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Lauren A.
Insurance, 1-10 employees
Used daily for 2+ years
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The time spent on payroll is cut down quite a bit. I allows each individual worker to not only view but print out their hours while keeping the privacy of everyone else's profiles protected by adding a password. It has helped accountability for time worked honest and fair. It also gives great reports for punctuality/tardiness which has helped when doing reviews with each employee monthly.
Easy to use and easy to log in for each individual employee. The set up for payroll viewing on employees is not only easy to use and navigate but extremely helpful when it comes time to submit payroll.
To be honest, the only thing that I can even think of is that we update the background depending on season/occasions...it would be nice to have more options for customizing the wallpaper.
Keli S.
Printing, 1-10 employees
Used daily for 2+ years
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I have 5 Employees that use this everyday. It's easy for them to punch in and out multiple times a day. When I am ready to run time sheets for the week it's simple and easy. I just review everyone's entries and make sure they are correct. If I need to make a change it's super simple and quick. Once the times are correct I can easily run a summary of the time and print that out to log into Quickbooks Payroll. Takes me about 15 minutes every other week. I highly recommend this it's affordable and it actually works.
Easy to use, Does exactly what I need it to do.
Sometimes it has weird Defaults I'm sure it's an operator error but I know how to get around them now so it's not a big deal.
Thank you for your review Keli. You can use Parallels on Mac to run TimeFlow. Many of our users do that.
Damien A.
Medical Practice, 1-10 employees
Used daily for 2+ years
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When we changes servers our IT provider spent an entire day with Timeflow support to no avail just trying to switch the program over. Now only available as online clock and we found much less expensive and so far as reliable Timeclock provider and we spent more on our IT rendezvous with Timeflow than buying multiple new licenses.
It keeps track of time.
It cost us more than the value of numerous licenses and was still unable to move to our new server.
Tammy S.
Automotive, 11-50 employees
Used daily for 2+ years
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We use the Duoserve Timeflow as our main Electronic TimeClock. There are many features we like about it, however, it falls short in areas that we would prefer to have....such as different categories for time away such as Birthday, Jury Duty, Funeral or any other categories covering time away. It's not appropriate to lump these absences into "Vacation, Holiday, Sick or Regular". Also, being in the Eastern Standard Time Zone, we have issues getting support when as timely as we would like. Other than those things, we find it suits our needs adequately enough and decent value for the price.
Easy to use - like the biometric feature and reports easy to read.
Needs additional features as explained in comments submitted. Support not always available when needed due to time zone differences.
Jennifer M.
51-200 employees
Used daily for 2+ years
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We purchased TimeFlow software in 2012 to replace a system that used time cards. we have been happy with our purchase.
I love that my employees can see the time of their last punch when they clock in/out. If an employee forgets to punch in, they see that when they leave. We catch and correct errors much more quickly than we did with a card swipe system.
Wish there were an "undo" button or that changes would revert to the original punch time unless confirmed in the Admin/management menu. On rare occasion a shift manager has made a change to the wrong day and realized it before saving, but has to remember what they changed to put the original punch back.
Kenneth H.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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Once we upgraded to the online system it has been incredibly smooth and convenient for our office. We have been using it for several years and have had little to no problems using it.
Functionality is incredibly easy! We don't have a lot of issues using the software and it's great to have it on multiple computers in the office. Before we were only able to have it on one.
There are some feature that we don't really use so it would be nice to take those feature off. It was also hard to submit our credit card online after our because the expiration date only went up to 2020. Renewing the service took a lot longer than I was expecting.
Rafael M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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We are a small business with 5 employees. From installation to implementation, TimeFlow has been absolutely amazing and painless. Customer Service was very responsive and helpful when we ran into a bump during installation. We installed on a Windows 7 PC, no issues, it has been running without a problem for years now. Employee punching in and out is super easy, especially for those that are not computer-savvy.
Easy to Use Value for the cost Easy installation Helpful customer service and quick support
Takes some time to learn all the features, but it's down more to the individual user than the app itself
Kim K.
Retail, 51-200 employees
Used daily for 2+ years
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I have always had good feedback and help when requested. Good value for what you get. It took me a bit to learn the Time Flow system, but once learned was very easy to use.
Easy to use and download at any given time.
Can be confusing at times on how to change or alter employees punches.
Thank you for your feedback. We are glad you find TimeFlow simple to use and user friendly, as well as being a good value for the price. We welcome any and all feedback about features you would like to see, and you can always submit any suggestions through our support forum.
Angie F.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Employees can be in charge of tracking their hours rather than supervisors, then administrator just needs to run report to verify hours
Can run reports, can install on multiple machines and data syncs up, easy to make time sheet corrections
Reports can be difficult to run (date ranges inaccurate); user interface can be slightly complex for our company's needs; clock in/clock out buttons have low contrast - can be confusing and employees will accidentally clock in/out twice in a row, throws off time sheets
Chet M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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I have been using Timeflow for 7 years and am still using the non-subscription version where I do not have to pay monthly. I like the ease of use for my employees and the ease of use to print out the details for the payroll company.
