need to send out that awful rater spreadsheet, Fast Mirror automates the entire rater selection process. It's like I have another team member that helps me with 360 administration.

Cons

Nothing I can think of. If there is a feature I'd like to see, I can request it and it will usually be added.

ST
AvatarImg

Steve T.

Aviation & Aerospace, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

Fast Mirror Fantastic

Reviewed 4 years ago

Implementing Fast Mirror was a no-brainer for our team. We needed a 360 tool that we could customize to fit our model that was cost-effective, easy to administer to a large number of employees, and would significantly reduce our administration time.

Pros

We were able to generate custom 360 reports in a matter of seconds rather than days. Ability to customize how you present the data allows for individual debrief with the participant as well as group analyses for the leadership team. Customer service is the way it should be: timely and helpful. The platform comes loaded with tons of content including survey questions, interactive development activities, report layouts, communication templates, etc. I also appreciate the consulting expertise the FM team brings, I can always count on them to provide clear and sound guidance.

Cons

None that I can think of. We continue to have a great experience.

JM
AvatarImg

Jennifer M.

Management Consulting, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

Cannot beat this product for value to money

Reviewed 4 years ago

I feel confident recommending Fast Mirror to clients.

Pros

Fast Mirror provides and quick and easy way to launch 360 assessments to a single person or an entire organization. They have all of the important features the other companies have, at a fraction of the cost. You can use a template 360 or create your own. They have comparative data, and a very robust development library. The time it took from engagement to launch was a couple days and I was able to handle all of the administration myself, if I wanted to. In addition, the customer service exceeds any of the big companies out there, as I had responses and support within a couple hours.

Cons

If I could change something, I would make the administrator interface a bit cleaner and simpler. I would also add the ability to do pulse surveys (although I realize that is not necessarily the business they are in).

DS
AvatarImg

Deborah S.

Management Consulting, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fast Mirror logo

Fast Mirror

Look No Further...

Reviewed a year ago

Communication is key with [sensitive content hidden]/Fast Mirror! Responses were immediate and customer service was fabulous!

Pros

[sensitive content hidden] is by far THE best and most engaging business [sensitive content hidden] I've worked with in the executive coaching/feedback survey space. Attentive, smart, caring, curious and kind, [sensitive content hidden] is invested in his clients from beginning to end. He made what could've been a complex and time-consuming process organized and seamless.

Cons

Only one...that I wasn't introduced to [sensitive content hidden] and Fast Mirror years ago!