TestGorilla Features

Tests are thorough. Sorting candidates, creating assessments, are all easy to do. It's a fun platform to work within.

There's no customer service, particularly with their billing department. There was a billing error with my account, and I couldn't reach anyone to rectify it. Hence, I canceled my TestGorilla account and had to report the additional (billing error) item charged as a fraud charge, as no one would respond to my attempts to reach the company to rectify this directly with them.

Hi Annette, thank you for taking the time to leave detailed feedback on your experience of our product and service. We regret that you didn't experience the quality of service from us that you deserve, and that we expect. We fully recognize that at the time you left the review we were experiencing an unusually high number of support requests leading to longer response times, for a short period. And we understand that it must be frustrating not to understand some of the charges seen in your account. We have been in contact with you more recently to explain some of the charges and process a partial refund for those. Please do not hesitate to contact us again in case anything is not yet resolved and we wish you good luck with your future hires. Tom

I like the ease with which you can either invite candidates to a assessment and also send them reminders for the assessment. Saves time and effort. I also like how you can change the status of a candidate to "Interviewed", "Candidate withdrew application", "Rejected" etc. Also the Anit-Cheating monitoring is super useful.

I would only say it is a bit expensive. There is nothing else I can think of in terms of improvement to the product. Maybe an option to also save candidate contact numbers and Linkedin URLs so that the dashboard can be used to directly to make calls etc.

Hi Aarzoo! Thanks a lot for your feedback. And thank you for your suggestions. I'll be sure to pass those along to our product team, who are always looking for ways to improve our customer offering :) Thanks for being part of the TG community

I liked the simplicity and the ease-of-use.

The administrator could not add a second email address for the recruiter because the recruiter had previously opened a demo account with TestGorilla. TestGorilla was not able to fix the problem and after a day, did not reply to any service requests by the administrator and the recruiter anymore. So a number of job openings ended up with the recruiter not beeing able to perform his duties and job applicants turned away. Besides, Myers Briggs personality test ("16 types") returned 3 times ESTJ out of 3 candidates. Questionable.

Hi Volker, thank you for taking the time to leave us your feedback on your experience. We fully accept that you waited an unusually long period of time for your issue to be resolved. This was a period of increased ticket volumes, for various reasons, and it took us longer than normal to answer. This issue was solved on March 10 for you, 6 days after the ticket was submitted. We wish you the best with your hiring for the future, and hope that TG will be part of the process.

This platform is a game changer. My favourite features are: The variety of tests, the ability to create specific links for different applicant sources, the automated rejections process and the downloadable excel reports which allow for filtering and sorting data and tracking responses from different advertisements. I love how much time it saves and how easy it is to use.

We have had some minor glitches with the technology periodically but these have been quickly addressed by the support team.

Hi Sue! Thank you so much for your detailed feedback. We are very glad that we have been able to help you save time in the hiring process. Also happy to hear that candidate experience has been positively impacted as a result of using TestGorilla as well!

The ability to customize tests with self selection from the array provided helps the test be more specific to what we need verification of before hiring for a high demand position.

The test options are plentiful but some are confusing, the inability to do more than see 2-3 questions preview makes it hard to know if the test truly matches what you need without taking the test yourself (which should be Free to allow admin to do so and verify the test matches company needs). The timed feature on self made test questions should be more flexible, 2 minutes is unfortunately not enough...

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I really like how customizable it is and the selection of tests it offers. The offering for these types of services for smaller companies, which can't afford to spend thousands of dollars on recruitment is rather limited. TestGorilla gives you the option to objectively compare candidates with one another against criteria that matters most to you.

There were some bugs at some point (months ago), but they responded immediately, corrected the issue, and notified and apologized to the candidates. They also gave back the credits for the analyses in question.

Thanks for the great review! We love to hear that you're getting value out of our growing Test Library. Also happy that support was able to help you with your issue.

It was cheaper than other options. I thought that they would have good tests.

It was hard to use, the tests were ok.

Hi Ed, Thanks a lot for taking the time to leave us your feedback. We are disappointed to hear that you didn't think that TestGorilla was a good alternative to Criteria Corp. We have 3 paid plans, and we believe each of them offer great, competitive value, when compared to other similar platforms. We also have over 200 unique, expertly created tests in our Test Library. That said, I would love to hear directly from you, on what you believe we can improve. Please feel free to reach out to me at the email provided.

The ease and interface of the software.

Aside from the horrible customer service we received, there were random times we were unable to access the test results. A few times I went to check our results and the screen was completely blank and showing we had no candidates that were tested when the day before was visible. You also cannot see the questions that are asked or the responses; therefore, you don't exactly know what the gaps are for your candidates. If we decide to hire them, it would be nice to see how we can better support them in their professional development and know which training to provide to ensure they are successful. I understand their reasoning behind it, and I should have dived in deeper to the demos, if I had looked into the software further, we never would have moved forward with them.

