TestGorilla Reviews - Page 2

They changed their billing options to remove features that are critical at the price you are paying and then when the system renews and now you don't want to use the system because it doesn't do what you want it to do they magically can't reverse the charges. They are criminal. Their customer service team is brutal too. They only communicate via email and ad zero value. Don't be fooled.

They let you start with features you get used to using at a rate that is manageable. Then they change their plans so the features you want to use you have to pay 10 times more for the following year.

Hi Jake, sorry to hear that you have had a negative experience with our team and with our platform. We communicated to all customers in June 2022 about the changes to the PAYG plan that would take effect on renewal. This gave our customers ample time to familiarise themselves with any changes that would impact on their assessments - your plan was renewed in January. Worth bearing in mind that we also added features to the PAYG plan - additional custom questions, intro video etc. If you have further feedback or would like to reactivate your paid account at any stage, please don't hesitate to contact us

The test categories are more than enough, so there is no category where we have a test.

It was costly & wasn't cost-efficient at all.

Hi Shubham, thanks for taking the time to leave us your feedback. I would appreciate if you could share a little more about your thoughts on our pricing. Please feel free to reach out to me directly at siobhan@testgorilla.com. Thank you!

It is a fantastic and entirely customized tool for assessing candidates. It is a great platform for testing candidates' expertise before hiring them, and we can create tests based on our specifications in a short period of time using numerous modules.

Many of my candidates complain that they did not receive their exam invitation invite, so there should be a resend/ reminder that will be appreciated. there are also no multiple-choice questions.

Hi Neeraj! thanks for taking the time to leave us your review. Glad to hear that you are enjoying using the tool, and are effectively assessing your candidates technical skills using our test library. Our tests are made up of multiple choice questions, and you can also add your own questions to make up an assessment. Welcome to the TG community!

Easy to use & fairly intuitive, modern software

It’s not very pleasing to look at as a candidate- that could be redesigned. Would be great if it were more gamified, have more pictures and not be so word heavy across most of the different assessments. The test where candidates pick their top 10 personal attributes/ behaviours/ competencies/ strengths & it’s meandered against what the client has pre selected that they’re looking for could be more sophisticated… we’ve had client feedback that they want us to measure competencies like this test, but that this is too basic/ more prone to people guessing what they think the client will want from them & putting that in rather than the truth… that’s possible in any test, yes, but other tests are better at having measures against that.

Hi Vanessa! Thanks a lot for taking the time to leave us this detailed feedback. Great suggestion re the gamification of the candidate experience, and I have passed this one to the Product team. Re the Culture add/Motivation test - this is also interesting feedback and I will pass it to the Test Development team. Thank you for continuing to work with TestGorilla, and we look forward to working with you to screen the best candidates for your job roles :)

Its extremely easy to create your own assessments. Good if you have timed questions you need to ask at the beginning of a candidate review before meeting with them note: we did not leverage their pre-made assessments as we were not sold on the questions

Wish there were notifications for when users complete the assessments. It would be nice if integrations didn't 12x the price....

Hi Elyssa, thanks for taking the time to leave us a detailed review - it's always helpful to hear what our customers think of our platform. Glad to hear that you found the interface easy to use, and just to let you know - email notifications will be rolled out before the end of this month. We have a really useful section in our help centre where you can see what is being rolled out - https://help.testgorilla.com/tests-in-development Welcome to the TestGorilla community!

Good set of questions. Though not used would like to develop set of questions for new subject areas.

1. My biggest problem is to pay $150 every two months due to invalidating a assessment. As informed by your support: "The time limit on assessments is to protect the reliability and integrity of the tests, as having them available for extended periods of time increases the risk of candidates finding ways to practice the tests, or sharing the answers with each other, or posting the questions on the...

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Hi Sky! Thanks for your feedback. Just to let you know, when you clone an assessment the question sets in each test refresh and a totally new set of questions, from the dedicated question bank for that test, appears in the test! That way we can help you to minimize the chance of a candidate finding the questions online and cheating their way to a job at your company :) We know that the cost of a mis-hire like this can be $20,000++, so in reality we believe that a charge of $150 per additional assessment to minimize the chances of this occurring, is worth it...please reach out to us at help@testgorilla.com to clarify any other queries you might have

Tests are thorough. Sorting candidates, creating assessments, are all easy to do. It's a fun platform to work within.

There's no customer service, particularly with their billing department. There was a billing error with my account, and I couldn't reach anyone to rectify it. Hence, I canceled my TestGorilla account and had to report the additional (billing error) item charged as a fraud charge, as no one would respond to my attempts to reach the company to rectify this directly with them.

Hi Annette, thank you for taking the time to leave detailed feedback on your experience of our product and service. We regret that you didn't experience the quality of service from us that you deserve, and that we expect. We fully recognize that at the time you left the review we were experiencing an unusually high number of support requests leading to longer response times, for a short period. And we understand that it must be frustrating not to understand some of the charges seen in your account. We have been in contact with you more recently to explain some of the charges and process a partial refund for those. Please do not hesitate to contact us again in case anything is not yet resolved and we wish you good luck with your future hires. Tom

I loved that I could add cognitive and non-cognitive testing, and receive a summary of the test results rather than individual question results. This helps eliminate interviewer bias greatly.

