Trakstar Features

Trakstar

Performance Management and Employee Engagement Software

4.44/5 (279 reviews)

Trakstar Feature Summary

  • Employee record management
  • Add and edit positions
  • Schedule appraisal and email reminders
  • Employee appraisal history view
  • Appraisal process editor
  • Manager and employee goals
  • Track progress with measurements
  • Note taking and tracking
  • 360º feedback
  • Colleague feedback
  • Rating scales for appraisals
  • Compare scores and results
  • Rater bias report
  • Rating distribution report
  • Performance history report

Competitor Feature Comparison

360 Degree Feedback
Activity Dashboard
Ad hoc Reporting
Administrative Reporting
Automatic Notifications
Competency Management
Document Storage
Electronic Submission
Employee Management
Engagement Analytics
Goal Setting / Tracking
Individual Development Plans
Organizational Charting
Performance Appraisal
Performance Management
Performance Reports
Reminders
Reporting & Statistics
Single Sign On
Status Reporting
Succession Planning
Visit WebsiteCompare App
360 Degree Feedback
Activity Dashboard
Ad hoc Reporting
Administrative Reporting
Automatic Notifications
Competency Management
Document Storage
Electronic Submission
Employee Management
Engagement Analytics
Goal Setting / Tracking
Individual Development Plans
Organizational Charting
Performance Appraisal
Performance Management
Performance Reports
Reminders
Reporting & Statistics
Single Sign On
Status Reporting
Succession Planning
Visit WebsiteCompare App
360 Degree Feedback
Activity Dashboard
Ad hoc Reporting
Administrative Reporting
Automatic Notifications
Competency Management
Document Storage
Electronic Submission
Employee Management
Engagement Analytics
Goal Setting / Tracking
Individual Development Plans
Organizational Charting
Performance Appraisal
Performance Management
Performance Reports
Reminders
Reporting & Statistics
Single Sign On
Status Reporting
Succession Planning
Visit WebsiteCompare App

Trakstar Feature Reviews

25 reviewers had the following to say about Trakstar's features:

Danielle Bach

Trakstar Review

2016-08-22

With each UI update it gets better and better.

Pros

Just the right amount of features so employees aren't overwhelmed Email notifications/reminders Ability to set different goals per employee with different weightings Reports

Cons

I wish the admin portal was more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Danielle,

Thanks so much for the review. We really appreciate it! Your words about the UI improving really make us feel good...we've been working on that upgrade for a while and were so excited to share it.

I hear you on logging in as a user to do certain things. It's not easy to keep things confidential and provide security, and this is something we will add to our group discussion for improvement. Thanks for sharing.

Take care,
Julie Rieken

Read more
Diane Hayes

Easy to use, great customer service support, and exceptional value for the price.

2017-12-07

Easy way to manage the performance management function.

Pros

Yup, pretty simple to use, for both employees and administrators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rhonda Mensah

Trakstar Performance Appraisal Software Review

2016-08-22

Received positive feedback from employees and managers as it relates to ease of use.

Pros

Ability to set goals, and define what is important for our organization as it relates to the performance management process.

Cons

Once the manager reviews with the employee, send to the employee the review via docu-sign to secure both signatures for the employee file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

Overall, love the tool, in particular, ease of use of the software and ability to pull reports.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Rhonda,

Thanks so much for the great review! I love that the feedback you've received is positive. Also, I like your docu-sign idea. I'll add that to our company discussion board for new features. We can route back to the employee...I'll have support confirm they've explored this option with you.

Take care,
Julie Rieken

Read more
Melissa B

Trakstar Made Our Review Process Easy

2016-08-22

Trakstar was very easy to work with and provided realistic expectations throughout the implementation process.

Pros

Our management has enjoyed how easy it is to use the software and track where supervisors and employees are within the review process.

Cons

Supervisors typically establish goals before making them visible to the employee and evaluate, discuss and agree upon the identified goals in the employees review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Melissa,

I love the title of your review, "Trakstar Made Our Review Process Easy." That's exactly what we hope.

Keep in touch as you move forward. Everything's included - even extra trainings if you need 'em.

Take care,
Julie Rieken

Read more
Yvonne Ruiz

Easy to use and understand

2016-03-30

Great for tracking performance reviews and updating notes in real time. Very easy to use for manager and employees.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Yvonne,

Thank you so much for your review! I'm glad you have found customer service to be patient. Look, organizations have lots of needs that change, so we make every effort to understand that.

