Trakstar Pricing Plan & Cost Guide

Trakstar

Performance Management and Employee Engagement Software

4.44/5 (279 reviews)

Trakstar Pricing

Starting from: $4370.00/year

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!

View Pricing Plans

Competitors Pricing

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Pricing model: Subscription

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Pricing model: Subscription

Square Payroll

Starting from: $34.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Userlane

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Trakstar Pricing Reviews

Pros
  • Excellent process automation, customizable reminder emails, ability to clearly define scores, outstanding and fast-responding customer service.Paul M.Read the full review
  • Long story short; Good software, great costumer service and still some room for improvement to stay on top of the game.Kim d.Read the full review
  • I really like the ability to comment (encourage) other people in your organization so that peer feedback can be utilized in annual performance reviews.Jeremiah D.Read the full review
Cons
  • You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying.Grant R.Read the full review
  • In addition, the adding of ratings is required yet pointless in how I have it setup. Finally the inability of an individual user to look up their history is annoying.Josh G.Read the full review
  • The most telling piece of evidence I can offer about Trakstar's performance and user-friendliness is the lack of questions and problems that our supervisors and managers experience.Jennifer N.Read the full review
95%
recommended this to a friend or a colleague

25 reviewers had the following to say about Trakstar's pricing:

Aimee Florez

A bare-bones performance mgmt tool for organizations ready to upgrade but can't afford the big guns.

Used occasionally for 1-2 years
Reviewed 2017-09-18
Review Source: Capterra

See my review - it focused on competencies, so as an organization looking to be more progressive, we were ready to use it.

Pros
Focus on competencies - which many other cheap - to - affordable products don't offer.

Cons
You can't customize the appraisal process. It's either the formal appraisal (with ratings) or a 'goal setting' function. So, it won't work for orgs like mine who tend to do a mid-year 'check-in' as opposed to the full appraisal process. Customer service is slow, email only really, and not always helpful in giving you a complete solution. They also do not do 360s which is something we've begun to do at my org. Also, if you are not focusing on competencies, as an org--which I'm certain MANY are not, I'm not at all sure how you would use this tool.

Response from Trakstar


Hi Aimee,

Thank you so much for leaving this review! Our customer's feedback is so important. I do want to mention that, as an administrator, 360 reviews can be enabled in your Trakstar site and we'd be happy to walk you through what that set up looks like. In addition, we might be able to offer some insight and take your feedback on how to have a more flexible review process by utilizing Trakstar's open ended questions and flexible rating scales features.

Thank you again for taking the time to leave this review and we hope we can help make your review process match what you're looking for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Suzzanne Fleet

Newer Trakstar User - we love it!

Used daily for less than 6 months
Reviewed 2016-11-28
Review Source: Capterra

We recently implemented Trakstar and this is the first time that we're using it for our annual review cycle. Every team member went through PA training, which included learning about Trakstar. The feedback so far has been great - it's easy to use, intuitive, and will make the process so much easier than what we've done in the past (a form we created in Excel!). As an administrator I've reached out lots of times to Trakstar's support group with questions about reports, functionality, etc. They are super responsive, great to work with, and have helped me find some work-arounds for things that we needed for our company. This tool is a GREAT VALUE. The implementation was very easy, went quickly, and we were able to deliver an online tool that we had not originally planned to do this year. We're looking forward to learning more and make the most out of Trakstar.

Pros
Ease of implementation, ease of use. The price is great. Our team members have picked up on it quickly.

Cons
We have some specific reporting needs that Trakstar doesn't have. It's okay, we've found workarounds.

Response from Trakstar


Suzanne,

Thank you so much for your review. We are thrilled to work with you and Cydcor. I'm glad your people have responded well to training and that our support team has been helpful to you.

We plan to work on our reports this year so I'd love to know about your needs.

Please stay in touch and thanks again for your review!

