Wagepoint Reviews

User-friendly. Decent customer support.

Doesn't export payroll details for individual staff well.

That it is fully integrated with Quickbooks online, easy to use and fits all our payroll needs.

The set up of the deductions (e.g. health benefits) is a little tricky, as there is not an option for every other paycheck deduction - instead it has to be set up through a client representative.

Hi Bara, Thank you for taking the time to leave a review. Construction is one of those industries where incomes and deductions can get tricky. Welcome to Wagepoint! All the best, Michelle Mire, Marketing Manager

Easy to use, a prompt and professional customer support.

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I love how simple Wagepoint is. It allows me to access my pay stubs and related information online. it means that I don't have to keep a paper record. When I need the information, all I do is login and click the related reports.

I don't have anything negative to say about WagePoint.

Everything was fine and great at first.

I had some issu making the payroll and set the right dates. We called many times the customer service but it wasn't helpfull. We asked if the payroll statement was sent to the governement and at the customer service they said yes. I verified with the governement and nothing was send. I don't use the sotfwear anymore .

Hi Amel, In checking the customer database, it appears you're using the version of Wagepoint that's offered within QuickBooks Canada. This product is called QuickBooks Advanced Payroll Powered by Wagepoint. This version of Wagepoint is supported by the Intuit support team. I will share your comments with that team so they are aware of what's happened. The standalone version of Wagepoint (which most of the reviews for this site reference) is supported by Wagepoint's support team. But, know that both teams keep in close contact in order to address concerns. Sincerely, Michelle, Wagepoint Marketing Manager

simple, clear and very easy to use

we had to work a little on the "PTO" bank for not everyone get vacation in the US and at times it was tricky...but corrections took no time and were done with "a smile"

User interface is easy to use and setup. Integration with QuickBooks Online. Direct deposit to employees.

Can be limited for large organisations. But customer support and service are eager to help resolve issues or guide using the system. Support documentation is a bit lacking. For example, understanding exactly how one option affects payroll would be great - especially for bookkeepers and accountant that know payroll rules.

Easy to trainer clients and use. Calculates stat holidays. Imports journal entry into QBO.

Currently can not think of what I do not like least about the software.

Hi Norie! Thanks so much for your review. Glad you're having a positive experience so far. We'll be adding more accounting partner functions in the future, so keep a lookout and let us know if you have any additional feedback :) Thanks again! Erika

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So easy to use

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Least expensive payroll but doesn't skimp on features or support. I use Xero and Xero has an integration for Wagepoint, which is great if you want to escape the expensive near monopoly that is Quickbooks/Intuit. For the life of me I don't know why Xero chose Gusto over Wagepoint as their payroll partner of choice.

Somewhat counter-intuitive menu. After pay dates you go to hourly even if you don't have hourly employees, but it's simple when explained, you just hit 'Next'.

I do not have any thing good to say about the use of this product. The project was a complete waste of time due to Wagepoint.

We spent about a week and a half getting it setup. We were told we were good to go. An hour later we were told our account was closed, and could not get a reason. Then, in that e-mail chain of being informed we could not use the service, the message was sent to a different company. If a company cannot be trusted to communicate without improperly sending communications to another party, I could not in good faith trust them to handle our employees banking and other personal information.

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Hi Heidi, Thank you for your wonderful feedback :) If you need help with anything else, please don't hesitate to contact me. Regards, Leena

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Hi John, Thank you for your positive feedback and being such an awesome customer :) Cheers, Leena

Payroll processing reminders, double confirmation before processing payroll is a great function

Not having individual payroll stubs - instead have to go back every single payroll to find a particular person's pay stub. (E.g. If there is sort button for person called Alex, then after I click Alex, the previous pay stubs for Alex will all be found)

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It's so easy to set up payroll and manage it for all employees and pay all the required taxes and set up custom withholdings with their site! No other service makes it this easy!

It's not very apparent from the start how to add in withholding but a simple email fixed that. They could maybe improve their documentation.

The interface is attractive and colourful, all back end accounting is done easily and prepared for you. Easy access to the site set up was easy but not easy to customize based on specific needs for different companies.

Customer services takes their time to review support requests, communication lacks from this company, constantly changing the site and functions making it a learning curve every time you run payroll. Some reports needed they don't even have access to

Hi Tina, I'm sorry to hear that you have been having issues with support. Would you be open to having a quick call to discuss your issues in more detail? Regards, Leena

I can do payroll in less than a minute. Also, it protects me from myself by taking the deductions out of my bank account to pay the government, so we don't worry about remitting that separately every month anymore.

It was a little tricky to navigate the setup, but the customer service was incredibly personal, fast and effective.

I love the ease in which to enter all my employee data, have my own control over input without depending on a customer service rep to call me and communicate information over the phone.

At this point I don't see any negative aspects. I have not yet tried to input payroll from another area other than my computer at work, so I'm looking forward to trying that out one day.

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I've reviewed this product before - it looks good and is generally intuitive.

Our T4s were incorrect and our accountant said this was a problem with other clients they had that used Wagepoint. Support is limited. You call in and get a call centre, support will email even if you request a phone call and tell them not to email you. After using this product for just over a full year we are on the hunt for something else.