Hi Amanda, thank you for taking the time to leave us your feedback, even though you feel that TestGorilla is not right for your company. It is true that we experienced an issue with bugs back in February which had a knock-on effect on our CS response times. This is not the service that we aim to provide for our customers, and we take full responsibility for that. Our entire team worked hard to ensure the issue was solved, and we have also expanded our capacity in CS since this time, to mitigate against delayed response times. Please know that you are welcome to get in touch at any stage to discuss your plan with our Customer Success team, and we would be happy to hear from you. Wishing you all the best with your hiring process!

They changed their billing options to remove features that are critical at the price you are paying and then when the system renews and now you don't want to use the system because it doesn't do what you want it to do they magically can't reverse the charges. They are criminal. Their customer service team is brutal too. They only communicate via email and ad zero value. Don't be fooled.

They let you start with features you get used to using at a rate that is manageable. Then they change their plans so the features you want to use you have to pay 10 times more for the following year.

Hi Jake, sorry to hear that you have had a negative experience with our team and with our platform. We communicated to all customers in June 2022 about the changes to the PAYG plan that would take effect on renewal. This gave our customers ample time to familiarise themselves with any changes that would impact on their assessments - your plan was renewed in January. Worth bearing in mind that we also added features to the PAYG plan - additional custom questions, intro video etc. If you have further feedback or would like to reactivate your paid account at any stage, please don't hesitate to contact us

It is a fantastic and entirely customized tool for assessing candidates. It is a great platform for testing candidates' expertise before hiring them, and we can create tests based on our specifications in a short period of time using numerous modules.

Many of my candidates complain that they did not receive their exam invitation invite, so there should be a resend/ reminder that will be appreciated. there are also no multiple-choice questions.

Hi Neeraj! thanks for taking the time to leave us your review. Glad to hear that you are enjoying using the tool, and are effectively assessing your candidates technical skills using our test library. Our tests are made up of multiple choice questions, and you can also add your own questions to make up an assessment. Welcome to the TG community!

Its extremely easy to create your own assessments. Good if you have timed questions you need to ask at the beginning of a candidate review before meeting with them note: we did not leverage their pre-made assessments as we were not sold on the questions

Wish there were notifications for when users complete the assessments. It would be nice if integrations didn't 12x the price....

Hi Elyssa, thanks for taking the time to leave us a detailed review - it's always helpful to hear what our customers think of our platform. Glad to hear that you found the interface easy to use, and just to let you know - email notifications will be rolled out before the end of this month. We have a really useful section in our help centre where you can see what is being rolled out - https://help.testgorilla.com/tests-in-development Welcome to the TestGorilla community!

Good set of questions. Though not used would like to develop set of questions for new subject areas.

1. My biggest problem is to pay $150 every two months due to invalidating a assessment. As informed by your support: "The time limit on assessments is to protect the reliability and integrity of the tests, as having them available for extended periods of time increases the risk of candidates finding ways to practice the tests, or sharing the answers with each other, or posting the questions on the...

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Hi Sky! Thanks for your feedback. Just to let you know, when you clone an assessment the question sets in each test refresh and a totally new set of questions, from the dedicated question bank for that test, appears in the test! That way we can help you to minimize the chance of a candidate finding the questions online and cheating their way to a job at your company :) We know that the cost of a mis-hire like this can be $20,000++, so in reality we believe that a charge of $150 per additional assessment to minimize the chances of this occurring, is worth it...please reach out to us at help@testgorilla.com to clarify any other queries you might have

TestGorilla has a vide variety of tests and based on scientifical approach combined with strong practical expertise of TG team. TG reduces your time for screening and preliminary interviewing of employees. Once the test passed you can go to screening of portfolio [technical staff] or references list [management] not using time for more interviews of more you actually need to judge the choice to hire.

Some tests, especially for soft skills have a lot of questions - it splits focus and some can be not clear answered. Technical - needed Prospective June level for rising stars to be choosen cause some programming level tests are hard to pass, it makes reliability but does not help to employer to save costs. There is lack of integration with platforms for remote hire of contractors: UpWork, Glassdoor, Toptal. I wish TestGorilla will cooperate with large institution it make it more popular.

Hi Andrey! Thank you for taking the time to leave us your review. We are happy to hear you have had a positive experience with our team and with the variety of tests in our library. We are constantly striving for improvement and excellence, and we will happily take your feedback onboard for that. Welcome to the TG community!

Good tests, ease of use, great customer service

The price is not clearly stated, it is confusing on why you are charging for assessments, i think you need a clearer pricing module. you also need to add more business related tests, i was looking for anything in logistics but there is nothing. The test scoring doesn't allow me to see the actual answers provided and what are the correct answers. I use manatal for recruitment and it would be great if both solutions can be integrated

Hi Muhammad! Thanks a lot for leaving us your feedback, we appreciate it :) Thanks for your suggestion on the pricing module, that's something I will pass on to the relevant team. Regarding the answers to the test questions; that is something we keep private in order to protect the integrity of our tests. Each test we release goes through a rigorous approval process over a period of months, before they are published. As a result, we believe that it's very important that we protect our tests and their content from being leaked online. We do provide a depth of insight into results and how to analyse the candidates performance, including benchmarking against all other candidates who have taken assessments via our platform.