Kind regards,
Julie Rieken

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Troy Lange

Significant Improvements to our Appraisal Process

Reviewed 2010-09-20
Review Source: Capterra

TrakStar has help our organization to get on top of the critical work of appraising performance. We were able to integrate our beliefs and ideas around the process of appraisals and migrate our forms simply and easily. Thanks TrakStar

Pros
Rich feature set Competitive pricing Multi and Outside raters

Cons
No negative issues to report

Rating breakdown

Ease of use
Customer support

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Karla Spivey

Great Software

Used monthly for less than 6 months
Reviewed 2016-08-22
Review Source: Capterra

Great trainers who follow up often to ensure you are on the right track with the software and want to know where you are having issues.

Pros
Not too complex. Great price. Customizable to your company.

Cons
None.

Response from Trakstar


Hi Karla,

Thanks for the great review! I love that our support team has been helpful. We expect them to love our customers back, and they do!

Take care,
Julie Rieken

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Erica Wight

TrakStar- Easy System with Fantastic Customer Support

Reviewed 2011-04-27
Review Source: Capterra

This is a good product with a great price and excellent customer service.

Pros
TrakStar is aesthetically pleasing with easy manuverability. The system is improving every year to continuously meet their customers' needs. The customer service and support is top notch, I always get help right away.

Cons
I wish it connected easily with other systems- our HRIS system, etc

Rating breakdown

Ease of use
Customer support

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Joey Durso

Take your performance conversations to the next level!

Used occasionally for 6-12 months
Reviewed 2017-10-16
Review Source: Software Advice

While this is an investment, it is one of the most comprehensive performance SaaS out there for it's price point.

Pros
Easy to use, near plug and play set-up, organization of data and helpful analytics! This software has kept us at the forefront of industry performance review standards.

Cons
Engagement is not intuitive, and still requires a champion pushing it forward in the organization, but I think that is standard with any platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kim McDowell

Promantek works

Reviewed 2009-10-26
Review Source: Capterra

Strongly recommend this product.

Pros
Easy to set up, use, train. Flexible for different operations. Customer support is the best I've every received. Priced competitively.

Cons
Any concerns have always been taken care of quickly.

Rating breakdown

Ease of use
Customer support

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Hillary Summers

Trakstar Rocks!

Used weekly for less than 6 months
Reviewed 2016-08-22
Review Source: Capterra

Trakstar has helped streamline our performance review process and provided an opportunity to rethink our evaluation structure. Trakstar has excellent customer service and make it easy to go live. It has been an enjoyable process and now our reviews are less burdensome for the supervisors and HR department.

Pros
Easy access from anywhere, ease of making adjustment or changes, incorporating organizational goals, employee input, on-going feedback, pricing is reasonable, access to training videos...

Cons
It will be nice if additional components are options such as compensation manager, tracking applications, those are what I can think of off the top of my head.

Response from Trakstar


Hi Hillary,

Love the title of your review, "Trakstar Rocks!" I think your review rocks... :-)

I love hearing about the various successes you've had, from rethinking evals to great customer service to streamlining...all good.

I also LOVE your idea of comp tracking. I can't promise exact new features (I can say there are good things in the works!) but I can say we are definitely exploring comp tracking to learn more. It's on our radar, too.

Thanks again for the kind words,
Julie Rieken

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeremy Hay

We hoped for better!

Reviewed 2016-10-26
Review Source: Capterra

We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly. The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system. The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal. We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle. The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it.

Pros
Affordable, decent design (UI, not UX)

Cons
Difficult UX, can't pull many of the reports you would need, doesn't give you many meaningful insights at all, lots of bugs, slow response by support (they have a very small team), almost every process is manual and takes a LONG time to make changes in the system due to this issue

Response from Trakstar


Hi Jeremy,

I am very sorry to hear your experience. You have quite a bit of important feedback. I think it might be best if you and I were to speak over the phone. I'd love to better understand your needs and be able for us to connect personally.

I'll reach out to you now to learn more.

Thanks for your honesty, perhaps we can better understand your needs soon.

