When I Work Features

When I Work

Staff scheduling, time tracking, communication & attendance

4.48/5 (880 reviews)

When I Work Features In Depth

Manage your staff schedule

You can set and manage your staff schedule by using the Scheduler Tool. Buttons to set positions, current location, and site, along with a publish widget button, are located on the left-hand side of the main page in the control panel.

The schedule is the basis of all processes within the When I work application. Managers are elicited to use the pre-designed schedule templates initially to get started. From here they can make adjustments based on weekly changes. When I Work will automatically alert you of any scheduling conflicts based on the preferences you will have chosen for the schedules you have set up.

Create and manage new employee shifts

The When I Work scheduling application gives you constant access to the status of staff availability. You can also see when employees have made requests for time-off, as well as fill open shifts at the last minute. You can then use When I Work’s various communication tools to notify employees of these changes, as well as when new shifts are available for them to take up.

You can add a new shift by clicking on any date in the Scheduler. You can manually set the time, along with any unpaid breaks or additional notes for the employee (e.g. “Don’t forget to clock-in when you arrive”). Click the Notify button to make your employee aware that he or she has been given an extra shift.

Send two-way and group mobile notifications

Both managers and employees can send notifications from devices using two-way text messaging and email alerts. Employees can configure reminders to be sent to their smartphones a few hours or days in advance of each scheduled shift.

When I Work also offers TeamTxt, another messaging tool that allows managers to send group text messages. It can also be used for manager-to-manager communication.

When I Work Attendance module

If you activate have When I Work Attendance (WageBase in the app store) in your account, you will be able to use the software’s time clock tool to automate recurring schedules and track employee attendance. By using their desktop computers, tablets, or smartphones employees can update this information on the go.

When I Work’s Attendance module ensures that employees clock in when they’re scheduled to. If employees forget to clock in, actionable alerts are sent out to them. Alerts are also sent to managers to notify them when they’re close to paying overtime.

Employee time-off requests

When I Work scheduling software provides employees with an an efficient way to request time-off, allowing them they to request full days or partial days. You can then select whether this time-off should be paid or unpaid. Employees can also add notes for their manager to review when deciding over the requested time-off.

