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Synapse vs Soon Comparison

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Overview

Synapse software increases the productivity of your L&D team. Streamline and centralize training intake, project planning,...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

1499

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

5

4

3

2

1

4

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Not enoughreviews yet

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

Not enoughreviews yet

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features52
  • API
  • Alerts/Notifications
  • Approval Process Control
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audio/Video Recording
  • Availability Indicator
  • Blended Call Center
  • Blended Learning
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • Calendar Management
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Publishing
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Deadline Management
  • Drag & Drop
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Goal Setting / Tracking
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Instructor-Led Courses
  • Interactive Content
  • Interactive Learning
  • Labor Forecasting
  • Learner Portal
  • Learning Paths/Tracks
  • Leave Tracking
  • Media Import
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Learning
  • Multi-Location
  • Multiple Format Support
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • PowerPoint Conversion
  • Prioritization
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Quizzes
  • Real Time Data
  • Real-time Scheduling
  • Real-time Updates
  • Reporting/Analytics
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • SCORM Compliance
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Shift Swapping
  • Skills Tracking
  • Social Learning
  • Status Tracking
  • Storyboarding
  • Synchronous Learning
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Tests/Assessments
  • Time Off Requests
  • Timesheet Management
  • Training Administration
  • Training Companies
  • Training Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Virtual Classroom
  • Total features50
  • API
  • Alerts/Notifications
  • Approval Process Control
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audio/Video Recording
  • Availability Indicator
  • Blended Call Center
  • Blended Learning
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • Calendar Management
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Publishing
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Deadline Management
  • Drag & Drop
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Goal Setting / Tracking
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Instructor-Led Courses
  • Interactive Content
  • Interactive Learning
  • Labor Forecasting
  • Learner Portal
  • Learning Paths/Tracks
  • Leave Tracking
  • Media Import
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Learning
  • Multi-Location
  • Multiple Format Support
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • PowerPoint Conversion
  • Prioritization
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Quizzes
  • Real Time Data
  • Real-time Scheduling
  • Real-time Updates
  • Reporting/Analytics
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • SCORM Compliance
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Shift Swapping
  • Skills Tracking
  • Social Learning
  • Status Tracking
  • Storyboarding
  • Synchronous Learning
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Tests/Assessments
  • Time Off Requests
  • Timesheet Management
  • Training Administration
  • Training Companies
  • Training Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Virtual Classroom

Integrations

  • Total integrations9
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Synapse vs. Soon

See how Synapse and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.