Wagepoint Reviews - Page 7

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A cloud based payroll software for small companies like ours. It has the features which is required and essential to manage wages of our employee. No unnecessary features to create confusion.

Best in class, it has all which is must to manage a payroll. Did not find anything that I should talk negative here.

Wagepoint is quick and simple to use. A great tool to process payroll for my client and pay employees directly.

Wagepoint fits my client's needs exactly, and allows me as bookkeeper to process payroll painlessly.

How everything was automated for payroll/taxes, automated ROE and taxes. Costumer service was also great.

Customer service filled in all the confusing gaps.

Intuitive, great instructions, super customer support.

None so far.

Very easy to navigate, has the basic functions that you would need, total for pay period easily viewable

The font for the pay stub is a bit small.

It's simple jet flexible and powerfull tool with clear and affordable pricing model.

Only US and Canada are supported right now.

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As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

Hi Tracy, Thanks for the great review. Your feedback on the reports will be shared with the team. Michelle

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75. Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports.

It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other. Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing. Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified. Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100. Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction.

Wagepoint is very user-friendly and intuitive.

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.

Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika

The ability to calculate and pay QC employees taxes and deductions. Self service- each employee can control their own profile, in the sense that personal and banking info can be amended as necessary. The customer service is excellent. Very user friendly.

When you are submitting the payroll amounts, the contractors and employees are on the same page for an overall view of the payroll to be deposited. I would prefer to have the groups separated as we pay contractors and employees at different times and I am having to constantly 'click- pay or no pay'.. leaves room for error.

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease. The auto source deduction remittances have also been a huge life saver - less things to worry about!

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

I love that all all need to do is to enter everyone's hours and the rest gets calculated for me. No need anymore to calculate holiday pay, it's all populated.

nothing I can think of at this point in time.

I am grateful for the automatic export of journal entries to QBO and the employee classing features which help a lot with management accounting and generating reports.

The setup is a bit challenging and the price is a bit steep for my smaller clients.

This software does everything you need it to do - it definitely competes against the market leaders (Ceridian, ADP) and is significantly less expensive.

I would like some more advanced reporting options.

Easy to adjust employee wages. Easy to add/remove columns eg. Commission, Bonus, Stat Holiday, etc... They calculate Stat Holiday pay. They remit the payroll deductions for you. Easy to create and view reports.

There was one time that I wanted to look up an employee's pay stub, but it had not been created yet. Not a big deal, but that's the only negative I can come up with.

Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great

The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments

We are a mid-size accounting and bookkeeping firm and payroll is a large part of our services for both Canadian and US payroll. Wagepoint is the most efficient, easy to use, cost-effective and accurate payroll service on the market. The reporting is great and the support team is fantastic! I never have to worry about payroll processing. Our clients love that the employees have their own log on to retrieve paystubs and annual T-slips and W-2 slips. Overall - best quality payroll service out there!

None so far and I have used this service over 3 years!

Hi Monika, We are beyond delighted that you and your clients are so happy. Payroll is mission-critical and it doesn't have to be a pain. Thank you for sharing your thoughts, Michelle

Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.

I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.