Trackforce Valiant Reviews

It’s clear organization and structured management

It’s sometimes hard to see where all the assessments are located

* Just purchased * From what I see the Pros are CLEAR -STAND OUT SALES TEAM A+ I've genuinely never praised a person that has sold me something until now - [SENSITIVE CONTENT HIDDEN] is beyond exceptional. -Your one stop Security Management software -Clear visions of growth -Guard Management -HR module -Payroll and Invoice capable (Better Payroll options coming) -Mobile Security capable (Better Mobile options coming) -Guard tour capable -Reporting capable -No ridiculous list of add on modules - This is the full pie sold at one price/ not a series of slices sold at individual prices The list goes on!

* Just purchased * Simple but will be overcome: Payroll and Mobile specific modules are in the works (canada) I look forward to seeing the outcome!

The customer service has been phenomenal from initial setup to making minor tweaks and changes in the system.

The customer is unable to make changes directly to client/property/post entries, so adding new assignments means waiting for customer service to add them for you. If your business is mobile oriented and multi-client, this may not be the choice for you. The licensing is per device and each device is locked to only one assignment. If you want to service multiple clients and provide them each with their own activity report logs, the user must be given administrative rights to change assignments on the device they are using. This works but it is a risk giving field users the ability to make changes in the system, including things like deleted or modifying other user accounts.

Overall the software is acceptable with many good features, automated reporting and upload of post orders

Customer service is very poor and completely unacceptable. We would request customer support to fix issues with registering tags but the team will not return our calls

I've been using Valiant for 14+ years. It's extremely user friendly. It's almost goof proof. The customer service that you receive and the response from the technicians is awesome. They fix any issues very quickly.

At times you can get logged out if another user in your company accidentally logs into your division.

Very easy to follow prompts to setup the account up for each employee. Also love how your employees can not only access thier payroll checks but their schedules. We were able to easily switch to technology with no problem, very smooth transition.

None, especially when employees think they have locked themselves out of their account they just have to wait awhile and can easily reset the password.

This is the best payroll/time management tool in the industry

Nothing to report. I have used this over 14 years, the best out there

Valiant made it a very easy process to change payroll companies. They came to out office on more then one occasion to ensure that everyone was trained properly. And they are always available by phone and quick to access and to assist in any way necessary.

I don't know that I have anything in general that I like least about this software. The only difference between this payroll company and the previous one that we had that may be a downfall is that we are invoiced by them on a weekly basis as opposed to the monthly basis we were used to

can create schedules and multiple locations and divisions. can retain all information for an employee

customer service is slow to respond and is very pricey very old school and rudimentary abilities. not user friendly in the slightest not compatible with any other software, manual uploads are required (exp. ultipro)

The Functionality , The look of the system, The adaptability and the staff that is always willing to assist.

Navigation - There are to many drop downs and this does confuse a person somewhat. It does get a bit confusing, navigating around the system at times.

Writing standard reports from the web application is very handy,setting up patrol routes and monitoring them is easy and user friendly.

There is a lot of functions that does not permit the user to customize the application to fit in with the South African market, Time and Attendance not very helpfull - using this function to determine the shifts worked is a nightmare, the option of max hours per 12hour shift must be added(the option not to calculate over time must be added as an option) The Company home screen can be colour coded with different site colours to make reading easier. There is no automated monthly payment method(Debit order system)??

user friendly and the support team is excellent. Big shout out to our rep who is always will to help with a software issue.

no comment - very happy with the service and the device with the software. Guardtek has an excellent support team.

the ability to change reports to suit what we need them to do. customising reports and features is a big part of what we need to do.

1) constant changes without been notified. 2) changes effect reports that are already set up. it would seem the changes are been made without testing the changes first 3) Very difficult to be able to talk to anybody when faults are found. 4) features that we were using regular were taken off us so we now have to go to then to ask them to make changes, this means changes that we could of made straight away co no longer be made.

Real-time reporting. Ability to add pictures and videos of situation. Accessible online. Integrates live tracking and reporting. Useful for HSE and Audit

Should have more features such as 2-way voice communication. Doesn't Sync automatically. Reporting tool has limitations.

feathers are great, shows all the information of the site with live communication and pics as incidents happen

devices dont all work on the same mobile network and get disconnected a lot, we had problems on site with most of our devices not working because of signal issues

Reports to customers looks professional. Adding of templates is easy to setup, would like a help screen with some functions. Price very competitive to similar products.

Can't setup Company Logo myself, edit look and feel of online Reports not available, would like more functions on report editing. Compared to Officersreports.com the their product is better. Your price is better - the reason i took it.No Debit order system in place with automated monthly payments directly debited from my bank?

It was really easy to learn! My whole work team had 2 over the phone conference calls with a support member of Valiant to walk us each individually through the scheduling process. Its really easy to use and really easy to schedule, especially when there are 400 plus employees to schedule.

My least favorite thing about Valiant is not being able to schedule guards on the open schedule tab. The Open schedule tabs show all areas on your schedule missing an employee, however, if you click to schedule an employee in the open schedule tab it will not allow you. Instead, you have to the click back on the regular schedule tab and open the location of the empty shift and then schedule. Other than this issue I still rate aliant one of the best scheduling systems yet.

Valiant made switching payroll companies easy. Their customer service is always reliable whether by phone or email. Report options are endless.

My only con would be the billing for invoices, only because the previous company charged on a monthly basis as opposed to a weekly basis.

The most I liked about this software was its ease of use, both the web-based version as well as the mobile version.

I found that the software is great with regards to guard tour and reporting, however found that it was pretty much only limited to that.

The ability to instantly transfer reports to clients has been extremely valuable. The easy to use drop down menus for some reports has helped reduce time spent when filling out reports as well.

Could use more notification for the rare times the system goes down for maintenance. We have, though rarely, had this unfortunate last minute realization.

As a manager I am responsible for training my subordinates with the Guardtek patrol app. Your app. is so user friendly, all of my officers are able to easily retain the training info. to properly navigate the app. to fulfill the expectations of our management staff. Very easy to set up the tags as well.

No negatives regarding the app. Our company has set up 9 new individual accounts with Guard-Tek just this year and that number will be getting larger. The only negative feedback I have is coming from our Financial manager who wants more of a "Break" in the pricing.

Being web based is a plus. I enjoy being able to get alerts on my phone and while off duty.

I experienced a few unannounced outages due to updates or system work over the last few years. I also wish that the service was cross-platform compatible on Apple products.

Easy to maneuver around. The daily reports are very useful. Just wish that I had more time to explore. Being able to find an employee is very helpful, as long as they change posts.

Can't delete more than 1 user ID at a time, and since can't it would be nice if you didn't have to scroll to the top every time for the trash can. Also for some reason can't access the supervisory when passwords need to be reset.

Nothing

Reporting and the lack of support.

It gathers a lot of information.

It crashes a lot requiring you to constantly reset the system. It is not intuitive. It is not communicative. The information is not linked to each other. The system is slow. The system updates for as long as 4 hours at midnight which is the busy time for security. Customer service have workarounds and there are a few more I have figured out but the company does not make major improvements just minor tweaks. The system is sometimes 24 hours late reporting a late employee. Probably has something to do with Arizona does not use Daylight savings time.