I did not like the inability to modify my testing suite after the first interviewer. While I can see how this is interpreted as a feature, I would appreciate the ability to correct mistakes made in the original job posting or test suite composition.

Hi James, thanks a lot for taking the time to leave us your detailed review. glad to hear that you are having a positive experience so far with the platform, and are successfully minimizing bias in your screening process. Research has found that multi-measure tests, such as our assessments, are the best predictor of job success, so being able to combine cognitive ability and other non-cognitive tests should help you find the best candidates! Welcome to the TG community :)

Instead of digging through 50+ resumes, you sort on candidates' test scores. Using testgorilla's assesment as an entry point for your selection procedure gives an amazing filter to only let smart, capable, candidates into your further procedure. I've both selected and not selected candidates that we otherwise would have missed, or would have been an unproductive use of our and their time. In the interviews we had with the top 5 test-takers we could focus solely on personality and culture fit, having the confidence already that a candidate can perform on a certain level. Moving forward, we will never post a job offer again without using a pre-selection assessment to filter candicates.

When used in comination with a job board, we've found candidates that did the test but did not apply, did apply but forgot the test, or did both as meant to happen. This lead to checking and comparing of both lists of people. This can be prevented by using Testgorilla as the main recruitment tool

Thanks for the review, Lennart! We love to hear stories about how our customers are using TestGorilla to avoid mishires and find the perfect fits for their roles. We're especially happy to hear that you've had so much success using assessments at the top of the hiring funnel!

We choose TestGorilla for it's expansive test library and user experience.

It's fairly new so still developing, looking forward to feature updates in the future.

I honestly have no pros I can say about the product.

The pricing model is not easy to understand. The free trial is barely a trial. You cannot see the questions to know if it is a good test. Support is dismal and takes days to get back to you. We barely used the product and had our first candidate have difficulty taking the test. The beware part, they state nothing in their terms as far as a refund which they would not grant the refund even though we explained the difficulty of all of the above. You pay yearly, so if you do not like it, you are crap out of luck.

Hi Judd, I understand that our team has resolved the issue you experienced to your satisfaction. However, just to alert you to some details on our platform that you may have missed- you are indeed able to see the questions presented in each test, by simply inviting yourself to take the assessment as an internal user. Our free plan is designed so that our customers can try all of the premium features on the platform for free, before signing up to a paid plan. We encourage our users to explore the platform using the free version first, and to share assessments with other team members, so that you have full understanding of the features and benefits of the paid content before you decide to subscribe. We wish you the best with your hiring process!

Being able to direct our candidates to a branded assessment centre, which then takes a lot of the leg work out of CV screening, giving us the ability to quickly select the best candidates for the role. Having the options to create different assessments for different roles is great.

Unfortunately it does not link in to out recruitment software.

Hi Jocelyn, thanks a lot for taking the time to leave us your feedback on the platform. Great to hear that we helped you with optimising your hiring process, and that you appreciate the flexibility of the platform. Regarding your recruitment software, we are currently integrated with 10 different platforms, and there are more on the roadmpa for Q4. Can you share the name of your specific software? I can take a look and see if it is on the current roadmap :)

TestGorilla has a vide variety of tests and based on scientifical approach combined with strong practical expertise of TG team. TG reduces your time for screening and preliminary interviewing of employees. Once the test passed you can go to screening of portfolio [technical staff] or references list [management] not using time for more interviews of more you actually need to judge the choice to hire.

Some tests, especially for soft skills have a lot of questions - it splits focus and some can be not clear answered. Technical - needed Prospective June level for rising stars to be choosen cause some programming level tests are hard to pass, it makes reliability but does not help to employer to save costs. There is lack of integration with platforms for remote hire of contractors: UpWork, Glassdoor, Toptal. I wish TestGorilla will cooperate with large institution it make it more popular.

Easy to use and manage the candidate pipelines. Once the test is setup, it's very easy to send it to the candidates, track, and evaluate.

It's difficult to setup the test that's applicable to a developers' day-to-day. I receive complaints from some candidates that the interface is difficult to use, some OS compatibility issues and code editor doesn't always work as expected.

Very easy to use and understand Excellent assessment results presentation and information relevant to the recruiting process

I have yet to identify anything that I like less, this product has added significant value to my role as HR Manager

Hi Faheem! Glad to hear that Testgorilla is helping you in your role as a HR Manager. Also happy to hear that we are helping you to keep costs down while still maintaining a successful hiring process :)

- Easy to use from an administrative point - Easy to read results - Lots of variety in the assessments already made & the option to customize - Organized nicely: can view all results in the timing they come in or by best score

- Sometimes candidates aren't granted access so we have to go in on our side to figure out why/ get it resent - candidates cannot set up their account and then return to it to take the test. From our experience, if a candidate signs up and doesn't immediately take the assessment, they will not be let in when they return to do so. Unclear if it is a system or user error in this example.