Thanks again,
Julie Rieken

Read more
Anonymous
(Human Resources company, 51-200 employees)

Intuitive and Valuable Tool

2018-11-28

Pros

I also appreciate the options to customize based on our company's performance cycle.

Cons

We're also big into reporting, and it's not possible to pull the exact combination of information/reports we need.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Utilities company, 201-500 employees)

Good for small companies (less than 200 using simple appraisals)

2018-07-19

Pros

Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes

Cons

Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Sara Rojas

Great customer service

2016-08-22

Deadlines given were met and when a last minute change after going live was needed, customer service was able to get the mass edit uploaded before the time we were originally told so we were able to get back on track quicker than expected.

Pros

Easy to use, great format that is familiar to most everyone due to social media, employee folder having the ability to contain a multitude of uploaded files including past reviews prior to the electronic system.

Cons

Employee acknowledgement of appraisal does not actually show an electronic signature on the printed appraisal so unless the employee manually signs the appraisal it is difficult to show an employee acknowledged their appraisal for HR documentation purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sara,

I love the title of your review, "Great Customer Service." Thank you. It's a point of pride for us to hire high EQ, high empathy people who can connect and understand the needs of others. I'm glad that has been your experience.

Good feedback on the employee acknowledgement. I promise to add your thoughts to our feature discussion board. We consider every single thing we hear from customers and use the feedback to find patterns for improvement.

Keep in touch and let us know how we help.

Take care,
Julie Rieken

Read more
Jenny Allen

Fabulous

2017-12-21

Secure & easy to use performance management system - no more spreadsheets for us!

Pros

The flexibility within the system, and the design is very user friendly.

Cons

Can't choose if the managers do or don't have the ability to pull all the reports on appraisal results

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Macek

Easy to use

2016-08-22

The implementation, training and integration process was very simple!

Pros

Many of our employees do not use computers on a regular basis and often complain about new programs.

Cons

We did an informal review, but there was no real ability to track the review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sara,

Thank you for your review! I'm glad you have had compliments on the ease of use of Trakstar. That's fantastic. Stay tuned in 2017, we're taking a look at informal reviews...no promises, but I can promise you it's a hot topic.

Take care,
Julie Rieken

Read more
Mike Wilday

Trakstar makes annual appraisals as easy as 1 - 2 - 3

2017-11-16

This software has enabled us to track employee progress and performance year over year.

Pros

I like the ability to set goals, apply company-wide performance metrics and the ability to gather a history of appraisals over time so you can measure and track employee performance.

Cons

The workflow could be a little clearer. Sometimes its confusing how to manage each appraisal. There is a unique archiving system that seems like it should be simpler than it is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheree Yates

Trakstar for smaller non profit.

2016-08-22

Over all a good product. User friendly, and had nice features. I appreciate that they continue to look at ways to improve the system.

Pros

Users find it easy to move through the system.

Cons

Organizational chart is not user friendly for our size organization (90 employees). The system could benefit from offering additional reports or slicing options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sheree,

Thanks so much for your review! I love that you have noticed how we're trying to improve Trakstar. I love your ideas about adding additional reports. In fact, we're taking a special look at reports in 2017. Stay tuned!

Thanks again,
Julie Rieken

Read more
Susan Silver

Breath of Fresh Air

2016-08-22

We were using Survey Monkey for performance reviews.

Pros

Managers get to see the reviews for each competencies for all their direct reports in one one place.

Cons

Anonymous is truly anonymous, but tracking by Admin to see who has not completed their reviews was a little tedious as we had to go to each person's list of reviews outstanding instead of the employee who was being reviewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

You'll love implementing it. The techsupport staff is first rate. Very responsive, timely and had strong customer service skills.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Susan,

So many nice things you said in your review. I just want to thank you for taking the time. Please continue to keep in touch and know that we are happy to help whenever, and however we can.

Thanks again,
Julie Rieken

Read more
Bill Worobec

Easy to make changes to formats

2017-12-08

Pros

I like using this software and the update email notifications are helpful.

Cons

Additional customizable reports would be helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Robert Blizinski

Great Product

2012-02-06

Has helped our managers with both the practical (timeliness) and substantive componants of the performance review and feed back process.

Pros

Ease of Use Implementation Ability to taylor to different employee groups Customer service

Cons

Possibly too many functions to use and keep up on.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bob Kelley

Extremely valuable, flexible tool for measuring and evaluating employee goals.

