Wave Payroll Pricing, Features, Reviews and Alternatives

I can't even begin to say how SIMPLE it is! I was looking for something that my Daughter and Wife could use to do AR/AP as well as payroll. It took me literally 4 hours to get 237 employees added with their payroll information. Didn't miss a payday :-)

The invoicing was/is clunky. You only have 3 designs to choose from. I haven't found a way to import designs from another invoicing software that I was using. I'd kind of like to just have one......but it's not too important right now.

I like that it's completely free and has many easy aspects of adding receipts, reporting, tracking your expenses, bank accounts and more. I compared it with other bookkeeping software and Wave is the best because it's free and does the same things as other platforms but more. I will mainly be using this in my business to keep track of taxes and file it accordingly.

There are no cons for me for this software as I recently started using it. I think the only thing they should do is continuously adding more features and updates.

Wave payroll is a software used by small/medium scale business owners to pay the wages of their workers or contractors. It has been simplified to a level that it saves time and money while one will still access high quality payroll facilities. I am very comfortable with wave payroll because it connects to other wave application like wave accounting but not to third party. It is easy to understand and easy to manage income and expenses.

It is not completely free. It is not easily accessible I.e wave payroll don't have an app that work on Andriod and IOS devices. It cannot be accessed without adequate internet connections.

User-facing pages are nice looking, invoices and other docs look professional.

Customer service is mainly by chatting with a bot. They have no help pages. The bot is generally useless and we have to eventually email for support. They have no phone support at all. Off-boarding a dismissed employee makes it look as if they have not thought through the process. Beneath this all the time is the constant annoyance with how long every operation takes. Their site is noticeable slow compared to many others, and for just about everything.

I've been a customer since 2017 for our tech company. Generally this is a great software. But their support is just plain horrible. They don't have a number you can call. Their Help Center is mediocre at best and their live agents are accessible that provides inaccurate time estimates. For example, it told me 6 mins to talk to someone. It's been 45 mins and no progress. Also, I've had to email them 3 times regarding this issue in the past 7 days and no response so far.

Support is simply not there. No phone number to dial. Their bot is decent but has crapped out on me a few times. Their agents are poorly educated.