Trakstar Features

Trakstar

Employee Performance Appraisal Software

4.45/5 (266 reviews)

Trakstar Feature Summary

  • Employee record management
  • Add and edit positions
  • Schedule appraisal and email reminders
  • Employee appraisal history view
  • Appraisal process editor
  • Manager and employee goals
  • Track progress with measurements
  • Note taking and tracking
  • 360º feedback
  • Colleague feedback
  • Rating scales for appraisals
  • Compare scores and results
  • Rater bias report
  • Rating distribution report
  • Performance history report

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Competitor Feature Comparison

Trakstar Feature Reviews

25 reviewers had the following to say about Trakstar's features:

Danielle Bach

Trakstar Review

2016-08-22

With each UI update it gets better and better.

Pros

Just the right amount of features so employees aren't overwhelmed Email notifications/reminders Ability to set different goals per employee with different weightings Reports

Cons

I wish the admin portal was more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Danielle,

Thanks so much for the review. We really appreciate it! Your words about the UI improving really make us feel good...we've been working on that upgrade for a while and were so excited to share it.

I hear you on logging in as a user to do certain things. It's not easy to keep things confidential and provide security, and this is something we will add to our group discussion for improvement. Thanks for sharing.

Take care,
Julie Rieken

Read more
Diane Hayes

Easy to use, great customer service support, and exceptional value for the price.

2017-12-07

Has useful reports to help analyze performance.

Pros

Yup, pretty simple to use, for both employees and administrators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa B

Trakstar Made Our Review Process Easy

2016-08-22

Trakstar was very easy to work with and provided realistic expectations throughout the implementation process.

Pros

Our management has enjoyed how easy it is to use the software and track where supervisors and employees are within the review process.

Cons

Supervisors typically establish goals before making them visible to the employee and evaluate, discuss and agree upon the identified goals in the employees review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Melissa,

I love the title of your review, "Trakstar Made Our Review Process Easy." That's exactly what we hope.

Keep in touch as you move forward. Everything's included - even extra trainings if you need 'em.

Take care,
Julie Rieken

Read more
Yvonne Ruiz

Easy to use and understand

2016-03-30

Great for tracking performance reviews and updating notes in real time. Very easy to use for manager and employees.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Yvonne,

Thank you so much for your review! I'm glad you have found customer service to be patient. Look, organizations have lots of needs that change, so we make every effort to understand that.

Thanks again,
Julie Rieken

Read more
Sara Macek

Easy to use

2016-08-22

The implementation, training and integration process was very simple!

Pros

Many of our employees do not use computers on a regular basis and often complain about new programs.

Cons

We did an informal review, but there was no real ability to track the review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sara,

Thank you for your review! I'm glad you have had compliments on the ease of use of Trakstar. That's fantastic. Stay tuned in 2017, we're taking a look at informal reviews...no promises, but I can promise you it's a hot topic.

Take care,
Julie Rieken

Read more
Melissa Ervin

Amazing Performance Appraisal Software

2016-08-22

It has been very easy to customize the program to work well for us, and employees have had a really easy time navigating the program.

Pros

Employees have a really easy time navigating their way around, and it is very customizable.

Cons

Nothing so far. We have used it for one year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Melissa,

Amazing?!? Thank you for saying so! We appreciate it and are here to help as time goes by.

Thanks again,
Julie Rieken

Read more
Bill Worobec

Easy to make changes to formats

2017-12-08

Pros

I like using this software and the update email notifications are helpful.

Cons

Additional customizable reports would be helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rhonda Mensah

Trakstar Performance Appraisal Software Review

2016-08-22

Received positive feedback from employees and managers as it relates to ease of use.

Pros

Ability to set goals, and define what is important for our organization as it relates to the performance management process.

Cons

Once the manager reviews with the employee, send to the employee the review via docu-sign to secure both signatures for the employee file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

Overall, love the tool, in particular, ease of use of the software and ability to pull reports.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Rhonda,

Thanks so much for the great review! I love that the feedback you've received is positive. Also, I like your docu-sign idea. I'll add that to our company discussion board for new features. We can route back to the employee...I'll have support confirm they've explored this option with you.

