Synap Reviews - Pros & Cons, Ratings & more

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Easy LMS

The Synap learning platform enables organisations around the world to deliver remote online exams and courses – from pre-employment testing, to exams for academic achievement, to certification programmes. Synap is secure, intuitive, user friendly and provides organisations with a scalable solution.

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Android

Web-based

iPad

iPhone

Data & Automation

The platform is rapidly improving with more features and improved User/Admin Interfaces. Easily the best Learning Platform I have worked with or interacted with as a Student.

Trainer

I love how responsive the development team is when I need them and how the system is always improving. I really like how as an admin I can switch over to study mode to see what a learner would see.

Client Success Consultant

Always extremely helpful and happy to go that extra mile. They really have managed to take their technology to the next level with their amazing service.

Client Engagement Manager

I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it.

Driver Services Executive

My experience with Synap has been great, a very friendly, hands-on team.

The best thing about the system is how straightforward it is to learn how to use it.

Training Support Administrator

Previously, we held exams over Zoom, with the exam paper on a Word document. This posed various issues with cheating etc.

e-learning developer

Ease of moving from a static unusable system to Synap LMS platform allows us more freedom to incorporate the features we required for our company.

Training Manager

Lack of Hot spot or drag and question and answers.

Postdoctoral Ed Coordinator

The customer support, customization of reports super fast results, responsiveness.

Driver Services Manager

A lot of our users wouldn't be that comfortable with online resources like this but the simplicity of the platform allows our students to learn and gain knowledge quickly & easily.

The platform structure (Library items placed into Collections) make multiple course variations very easy - saving significant amounts of time. Extensive Integrations with Zapier and Segment.

There is only one small issue that we have faced. We have clients in the NHS and one of the small problems we have is the deliverability of invitations to learners with NHS email addresses.

Program Director/Lecturer 

We used the program for online examinations. It was incredibly easy to use.

Synap: the constant certainty in an uncertain strange world.

Driver Operations Executive

The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team.

LearnDash

Thinkific

Brainshark

Experience has been smooth, with continuous support and guidance to ensure each exam lands and is executed with minimal errors

UK Flour Millers

Great company with friendly, knowledgeable staff.

Great work!

They have been excellent offering support and taking onboard suggestions and very responsive. 

Synap Review

Ease of use and customizability are key

So many benefits to using SYNAP. Previously we were only able to offer our exams, in person at a select testing location, once a year, now we are able to offer our exams monthly! 

amazing company for online exams

Reliable LMS

Amazing. The support we have received is really top-notch, we really felt like we were getting the "White Glove" treatment, even as a smaller company!  

Distributing Exams and Study Materials is a Snap in Synap! 

Examination

User friendly exam platform with excellent support from Synap team

Easy-to-use platform

We needed to provide examinations during the pandemic and Synap supported us to transfer from paper to electronic assessments quickly and easily. The provision has been mostly well received. 

Excellent customer support

Because of [sensitive content hidden] and her team it was nearly flawless 

Synap REview 2023

Product Satisfaction Review

Feature Rich Platform that is Consistently Improving

Synap is a brilliant company, the Synap team truly want to make sure their e-learning platform is excelling and are very helpful when we have a suggestion or any idea. 

Synap is an excellent product for e-learning!

Overall i couldnt be happier with my experience with Synap. The things they don't do that i would like I know they are looking at because they care what their customers say. I always feel listened to and even if a request is a "no", they explain why but then work with me to find an alternitive and often better outcome.

We made the right decision!

Previously, we held exams over Zoom, with the exam paper on a Word document. This posed various issues with cheating etc .Synap provides the delegate and exam management and security we need.

A great tool for exam management

As an education company Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synaps unique spaced learning feature and overall easy to use platform allowing anyone to easily navigate through the site. 



Has Everything You Could Ask For

My overall experience with Synap has been very positive. When the first national lockdown was announced, our business was unable to continue running face to face training so have relied very heavily on this system for the past 6 months to deliver a high-quality product. In a very short amount of time, we put together a number of bespoke courses for new and existing clients. Synap made this much much easier for us to deliver.

