Userlane Features

Userlane

Instant software adoption, instant results.

4.75/5 (20 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Asynchronous Learning
Audience Targeting
Behavior Tracking
Blended Learning
Business Process Automation
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Content Creation
Content Library
Content Management
Contextual Guidance
Corporate/Business
Course Management
Customer Experience Management
Customer Segmentation
Customizable Branding
Dashboard
Data Import/Export
Data Visualization
Document Management
Employee Handbook
Employee Management
Employee Onboarding
Employee Profiles
Employee Self Service
Engagement Tracking
Feedback Management
Gamification
In-App Training
Interactive Content
Job Description Management
Knowledge Base Management
Knowledge Management
Launch Management
Learner Portal
Learning Management
Learning Paths/Tracks
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
No-Code
Performance Metrics
Progress Tracking
Real Time Analytics
Real Time Data
Reminders
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Self Service Tools
Self-Learning
Single Sign On
Surveys & Feedback
Synchronous Learning
Task Management
Third Party Integrations
Training Administration
Training Companies
Training Management
Trend Analysis
User Onboarding
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Asynchronous Learning
Audience Targeting
Behavior Tracking
Blended Learning
Business Process Automation
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Content Creation
Content Library
Content Management
Contextual Guidance
Corporate/Business
Course Management
Customer Experience Management
Customer Segmentation
Customizable Branding
Dashboard
Data Import/Export
Data Visualization
Document Management
Employee Handbook
Employee Management
Employee Onboarding
Employee Profiles
Employee Self Service
Engagement Tracking
Feedback Management
Gamification
In-App Training
Interactive Content
Job Description Management
Knowledge Base Management
Knowledge Management
Launch Management
Learner Portal
Learning Management
Learning Paths/Tracks
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
No-Code
Performance Metrics
Progress Tracking
Real Time Analytics
Real Time Data
Reminders
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Self Service Tools
Self-Learning
Single Sign On
Surveys & Feedback
Synchronous Learning
Task Management
Third Party Integrations
Training Administration
Training Companies
Training Management
Trend Analysis
User Onboarding
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Asynchronous Learning
Audience Targeting
Behavior Tracking
Blended Learning
Business Process Automation
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Content Creation
Content Library
Content Management
Contextual Guidance
Corporate/Business
Course Management
Customer Experience Management
Customer Segmentation
Customizable Branding
Dashboard
Data Import/Export
Data Visualization
Document Management
Employee Handbook
Employee Management
Employee Onboarding
Employee Profiles
Employee Self Service
Engagement Tracking
Feedback Management
Gamification
In-App Training
Interactive Content
Job Description Management
Knowledge Base Management
Knowledge Management
Launch Management
Learner Portal
Learning Management
Learning Paths/Tracks
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
No-Code
Performance Metrics
Progress Tracking
Real Time Analytics
Real Time Data
Reminders
Reporting & Statistics
Reporting/Analytics
Search/Filter
Self Service Portal
Self Service Tools
Self-Learning
Single Sign On
Surveys & Feedback
Synchronous Learning
Task Management
Third Party Integrations
Training Administration
Training Companies
Training Management
Trend Analysis
User Onboarding
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App

Userlane Feature Reviews

19 reviewers had the following to say about Userlane's features:

Lucas P.

User onboarding at its best

2019-08-26

* excellent user onboarding * proactive communication * higher conversion rate * less support needed

Pros

* Easy to implement, started within a day on our live stage * Customizable * Excellent customer support * Regular updates with new features

Cons

* analytics reports could be downloadable * still waiting for promotion feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

I highly recommend this in-app help to simplify user onboarding

2017-10-06

- better user onboarding - more user engagement - higher conversion rate

Pros

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user onboarding

Cons

- no pricing model for starters with only a few end-users - no downloadable analytics reports (but coming soon)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Milena D.

DB Cargo Review Userlane

2021-01-25

Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions. In any cases according the editing and problem handling Userlane supports the editors and admins.

Pros

intuitive to use and easy adoption, customer friendly design, continuously new feature (announcements, search function) dashboard functions are very helpful to see the customer experience

Cons

Currently the language English isn't working correctly in our portal, but the customer service is working on that issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Thank you Milena for your frank feedback, it is highly appreciated.

I am aware of the issue that you are facing and it is being reviewed and worked on by our engineers as you know.

I'm happy to see that the reasons for choosing Userlane are being applied and showing success in that short period of time, due to the intuitiveness and strong feature set.

We're excited to partner with you for the coming years and create more value for you and your organization.


Best,
Itamar Freiman
VP Customer Success

Read more
Mira K.

The line between great support and technical limitations

2021-01-20

Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities.

Pros

Thanks for your great work. * Easy use of the tool * Technical possibilities and support for unexpected difficulties

Cons

* Design Limitations * Analytics section needs improvement * Possibilities to include two different kind of media in one step

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Thank you Mira for your frank feedback, it is highly appreciated.

I'm thrilled to read your review and know that the combination of the ease of use of the system and the help our support provided empowered you to achieve your goals.

You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities.

Best,
Itamar Freiman
VP Customer Success

Read more
James L.

Easy and effective

2020-12-21

We've long wanted to increase self-service for training, and this is exactly the tool we need to do that.

Pros

Our development team was able to add it to our product's UI quickly, and updating individual lessons or chapters is intuitive and immediate, without needing any additional help from the development team.

Cons

We don't have a huge number of users, and it's difficult to filter out internal users, which makes interpreting the usage analytics rather difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Hello James,

Thank you for your frank feedback, it is highly appreciated.