Easy to use, You can select the appropriate assessment per role.

Limited exams, maybe they can improve the exams list of options

Hi Reggielee! Thank you for your review and for being part of the TestGorilla team for such a long time. Thank you for the feedback on the number of tests available. We are constantly working on increasing the number of tests available in our Test Library and highly recommend subscribing to our monthly product newsletter for updates on our latest tests.

We appreciated how easy you get define test batteries and how many modules are already available for different roles. Therefore we employed testgorilla to select pre-filter candidates as diverse as marketing, software engineering and product management.

I would love to see more in depth analysis on candidates individual results and what that means for the interview process. Some of the analysis seems quite generic.

Thanks, Michael! Glad to know TestGorilla has helped you pre-filter candidates. We're working on making our candidate analysis more robust. Would you mind talking a bit more about your experience? My email is roy@testgorilla.com if you're open to it.

Not much. They charge for something that is mostly for free

The entire software really. The tests are not predictive for performance. The customer service is non-existent, they don't even allow you to cancel your subscription or delete your profile. All you can do is change to a free plan. Naturally, if you are that bad you do not want to see customers go that fast

Hi Manuel, sorry to hear that you haven't had a good experience with our platform and with our customer support. I'd love to get to the bottom of what happened so that we can do our best to ensure this kind of experience doesn't happen again. And maybe I can help you to gain a better understanding of the product and what it is designed for. My direct email is siobhan@testgorilla.com and I would be happy to hear from you

It's easy to use, and I like the variety of test that offer. As well is pretty easy to send out the information.

I will work more in the way that the information is structured once you have results from the candidates. Like for example, when I use it for launching the DISC test, i would have preferred to filter and sort teh candidates per similar results. Would it be fantastic to have integrations with teamtailor.

The tests are easy to set up but the quality of them is questionable and the goal seems to be to lock you into a long term contract.

Technical tests are lacking and not on a level with the competition. The customer service policy seems to be to tell you what you want to hear until you're off the phone then send you an email to the contrary. I wouldn't recommend this product at all and would strongly suggest using only the free trial if essential. They require payment upfront and are not willing to have a constructive discussion about returning any of that money in the event the product doesn't live up to expectation.

Hi Ian, I'm sorry to hear that you don't feel that our platform is up to standard regarding technical tests. The reason we allow internal testing of all tests on the free plan is to encourage customers to try out the tests, prior to purchase of a paid plan. This means you and your team can assess the content and the features available without having to buy anything upfront. Nevertheless, we wish you the best with your hiring and hope that you can find the best candidates for your available positions!

Review the entire history of the coding test a candidate did. It allowed to understand how the person developed a solution.

The pricing model and not being able to change an assessment after a test. If you want to have 3 different tests for a junior, medior and senior developer, you need to buy 3 assessments costing roughly 150$ each. If you did not invite any other candidate to that assessment for over 1 month, the assessment is thrown away and you need to repurchase a new assessment.

Hi Pieter, thank you for taking the time to leave us your feedback, even though you had a bad experience. Our product is designed to be used at the beginning of the hiring process, allowing you to screen large numbers of applicants at a reasonable cost per candidate, rather than in the manner you describe. It seems that our sales team were having some issues with capacity at the time of your issue. It is not an excuse, but unfortunately something we have had to deal with in the past. We now have the resources in place to ensure this is not the case in the future. Please know that you are welcome to get in touch at any stage to discuss your plan with our Customer Success team, and we would be happy to hear from you. Wishing you all the best with your hiring process!

Quick way to send several tests at one and make your own assessment. Possibility to send the reminder. Good customer support.

Because of some banking security certificate problems TestGorilla had, there was not possible to pay with card ad the pre-payment invoice was a cost of "gold". Narrow choice of language tests.

Hi Reili! Thanks for taking the time to leave us a review. Glad to hear you had a good experience with customer support. Languages and localisation is a big project for us and it is coming down the tracks very soon. We have a road map on our site, where you can see exactly what's in development and being released in the near future - https://help.testgorilla.com/tests-in-development Thanks for being part of the TG community!

I love this tool! We used it to find a Customer service agent for our company Sukhi: we had over 1200 applications! Can you imagine how much work it would have been if we had to go through their CVs and emails one-by-one? The average test score is my favorite tool: a great way to distinguish between the candidates. Plus the option to ask the candidates to add a video: it gives a very good first impression combined with their test results.

The software is very clear and logical, no negative feedback.

1200 applications?! We're so glad you didn't have to pore over them one by one :)

it looked promising and professional at first but ended up being a mediocre product and a fishy service provider

Poor customer support Scammy billing methods

Customer support and user-friendly dashboard

Pricing and candidates limit to attend are restricted to 100 candidates beyond that we have to pay an additional amount.