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Userlane vs Nickelled Comparison

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Overview

Userlane’s no-code DAP is the ideal solution for enterprises wanting to automate and scale their software training and support.

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

199

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

14

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

5

4

3

2

1

15

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Thanks to the Userlane tutorials our users have a perfect onboarding process in our software.
Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI.
Support is a big thing at Userlane. Thanks for your great work.

Pros

The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied.
Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use.

Cons

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.
But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem.
We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly.

Cons

We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something.
In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.
The launchers are difficult to set up for a non developer.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features58
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Asynchronous Learning
  • Audience Targeting
  • Automatic Adjustments
  • Behavior Tracking
  • Campaign Segmentation
  • Churn Management
  • Configurable Workflow
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Design Management
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Guided Problem Solving
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Multi-Channel Data Collection
  • Multi-Language
  • On-Demand Recording
  • Performance Metrics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Synchronous Learning
  • Training Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Onboarding
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Workflow Management
  • eCommerce Management
  • Total features37
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Asynchronous Learning
  • Audience Targeting
  • Automatic Adjustments
  • Behavior Tracking
  • Campaign Segmentation
  • Churn Management
  • Configurable Workflow
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Design Management
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Guided Problem Solving
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Multi-Channel Data Collection
  • Multi-Language
  • On-Demand Recording
  • Performance Metrics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Synchronous Learning
  • Training Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Onboarding
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations1
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Userlane vs. Nickelled

See how Userlane and Nickelled stack up against each other by comparing features, pricing, ratings, integrations, security & more.