It's saved me a lot of time and helped me be more accountable on follow-up with applications, which is huge. Having everything in one place, being able to search through previous applicants and their application history and now allowing applicants to get lost in the process are huge benefits.
It was the most affordable full feature ATS I demo'd. It does the basic features very well. Quick responses from customer support. It's very nice being able to post to multiple job boards at once. It's nice being able to search applications/resume by keyword or by tags that I've assigned. Helps keep me accountable with reminders to follow-up with applicants, even if it's just to send a rejection email.
When I'm creating a new position and want to use the information from a previous post the history doesn't go back far enough sometimes, instead only showing the most recently closed positions. They say they check in with you regularly to make sure things are going ok but that hasn't been my experience. My original account manager checked in and was always available to answer questions but he has since left the company. I haven't heard from anyone there for quite awhile (don't let them tell you they are having trouble reaching me either, my email address and phone number haven't changed since I signed up for the service). Not a huge deal though, emailing customer support has always resolved my issues. There aren't a ton of outages but I have experienced more, albeit short term, outages than I'd like to. Sometimes the site is just inaccessible for 10-15 minutes. We've whitelisted the site and the rest of our internet services work fine so it's not likely an issue on our end. I usually discover this as I'm about to go into an interview and realize I can't access the applications or notes. I wish there were a better way for my placement agency to submit applications without having to create a user account for them (doubling my cost!). Again, minor complaint, but it would be a nice feature. I also wish they integrated with my personality assessment provider. They say they've never heard of my provider - so what? I've used them for 15+ years!
Likelihood to recommend: 10/10
Great starter ATS system. We did not have anything in place before this system and it has helped streamline our process.
Great starter ATS system. Easy to use. visually appealing Quick set up Collects all info in 1 place.
Pay per user Missing a bunch functions. They could, in theory, be available but because we have a limited budget we only pay for 1 user they are not. Not the best customer service. Does not work on all browswers
Thanks so much for taking the time to submit a review! We've had a hard time reaching you for your regular support check-ins, so we're bummed, but not too surprised to see some misunderstandings here.
First, TAM is a full-featured ATS and every client (single users to multi-national organizations) has access to all of TAM's functions, regardless of the number of users. Can we meet up some time soon to review the features you're having trouble finding?
The fact that you've found our customer service lacking is particularly surprising to us - in fact, it's what many users love most about TAM! We reach out proactively at least yearly and strive to resolve all customer issues promptly and completely. I don't see any open tickets for you or other recent issues; is there a particular incident where we fell short in assisting you?
Finally, we're very proud that TAM works equally well in all major browsers (Chrome, Firefox, Edge, Safari, Internet Explorer), but we find that corporate network settings can sometimes hinder functionality in one browser or another. Have you talked to your IT team about whitelisting our domain?
We're very glad that you find TAM easy to use and that it has helped you streamline your hiring process, but we're committed to showing you that TAM is a full-featured, fully functional ATS with a beyond-stellar support team. Let's set up some follow-up meetings to show you what we mean!
Likelihood to recommend: 6/10
My main objective was to find an ATS that was easy for my hiring managers and executives to use. I have had not one single complaint from any of my users about implementing this tool. To a user, they all love it. Having worked with some of the more complicated and expensive tools on the market, I was very pleased to see how TAM integrated with my hiring processes
The Forms feature that TAM uses is without a doubt the coolest features I have ever seen in an ATS. Managers and Executives normally roll their eyes when HR tells them that they have to learn a new tool in order to hire candidates. TAM solved this by putting the majority of Manager and Executive interaction in simple, interactive forms that are emailed to users. They don’t even have to log into the tool to complete approvals and reviews. Let me repeat that: Users do NOT have to log into the ATS to approve a requisition, approve a hire, or submit interview feedback. They get a simple email with check boxes or drop-down items (you get to pick which). This feature has completely avoided the normal issues with integrating a new system; my managers love it. Developing my approval flows (for both requisitions and candidates) was easy to develop. My support representative had great suggestions and walked me through setting them up. They were also ready and willing to help me create workflows and approval flows for special cases. Nobody at TAM tried to get me to put any round pegs in any square holes. TAM allows me to create event triggers that simplify most activity in the ATS. When I click the ‘thumbs up’ button, an email is automatically generated forwarding the candidate profile to the hiring manager for review. The email automatically includes the position title and the applicant name. And just as importantly, the email comes from me, vice a ‘no-reply’ email address. Any ‘event’ in TAM can be tied to a trigger to send an email. These features can be created and maintained by MY team; I don’t have to contact TAM support to change a workflow step. Service and Support. I can’t say enough about the service that Caroline provided to us both during and after our implementation. TAM gave me a comprehensive checklist of information that they needed prior to all of our meetings. They also gave me access to explore the system on my own and discover some features. I very much appreciated the fact that they were flexible and let the training sessions develop organically. I receive exactly the same level of attention from Caroline now (a month after go-live) that I received before we paid for our bill, if not more attention. The support team has also very patient with me doing the bull-in-a-china-shop thing with the ATS and cleaned up all the messes that I made during training and implementation. Technical support: When one of my users made a suggestion that next workflow steps be revealed when a user hovered over a thumb-up icon, Caroline and tech team thought it was a great suggestion and implemented it within 24 hours. They've been fast and transparent with all of my requests. My 2nd favorite thing about TAM was the price. Compared to some of the other tools I have worked with in the past, TAM is a bargain. It’s definitely not the tool for a staffing agency to use but from a Corporate Recruiting point of view, it’s amazing.
