TrackSmart Attendance Reviews

TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

4.3/5 (232 reviews)

Miriam Clemente

An HR Solution for Timesheets and Time Tracking!

Used daily for 1-2 years
Reviewed 2016-12-02
Review Source: Capterra

I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off. However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs. All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks!Timesheet approval, detailed setup of time banks (PTO, Vacation, Sick, etc.), calendar option on the dashboard.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Jo Horne

Summertime Scheduler

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

I have used TrackSmart scheduler for the past 3 years. I am a manager of a pool and use it to schedule my lifeguard staff. The staff loves it because of the mobile app - they can give up shifts, swap shifts and see who is working all from the app. I also use the time clock function. This allows me to check to see who is working and when they started. It also allows our payroll person to access the payroll from anywhere, even when she is on vacation. As soon as I have approved the hours, she can do whatever she needs to. The whole program, from scheduler to mobile app is easy to use and very functional. I love being able to access the information from anywhere, especially when I am off site. Also, the ability to have a monthly contract is also convenient since I am a seasonal employer. I start it in the spring and I turn it off in the fall. I honestly don't know how I would schedule without this program. It is so easy to use and set up. It is easy for my lifeguards who are mostly teenagers. It is difficult to get teens to do anything these days, but they love the ability to trade and switch their shift, and the app makes it so easy to do so.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Sean Goins

Great product... could use some improvements

Used daily for 2+ years
Reviewed 2016-12-14
Review Source: Capterra

I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board. Ease of use and overall look & feel of website/product. Flexible pricing plans.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Mark Rogers

A Life Saver!

Used daily for 6-12 months
Reviewed 2016-12-03
Review Source: Capterra

I love TrackSmart. It has been an absolute lifesaver in running my business. I create a work schedule and publish it to my employees and then I am out of the loop. If they have a conflict and can't make or don't want a shift, they offer it up and other employees can grab it if they want the extra hours. The system keeps track to make sure that nobody is taking too many hours and moving into overtime pay situation. I can easily view the work balance between employees with a single click. At the end of the pay period, with just a couple of keystrokes, I get a report of the total number of hours worked by each employee. The employees use the smartphone app to manage their work schedule as well as clocking in and out. It's amazing to me how simple the system is. It's exactly everything I was looking for in a scheduling system. Very simple to use. Employees can trade shifts without me being involved. Reporting at the end of the pay period is easy. The mobile app makes it simple for employees to clock in and out.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Jenny Blakeney

We use TrackSmart to manage our employees time off.

Used daily for 2+ years
Reviewed 2017-12-05
Review Source: Capterra

I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Kathleen Littleton

Fischer Connectors - Awesome Experience

Used daily for 1-2 years
Reviewed 2016-12-02
Review Source: Capterra

We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking.Ease of use, reporting structure, price, customer service

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Kathleen Malek

TrackSmart makes HR a breeze!

Used daily for 2+ years
Reviewed 2016-12-14
Review Source: Capterra

TrackSmart has vastly improved our PTO system. Gone are the days of manually tracking on excel spreadsheets, countless disputes from employees who think their balance should be higher than what it is and so on. The only thing I REALLY wish I could do on TrackSmart is load PTO banks for the coming year before the year starts (i.e. I wish I could load the 2017 time banks and approve 2017 time off requests... instead they just have to sit as pending until after 1/1/2017).Employees can keep track of their own PTO balances rather than dispute with managers. They can also see their balances so it reduces the number of inquiries management receives.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Stacey Greer

Great Software, Updates would make it even better

Used daily for 1-2 years
Reviewed 2017-01-05
Review Source: Capterra

I use track smart for our business of 50 employees. It has freed up time for processing and tracking vacation accruals for sure. It also makes it a breeze to see who else is off when you receive a vacation request. Potential conflicts or other company events that may be going on. This is wonderful and leaves little room for conflicting vacation schedules. One improvement that could be made to make life easier for the admin is to have each employees time off bank balances show on the employee list screen. So that I don't have to research each employee individually to find balances. A quick glance at the employee screen for that important info would be great! Otherwise a great software.How easy it is for employees to input their requests

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Tammy Dupree

TrackSmart Attendance

Used daily for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

It's a great place to enter all my employees and keep tracking of who is here and who is not and why.Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Kris Hart

Tracksmart Review

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

Really like the program. Like that our employees can submit PTO requests to their supervisors for approval and that they can also track how much PTO they have used and have remaining. allowing employees the ability to track their own time off save our HR department a lot of time. It would be nice if we could delete the time off banks that we do not use. we have been using this system for the last couple of years and our employees seem to really like it , previously we had a manual system using a Excel spreadsheet. this is a real step up. employees submit request to supervisors and they can track their own PTO