Kind regards,
Julie Rieken

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Ron Rankin

Efficient and Effective Performance Appraisal Solution

Reviewed 2009-10-26
Review Source: Capterra

Excellent! The ability to customize goals, factors and ratings is designed well.

Pros
-The software program is very "user friendly." Our employees were able to "go live" with minimal training. -I decided to go with this performance management tool because of the unique ability to tailor it to our position-specific needs. It provides a common structure yet allows the competency design-differentiation necessary in each of our four distinctly different business units. -We have adopted this system at both exempt and non-exempt levels. -The program is not intimidating to those employees with little computer experience. Going live with TrackStar has actually helped some of our mature managers gain computer skills. -TrackStar technical support has never failed to respond when we needed them. -I researched and priced several other popular computer-based performance appraisal products, and undoubtedly, TrackStar is the most economical. We saved thousands of dollars going with TrackStar and are very happy with the system.

Cons
On occasion, the system has been slow due to heavy traffic. Lately we haven't had this problem. I think upgrades for capacity are managed pretty well now.

Rating breakdown

Ease of use
Customer support

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Teri Sullivan

Good for the Price

Reviewed 2013-10-17
Review Source: Capterra

This is a good basic system that does not have all the bells and whistles of something like Success Factors or Halogen. The pros are that it is much less expensive than those systems, fairly easy to learn, and covers the basics of an online performance management system pretty well. Unfortunately, we found the implementation process to lack enough support (there is the feeling that they just want you to put it in an not ask any questions), and the system to have some fairly non-user-friendly processes (some of them really don't make any sense at all, and we are getting a lot of questions from users who get "stuck" because of them). Overall, good for the price.

Response from Trakstar


We've been privileged to work with this customer and wish we could have met all of their expectations without any hiccups. After this review, we immediately contacted this customer to discuss anything we could do to rectify the situation as one of our core tenants is to provide exceptional customer service. Their feedback helped us identify a few areas that we have since improved.

While we can't guarantee every implementation will be perfect, we do the best we can to provide our customers the highest quality support we can offer, and we're improving all the time.

Thanks Teri for this review, it's an opportunity for us to grow.

David
CEO

Rating breakdown

Ease of use
Customer support

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Sabrina Sidl

2018 Review - Consultant perspective

Used occasionally for less than 6 months
Reviewed 2018-11-30
Review Source: Capterra

Implemented Trakstar as a Consultant across 2 companies with very different use-cases - interesting experience in getting 2 work with 2 firms where I play very different roles (Firm 1: acting as Administrator and Manager - latter of which necessitates a lot of changes as I cannot be the de facto Manager; Firm 2: there will be Managers taking over the actual role, Goals and Notes will be used, etc.)

Pros
Flexibility to be rolled out for HR internal and consultants working on Human Capital initiative Pricing model when considering getting multi-rater feedback from external sources Mix between preset competencies and allowance to customize Relatively user-friendly compared to other products Flexibility in turning on/off features My rep and the experience of the support team

Cons
a lot of hidden layers in compiling review forms the initial set up where nobody talks to you before you upload that excel spreadsheet outlining the cohort groups - this was confusing at best and was the first touch-point with Trakstar - even if you attach a quick recording being a bit more granular on what is required there lack of easy tracking capabilities of people completing reviews (as you get close to deadline and need to cat-herd individuals) reporting is bit complex (that could just be me though) would be great to get some guidance on resourcing this platform for perhaps a few different use cases

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lauren Harbert

Mid-implementstion

Reviewed 2016-03-21
Review Source: Capterra

Weighed the system against many others in industry, chose based on price and customer service. They even took into account our NFP status! We are mid implementation right now and everything is been a breeze so far, customer service has been fantastic . Would highly recommend Trakstar to other businesses looking to implement a performance rating system!

Response from Trakstar


Hi Lauren,

Thank you so much for your review! I love that you selected Trakstar over others. As you go through full implementation and a full review cycle, keep us close for any adjustments you may want or need to help Trakstar fit your organization well!

