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Volunteer Impact vs Timecounts Comparison

Overview

Volunteer management software and industry leading user support for small and large nonprofits and government agencies across...

Timecounts is a cloud-based volunteer management solution for modern non-profit and event organizers, providing scheduling...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$40/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(20)

5

4

3

2

1

14

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

(16)

5

4

3

2

1

14

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The other fantastic thing, is they are constantly improving their software. They release frequent updates, and are always taking feedback about things they can add in to improve their program.
The design is also very clean and appealing looking on both the admin and volunteer end. Customer support at Better Impact is top notch.
The customer service is outstanding. Of course the application is in the cloud and has easy to use access for volunteers.

Pros

I like how accessible customer service is, and I like that the schedules are easy to set up so I can see where I most need volunteers.
We also love the ease with which Timecounts allows us to communicate with our volunteers; as groups an on a more personal level. One year in and we have renewed our subscription.
Volunteers can select their own shifts with Timecounts, which is awesome, and it ties into our web site nicely with embeddable forms.

Cons

I struggle to generate reports, there are no many options, it is confusing.
I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.
I was having an issue with an activity and could not determine why certain volunteers were unable to view the listing.

Cons

It seemed to be difficult for my volunteers to use.
Limited functionality because the company is just getting started - e.g. can't yet sync with Salesforce, but these are things the company is working on.
There is no mobile app or even mobile-first web-app to log into.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features73
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Built-In Database
  • Calendar Management
  • Calendar Sync
  • Certification Tracking
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Extraction
  • Data Import/Export
  • Database Conversion
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Templates
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Filtering
  • Historical Reporting
  • Interaction Tracking
  • Live Chat
  • Member Directory
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Enrollment
  • Skills Assessment
  • Skills Tracking
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Timesheet Management
  • User Management
  • User Profiles
  • Volunteer Management
  • Volunteer Recruiting
  • Website Integration
  • Total features25
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Built-In Database
  • Calendar Management
  • Calendar Sync
  • Certification Tracking
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Extraction
  • Data Import/Export
  • Database Conversion
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Templates
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Filtering
  • Historical Reporting
  • Interaction Tracking
  • Live Chat
  • Member Directory
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Enrollment
  • Skills Assessment
  • Skills Tracking
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Timesheet Management
  • User Management
  • User Profiles
  • Volunteer Management
  • Volunteer Recruiting
  • Website Integration

Integrations

  • Total integrations4
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations1
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Xero
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Volunteer Impact vs. Timecounts

See how Volunteer Impact and Timecounts stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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