1. Web based
2. Availability of remote clock in feature, with geo-fencing option.
1. Not cheap. Subscription based fee based on number of employee registered to the clock.
2. PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel.
3. Timeclock machine is a mediocre piece of plastic equipment looks like from the 80s. The fingerprint does not always work. One employee will be identified by machine as another even with registered fingerprint. After the sales manager gave us an upgrade to tablet version, the tablet constantly crashes. And fingerprint function is not available on the tablet version. Nor the so-claimed auto-photo capture of employee work as well.
Response from Time Rack
We pride ourselves on our ability to meet the needs of our customers, we always try to provide a great experience. We have corrected the PTO accrual calculation programming problem.
Regarding our clocks, they meet industry standards and we use the leading clock manufacture. As with any software, training and correct use are always at the top of our lists for a best product experience. Looks like we may have needed to provide an improved training process based on the descriptions provided. We have upped our training for our clocks and specific software solution navigation and thankfully, since you were last on our service, user satisfaction has substantially improved.
Please come see us again, and let us prove that we take customer feedback like yours, seriously.