Trakstar Perform Reviews

We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable.

When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!!

Customization of review forms, review types, competencies, approval routes, and dedicated customer support team who always responds within 24 hours of a general issue, and within an hour of two of high importance issues.

Wish it was an all in one solution for HR/payroll/performance so we had everything in one place

Hi Ali, Your review is fantastic, and we appreciate it. We're so glad to have ABC Financial with Trakstar. Please continue working with us as your needs evolve, we're happy to be there. Yes...all-in-one...I hear you. We're going to add new things in 2017 and will continually work to improve. Take care, Julie Rieken

All in one place.

No personal customer service - always on the phone and remotely located. Also seems to offer features we don't know how to use, often has errors (dates are wrong) and it's not easy to make changes.

Hi Kate, I'm so sorry you haven't had the best experience. I'd love to hear more about what we can do to improve and get your honest, direct feedback. I'll be reaching out. Thanks, Julie Rieken

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Hi Kirstie, Thank you so much for your fantastic review. I'm glad Trakstar works for your organization in lots of places worldwide. I also love your suggestions. Here's what I can promise. We track and bring forward every customer suggestion as we build features and determine direction. We do this bi-annually at a Trakstar meeting we call "Festivus." (Seinfeld fan?) At this meeting, we bring forward all ideas and vet them based on demand and need. While we can't promise to act on every idea from all customers, I *can* promise your ideas will be heard by the group. And, fwiw, all of your suggestions are great ones!! Thanks again, Kirstie. Cheers, Julie Rieken

What I like best about this software is that you don't have to set up separate processes for Goal Setting, Mid-Year, or Year-End. Your appraisal is one process that stays open all year long. You can continuously make notes and track progress. I also love the ability to customize the software however you like as well.

I haven't found anything that I don't like about Trakstar.

I find the layout of the software/site to be clean and pretty easy to maneuver around.

I find the software fairly easy to use - but I think it's more because I am one of the administrators and helped to customize it to our needs and the fact that I use it more often than other staff. We are still trying to get staff to use it more often (for notes, etc.) rather than once/twice a year when doing their reviews.

I like that there is an option for peer-to-peer communication, as this could be a platform for constructive criticism. I also prefer this software because I am able to receive timely feedback from my employer, as well as see a list of employee goals so I'm always reminded what I'm working towards.

I wish that there was a means to do a mid-year review instead of just the set-up for a yearly review. I feel that mid-year or even quarterly reviews help to keep employees on track.

Easy to use and customizable

Some limitations but overall not too bad

Hi Amy, I have to agree...great functionality and even better customer support. We really try to hire the friendliest, smartest people we can find, and I am so proud of them. Thanks for your review! --Julie Rieken

Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes

Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently

I've had top-notch help from your reps who have answered my calls and answered my questions. Your company is also proactive in sharing information via frequent webinars. Matt Weissenborn was very helpful, articulate and professional in his presentation. I enjoy using the Measurement tools in the online software.

I wish there was a Guide for Administrators -- just as there is one called "Employee Guide" for users. It would take significantly less time to refer to one than to call or try to figure out something myself (trial/error). I would like a means to SEE the individual's goals without having to download to export.

Hi Jill, Many thank for your review. Love to hear the things that have helped - like emails that helped keep things on track. Also, great to hear our support team has been top-notch. I love your ideas - so many good ones I won't repeat them here in my response, and I will promise to add them to our feature discussion board. As a company, we review every single suggestion to see patterns and try to improve. Thanks again! --Julie Rieken

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Hello Ana, It is so nice to hear from you. Thank you for the recommendation, and for specifically mentioning Lauren Fish. We really like her, too. As things continue to evolve and you need adjustments to timing, processes, forms, emails...anything, please let us know and we'll be happy to help. Again, thank you! Julie Rieken

I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process.

I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable.

TrakStar has had huge success within our agency. We are a government agency and have special guidelines due to our union contract on how we process evaluations. But even with those rules and requirements TrakStar was extremely easy to implement and use for our staff.

Would love to see Plans and Evals scheduled at the same time. Our supervisors are required to submit goals in the plan and the evaluation as one document, not as two separate process. Currently using the draft plan feature to work around this, but would be nice to have it scheduled for them in their task list. Would also like to see rating scores that do not round. Our evaluations are done on a 3, 4, or 5 rating scale, with no decimal places. We have again worked around the decimal places by hand writing in the appropriate score on the printed copy of the eval, but this is a very inefficient process for us.

