JazzHR Features

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The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017.

The fact that we have a careers website they can develop.

The customer onboarding is a joke. They give you 2 calls and then you have to pay for more. If you need more support they REALLY try to push the account management option on you which is just as expensive as the whole system. The whole system is manual. Everything from creating a job posting to onboarding the customer. The candidate onboarding piece is so manual that you're better off doing the onboarding the old-school way, via email. There are so many limitations, you either have to create the onboarding documents every time you send the package OR you need to send a separate email for every onboarding document.

The tool is so easy to set up and integrates well with our website and requires no login to apply to a role. Improves the candidate's experience that way. They were able to add functionalities that were not offered upon suggesting and the turn around was super quick.

For a first time user of an ATS tool, it might take some getting used to.

It would post jobs on Indeed. It used to have better results, but they did not replace of the job boards down the road. It's not worth it now.

Lacked the ability to do more for the customer and training was not the best. The account manager was very careful and sneaky with her words. The service had changed and there were no updates when the job boards had changed, but the prices were still the same.

I think what I like most about JazzHR is the ease of use. Coming from a busy company I don't have a ton of time to really learn an intricate software and JazzHR has allowed me to use the full software with such an amount of ease. It makes my life so easy! It has completely changed our hiring process in a positive way. Before JazzHR we were getting swamped with candidates, with JazzHR we are now getting swamped with candidates but they are quality and qualified candidates and for that I am so thankful. I recommend this product to all of my clients as well for their hiring needs.

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At the end of the day it works as advertised.

I just feel there’s a few UI issues along with the way the the pages are navigated. Could be streamlined to be a more effective more time efficient product

JazzHR is very user friendly. It is easy to navigate the site, and there are a lot of features that are customizable - such as categories to easily narrow down search results, email templates, and workflows that automatically trigger notifications and tasks to different people. The ability to send our job posting to so many free job boards has been fantastic and saves us countless hours per job when...

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One feature that would be really beneficial for us is a place where the hiring team can communicate and discusss the job itself. There is a discussion page for each candidate, but if anything changes with the job requirements - like the hours, schedule, location, etc) - we can't communicate that within Jazz within putting it on a candidate's discussion thread.

This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring...

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I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers.

The highly configurable tools in this software allow for in an depth discovery and qualification for potential applicants. Such tools include question and answer templates . Answers then can be analyzed and even rated for accuracy. This application can also assist in logistics such as in helping to scheduling meetings for review during a hiring process. There is a companion application for mobile devices which allow for seamless communication from fellow workers to share their reflections and ideas on a potential hire. There are as well options to leverage social networking sites to discover potential new talent as well.

The only real negative we can highlight would be in the area of support for the product itself. If your team works late hours as we do , they can be difficult to reach. This is a minor inconvenience largely out weighed by the many benefits of this HR software.

- easy to use - friendly staff - Great UI - Great parsing of resumes - Easy to upload candidates and automate processes - eSignatures are easy and store in candidate profiles

- Lots of self-help troubleshooting - Trouble for connecting to legacy systems (could be our fault) - Can't run reports for activity from previous day - Reports seem basic - Not customizable in the candidate profile layout or required fields

(1) Robust tools in a simple UI (2) Automation and Pre-Screening Capabilities. (Improve applicant experience and reduces phone screen cost/time (3) One Click Apply (Improved our click to apply ratio which ultimately maximizes CPC spend when applicable)

One minor annoyance: When placing jobs into a "closed" status the default message an applicant sees when clicking on a link for that job reads as "Hiring for this position has been put on hold at this time." - For our purposes there is a difference between an "On Hold" job and a "Closed Job". Work Around; Deleting or moving a job to "filled" status does appropriately close out the job - but there are times when we close a job without it being filled for one reason or another and may not wish to delete the job while we explore alternatives for any applicants in the queue.

The software is easy to post positions. The dashboard provides a great database and it is really complete.

The software has automatically misclassified our company, so the pricing went higher than usual with less features available.

Love all of the options from user access levels to detailed data available on candidates and job profiles.

Wish some parts were more intuitive--there's a lot of loops within Jazz itself...for example, a note someone makes on a task is hard to find again or isn't easily shared with other co-workers within the app. You really have to use the program often, and play around with buttons to understand all that's available to you within the app rather than some of it being more intuitive--particularly for coworkers new to the recruiting process jumping in on say one candidate's workflow.

