Volunteer Impact vs Timecounts Comparison

It has many features to plan volunteer activities and contact volunteers.

I can't say I disliked anything about the software.

Timecounts has helped us raise the bar, creating a very professional and easy volunteer experience!

I would like the ability to attach resumes.

I enjoyed the look and feel of the software at first glance. Other volunteer management platforms seem like they needed to be updated. Timecounts is also easy to navigate as a volunteer coming into the system. Pricing is great, and I appreciate how helpful the team is with my seemingly countless questions.

I'd like to be able to merge duplicate accounts. Right now I'd have to add emails and time served separately. The time displays day/month/year still even though I specified month/day/year. I'd like more functionality with messaging (attachments for events, for instance).

I like how accessible customer service is, and I like that the schedules are easy to set up so I can see where I most need volunteers.

I wish I could customize the hours view. Our organizations's volunteer year is October to October, it would be great to be able to see the hours volunteered this year, by that calendar year.

TimeCounts is easy to setup and start using within a very short time. The support team is awesome and very willing to work with you and provide training for your team. The online training is terrific and helps to get everyone up to speed quickly.

The ability to customize reports and print them is a weak point in this application. However, I have been assured that they are working on it!

This site allows you to create attractive custom volunteer opportunities which are compatible with smart devices and social media. I am able to keep in real time contact with my volunteers. I am able to create private events for small groups. Best customer service ever! Any site glitches, which are rare, are fixed in less than 15 minutes.

This software is still under development. The future plans for accommodating group sign up is coming soon. At this point, I work around this until it is fully developed.

There are so many things we love about Timecounts: 1. Customer rep is amazing to work with! She understands the needs of the user and is always open to feedback. We've felt incredibly supported and heard by her and her team. 2. We're able to store all of our volunteer information through Timecounts, including volunteer contact information, volunteer history, all of our forms, events, etc. 3. We...

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No cons were added to this review

We came to Timecounts after frustrating experiences with other volunteer management systems: simple things like having to run a report to find out who was volunteering that day, or finding that our volunteers simply couldn't find their way around the interface led us in search of something better. Timecounts fits beautifully with our aspirations in every sense: it's logical, looks beautiful, makes...

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Nothing really. It's been a pleasure to see the software develop over the past 12 months: Amanda and her team clearly have a well thought out development plan for Timecounts. It would be lovely to either style messages with images or, more usefully, see an optional integration with Mailchimp or similar for more detailed messaging options, but this is just being picky!

Timecounts has made it easy to schedule, track and communicate with volunteers in small community art space. Their new free tier makes the tool accessible to organizations of any size, with the option to grow into new features as required. I've always found their support team accessible and responsive and there is simply no comparison for clean, modern design in a web-based volunteer-hub. I also love that Timecounts in based in Canada, as we are.

There is no mobile app or even mobile-first web-app to log into. Work in the hub is best done on a laptop or desktop - or larger tablet. Some of the terminology and layout in the app took getting used to, but that has improved over time and it becomes second-nature once you adapt to the Timecounts process.

This is solid product at an exceptional price. Go ahead, shop around. See if you can find a similar bang for your buck. And if you actually do find a worthy competitor, next see if you can get the nearly instantaneous customer support that which Timecounts provides with their chat portal. Go ahead, try. Or, you could just take our word for it. Timecounts is our key volunteer & portal. We love it.

Being a fairly new product, the Timecounts team is not shy to say that more features will be rolled out soon. Yes, some tweaks, such as more customizable features, would be great, but the team's heart is to always improve. We'll wait for sure!