Take care,
Julie Rieken

Read more
Sara Rojas

Great customer service

2016-08-22

Deadlines given were met and when a last minute change after going live was needed, customer service was able to get the mass edit uploaded before the time we were originally told so we were able to get back on track quicker than expected.

Pros

Easy to use, great format that is familiar to most everyone due to social media, employee folder having the ability to contain a multitude of uploaded files including past reviews prior to the electronic system.

Cons

Employee acknowledgement of appraisal does not actually show an electronic signature on the printed appraisal so unless the employee manually signs the appraisal it is difficult to show an employee acknowledged their appraisal for HR documentation purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sara,

I love the title of your review, "Great Customer Service." Thank you. It's a point of pride for us to hire high EQ, high empathy people who can connect and understand the needs of others. I'm glad that has been your experience.

Good feedback on the employee acknowledgement. I promise to add your thoughts to our feature discussion board. We consider every single thing we hear from customers and use the feedback to find patterns for improvement.

Keep in touch and let us know how we help.

Take care,
Julie Rieken

Read more
Anonymous
(Utilities company, 201-500 employees)

Good for small companies (less than 200 using simple appraisals)

2018-07-19

Pros

Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes

Cons

Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Susan Silver

Breath of Fresh Air

2016-08-22

So many man hours to compile a decent report for 360 /multi rater reviews.

Pros

Love the Notes feature between review periods.

Cons

Anonymous is truly anonymous, but tracking by Admin to see who has not completed their reviews was a little tedious as we had to go to each person's list of reviews outstanding instead of the employee who was being reviewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

You'll love implementing it. The techsupport staff is first rate. Very responsive, timely and had strong customer service skills.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Susan,

So many nice things you said in your review. I just want to thank you for taking the time. Please continue to keep in touch and know that we are happy to help whenever, and however we can.

Thanks again,
Julie Rieken

Read more
Anonymous
(Human Resources company, 51-200 employees)

Intuitive and Valuable Tool

2018-11-28

Pros

Since their new design update, Trakstar is easy to use for the average employee. It's fairly intuitive, and the training sessions and videos are easy to grasp.

Cons

We're also big into reporting, and it's not possible to pull the exact combination of information/reports we need.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Meron Bahta

Great Performance Tracking Tool

2016-08-22

It's easy to use for managers and employees. It helps track in real time while also being useful to track 90 day as well as annual reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Meron,

I love that Trakstar has helped you track performance for both 90 day and annual reviews. Keep in touch as your needs evolve and we'll be happy to adjust as needed.

Thanks again,
Julie Rieken

Read more
Mike Wilday

Trakstar makes annual appraisals as easy as 1 - 2 - 3

2017-11-16

It has been very valuable to our company as it allows us to archive a history of employee appraisals and doesn't require a paper process.

Pros

I like the ability to set goals, apply company-wide performance metrics and the ability to gather a history of appraisals over time so you can measure and track employee performance.

Cons

The workflow could be a little clearer. Sometimes its confusing how to manage each appraisal. There is a unique archiving system that seems like it should be simpler than it is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheree Yates

Trakstar for smaller non profit.

2016-08-22

Over all a good product. User friendly, and had nice features. I appreciate that they continue to look at ways to improve the system.

Pros

Users find it easy to move through the system.

Cons

Organizational chart is not user friendly for our size organization (90 employees). The system could benefit from offering additional reports or slicing options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Sheree,

Thanks so much for your review! I love that you have noticed how we're trying to improve Trakstar. I love your ideas about adding additional reports. In fact, we're taking a special look at reports in 2017. Stay tuned!

Thanks again,
Julie Rieken

Read more
Hillary Summers

Trakstar Rocks!

2016-08-22

Trakstar has excellent customer service and make it easy to go live.

Pros

Easy access from anywhere, ease of making adjustment or changes, incorporating organizational goals, employee input, on-going feedback, pricing is reasonable, access to training videos...

Cons

It will be nice if additional components are options such as compensation manager, tracking applications, those are what I can think of off the top of my head.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

We purchased the product because of the customer service is excellent. I never felt pressured from the sale rep and in fact felt like they were more about finding solutions about our current frustration with our old system. I called three references of current Trakstar users that had been customers for years. The whole process was transparent, easy and affordable.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Hillary,

Love the title of your review, "Trakstar Rocks!" I think your review rocks... :-)

I love hearing about the various successes you've had, from rethinking evals to great customer service to streamlining...all good.