Cheers,
Julie Rieken

Rating breakdown

Ease of use
Customer support

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Ken Leibold

TrakStar has met all of our needs!

Reviewed 2009-10-26
Review Source: Capterra

This product has always met my four requirements for software.

Pros
I wanted a product that was easy to use, was robust, had good support, and was low cost. TrakStar has met every one of those requirements. By the way, I do not usually do a product endorsement, but this product is so good I am willing to do so this one time. In the two years we have used TrakStar, it has always been able to do what we have wanted to do. Any time one of our 125 managers has asked if TrakStar could do something, the answer has always been "yes".

Cons
I have not had any issues with this software.

Rating breakdown

Ease of use
Customer support

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Beth Thomas

PMPs Made Easy

Used daily for 2+ years
Reviewed 2019-10-15
Review Source: Capterra

The employees complain about performance management; but not about trakstar. I always separate the two. They like trakstar. I do a training called "Tips for Better Appraisals" and integrate the use of trakstar into it and how easy it is to ensure that you will get an excellent review if you utilize the great features availble in trakstar such as the notes and goal tracking.

Pros
Ease of use; customer service. The set-up is extremely easy; changing forms is easy.

Cons
Extra cost for the added features - succession planning

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer D'Angelo

Excellent System - We love it!

Reviewed 2010-08-31
Review Source: Capterra

After the several vendors we interviewed TrakStar had the best overall system, quality, and cost.

Pros
We love the system. It is so very easy to use and the staff have adjusted well to an electronic version of their appraisal system. We are on-time and compliant in so many areas, organized, and are now able to track and trend behaviors so we can train accordingly. TrakStar helps us keep our organization as healthy as healthy as our patients. We highly recommend this system.

Cons
I don't reallyl have any cons...if anything we could stremline the sync with our payroll system a bit more efficiently.

Rating breakdown

Ease of use
Customer support

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Chris Clausi

Love It!!!!

Reviewed 2015-11-17
Review Source: Capterra

We looked high and low for a product that would meet our unique needs. While we still haven't rolled out the product, the customer support, ease of use, video tutorials, and much much more have convinced me this is the best product for us.

Response from Trakstar


Thanks for the review, Chris! We're going to work hard to ensure your rollout is fantastic. Glad you found Trakstar, it is very flexible to meet the unique needs of our customers.

Let me know if we (or I) can be of assistance in making sure things go really well for you at City of Franklin.

--Julie Rieken

Rating breakdown

Ease of use
Customer support

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Linda Barineau

Trakstar appraisal software

Used weekly for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

Overall experience has been great - the product is a great value; it's easy to use and to teach others to use. The service team is very responsive.

Pros
It's an easy and intuitive platform from setting up to implementing and training others to utilize.

Cons
Keeping up with the upgrades can be challenging. However, Trakstar does their job of notification and preparatory work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Gay

TrakStar = 5 Stars!

Reviewed 2010-09-01
Review Source: Capterra

Before purchasing TrakStar, we looked at all the competitors. As a growing organinzation, the product met all of our needs and then some.

Pros
Great value. Incredibly intuitive and user-friendly! Administration is a breeze. Product support has been excellent (staff is patient, responsive, friendly, very knowledable and customer focused). The product has exceeded my expectations! My job in HR has become that much easier. Thank you, Promantek!

Cons
It would be great to add a succession planning module.

Rating breakdown

Ease of use
Customer support

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Ali Garner

You Get What You Pay For

Used weekly for 1-2 years
Reviewed 2016-08-22
Review Source: Capterra

Since my introduction as both an Administrator and a User, Trakstar is too cumbersome and too restrictive. Having to identify dates, archive, and tie to the competencies that are already that are too cumbersome. We have made it work, but I will change products as soon as we choose to afford it.

Pros
Fairly easy once you know what you're doing.

Cons
Not much. It is easy to self score.

