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Volunteer Impact vs Agilon One Donor CRM Comparison

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Overview

Volunteer management software and industry leading user support for small and large nonprofits and government agencies across...

Category Leaders

Agilon One Donor CRM is a cloud-based donor relationship management and fundraising solution which assists nonprofits in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

100

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

14

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.1

5

4

3

2

1

16

22

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

The design is also very clean and appealing looking on both the admin and volunteer end. Customer support at Better Impact is top notch.
The customer service is outstanding. Of course the application is in the cloud and has easy to use access for volunteers.
I love the ease at which I can pull up volunteer's information, and that they can log their own hours. This system saves a few hours every month.

Pros

Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

Cons

I struggle to generate reports, there are no many options, it is confusing.
I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.
I was having an issue with an activity and could not determine why certain volunteers were unable to view the listing.

Cons

Also non data entry staff refuse to learn the product and they complain about it not working.
In our organization, lack of quality control in terms of data entry made the database prone with errors. Garbage in and garbage out.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features73
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Appointment Management
  • Assignment Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Certification Tracking
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Extraction
  • Data Import/Export
  • Database Conversion
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Duplicate Detection
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Filtering
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Grant Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Live Chat
  • Member Database
  • Member Directory
  • Membership Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Management
  • Prospecting Tools
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recognition Management
  • Recruitment Management
  • Recurring Giving
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Enrollment
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Scheduling
  • User Management
  • User Profiles
  • Volunteer Management
  • Volunteer Recruiting
  • Website Integration
  • Total features49
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Appointment Management
  • Assignment Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Certification Tracking
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Extraction
  • Data Import/Export
  • Database Conversion
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Duplicate Detection
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Filtering
  • Fundraising Management
  • Gamification
  • Gift Matching Management
  • Grant Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Live Chat
  • Member Database
  • Member Directory
  • Membership Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Management
  • Prospecting Tools
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recognition Management
  • Recruitment Management
  • Recurring Giving
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Enrollment
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Scheduling
  • User Management
  • User Profiles
  • Volunteer Management
  • Volunteer Recruiting
  • Website Integration

Integrations

  • Total integrations4
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations2
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Slack
  • SuccessFactors
  • Twitter
  • Workday HCM
  • Zapier
  • iCIMS Talent Cloud