Volunteer Impact Features

Volunteer Impact

Better Software and Better Support

4.68/5 (19 reviews)

Volunteer Impact Feature Summary

  • Access to your online document library
  • Activity and email templates
  • All data exportable to Excel for advanced reporting
  • Automated reminder emails
  • Compliant with WCAG 2.0 AA accessibility standards
  • Configuration options
  • Contact information
  • Customizable online application forms
  • Customizable set of filters
  • Data encrypted in trasit and at rest
  • Data encryption
  • Desktop & mobile online volunteer portals
  • Download shifts to Outlook, Google, Yahoo or ical calendar
  • Email and activity templates
  • Email integration
  • Enterprise functionality
  • Flexible scheduling
  • Hours and numbers of volunteers
  • Individual & targeted mass communications
  • Internal communication
  • Log hours and generate an hours report
  • Optional client module (beta)
  • Organization configurations
  • Passwords encryption
  • Permissions
  • Print and save schedules
  • Professional data hosting & protection
  • Profile images
  • Profile search
  • Provide feedback at the end of a shift
  • Record of emails stored in the software
  • Save search queries on frequently used reports
  • Send text messages
  • Server monitoring
  • Social media feeds
  • Track interests, availability and qualifications
  • Tracking and reporting
  • Unlimited custom fields of various types
  • Unlimited number of administrators
  • Volunteer feedback & outputs from their shift
  • Volunteer portal branding
  • Volunteer profiles
  • self-scheduling

Competitor Feature Comparison

API
Activity Tracking
Application Integration
Applications Management
Assignment Management
Attendance Tracking
Automatic Notifications
Built-In Database
Calendar Management
Calendar Sync with Google
Certification Tracking
Configuration Management
Contact Database
Contact History
Contact Management
Content Filter
Custom Fields
Customizable Branding
Customizable Reporting
Data Extraction
Data Import/Export
Database Conversion
Document Storage
Duplicate Detection
Email Distribution
Email Integration
Email Templates
Event Scheduling
Feedback Collection
Filtered Views
History Tracking
Instant Messaging
Microsoft Outlook Integration
Monitoring
Multi-Channel Communication
Multi-Country
Multi-Location
Multiple User Accounts
Permission Management
Personalized Profiles
Recruitment Management
Reminders
Remote File Access
Role-Based Permissions
SMS Integration
Search Functionality
Secure Data Storage
Secure Login
Self-Enrollment
Skills Tracking
Social Media Integration
Summary Reports
Task Scheduling
Time Clock Integration
User Management
User Photos
Website Integration
Visit WebsiteCompare App
API
Activity Tracking
Application Integration
Applications Management
Assignment Management
Attendance Tracking
Automatic Notifications
Built-In Database
Calendar Management
Calendar Sync with Google
Certification Tracking
Configuration Management
Contact Database
Contact History
Contact Management
Content Filter
Custom Fields
Customizable Branding
Customizable Reporting
Data Extraction
Data Import/Export
Database Conversion
Document Storage
Duplicate Detection
Email Distribution
Email Integration
Email Templates
Event Scheduling
Feedback Collection
Filtered Views
History Tracking
Instant Messaging
Microsoft Outlook Integration
Monitoring
Multi-Channel Communication
Multi-Country
Multi-Location
Multiple User Accounts
Permission Management
Personalized Profiles
Recruitment Management
Reminders
Remote File Access
Role-Based Permissions
SMS Integration
Search Functionality
Secure Data Storage
Secure Login
Self-Enrollment
Skills Tracking
Social Media Integration
Summary Reports
Task Scheduling
Time Clock Integration
User Management
User Photos
Website Integration
Visit WebsiteCompare App
API
Activity Tracking
Application Integration
Applications Management
Assignment Management
Attendance Tracking
Automatic Notifications
Built-In Database
Calendar Management
Calendar Sync with Google
Certification Tracking
Configuration Management
Contact Database
Contact History
Contact Management
Content Filter
Custom Fields
Customizable Branding
Customizable Reporting
Data Extraction
Data Import/Export
Database Conversion
Document Storage
Duplicate Detection
Email Distribution
Email Integration
Email Templates
Event Scheduling
Feedback Collection
Filtered Views
History Tracking
Instant Messaging
Microsoft Outlook Integration
Monitoring
Multi-Channel Communication
Multi-Country
Multi-Location
Multiple User Accounts
Permission Management
Personalized Profiles
Recruitment Management
Reminders
Remote File Access
Role-Based Permissions
SMS Integration
Search Functionality
Secure Data Storage
Secure Login
Self-Enrollment
Skills Tracking
Social Media Integration
Summary Reports
Task Scheduling
Time Clock Integration
User Management
User Photos
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


47 reviews

Volunteer Impact Feature Reviews

18 reviewers had the following to say about Volunteer Impact's features:

Tamara Mack

Chat Feature Out of This World!

2016-08-12

I was having an issue with an activity and could not determine why certain volunteers were unable to view the listing.

Pros

Administrative functions allow me to easily review volunteer accounts and assign them to tasks or determine why they may or may not be able to view certain activities within their portal.

Cons

I wish that there were a forum function that would allow my volunteers to create reports about their visits within the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Better Impact


Hi Tamara, - I have great news. There actually IS a way for volunteers to provide feedback in the system about their visits. Give a us a call and we'll give you a quick introduction. :)

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Amy O'Donnell

Excellent Product with Continued Potential

2016-06-24

After deciding to keep the Better Impact system that I had implemented, the process was relatively smooth to migrate all of those volunteer records, build new custom fields and create new activities to encompass these two other hospices' volunteer efforts.