Response from Trakstar


Hi Ali,

I'm so sorry to hear you feel things have been complicated. I wish we could offer some help. I hope you won't mind if I ask our support team to reach out to you. If we can keep you as a customer, we'd love to do so.

Thanks so much,
Julie Rieken

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Sophie LoBue

TrakStar - the best performance management program on the market today!

Reviewed 2011-03-31
Review Source: Capterra

I highly recommend this program for any company that is looking at having an on-line performance management system that their employees and managers will find easy to use and adaptable to their goals/objectives. The ability to update one's progress during the year is a huge PLUS. This system makes the "annual review" a task one looks forward to completing.

Pros
1.TrakStar is the only performance management software program on the market that will meet all of your expectations. 2.Easy to use 3.Adapts easily to your performance criteria 4. Coaching tips 6. Employee/Manager "How to" videos 7.Outstanding support staff 8.Cost effective

Cons
Nothing. I researched many programs and only TrakStar could meet all of our criteria.

Rating breakdown

Ease of use
Customer support

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Anonymous

Loving this software!

Used occasionally for 6-12 months
Reviewed 2019-08-15
Review Source: Capterra

Pros
It is quite easy for anyone to use. Even if you aren’t familiar with it or you are having any difficulty in using it, there are videos for guidance. Training is also very easy. You can also customize your performance appraisal to the needs of the organization. Cost is quite inexpensive. Software allows employee to be a part of the process, something which had been previously lacking in organizations in conduction performance evaluations.

Cons
Customization options are somewhat limited.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Jeff Hampton

Taken Our Process to the Next Level

Reviewed 2016-03-21
Review Source: Capterra

Trakstar was by the far the best and most cost effective solution for our company. Our process before Trakstar was strictly a manual process that wasn't as meaningful a process as we wanted. Trakstar helped get us set up and on line very quickly. This allowed us to get our employees more engaged in the review and goal setting process and streamlined the details.

Response from Trakstar


Hi Jeff,

I just love your review. Thank you so much! I also love that your employees are move engaged in the process. That's fantastic.

Let us know along the way how we can ensure continued success - trainings, reports, you name it. We're here to help.

Thanks again,
Julie Rieken

Rating breakdown

Ease of use
Customer support

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Josh Gretz

OK for what it is

Reviewed 2016-03-21
Review Source: Capterra

It's nice and flexible and a good value for what it costs. That said it is based on an outdated model of a hierarchical structure. For example, if I actually put my ceo at the top of the structure, no one could rate him, so I had to make up a "top person". In addition, the adding of ratings is required yet pointless in how I have it setup. Finally the inability of an individual user to look up their history is annoying.

Response from Trakstar


Hi Josh,

Thanks for your review. Sounds like I might be able to learn quite a bit from your feedback. Would it be okay if we spoke directly?

We take customer thoughts seriously and I'd love to hear more.

Kind regards,
Julie Rieken

Rating breakdown

Ease of use
Customer support

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Patricia Guerra

Annual Evaluation

Reviewed 2016-03-23
Review Source: Capterra

Pros: The Trakstar system is an excellent user-friendly, cost-conscious, evaluation system. The software is extremely easy to navigate, both from an administrator and user perspective. The support training videos and learning bytes are excellent resources for administrators and users. Cons: Export of organizational charts, all or nothing contributor option, retention of historical approval/rejection comments, and the lack of an option to capture all goals entered by all Supervisors and Employees for the current evaluation period

Response from Trakstar


Hi Patricia,

Thank you so much for your review! We appreciate hearing both the pros and cons of our software. We think the short videos are really helpful for users, too, and the web usage stats suggest people like them.

On the cons: you're totally right about printing the org chart. It's a hard technical problem to solve with large organizations - big org charts, fonts too small and a printable page.

As for the other things you've mentioned, I like your suggestions and can promise we'll bring them forward to the next feature request meeting we hold company wide.

Thank you for your feedback and your review, and for being a Trakstar customer.

Take care,
Julie Rieken

Rating breakdown

Ease of use
Customer support

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