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UKG Pro vs Soon Comparison

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Overview

Category Leaders

UKG Pro helps organizations improve the employee experience. Support your people and grow your business with cloud HR, payroll,...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

196

141

56

9

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding.
Their report writing is great and they have lots of free classes that will help you with this. The payroll and hr software is easy to navigate and customizable.
The software is very intuitive and easy to use. The implementation team was responsive and the customer support has been very good as well.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports.
At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.
Dislike having to change my password so frequently.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features118
  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Background Screening
  • Benchmarking
  • Benefits Management
  • Billing & Invoicing
  • Blended Call Center
  • Bonus Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Candidate Management
  • Career Development
  • Change Management
  • Check Printing
  • Clock In / Out
  • Collaboration Tools
  • Communication Management
  • Compensation Management
  • Compensation Statements
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Cost Analysis
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Direct Deposit
  • Document Management
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Scheduling
  • FMLA Administration
  • Goal Management
  • Goal Setting / Tracking
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Incentive Management
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Description Management
  • Job Posting
  • Job Requisition
  • Labor Forecasting
  • Learning & Development
  • Learning Management
  • Leave Tracking
  • Messaging
  • Metrics Navigator
  • Mobile Access
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Negative Feedback Management
  • Onboarding
  • Online Benefits Enrollment
  • Online Booking
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Outbound Call Center
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Progress Tracking
  • Project Time Tracking
  • Pulse Surveys
  • Purchasing & Receiving
  • Real-time Scheduling
  • Recruitment Management
  • Reference Checking
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Resume Parsing
  • Resume Search
  • Role-Based Permissions
  • Salary History
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Status Tracking
  • Strategic Planning
  • Succession Management
  • Succession Planning
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Support
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management
  • Total features50
  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Background Screening
  • Benchmarking
  • Benefits Management
  • Billing & Invoicing
  • Blended Call Center
  • Bonus Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Candidate Management
  • Career Development
  • Change Management
  • Check Printing
  • Clock In / Out
  • Collaboration Tools
  • Communication Management
  • Compensation Management
  • Compensation Statements
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Cost Analysis
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Direct Deposit
  • Document Management
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Scheduling
  • FMLA Administration
  • Goal Management
  • Goal Setting / Tracking
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Incentive Management
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Description Management
  • Job Posting
  • Job Requisition
  • Labor Forecasting
  • Learning & Development
  • Learning Management
  • Leave Tracking
  • Messaging
  • Metrics Navigator
  • Mobile Access
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Negative Feedback Management
  • Onboarding
  • Online Benefits Enrollment
  • Online Booking
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Outbound Call Center
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Progress Tracking
  • Project Time Tracking
  • Pulse Surveys
  • Purchasing & Receiving
  • Real-time Scheduling
  • Recruitment Management
  • Reference Checking
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Resume Parsing
  • Resume Search
  • Role-Based Permissions
  • Salary History
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Status Tracking
  • Strategic Planning
  • Succession Management
  • Succession Planning
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Support
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management

Integrations

  • Total integrations55
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

UKG Pro logo

UKG Pro

Very easy to use and offers alert notifications

Reviewed 3 years ago
Pros

Ability to use work clothes and notify various parties electronically and automatically as changes are entered into the system

Cons

Lacks the ability to import data internally but it appears this is coming soon and a future release

Vendor response

Hi there, thank you for your feedback. We're thrilled to hear you are enjoying your overall experience with us. We hope you have a wonderful day!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

UKG Pro logo

UKG Pro

Easy to learn

Reviewed 3 years ago
Pros

This software took so little training to get the hang of, and my coworkers also picked it up very fast. We haven't switched everyone in all of our branches to use this yet so it's difficult to coordinate but I hope they switch soon.

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Features

Share this review:

UKG Pro logo

UKG Pro

Love it!

Reviewed 4 years ago
Pros

It has put the tools and information about our people and teams right into the hands of the staff. No longer is HR the source of all the information and forms. This has been a huge freeing process. We are adding complete payroll and timekeeping features soon.

Cons

No cons were added to this review

Vendor response

Hi Matt, thank you for sharing your feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

UKG Pro vs. Soon

See how UKG Pro and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.