Pros

The 'volunteer status' levels (e.g., Applicant, In Process) allow organizations to define what those levels mean and then develop a 'pipeline' that works for them.

Cons

The one thing, though, that would have the biggest impact on our day-to-day is the Feedback Export report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Volunteer Impact

We looked at several different vendors before selecting Better Impact and have not, for one second, regretted our decision. Their customer service has been excellent and, as mentioned above, continual updates have brought about needed tweaks here and there throughout the system that staff and volunteers alike have benefitted from.

Source: Capterra
Helpful?   Yes   No
Read more
Jen Richard

Great for volunteers to log hours.

2020-08-18

Becuase of this, it has also improved accuracy, as logging volunteer hours the same day or day after, staff and volunteers can remember exactly what they did, so the guesswork with amount of time spent on an activity is reduced.

Pros

I love the ease at which I can pull up volunteer's information, and that they can log their own hours. This system saves a few hours every month. That might not sound like a lot, but every bit adds up.

Cons

I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele Rondot

Our Best Business Decision was to Switch to Volunteer Impact

2016-12-08

And to make all of this work, we needed a volunteer management software that was flexible enough to allow us to work with the site, program, or service's specific needs as well as the ability to compile data across an enterprise platform.

Pros

Enterprise level function - ability to capture data across a variety of accounts Online application process and ability to modify based on the accounts needs Ability to have online scheduling (versus having to use a spreadsheet) Ability of volunteers to manage their own schedule and to record their own hours Ability of volunteers to print their own reports on their hours.

Cons

Our privacy team would like to see an audit tracking feature in this program, but recognize that this would have a significant impact on our costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Volunteer Impact

With the numerous upgrades being released (which is great), would it be possible to have online group discussions about the features of the upgrade? The upgrade notes are great, but the personal touch in explaining the upgrade feature and how to use it would be very helpful.

Source: Capterra
Helpful?   Yes   No

Response from Better Impact


Thank you for taking the time to write a review Michele. It's a pleasure to work with Alberta Health.

I appreciate your comment on the upgrades. We've been thinking about ways we could do more outreach with each release and you'll see these in action in the new year.

Read more
Tarina Colledge

Great service and reliable software

2018-01-07

Pros

The customer service is extraordinarily fantastic and during our largest Canadian interface fire, their staff stepped up quickly to modify settings on our behalf when all internet and data services ceased to function in the city.

Cons

Figuring out how to navigate the admin portal and customize and design it to your needs is not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jenny Viars

Great help for our productivity!

2013-08-14

I do wish there were more customizable report options, but generally I find a way to get the information I need.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Seneca Bernard

Admin Easy

2019-07-25

Easy to find what I want or make a report or change setups.

Pros

Easy to setup and configure based on our needs.

Cons

End-users have to read the directions and often have trouble signing up.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Josten

Better Impact = great stuff

2016-06-23

It is fairly flexible and customizable, but it has some limitations in this area.

Pros

Ease of set-up (non-database staff can basically do it), flexibility, great customer support.

Cons

The software is still young so some of the functionality that I sometimes would like is not yet there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Better Impact


Thank you for your comments Michael.

Read more
Anonymous
( company, 11-50 employees)

Easy to Use

2018-02-14

Pros

I really like the ability to brand the public side of the software through the use of colors, fonts and banner.

Cons

Doesn't accept just cell phone numbers, they must be configured with the volunteer's cell service provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Emily Patrick

Great system!

2013-08-15

The only problem I currently have is trying to pull a list of volunteers by activities list - but the team are on it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John Oppenheim

Better Impact for Volunteer Management is the best

2019-03-05

I was consulting with a nonprofit that was just getting into volunteer management. Their expectations are to grow a lot over the next few years, but don't have the need to pay for that growth until they want it.

Pros

As a consultant I have worked with many different volunteer management systems.

Cons

I really can't think of anything. At first I was a little turned off by the lack of forms, but once I got into the software I realized that the flexibility at the sub-form level makes it so you can tailor online applications about as fine as you need them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline Birnie

Volunteer Impact - used to administrate volunteers for FIFA Women's World Cup 2015

2016-11-03

Volunteer Impact is pretty comprehensive when it comes to what it can do for you in terms of creating application forms, gathering data, filtering data, producing reports. For me personally, it took a little time to get to know it and interpret the terms and functions, because it's quite technical in some of the terms used and for me, the more intuitive software is, the better.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Better Impact


Thanks for the review Caroline. :) You are correct about the updates since the time you were using Volunteer Impact and one of them was an overhaul to the interface to make it more intuitive.

Read more
Becky Elias

Better Impact Review

2014-10-16

The design is also very clean and appealing looking on both the admin and volunteer end.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rodney A

It's like a good wristwatch

2013-08-15

VolunteerImpact will help you collect the data, but you still have to parse it out. Third, you and your volunteers need to sign in.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Smith

We Love Volunteer Impact

2013-08-16

It makes communication in both directions very efficient, and tracking hours volunteered a breeze!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
J B

A happy camper

2016-10-17

I coordinate a volunteer program and our organization uses Volunteer Impact to manage our volunteer profiles and data. I use the program extensively daily at work and it very user-friendly and intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Curran

Easy to use, Efficient, Vital

2016-05-04

Because of this software I am now able to accurately track hours spent volunteering, the values of those hours, as well as retention rates, which will be vital in applying for grants, speaking with donors and recruiting additional volunteers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Better Impact


Thank you for taking the time to share this Lisa. The whole team is happy that through people like you, we are helping make a difference.

Read more
Angela Williamson

All in one place.

2013-08-22

Customer service has been prompt and helpful.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more