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TestGorilla

Pre-employment testing software for HR professionals

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TestGorilla Reviews - Page 2

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237 reviews

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Amanda L.

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible customer service.

Reviewed 2 years ago

For a few days we were unable to access any of our test results; apparently there were software problems. TestGorilla did not send an email to their customers to inform them of such a huge issue that for us majorly affected our recruitment efforts and in return provided an unpleasant experience to our candidates. We only found out about the software issues they were dealing with weeks later when their...

Pros

The ease and interface of the software.

Cons

Aside from the horrible customer service we received, there were random times we were unable to access the test results. A few times I went to check our results and the screen was completely blank and showing we had no candidates that were tested when the day before was visible. You also cannot see the questions that are asked or the responses; therefore, you don't exactly know what the gaps are for your candidates. If we decide to hire them, it would be nice to see how we can better support them in their professional development and know which training to provide to ensure they are successful. I understand their reasoning behind it, and I should have dived in deeper to the demos, if I had looked into the software further, we never would have moved forward with them.

Vendor response

Hi Amanda, thank you for taking the time to leave us your feedback, even though you feel that TestGorilla is not right for your company. It is true that we experienced an issue with bugs back in February which had a knock-on effect on our CS response times. This is not the service that we aim to provide for our customers, and we take full responsibility for that. Our entire team worked hard to ensure the issue was solved, and we have also expanded our capacity in CS since this time, to mitigate against delayed response times. Please know that you are welcome to get in touch at any stage to discuss your plan with our Customer Success team, and we would be happy to hear from you. Wishing you all the best with your hiring process!

CM
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Caroline M.

Accounting, 51-200 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TestGorills Does Exactly what is promised in the advertisements

Reviewed 8 months ago

Overall, TestGorilla is a great tool. As an assessment test creator and owner, I have also been challenged by some of the tests provided by TestGorilla.

Pros

Test Gorilla is a great over the internet tool that has helped us get the best candidates for the various job opportunities we have had in the recent past through online assessments (screening tests).- I like their numerous numbers of assessment tests that you can choose from. I was able to get the most common and expected screening tests that most employers want to use to get the best candidates....

Cons

I feel like TestGorilla is a bit too expensive for small companies.Also, I wish they could add most tests to their database of tests

Vendor response

Hello Caroline! Thank you so much for taking the time to share your feedback with us; it's greatly appreciated. We're thrilled to hear that our wide range of assessment tests and user-friendly interface have been instrumental in your hiring process. It's great to know that our anti-cheating measures have added value to your experience. We understand your concerns about pricing for small companies; that's one of the reasons why we recently updated our pricing structure in order to offer pricing solutions to each FTE band. Rest assured, we are constantly working on providing more value and options to businesses of all sizes. Your feedback is invaluable in helping us improve and grow.