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Userlane vs Illumine Comparison

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Overview

Userlane’s no-code DAP is the ideal solution for enterprises wanting to automate and scale their software training and support.

Category Leaders

Illumine is an innovative childcare software for your superstar centres. It provides seamless digital management of your...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

14

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

5

4

3

2

1

44

27

6

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Thanks to the Userlane tutorials our users have a perfect onboarding process in our software.
Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI.
Support is a big thing at Userlane. Thanks for your great work.

Pros

Illumine was easy to use and very convenient. I love that I can communicate with the school efficiently and effectively.
Overall is is great , good initiative to consolidate all of the schol information at one place. In short this is like an ERP system for schools.
Also a lot of followups on emails, SMS are saved by using this product. The experience has been great and their support team at times has gone out of their way to help.

Cons

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.
But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem.
We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly.

Cons

It can possibly do something more on the live interaction feature adding; at the moment as I know it’s all about posting content but no live interactions are there.
Need Internet connectivity which may be difficult when Internet is not available.
Doesn't show the history of comments on assignments; should enable feature to have 1:1 chat with teachers to clarify doubts.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features58
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audience Targeting
  • Automatic Adjustments
  • Behavior Tracking
  • Billing & Invoicing
  • Calendar Management
  • Campaign Segmentation
  • Class Scheduling
  • Client Portal
  • Communication Management
  • Communications Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Credit Card Processing
  • Curriculum Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Daily Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Design Management
  • Document Storage
  • Electronic Payments
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Faculty/Staff Management
  • Financial Management
  • Gamification
  • Image Library
  • Immunization & Allergy Tracking
  • In-App Training
  • Interactive Content
  • Invoice Management
  • Knowledge Management
  • Launch Management
  • Lead Management
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Mailing List Management
  • Meal / Nutrition Management
  • Member Database
  • Milestone Tracking
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Calendar
  • Online Payments
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Performance Metrics
  • Progress Reports
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • School District
  • Search/Filter
  • Self Check-in/Check-out
  • Self-Learning
  • Single Sign On
  • Social Promotion
  • Special Education
  • Student Information/Records
  • Student Management
  • Student Portal
  • Summary Reports
  • Surveys & Feedback
  • Synchronous Learning
  • Training Management
  • Transportation Management
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Onboarding
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Wait List Management
  • Website Analytics
  • Total features75
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Audience Targeting
  • Automatic Adjustments
  • Behavior Tracking
  • Billing & Invoicing
  • Calendar Management
  • Campaign Segmentation
  • Class Scheduling
  • Client Portal
  • Communication Management
  • Communications Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Credit Card Processing
  • Curriculum Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Daily Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Design Management
  • Document Storage
  • Electronic Payments
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Faculty/Staff Management
  • Financial Management
  • Gamification
  • Image Library
  • Immunization & Allergy Tracking
  • In-App Training
  • Interactive Content
  • Invoice Management
  • Knowledge Management
  • Launch Management
  • Lead Management
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Mailing List Management
  • Meal / Nutrition Management
  • Member Database
  • Milestone Tracking
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Calendar
  • Online Payments
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Performance Metrics
  • Progress Reports
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • School District
  • Search/Filter
  • Self Check-in/Check-out
  • Self-Learning
  • Single Sign On
  • Social Promotion
  • Special Education
  • Student Information/Records
  • Student Management
  • Student Portal
  • Summary Reports
  • Surveys & Feedback
  • Synchronous Learning
  • Training Management
  • Transportation Management
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Onboarding
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Wait List Management
  • Website Analytics

Integrations

  • Total integrations1
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations4
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Zapier
  • iCIMS Talent Cloud