2018-01-18

Measuring performance evenly and concretely for all our employees.

Pros

Trakstar offers flexibility. When employee changes occur, you can easily make the changes and begin the appraisal process of new hire at any point during the year.

Cons

It is practical but getting the set up started was the most difficult part. However, Trakstar was there to assist in the setup all the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Oudenbroek

satisfied customer

2016-03-18

Our Performance management process has become easy because of TrakStar.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sara,

Just a note to thank you for your review. I'm glad you are a satisfied customer. I know you work with our Dutch reseller, Dries Vinke, who is fantastic. I know he is interested in your success, and we are too.

Thanks again and have a delightful weekend!

Take care,
Julie Rieken

Read more
Vlasta Powell

Review for TrakStar

2016-09-18

I have been using and training our employees on TrakStar.

Pros

I think everything is pretty self explanatory.

Cons

I don't like that you can't carry over only some specifics goal. When there is an option for managers -would you like to carry over the goals to next appraisal... What if I would like to carry over only one of my 3 or 4 goals?

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Vlasta,

Thank you so much for your review of Trakstar. We appreciate the positive feedback.

Also, I love your suggestion on the way we could handle goals. We've bee looking at ways to make that experience even better, and your suggestion makes sense. I can't promise features, but I can promise we'll take your idea through the development cycle. Thank you!

Kind regards,
Julie Rieken

Read more
Megan Egan

Brilliant!

2012-04-05

It has made our appraisal system simple and efficient and the reporting software is brilliant.

Pros

We have recently purchased and commenced our Trakstar Performance appraisals for all of our staff.

Cons

We have no problems.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Babb

Nice way to have employees self evaluate and review performance

2018-09-28

Pros

Nice way for employees to track performance and add accolades.

Cons

When setting performance of yourself and picking grades, it can almost seem harsh for giving you a performance, for those being modest or wanting to improve.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Billar

Trakstar is rich in substance for managing performance appraisals

2019-02-21

It has helped me to keep not only my staff on track with their goals, but it keeps me on track with my own performance goals.

Pros

I really like how you can both individualize performance goals AND cascade collective goals per employee.

Cons

The support videos for using Trakstar are good, but I wish their were slides and non-video aids to help through tutorials as you learn to use Trakstar.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hillary Summers

Trakstar Rocks!

2016-08-22

Trakstar has helped streamline our performance review process and provided an opportunity to rethink our evaluation structure.

Pros

Easy access from anywhere, ease of making adjustment or changes, incorporating organizational goals, employee input, on-going feedback, pricing is reasonable, access to training videos...

Cons

It will be nice if additional components are options such as compensation manager, tracking applications, those are what I can think of off the top of my head.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

We purchased the product because of the customer service is excellent. I never felt pressured from the sale rep and in fact felt like they were more about finding solutions about our current frustration with our old system. I called three references of current Trakstar users that had been customers for years. The whole process was transparent, easy and affordable.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Hillary,

Love the title of your review, "Trakstar Rocks!" I think your review rocks... :-)

I love hearing about the various successes you've had, from rethinking evals to great customer service to streamlining...all good.

I also LOVE your idea of comp tracking. I can't promise exact new features (I can say there are good things in the works!) but I can say we are definitely exploring comp tracking to learn more. It's on our radar, too.

Thanks again for the kind words,
Julie Rieken

Read more
Natasha Parker

Great software!

2016-08-22

Employees and supervisors are tracking their performance throughout the entire year.

Pros

User friendly and tracks performance all-year round

Cons

We haven't encountered many setbacks in this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Trakstar

Once all staff are trained on the software, they will love the ease of using it.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Natasha,

We love Cities! Thanks for being a Trakstar customer. I'm so glad the feedback has been positive. As you go further along, just reach out for whatever you need...trainings, etc. It's all included and we're here to help.

Thanks so much.
--Julie Rieken

Read more
Beth Thomas

PMPs Made Easy

2019-10-15

The employees complain about performance management; but not about trakstar.

Pros

Ease of use; customer service. The set-up is extremely easy; changing forms is easy.

Cons

Extra cost for the added features - succession planning

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Scott

Our HR Department loves Trakstar

2018-04-24

Great employee goal monitoring software and eliminates piles of paperwork and our HR department loves that.

Pros

Lets us easily track employees, set goals and watch those employees achieve those goals.

Cons

Would like to see even more functionality in Trakstar because not every company operates like a cookie cutter model. Sometimes you need more customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more