I also LOVE your idea of comp tracking. I can't promise exact new features (I can say there are good things in the works!) but I can say we are definitely exploring comp tracking to learn more. It's on our radar, too.

Thanks again for the kind words,
Julie Rieken

Read more
Jenny Allen

Fabulous

2017-12-21

Secure & easy to use performance management system - no more spreadsheets for us!

Pros

The flexibility within the system, and the design is very user friendly.

Cons

Can't choose if the managers do or don't have the ability to pull all the reports on appraisal results

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelsi Wilkins

User Friendly

2016-08-22

The feedback from our managers and employees is always positive.

Pros

User Friendly.

Cons

We have not found the reporting to be useful for what we are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Kelsi,

Thanks so much for the review. e appreciate it and I'm so glad our support has been helpful.

As for reports, I would LOVE to know more about what would be useful...we're taking a look at reporting in 2017. Can you and I connect?

Take care,
Julie Rieken

Read more
Brenda Dahl

Trakstar had really helped our appraisal process

2016-08-22

Moving our annual appraisals to Trakstar has brought us to nearly 100% compliance. Prior to Trakstar we had paper appraisals that rarely got completed and were nearly impossible to track.

Pros

It has built in email reminders that are incredibly useful.

Cons

Not always intuitive for the end user. I've also accidently deleted an appraisal and there is no way to "undo" or retrieve it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering Trakstar

Take full advantage of the help videos and customer service.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Brenda,

To near 100% compliance? I'd high-five you if we were in the same room - that's amazing.

Keep us in mind as your needs evolve, all support and trainings are included and we love to help.

Thanks again,
Julie Rieken

Read more
Megan Egan

Brilliant!

2012-04-05

It has made our appraisal system simple and efficient and the reporting software is brilliant.

Pros

Our staff have now completed their annual performance appraisal and have embraced the day to day employee notes to track their ups and downs.

Cons

We have no problems.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rob Scott

Our HR Department loves Trakstar

2018-04-24

Great employee goal monitoring software and eliminates piles of paperwork and our HR department loves that.

Pros

Lets us easily track employees, set goals and watch those employees achieve those goals.

Cons

Would like to see even more functionality in Trakstar because not every company operates like a cookie cutter model. Sometimes you need more customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Friedman

Trakstar Review

2016-08-22

It also gives us more and more accurate reporting capabilities.

Pros

It's very user friendly for the most part. I havent been asked many questions about how to do things but we also put together our own training guides.

Cons

There is no way to export reports, just print.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Lauren,

I love that your first experience with online reviews was a.) with Trakstar and b.) streamlined. yes!

If you don't mind, I'll have support reach out to you on exporting reports. I think it might be possible, let's hope.

Take care,
Julie

Read more
Amy Rout

Great product

2016-08-22

We use it for our biannual review process and our employees rarely have any issues.

Pros

Easy to use and customizable

Cons

Some limitations but overall not too bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Amy,

I have to agree...great functionality and even better customer support. We really try to hire the friendliest, smartest people we can find, and I am so proud of them.

Thanks for your review!
--Julie Rieken

Read more
Amy Fischer

We have used it for 3 years

2016-03-17

Pulling reports and tracking where employees and/or supervisors are at in the scoring phase is much appreciated.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Amy,

Thank you for your review of Trakstar! We also love receiving customer suggestions, and consider *every single one* as we build features. While I can't guarantee we can build each feature our customers request, I can promise we all consider every one that comes through.

Thank you again, and please let us know if there is more we can do to help you be successful - fresh trainings, etc.

Kind regards,
Julie Rieken

Read more
Nathan Carmona

Good

2016-03-21

Wish it has more features, like being able to track time off requests, tracking sick and vacation time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Nathan,

Thanks for your review. I'm glad Trakstar has been good for you.

You're right, we'd love more features like the ones you describe. Time tracking is a great ideaa. We're working on some things for this year like a new user interface and Succession Planning. How about this? I'll add your ideas to the list of feature requests we gather from customers, and bring them forward at our next company-wide feature request meeting that we hold twice a year? I can't promise we can build all requests, however, I can promise we'll bring them forward.

Thank you again for your review!

Kind regards,
Julie Rieken

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