Hi Hailey! Great to hear that you have had a positive experience with TestGorilla so far :) Your candidates don't in fact need to create an account to take an assessment, so I would say there is some user error there. If it happens again, you can redirect your candidate to help@testgorilla.com. Welcome to the TG community!

Ease of use. Ability to put an assessment together in minutes. The system sends out an email to applicants and they are then guided through the steps. The interface is very clean and clear and there are built-in safeguards to prevent others from completing the assessment for the candidates.I like that all of the major personality tests are available on the free version. As well as a number of skill-based assessments as well.

I've been using the free version, which is great. Of course, there are some limitations, but that is understood while using the free version. Despite those limitations, it's beneficial.The personality assessments are great, though I'm starting to be a bit unsure of their validity, as the majority of respondents tend to get the same result. I'm unclear if that's due to the similar nature of the roles I'm using them for, or if it's something else.

It is a software that helps us make different assessments for different roles, both tech hiring and non tech hiring. The assessments are based on different skills and aptitudes required at that level. Overall our hiring has improved a lot since we have started using this.

I wanted it to be integrated with a ATS , so that we can then automate most of the steps. Its integration with India specific job boards/ ATS is limited at the moment.

Hi Vishal. Thank you for your review. We highly recommend taking a look at our API for additional integration options. We're glad that you've found TestGorilla a valuable part of your hiring process. Welcome to the TG community!

I appreciate the fact that we were able to modify the Test Gorilla to suit the needs of our company – personalized package that fit with our niche. With over 1,000 candidates it saved me hours and hours of individually going through and evaluating each applicant, and when our process was based on the test results, it really made the process bias-free.

I have requested for the option to communicate to the applicants via system; to send a group mail for people who were not chosen to continue. I'm sure my feedback has been heard and I will see this feature in the future.

Thanks, Milla! Glad to hear that TestGorilla's flexibility has helped you save so much time! We currently have a feature to send rejection emails to candidates. (Here's the associated help article: https://help.testgorilla.com/how-do-i-reject-candidates-through-testgorilla). You can also send the assessment results to candidates through the platform. You can do that with the press of a button and decide to which candidates they want to send it. (You can customize the email too.) We also have a feature to select candidates and perform bulk actions like that on our roadmap. Thanks again for the kind words!

Easy to use, You can select the appropriate assessment per role.

Limited exams, maybe they can improve the exams list of options

Hi Reggielee! Thank you for your review and for being part of the TestGorilla team for such a long time. Thank you for the feedback on the number of tests available. We are constantly working on increasing the number of tests available in our Test Library and highly recommend subscribing to our monthly product newsletter for updates on our latest tests.

En raison de la hausse du taux de chômage, nous avons reçu un grand nombre de candidatures qualifiées, rendant difficile la sélection des candidats. Cependant, en utilisant TestGorrilla, j'ai pu facilement trier les candidatures en fonction des qualifications requises, ce qui a accéléré le processus de sélection des candidats pour les entretiens

Le coût du logiciel était plus élevé car il fournissait les fonctionnalités nécessaires pour augmenter notre productivité. Cependant, cela a finalement coûté plus cher que de sous-traiter les tâches à une entreprise de ressources humaines.

Hi Mohamed, Thanks for taking the time to leave us a review. Glad to hear that we were able to help you screening your candidates for the interview stage. Welcome to the TG community :)

It's very easy to use and it's not as troublesome and expensive as other alternatives. You can create an assessment for a role in less than 5 minutes. The scoring is very pertinent and it shows you how a candidate performs over different topics of a same area.

The ability to customize pre-made quizzes, for example in my case most of my applicants are not native English speakers and they take a little bit more time to understand the questions and scenarios, and really strong candidates tend to score very low at the end of the test because the time wasn't enough. I would like to customize the times per area of expertise or even each question, also I'd like to create custom-made tests using certain questions from the pre-made tests.

After running my own company for twelve i know how much my success hinges on hiring the right people, but also... how costly (to the point of destructive) it can be to hire the right people. We relied a lot on CVs, referrals and ‘gut feeling’ in picking someone. But this software really made us see the power of test results to help preselecting which candidates to interview. Excellent! We’ve hired...

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Its a community platform on which members can also upload their own tests, but since it hasnt been around that long, i’m looking forward to seeing more test options come available. Still you’ll find more tests on there right now than you could probably take. We’ve found relevant ones (leadership, intelligence, creativity, sales, seo, social media etc) and we’re in a niche sector (advertising and film making)

Love to hear that you've made some great hires with TestGorilla! We use it internally and have noticed the same things you mentioned. We've been able to identify great candidates who we might otherwise have missed. And our Test Library is always growing, so keep an eye out for new tests. We're at over 100 tests now and growing fast!