Jazz has proven to be an extremely innovative and useful tool for our company! It greatly improved our entire hiring process by allowing us to manage everything from initial job posting through to candidate offer letters and initial onboarding procedures in one easy to navigate system. (Before Jazz, we relied on inefficient application and tracking methods that required the use of multiple programs.) Customer service at Jazz is extremely responsive to our questions, and even our suggestions. Engineers from Jazz actually took time to meet with us and get our input for future updates! We recently saw our suggestions go live!!

Our HR Team took a while to think about this.... we couldn't come up with anything! If we had to pick something - one of our team members mentioned that Jazz makes frequent updates. They absolutely do, however, the updates are very useful, and, as I mentioned above, response to their customer's feedback.

User Friendly, great reporting, a huge time saver for us.

They make a lot of changes. In my opinion this is a good thing but some users who are not as tech savvy may not like it.

Ease of use

That it didn't come out 10 years ago.

Jazz meets all the needs for taking your hiring process digital. It's easy to receive resumes and communicate with applicants via the platform's messaging system, which handily assigns anonymous email addresses to both you and the user. You can also get the messages forwarded to your email of choice. The dashboard view makes it easy to sort where you are in the hiring process and star priority candidates.

Even though Jazz is packed with features, there are some things that are not intuitive about its design, or are not well thought out. For example, if a user changes the platform's notification settings, it changes them for all users. Other technology platforms have trained us to expect individual control over notifications and messaging alerts, but that is not the case here. It also takes some getting...

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This software is great for both applicant and employer. I know when I've applied for jobs, I've had my complaints with the application system, and as an employer - I love to make that experience as streamlined and headache-free as possible. You have the ability to pre-screen w/ a few questions - that can weed out candidates who don't have the required prereqs- and has given us more-qualified candidates as a result. Always great to have less throw-away resumes to weed through. I'm all for anything that makes our jobs easier here.

We haven't needed the premium support, but if we did we are not currently paying for it. Just one thing to think about.

Jazz continues to add updates to their system. They listen to their customers and try to make the overall function of Jazz user friendly, I believe they have accomplished that.

The only cons I have right now is some of their tracking features need updated and the calendar feature. For example, it does not track who I email a resume to and the calendar function is low level.

The software is easy to use and can be customized to meet specific needs. If there is ever a feature or process that has room for improvement, the feature request team is very receptive to updating and implementing quickly.

While its very helpful in getting the data needed, the functionality of the reporting feature doesn't exactly meet our specific needs.

Easy to implement and offers customization for application screening and assessments. Bulk action allows recruitment to save a ton of time by using the filter to shortlist, disqualify and send feedback to candidates.

Reporting - it's very difficult to pull actionable data from the platform based on how it's collected. If you want to include interviews in your reporting data, all interviews must be scheduled through the platform which we've had issues with, same with offers - to be tracked they need to be sent to the candidate through Jazz. When you clone and repost jobs to keep them at the top of job boards it counts as a separate job and that messes up reporting data.

Thank you for your review, April. We really appreciate your feedback! It is good to hear that you find JazzHR to be easy to implement and you have had a good experience with our Customer Support team! I apologize the reporting has not been an easy process for you and your team. We are always looking to improve our product, and I will be sure to share this with our team. Thanks again and happy hiring!!

I like that the program really focuses on what it does best - workflow integration. If you take the time to really set this product up right, you can automate 75% of the administrative tasks that can be very time consuming.

It’s greatest strength is at times it’s greatest weakness. The workflow management is excellent when it’s set up properly, but requires a lot of maintenance to keep it updated and current.

JazzHR is a refreshing alternative to maintaining vast Excel spreadsheets of every candidate for every job (yes, that was my life for a little while). It keeps candidate resumes, contact info, and current application status in one place. Posting new jobs is straightforward, and you can make custom workflows for each one if desired. These allow for some degree of automation (moving a candidate to "passed 1st round" can prompt an email inviting them to the next round, e.g.). Each communication is timestamped, so there's no confusion about how quickly the interview process is moving. Customer service is also quick on the draw, replying to support tickets within 24 hours -- usually same day!

Two sticking points hold JazzHR back from being truly fantastic: 1. There's no "true" automation; every action requires a user to do something manually. Example: if I'm in charge of updating candidate status, and I'm out sick for a week, it will appear to other users that no progress is happening. Having some time-sensitive automation triggers would help a lot (change this candidate's status from...

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The software has a very robust feature offering. It is very easy to use, once set up and is a great tool for aggregating resumes and scoring candidates.

Setting up some of the features was challenging, such as workflows, candidate evaluations, etc. It would have been nice to have assistance. The implementation calls that I had were not very helpful and I walked away more confused than assisted.