Userlane Features

Userlane

On-screen interactive guidance and interactive walkthorughs

4.9/5 (10 reviews)

Userlane Feature Summary

  • Activity management
  • Activity tracking
  • Employee management
  • Learning management
  • Multi-language
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time udpates
  • Editor
  • Training management
  • Activity dashboard
  • Design management
  • Interactive content
  • Web analytics
  • Course management
  • Activity monitoring
  • Task management
  • Engagement analytics
  • Customer experience management

HR & Employee Management Feature Comparison

Most popular features of all HR & Employee Management apps

API (421 other apps)
Activity Dashboard (357 other apps)
Activity Tracking (219 other apps)
Applicant Tracking (273 other apps)
Automatic Notifications (341 other apps)
Customizable Branding (261 other apps)
Customizable Reporting (254 other apps)
Data Import/Export (252 other apps)
Employee Database (218 other apps)
Employee Management (293 other apps)
Employee Onboarding (207 other apps)
Employee Portal (221 other apps)
Employee Self Service (221 other apps)
Performance Management (204 other apps)
Real Time Reporting (221 other apps)
Recruitment Management (219 other apps)
Reminders (226 other apps)
Reporting & Statistics (363 other apps)
Self Service Portal (234 other apps)
Third Party Integration (275 other apps)

Competitor Feature Comparison

Userlane Feature Reviews

10 reviewers had the following to say about Userlane's features:

Lucas Petrich

User onboarding at its best

2019-08-26

* excellent user onboarding * proactive communication * higher conversion rate * less support needed

Pros

* Easy to implement, started within a day on our live stage * Customizable * Excellent customer support * Regular updates with new features

Cons

* analytics reports could be downloadable * still waiting for promotion feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

I highly recommend this in-app help to simplify user onboarding

2017-10-06

- better user onboarding - more user engagement - higher conversion rate

Pros

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user onboarding

Cons

- no pricing model for starters with only a few end-users - no downloadable analytics reports (but coming soon)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jovan Miljevic

Very effective onboarding software for SaaS products

2019-10-30

Powerful onboarding software which is actually very easy to use.

Pros

Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI.

Cons

I'm very satisfied. The analytics section could be a little bit improved in a visual way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas Krimmel

Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

2018-03-28

Pros

The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Cons

Userlane is easy to use but not everything is customisable - which it does not necessarily need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Sebastian Meier

Great way to explain your SaaS product to your customers

2018-01-29

happy customers and less support requests

Pros

It is easy to create userlanes and in most cases self explaining.

Cons

Although I can fully recommend this tool, in my opinion an autosave function would be great to avoid the loss of unsaved userlanes when clicking a wrong button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Knight

The best SaaS onboarding software on the market

2019-06-14

After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software.

Pros

There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients.

Cons

There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Adams

Working with Userlane has been great. They are attentive and accomodating. Super!

2018-06-20

Pros

It's easy to use and the UI was clean, modern and fit in with our own UI nicely.

Cons

I could be made clearer that the product is a moving clickable tutorial and does not travel around with you as you actually use the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Linh Dory Nguyen

Userlane works like magic!

2019-05-10

It has been a great experience implementing Userlane in our software and working with the team at Userlane.

Pros

We are now using Userlane for our product releases, but will be using Userlanes for trial user, new user onboarding, and staff training as well.

Cons

The Analytics could be improved but I know they have a plan to upgrade this feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Bannon

More than a Step-by-Step Guide

2019-01-08

My overall experience is very positive; the people work hard and the product is great to use. It's easy to share and collaborate on the lanes and it is very user-friendly.

Pros

On top of the product being great, the people who work at Userlane are very nice and friendly, and have responded quickly to my questions. Every time I spoke to someone, they were extremely helpful and guided me in the right direction.

Cons

The only thing I would like is to be able to change the speed of the "Autofill" text, but I have already spoken with someone and they are looking into it.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anika Vollmer

Userlane is helping us to offer immediate and professional support to our customers.

2018-01-22

Userlane is helping us to offer immediate and professional support to our customers.

Pros

We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

Cons

The implementation was at the first time challenging us a bit but not more than the first use of any other tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more