I wish that I could click on the Positions from my dashboard and link to the job instead of having to go to the Positions Table to accomplish that.
Likelihood to recommend: 10/10
All in all, TAM is a good application tracking system. It's a lot better than hiring by email, and using excel files. They do have quite a bit of con, BUT it is one of the most advanced application tracking systems for a user. If you're mostly interested in keeping all of your applicants in one place, and easily posting jobs, TAM is a great option
-I like the Staff, has been amazing, she has helped me understand quite a bit about the software, and shes even offered several great suggestions, to make my workflow easier. I like that each user is assigned one designated go-to person. -I like the filtering features. You can view all candidates, and simply type what you want to see in each column. Other systems weren't as easy to filter out unwanted information. -I like the fact they have the desktop tab. Being able to see a graph of all your candidates, and where they stand is very helpful. -I like that it is very easy to copy jobs. No more retyping, or copying and pasting several jobs. You can create a new position and use an old job to edit. -If you have jobs that you are consistently looking for candidates for, the re-post feature is extremely helpful. TAM offers on every position an option to re-post the add every X amount of days (min, 30 days) So you don't have to remember to re-post every month! -I like that you can pick and chose the positions you would like to receive email notifications for. -I like that you can export any data that you have in the candidate table (the reporting maybe limited for certain needs, but any data you use by searching applicants or filtering applicants, you can easily export into excel. Therefore making tons more reports) -I like the fact they are integrated with several other software so you can gather more information on the candidate all while staying linked to their profile (ex. background checks, Drug tests, reference checks, skill assessments) -I like that you can easily add a candidate, or upload a resume
-I don't like the implementation fee. I'm quite a self learner. Although I was showed a few things, and answered a few questions. I'm not sure if its price is worth that. I set up everything during my trial run. Support walked me through all of her phases of training, yet everything I had already completed. -I don't like that the color schemes on the graphs. Its all shades of blue, so when you have several workflow steps, its hard to decipher which step it is or what position it is. -I don't like how they have the feature to post a job to multi locations in the one job position, but some job boards will only pull the first location. So its not TAM's fault. It's a cool concept and descent feature, if only it worked. -During implementation they also said TAM is google calendar supported. BUT I have to share my google calendar to be public in order for it to sync. -The application is NOT completely customize able. They have pick and chose options. If you want to customize it and make changes, they have another fee. -For DOT information, drivers are required to enter 10 years of work history. but TAM only has a spot for 6 entries for work history (tech team is working on this)
Jessica, thank you so much for your thoughtful review. We particularly appreciate your feedback on our implementation fee. You are definitely a strong self-starter and did a ton of less-guided work, once we had your system set up, but our tech team’s extensive work in getting your system customized and ready for that work is the same regardless of user skill, and dictates part of our implementation fee.
More importantly, we are strongly committed to the idea that your subscription to TAM will be your only ongoing cost, so we structure our implementation fee to include not just system configuration, careers/jobs page creation, but also data import (if needed), software updates, 3-4 hours of initial training, regular support check-ins, and lifetime training for refreshers and new admins, as well as lifetime service and support to you and your users. Where others might have smaller or no implementation fees, they often charge extra fees for some or all of the above.
Again, we greatly appreciate the time and effort you took to provide your thorough feedback, so above all else, thank you for your feedback and for being a TAM client!
Likelihood to recommend: 6/10
After researching multiple ATS systems and sitting through many demos I once again (this is my second time implementing TAM with a company) selected TAM for our recruiting and applicant tracking needs.
Customized emails Great support team Constant upgrades Ongoing training Direct push to job boards
This product is only for recruiting and applicant tracking. No onboarding, training tracking, or HRIS capabilities - which I did not need at this time.
Tia, thank you so much for taking the time to provide this excellent feedback! It’s one of our favorite things when we have users return to TAM when they’ve found a new job. It’s happening all the time now, and we love getting some of our favorite users back when they’ve left a job at a client company.
One thing I wanted to make sure to alert you to, is that we do indeed provide support for onboarding! We are integrated with an online signing platform that allows you to send documents and track signing progress from within TAM, and to receive completed copies back in your applicant’s profiles. It’s a finer point, but you could also use TAM to track training progress by adding those steps to your workflows.
As you correctly noted, we’re not an all-in-one solution, and we never intend to be. In those cases, inclusiveness tends to degrade the efficacy and/or utility of one or more pieces of a product. We believe it is better, we’re glad you agree, that it is better to work hard to be the best at one thing, and in doing so to earn the trust and loyalty of our clients.
Most of all, I want to thank you again for taking the time to provide this valuable feedback, and for being a TAM client (again)! Please give me a shout some time soon if you’d like to see a demo of our onboarding integration.
Likelihood to recommend: 10/10
Contact The Applicant Manager for detailed pricing information.