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Jocelyn Kahn

Convenient and affordable, but unreliable

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise.It's easy to enter information and generate reports for a cost-effective fee compared to other systems.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Alecia Thomas

Runs great reports

Used daily for 2+ years
Reviewed 2016-12-21
Review Source: Capterra

It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly. Running reports

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Don Williams

Perfect for a small company

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

We are a small company with 12 employees, but all the legal responsibilities to our employees of a big company. Track Smart helps us manage important work week scheduling, manage hours of employees, coordinate time off communication, keep a record of important HR dates, and many other issues that tend to get lost in the shuffle. Ease of use, attractive interface, reporting, calendars for seeing time off

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Stephanie Geimer

Good & Bad

Used daily for 2+ years
Reviewed 2016-12-14
Review Source: Capterra

The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly.Time Card Input, Adding Vacation & Sick Time

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Kris Hart

Track Employee PTO

Used daily for 2+ years
Reviewed 2018-04-13
Review Source: Capterra

Employee's like the mobile app and how easy it is to request time off. As an administrator I like all the available reports and that I can download them as Excel documents for easy editing.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Athlyn Flagg

Try it before you judge it!

Used daily for 2+ years
Reviewed 2016-12-06
Review Source: Capterra

I would highly recommend tracksmart to small and large corporations. The accuracy of data, the ease of use and most of all the multiplicity of reports. It made my job so easy as appose to the archaic method I was using, by putting the time off on a color-coded calendar. I like the fact that the employees can access the site as well and input time off data. A good management of time for all concerned for such a nominal cost. Less than a full-time employees salary.the various reports

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Jami Mayer

Jami's Review

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

The one thing I dislike, is the time out feature- I wish there were an option of setting limit on time out- or turning the feature off under our own log-in if we desire. My work station is safe and no one accesses it while I'm logged in, I prefer to have the calendar pulled up all day, because logging it takes a little time with some delays on occasion. If I could stay logged in, it would help me immensely without having to click "ok" to stay connected.Coverage of many areas

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Lisa McDonald

Tracksmart Lives up to its' Title

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

We have been using Tracksmart for the past several years to monitor staff attendance, run reports and post our days off, practitioners being off to alert staff . This is helpful when they wish to request time off and/or see what their schedule will be like. It is very easy, straightforward and accessible to all. It is just as its' name suggests...Tracking done the smart way. Tracksmarteasy to use

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Sarah Maze

Financial Officer

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

TrackSmart is user-friendly! We have efficiently streamlined our record keeping & communication with employees by moving to TrackSmart. We've also eliminated our time clock for hourly employees. Saving time & money :)User-friendly both with the web version & the app.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Susan Oehler

Makes Scheduling a Breeze

Used daily for 1-2 years
Reviewed 2016-12-02
Review Source: Capterra

Trying to schedule 20 part-time employees was making me crazy! TrackSmart lets me enter everyone's time off requests, max hours they want to work and departments - then I hit Auto-Schedule and my month's schedule is complete! Also love that employee can access their schedules online and are able to swap shifts with my approval.Love the Auto Schedule feature which works with requested time off and maxes hours that each employee can work!

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Tami Buchanan

Awesome Product

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

We have been using TrackSmart for several years now and it is the best product. We do not use the time sheet feature so I can't speak for that side but the attendance tracker is awesome. It makes it easy for my employees and for me to be able to look at all time off anytime. Thanks for such a great product. Being able to see all employees time off in one area. (calendar)

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Erica Lee

Good, can be better

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

It has made our processes for attendance tracking a lot easier. I wish it actually notifies HR Admin when the time-off request is actually approved not when it is submitted, though. Other than that, I've been really enjoying using your service.Ease of use, fairly good price for what it does

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Jenny Blakeney

Tracksmart works well for us

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

Tracksmart works well for our company. We have about 25 employees so it's easy to maintain the calendar. I would be love it if Tracksmart would interface with Outlook so I wouldn't have to put vacation days in Tracksmart and then on the Executive's calendar as well. I've been asking for this for many years.It's easy to use and my employees aren't dependent on me to help them with their time off.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Charlene Hilgendorf

TrackSmart! Thoughts

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

TrackSmart! is the best value that I have found. The cost is reasonable, especially for a non-profit like ours. It is relatively flexible and meets most of our needs.The ease of use. The time off request aspect is great.

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses

Beth Morris

Central Nephrology - MS

Used daily for 2+ years
Reviewed 2016-12-14
Review Source: Capterra

Tracksmart is user friendly, accurate, and inexpensive. Great product for our size office. Offers webinars to keep me updated on regulations. Friendly and helpful customer service. I recommend it.Easy setup - ease of use

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TrackSmart Attendance

Online Time & Attendance Software for Small Businesses