VirtlX 360° Success Management Reviews

We can gather Client feedback in a formal manner. We can also conduct market research of the targeted customers. Do the timely surveys within the organization or within specific group.

There should be proper KT on how to use the tool. There is no Mobile app to access the application.

Thank you very much for your review Meenu.

For me the pre-loaded surveys was most helpful. It was easy to modify it to my needs and liking and I didn't have to spend hours creating them. Then also, communication via email directly after I created the surveys worked nicely. I could simply add my clients in and send it.

It is quite a large platform, so it took me a bit of time to get used to the menu's and features. The training side is a bit more complex, I only loaded some training material for my staff.

Thank you for the great review Jacques.

The user interface and self service portal were very good points of the software.

The price of the software feels to be a little on the higher side. If reduced it might be better

Thank you Akshay for your review on VirtlX. Please feel free to reach out if we could assist in showing aspects of the new version that have made the user experience easier.

Extremely easy to use and we get fantastic data from it.

Nothing it is all very good. [SENSITIVE CONTENT] and his team are wonderful to work with and extremely customer focused

Great working with too Tom, and thank you for the great review.

The variety of surveys helped me address many aspects of my business

The registration process was a little bit tedious, but I believe that this is being addressed

Thank you for your great review Nick. You will be pleased to know that we have addressed the tedious registration process and is now as simple as clicking the register button once you have entered your registration information; the profile is then built automatically with no further need for adding additional info.

Simple and essy to use., welithout much training

May need more features for 1,000 + users.

Thank you Paul, for you awesome review!

Easy to use Truly bespoke features and very easy to create/edit Great interoperability with existing systems Real value for money

Nothing so far, still early though in using it.

Thank you for the your fantastic review of virtlX Narcis. Looking forward to working with you and your company into the future.

The ease of use is the main advantage for us

Version 9 has ironed out everything and added features

Thank you for your great review on VirtlX, Maya; much appreciated.

The flexibility and the reaction from the VirtlX team to suggested improvements

Version 9 is actually perfect .....................it really is superb

Thank you very much for the remarkable review Anthony; much appreciated.

Easy and convenient way to get customer feedback.

The layout was a bit confusing at first, but once you get used to it, it is easy to use.

Thank you very much for your review on VirtlX, much appreciated!

It's cloud based, easy to deploy and use. VirtlX brings real-time transparency around the metrics and responses of customers and employees and presents them in a manner that enables executives to make informed and rapid decisions. Data is gathered from internal and external surveys and presented in dynamic graphical formats that enable instant analysis and action.

That it wasn't commercialized earlier! It's a unique offering to correlate NPS with EE. When you detect a drop off in NPS, you can bet your bottom dollar that there is a drop off in EE as well. Now you are able to drill where exactly the issues seem to impacting NPS and EE are in the organization and take appropriate action.

Hi Werner, thank you for your insightful review on VirtlX; greatly appreciated, thank you.

The unique way in which we can set up everything to do exactly what we want with no compromise

Not in particular, the guidance is excellent

Thank you for taking the time to review VirtlB, much appreciated.