It is always great to hear how the ease of use and intuitiveness of our solution made your work easier and empowered you to achieve your desired outcomes, without any overhead.

In regards to your additional point, a revamp of the Analytics module is underwork and soon you will be able to benefit from it.


Best,
Itamar Freiman
VP Customer Success
Userlane

Read more
Jovan M.

Very effective onboarding software for SaaS products

2019-10-30

Powerful onboarding software which is actually very easy to use.

Pros

Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation.

Cons

I'm very satisfied. The analytics section could be a little bit improved in a visual way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Markus M.

Very powerful product

2020-02-10

Great user interface.

Pros

I'm in charge of creating guides for employees in different departments based on requirements.

Cons

It would be nice to have the opportunity to get all the analytics data on a excel sheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
HANNAH S.

Once you get the hang of it, it's great!

2021-03-02

Overall, I've really enjoyed Userlane! Our partners are always so excited to see that we have interactive tours available to them.

Pros

. - Once you get the hang of building lanes, it's pretty easy (and kind of fun)

Cons

. - Userlane reporting is in need of improvement (which is something I know they're working on)

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Thank you Hannah for your frank feedback, it is highly appreciated.

Hearing from you that your partners are excited about the interactive tours is what we strive for.

This is great, the combination of the ease of use of the system and of our CS responsiveness empowered you to achieve your goals.

You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities.

As for the more complex parts we are always available to troubleshoot together.

Best,
Itamar Freiman
VP Customer Success

Read more
Daniel R.

Effective and easy to use onboarding software

2021-03-03

Working with the Userlane team has always been easy, fast and efficient.

Pros

Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed).

Cons

It's quite complicated to create or edit guides for a mobile software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Thank you Daniel for your frank feedback, it is highly appreciated.

I'm happy to see that Userlane provides a perfect onboarding experience for your users and that it is easy to create and maintain and that you always have us ready to assist.

Best,
Itamar Freiman
VP Customer Success

Read more
Alex K.

The best SaaS onboarding software on the market

2019-06-14

Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers.

Pros

Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool.

Cons

We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Great software for customer onboarding and feature adoption

2021-09-09

Pros

The tours have had a really positive impact on our customer onboarding and feature adoption.

Cons

The analytics could be better and I don't think the recent update helped, but there's still enough of what you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Linh Dory N.

Userlane works like magic!

2019-05-10

It has been a great experience implementing Userlane in our software and working with the team at Userlane.

Pros

Userlane Editor is very well-designed and user-friendly.

Cons

I did have lots of questions at the beginning but it's all like that when you implement a new tool - the support team is great though so this is not an issue at all. The Analytics could be improved but I know they have a plan to upgrade this feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen A.

Working with Userlane has been great. They are attentive and accomodating. Super!

2018-06-20

Pros

It's easy to use and the UI was clean, modern and fit in with our own UI nicely.

Cons

I could be made clearer that the product is a moving clickable tutorial and does not travel around with you as you actually use the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sebastian M.

Great way to explain your SaaS product to your customers

2018-01-29

happy customers and less support requests

Pros

It is easy to create userlanes and in most cases self explaining.

Cons

Although I can fully recommend this tool, in my opinion an autosave function would be great to avoid the loss of unsaved userlanes when clicking a wrong button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas K.

Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

2018-03-28

Pros

The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Cons

Userlane is easy to use but not everything is customisable - which it does not necessarily need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Daniel D.

Great product to give users a first help and intro in software

2020-12-18

i love the team and the support

Pros

easy implementation and great support from the userlane team

Cons

it takes time to setup a "userlane" in your software - strategic and procedural

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Hello Daniel,

Thank you for your frank feedback, it is highly appreciated.

I'm happy to see that you find Userlane solution easy to implement, we work with our users as partners of ours, therefore your journey with us is a crucial part of how we see the value we provide.

In regards to your additional point, strategic implementation of Userlane needs to be well thought as it will have an impact on the end-users experience. As in other strategic initiatives, preliminary steps have their importance and the required time may differ but is necessary to be invested to collect the desired value.

We're happy to assist you with perspective and best practices.

Best,
Itamar Freiman
VP Customer Success
Userlane

Read more
Ashley B.

More than a Step-by-Step Guide

2019-01-08

My overall experience is very positive; the people work hard and the product is great to use. It's easy to share and collaborate on the lanes and it is very user-friendly.

Pros

On top of the product being great, the people who work at Userlane are very nice and friendly, and have responded quickly to my questions. Every time I spoke to someone, they were extremely helpful and guided me in the right direction.

Cons

The only thing I would like is to be able to change the speed of the "Autofill" text, but I have already spoken with someone and they are looking into it.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas B.

it's fun to use!

2021-01-22

It's fun working with the product AND their team.

Pros

It is pretty simple to get started with Userlane and you can quickly set up your first couple of tours. Once you got the basics down you can dive in even further and we are looking forward to implementing the super pro functionalities that Userlane offers.

Cons

It just takes a little bit of time to master it - which is also fun because their Customer Success Team is so awesome!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Userlane


Thank you Thomas for your frank feedback, it is highly appreciated.

I'm thrilled that you are able to grasp all the potential of the solution to achieve your needs through product accessibility and ease of use and that our CS organization is here for you to take you deeper when you need to achieve more complex outcomes.

We're here and we'll keep it fun!

Best,
Itamar Freiman
VP Customer Success
Userlane

Read more
Anika V.

Userlane is helping us to offer immediate and professional support to our customers.

2018-01-22

Userlane is helping us to offer immediate and professional support to our customers.

Pros

We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

Cons

The implementation was at the first time challenging us a bit but not more than the first use of any other tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more