No monthly subscription fees
Newest version has monthly fees so I cannot upgrade
Petrina H.
Education Management, 11-50 employees
Used daily for 2+ years
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Quick and easy way to implement in and out times of all our employees. Great aid in doing payroll
Simple system for employees to locate their name and put in their password. Also the in and out boxed feature helps to prevent errors. Adjustments can also be make easily if there is an error.
Overall we have had no real problems. Possibly if the in and out time boxes were highlighted differently or if the time after you hit enter on the box was a bit quicker it would prevent some issues.
Megan P.
Food Production, 1-10 employees
Used daily for 2+ years
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Easy to use. Can put all employees in and change as needed. Can track time efficiently and effectively.
This program is easy to use. Works well for our small business. Has just the right amount of functions for us to have productive use of a time clock for payroll purposes.
I am hard pressed to find something that I do not like about this program. We use it with no complaints in our office. We were provided an incentive for this review.
Richard K.
Information Technology and Services, self-employed
Used daily for 2+ years
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I like the incentive program, where I receive something from Duoserve, but honestly, I would recommend the software even if there was no incentive, its a good product at a reasonable price.
It's reliability, rarely has issues, always available. I have clients that have been using the software for over a decade, still happy with it.
No cons were added to this review
We are glad that you as an IT person find this software a good fit for your clients, and that you tye have not had many issues for over a decade.
Nicole M.
Retail, 1-10 employees
Used daily for 2+ years
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We are easily able to manager associates and time sheets. It's one of the simplest easiest software I I have used for clocking in.
I thoroughly enjoy how easy it is to use. The administrative functions are easy to understand and work with.
I dislike that when the computer is asleep and you use the spacebar to wake up the computer it will automatically clock in/out the clerk who was last clocked in/out.
Carrianne C.
Used daily for 2+ years
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Simple clock in/out. I also like that each employee can see the hours they've worked and request sick/vacation days.
Would like to see a built in schedule that all employees can have access to. And since we are a retail store would love for there to be a way to track employee sales with the hours they worked. Don't know how to get in touch with customer support!
Jeffery D.
Retail, 1-10 employees
Used daily for 2+ years
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Time savings
Simple employee time entry.. There are very few issues when staff enters time in, time out for start of and end of day or during lunches and breaks.
Some setup areas are quirky. The initial view is hard to navigate so we always switch to trable view. Set up of new employees isn't always simple.
Marty J.
Automotive, 11-50 employees
Used daily for 2+ years
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Simplification of my day, time is money and I couldn't even imagine how much time this one application has saved me, not only with record keeping but by eliminating mistakes as well.
Installation was a breeze, the client application allows sign in from multiple locations and the database keeps track of all the information so I don't have to.
No cons were added to this review
Kevin T.
Industrial Automation, 11-50 employees
Used daily for 2+ years
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I do not have to add up time cards.
Easy to use and this is a cost effective program for a small business. We purchased license before it went to a subscription based program.
Not many Cons but it would be nice to have paid holidays automatically entered and avoid going through each employee every holiday.
Mike D.
Construction, 11-50 employees
Used daily for 2+ years
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We have used Duoserve for seven years and are very satisfied with the ease of use, accuracy, and functionality of the software.
The software is user-friendly and requires virtually no explanation for new employees to begin using.
The only issue we have had is transferring the software from one computer to another (e.g. during computing upgrades).
Jay C.
Sporting Goods, 1-10 employees
Used daily for 2+ years
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The duoserve software gives me one less thing to worry about
Duoserve is easy to use and always accessible. Duoserve keeps the summary totals easy to track....speeds up the payroll process
Other employees(with cooperation) can still clock in or out for one another when they share their password.
Flo W.
Used daily for 2+ years
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This product is very easy to use. The staff has no difficulty when clocking in and out and I can print payroll very easily
The product does not really not have any cons. I quess the only thing I do not like is if the staff does not clock out, the program keeps rolling for days
Liseth A.
Used daily for 2+ years
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Makes employee time tracking a breeze and payroll a lot faster! It's very reliable and as long as you have internet works like a charm.
An offline mode would be great in case of internet outages as it won't let staff login in. I can't really find any other issues.
Grover M.
Import and Export, 1-10 employees
Used daily for 2+ years
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I love this software! It makes doing payroll a breeze. I am the Operations Manager at Graphic Equipment & Supply. We have used this software for more than 5 years now and I have never had any issues with it failing or locking up. The user interface is easy to navigate and any changes you have to make to employees for any reason is a breeze.
Ease of use
None
Albert G.
Used daily for 2+ years
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Easy to use software with great reporting features. tracks hours, employee time off schedule. inexpensive price poing
integration with quickbooks would be great to have functionality. maybe more features having to do with back office operation
Ashley H.
Design, self-employed
Used daily for 1-2 years
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Overall, it was a great product and I would recommend it to others.
How I could use the product on different computers and devices, it made things so much more easy and manageable on a hectic workday.
There were often mispunches that couldnt be fixed unless by a supervisor, so it made things kinda unneccesary when clocking in and out.