As administrator, I can update competencies in multiple jobs simultaneously. Trakstar also has the capability to send customized emails to staff to remind them to take certain actions. The best advantage for me is I can run reports to see which appraisals are in progress, finished, etc. It makes it very easy to follow up with staff and ensure they complete appraisals on time. When we used paper appraisals we had about a 10% completion rate. Now, we are near 100%.

It isn't intuitive for all our staff. Some have embraced it and use it successfully throughout the year, but others only access it once or twice a year and have trouble navigating it.

The ease of making custom changes once you know how to navigate the platform. You can even create ad hoc appraisals as needed.

That there is no group setting for multi-raters where we can invite all members or certain teams to be multi-raters. Instead you have to add multi-raters from a drop down one by one which can be tedious.

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Hi Aaron, Thanks for your review of Trakstar and your great suggestions. It's wonderful to know the things our customer find useful. We have a quarterly gathering where all employees can suggest features. We promise to bring your ideas to the table for future improvements. Thanks again, Julie

Easy to use, great format that is familiar to most everyone due to social media, employee folder having the ability to contain a multitude of uploaded files including past reviews prior to the electronic system.

Employee acknowledgement of appraisal does not actually show an electronic signature on the printed appraisal so unless the employee manually signs the appraisal it is difficult to show an employee acknowledged their appraisal for HR documentation purposes.

Hi Sara, I love the title of your review, "Great Customer Service." Thank you. It's a point of pride for us to hire high EQ, high empathy people who can connect and understand the needs of others. I'm glad that has been your experience. Good feedback on the employee acknowledgement. I promise to add your thoughts to our feature discussion board. We consider every single thing we hear from customers and use the feedback to find patterns for improvement. Keep in touch and let us know how we help. Take care, Julie Rieken

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Hi Michelle, Thank you for a great review. I'm so glad you specifically called out the tutorials and webinars, and our staff. We are glad those resources have been helpful to you! Take care, Julie Rieken

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Hi Patricia, Thank you so much for your review! We appreciate hearing both the pros and cons of our software. We think the short videos are really helpful for users, too, and the web usage stats suggest people like them. On the cons: you're totally right about printing the org chart. It's a hard technical problem to solve with large organizations - big org charts, fonts too small and a printable page. As for the other things you've mentioned, I like your suggestions and can promise we'll bring them forward to the next feature request meeting we hold company wide. Thank you for your feedback and your review, and for being a Trakstar customer. Take care, Julie Rieken

Ease of having an electronic system. Very user friendly for Management. We are able to track outstanding appraisals and make sure they are being presented in a timely manner.

The process of building out the appraisals took awhile. Trakstar provided great material to help. Once appraisals were build, the process from there went very smooth.

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Hi Maria, Thank you so much for your review of Trakstar! We genuinely appreciate it and we are glad that going online has been easy for your group. Please let us know if there is anything else we may do to assist - trainings for new people, form redesign, you name it. Thanks again, Julie Rieken

TrakStar will provide everything you are looking for in an employee performance appraisal system. The web platform provides the ability to customize position descriptions, create customized factors for positions and even includes a multi-rater function. TrakStar took our employee performance plans from paper format to a total electronic system that includes feedback from the employee, manager, and anyone else that is needed to appraise the employee. One function enables you to send rating requests to external customers, another enables you compare employee performance, and another enables the manager to provide coaching tips to the employee for them to be able to improve upon certain factors or goals!

None! I have experienced no issues in working with TrakStar!

Fairly easy once you know what you're doing.

Not much. It is easy to self score.

Hi Ali, I'm so sorry to hear you feel things have been complicated. I wish we could offer some help. I hope you won't mind if I ask our support team to reach out to you. If we can keep you as a customer, we'd love to do so. Thanks so much, Julie Rieken

We have approximately 350 employees and started using TrakStar in the 4th quarter of 2008. We wanted to have the system up and running in approximately 3 weeks. The team did everything we asked and we successfully launched TrakStar within that time frame. I have found everyone to be extremely helpful and attentive to our needs. The system is very user friendly and we have had very positive feedback from our users, both employee and manager, in navigating the system. My biggest compliment to TrakStar is how customizable it is to our business. Everything we could hope for in an online appraisal system, we have found in TrakStar.

TrakStar is very user friendly for employees and managers, however, as the HR "power user" it can be a little tricky. But the TrakStar team is always available to help and get things resolved quickly.