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Performance Management and Employee Engagement Software
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Recommended
Grant R.
Retail, 11-50 employees
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Lot of issues here that I want to point out with this software: 1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise. 2) We were trying to get the...
Not really much to like, to be quite honest
5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying. 6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the...
It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us. Sincerely, Julie Rieken
Lisa C.
Nonprofit Organization Management, 51-200 employees
Used daily for 2+ years
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We are a small non-profit association with about 85 active employees. We use TrakStar for our annual performance appraisal program . Our program is designed to have every employee receive a review at the same time each year, rather than each year on their annual anniversary. We also have a 90-day initial review, and a 6-month informal review.
This software is relatively uncomplicated for the regular employee, especially since they have redesigned the appearance. Training on the system does not take long and there are several helpful videos to provide assistance to staff and administrators. I find it to be pretty intuitive. In most cases there are some options for customizing your performance appraisal and the cycle. They also have several opportunities for training of administrators through webinars (live and pre-recorded) and these are really useful.
I do wish there were more flexibility in customization and that it was easier to reach some of the relevant customer service videos; however, the customer service team (if you can reach them by phone) is very responsive and helpful.
Hi Lisa, Such a nice, thoughtful review. You're using a lot of Trakstar, and that's awesome. I love that the videos have been helpful and that you've joined our webinars! We're re-designing our support site as we speak Will you let me know if you find things to be easier once we release the changes? We'd love your feedback. Thanks again, Julie Rieken