Wagepoint Reviews - Page 6

I do not have any thing good to say about the use of this product. The project was a complete waste of time due to Wagepoint.

We spent about a week and a half getting it setup. We were told we were good to go. An hour later we were told our account was closed, and could not get a reason. Then, in that e-mail chain of being informed we could not use the service, the message was sent to a different company. If a company cannot be trusted to communicate without improperly sending communications to another party, I could not in good faith trust them to handle our employees banking and other personal information.

I can do payroll in less than a minute. Also, it protects me from myself by taking the deductions out of my bank account to pay the government, so we don't worry about remitting that separately every month anymore.

It was a little tricky to navigate the setup, but the customer service was incredibly personal, fast and effective.

I love the ease in which to enter all my employee data, have my own control over input without depending on a customer service rep to call me and communicate information over the phone.

At this point I don't see any negative aspects. I have not yet tried to input payroll from another area other than my computer at work, so I'm looking forward to trying that out one day.

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It's so easy to set up payroll and manage it for all employees and pay all the required taxes and set up custom withholdings with their site! No other service makes it this easy!

It's not very apparent from the start how to add in withholding but a simple email fixed that. They could maybe improve their documentation.

I've reviewed this product before - it looks good and is generally intuitive.

Our T4s were incorrect and our accountant said this was a problem with other clients they had that used Wagepoint. Support is limited. You call in and get a call centre, support will email even if you request a phone call and tell them not to email you. After using this product for just over a full year we are on the hunt for something else.

The interface is attractive and colourful, all back end accounting is done easily and prepared for you. Easy access to the site set up was easy but not easy to customize based on specific needs for different companies.

Customer services takes their time to review support requests, communication lacks from this company, constantly changing the site and functions making it a learning curve every time you run payroll. Some reports needed they don't even have access to

Hi Tina, I'm sorry to hear that you have been having issues with support. Would you be open to having a quick call to discuss your issues in more detail? Regards, Leena

It's easy to use and inexpensive.

There were a few setup glitches related to IRS paperwork, but Wagepoint handled them well. I was satisfied with their service.

WagePoint is very simple to use. I love that the very important task of managing payroll is now simple and intuitive.

There’s nothing I dislike about it. I would love to process my payroll via an app. Hopefully one day it becomes true.

efficiency reliable fast customer service makes your small business feel bigger

the user experience isn't as intuitive as I would like

Single login for all client files. The support team is able to respond usually same day or at the latest the next morning. Straight forward processing.

That it won't track advances (issuance and repayments) so I have to manually track to ensure that everyone has repaid.

friendly customer service - quick to respond.

they don' t file "nil" notices and CNESST is not automatically done in Quebec. We are now looking at penalties because this was missed.

Simple to use and understand Good User Interface

There should some graphs to show growth more easily. Multi currency support need to implement

The ease of use of the Wagepoint website is amazing. It gives clear descriptions of deductions as well as allows one to keep a solid record without all the mess of paperwork.

Absolutely nothing, I feel the site is accurate and on point.

As a small business and first time user it's easy to navigate and doesn't take much time at all. I was impressed at how easy they made the daunting task of payroll.

I haven't found anything I dislike about the product so far.

I think this is the best payroll software for small scale industry. It's user interface is very simple and customer support is very much responsive.

so far i have not found any bug in this. It's a great tool and serves it's purpose.

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I like the reasonable cost and the friendly customer service.

I haven't had any negative experiences as of yet. They seem to have all the options of the more expensive software without any downside that I have seen.

It is great for paying freelances and then forgetting about it, that's just it. Instead of checking things like taxes and other stuff, wagepoint just does the job right. Try it out, you won't regret it.

Maybe if you have a bigger company, you might want something more robust, but if you have a small company or just willing to pay off some outsourcing, this can be a great option.

I like that the payroll process is very quick and easy to go through and not stressful.

I have only been using the software for a short time now and it is my first time using it and so far I have not had any problem.

Payroll went easily. Setup was fairly straightforward

Been calling them for 3 weeks to cancel account. Was super easy to setup but trying to cancel is a nightmare. They tout that you talk to a real person but in fact it is an answering service they use that has no connection to the company and no one from the company actually returns your calls.

It is very seamless, simple and quick.

That I need to post all the journal entries manually.