Very impressed with the product

From my first meeting with this team, I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions.  Examinations are never an easy time to work with students for the first time, but as a Third world country we had some extra curveballs that had nothing to do with the global coronavirus pandemic.  During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day)  The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness. (If I am honest, the way they dealt with my students sometimes put me to shame.. I am not nearly as level headed as these individuals) They even kept me calm.  If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider.  This company made the 2020 academic year, that brought unparalleled challenges in tertiary education,  a success.  I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it.

Outstanding support and attention to detail. We really appreciated reps going above and beyond to help us prepare for the pilot. 

Impressive learning platform and outstanding approach to spaced learning 

Excellent.  First, Synap is helping my students to reinforce their knowledge of complex medical information.  Traditionally, the most motivated university students have always formulated their own self-study test questions to improve their knowledge.  However, although the bulk of students would be willing to use such question items, most of them would not have the time to formulate their own question items.  By structuring a formal system for all students to use with Synap, it means that all students benefit, and that the question items are curated and vouchsafed by the module management team.  This means that there is consistency and accuracy, as well as increased engagement.
The Synap team have been extraordinarily helpful with every step of the process.  They helped with item uploading, engagement data gathering, and even structuring a separate private environment reserved for my students (essential for issues with intellectual property and privacy).  I know more about how my students, on average, use the excellent system.  This is helping us to move forward with both educational best practise and educational research publications.

Extraordinarily helpful team

Synap have been a great company to work with right from the beginning.  No question/ query/ problem is too much of a big deal and they are always willing to help. We feel confident we can go to the Synap team to present an idea or request a system feature and they are keen to explore the options with us. As we are a relatively new company who are at the beginning of a journey with interactive learning we feel confident Synap have, and will continue to, support us well along the way. 

Great experience

Top notch, students love it and the support from the Synap has been invaluable

Synap - mytaxi

From the experience I've had so far with Synap, the team seem to have an in depth understanding of the difficulties and logistics of training and helping employees study for exams, with some pretty neat cognitive research behind it too. They set up an LMS for my edtech company in minutes and continue to work with and support us getting everything on there. I'm sure it'll continue being a key part of our business strategy going forward.

Set up an LMS for my EdTech company.

Technical Trainer

Quick and esy examine distribution!

Speaker 1:                                             I'm Elise, technical trainer at a 200-person company and I rate Synap five stars.
                                                       Before Synap, we were using Brainshark and it worked fine for our internal training, but I do technical training and in order to have a technical certification program, we really need timed tests to show fluency in our program. And our previous program wasn't able to do that, but Synap was able to do that plus more.
                                                       We chose Synap because it had all of the features that we wanted. One extra bonus was that Synap comes with 24/7 support, where I can just really quick chat someone and say, "Hey, this looks weird, or how do I do that?" And I almost immediately get an answer maximum within 24 hours. So I've absolutely loved the support that we get with it, plus being able to distribute materials to my trainees as well as distribute exams to them quickly, efficiently, and it's easy for them to use as well. The UI is simple from an admin side as well as from an end user side.
                                                       Getting started with Synap was really, really simple. I think it took us a grand total of 15 minutes to get it up and running once we got it purchased. So we got it purchased, got it set up, and the bulk of the setup was just me moving my materials into Synap, which luckily we could do all through imports. So as long as I had everything in a spreadsheet, which I already did, I could quickly import all of my test questions. I had a whole bunch of videos that I quickly uploaded and we were good to go. So compared to other softwares I've worked with, it was very, very fast to get going.
                                                       The advice that I would have is to make sure that you check out both the collections as well as the courses because it did have two different ways that you can distribute your materials. We ended up going with collections. Courses probably work better for some people, but honestly it has been so easy to get going with Synap that if you're looking for something that is quick and simple from both an admin and an end user side and something that has timed exams and a lot of features with those exams, like being able to pull from buckets of questions, I would definitely look at Synap.

Thankyou for the lovely review Elise! We're so glad you're enjoying using Synap for delivering training materials and exams.

Georgina

Synap Reviews

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