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Applicant Tracking
Application Management
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Time Capture
Availability Management
Billable & Non-Billable Hours
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Clock In / Out
Committee Management
Communication Management
Compliance Management
Contractor Management
Data Import/Export
Demand Forecasting
Desktop Notifications
Drag & Drop
Email Alerts
Email Invitations & Reminders
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Event Management
Event Scheduling
Expense Tracking
Facility Management
Facility Scheduling
Faculty/Staff Management
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GPS
Geolocation
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HR Management
Job Application Management
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Microsoft Outlook Integration
Mobile Access
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Mobile Time Tracking
Multi-Channel Communication
Multi-Location
Multiple Billing Rates
No-Show Tracking
Offline Access
Offline Time Tracking
On Call Scheduling
Online Booking
Online Punch Card
Online Time Clock
Online Time Tracking
Overtime Calculation
Payroll Management
Performance Management
Performance Metrics
Physician Management
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Projections
QuickBooks Integration
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Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Scheduling
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Resource Scheduling
SMS Messaging
Salaried Employee Tracking
Sales Forecasting
Schedule Distribution
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Shift Swapping
Sick Leave Tracking
Single Sign On
Summary Reports
Task Management
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time & Expense Tracking
Time Off Requests
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Volunteer Management
Waitstaff Management
Widgets
Workstation Tracking
iCalendar Support
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Applicant Tracking
Application Management
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Time Capture
Availability Management
Billable & Non-Billable Hours
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Clock In / Out
Committee Management
Communication Management
Compliance Management
Contractor Management
Data Import/Export
Demand Forecasting
Desktop Notifications
Drag & Drop
Email Alerts
Email Invitations & Reminders
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Event Management
Event Scheduling
Expense Tracking
Facility Management
Facility Scheduling
Faculty/Staff Management
For Cafeterias
For Healthcare
For Schools
Forecasting
GPS
Geolocation
Group Scheduling
HR Management
Job Application Management
Job Tracking
Jobs Board
Labor Cost Calculator
Labor Cost Reporting
Labor Forecasting
Labor Management
Leave Tracking
Location Tracking
Manual Time Entry
Messaging
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile Time Tracking
Multi-Channel Communication
Multi-Location
Multiple Billing Rates
No-Show Tracking
Offline Access
Offline Time Tracking
On Call Scheduling
Online Booking
Online Punch Card
Online Time Clock
Online Time Tracking
Overtime Calculation
Payroll Management
Performance Management
Performance Metrics
Physician Management
Point of Sale (POS)
Projections
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Scheduling
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Resource Scheduling
SMS Messaging
Salaried Employee Tracking
Sales Forecasting
Schedule Distribution
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Shift Swapping
Sick Leave Tracking
Single Sign On
Summary Reports
Task Management
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time & Expense Tracking
Time Off Requests
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Volunteer Management
Waitstaff Management
Widgets
Workstation Tracking
iCalendar Support
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Applicant Tracking
Application Management
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Time Capture
Availability Management
Billable & Non-Billable Hours
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Calendar Sync
Chat/Messaging
Class Scheduling
Clock In / Out
Committee Management
Communication Management
Compliance Management
Contractor Management
Data Import/Export
Demand Forecasting
Desktop Notifications
Drag & Drop
Email Alerts
Email Invitations & Reminders
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Scheduling
Employee Self Service
Employee Time Tracking
Event Management
Event Scheduling
Expense Tracking
Facility Management
Facility Scheduling
Faculty/Staff Management
For Cafeterias
For Healthcare
For Schools
Forecasting
GPS
Geolocation
Group Scheduling
HR Management
Job Application Management
Job Tracking
Jobs Board
Labor Cost Calculator
Labor Cost Reporting
Labor Forecasting
Labor Management
Leave Tracking
Location Tracking
Manual Time Entry
Messaging
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile Time Tracking
Multi-Channel Communication
Multi-Location
Multiple Billing Rates
No-Show Tracking
Offline Access
Offline Time Tracking
On Call Scheduling
Online Booking
Online Punch Card
Online Time Clock
Online Time Tracking
Overtime Calculation
Payroll Management
Performance Management
Performance Metrics
Physician Management
Point of Sale (POS)
Projections
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Scheduling
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Resource Scheduling
SMS Messaging
Salaried Employee Tracking
Sales Forecasting
Schedule Distribution
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Shift Swapping
Sick Leave Tracking
Single Sign On
Summary Reports
Task Management
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time & Expense Tracking
Time Off Requests
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Volunteer Management
Waitstaff Management
Widgets
Workstation Tracking
iCalendar Support
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Mobile apps

iOS App


17,124 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


37,348 reviews

When I Work Feature Reviews

25 reviewers had the following to say about When I Work's features:

randy c.

Overall not bad but needs more

2017-12-06

When I Work is a full-bodied, attractive shift scheduling platform that works well on phones and desktops, and offers shortcuts and templates that help speed up scheduling for managers, giving employees more power over when they work.

Pros

Feature-rich, flexible, mobile-friendly platform.

Cons

Doesn't offer as many reports and direct integrations with payroll and POS vendors as some competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hello Randy!

Thank you for taking the time to write a review.

I agree completely that When I Work's design looks nice on the web app and mobile apps too and I am so glad to hear that you are finding it user friendly for scheduling your team.

I wanted to also let you know our team is looking into more reporting features and integrations as well. I have passed along your feedback but if there is a specific integration you're looking for, please let our Customer Care team know by emailing them at support@wheniwork.com

Thanks again for your time.
Hope you have a fabulous day!
- Cara
When I Work Team

Read more
Anonymous
Dental Student (Higher Education company, 1001-5000 employees)
Verified Reviewer

When I work makes scheduling easy peezy

2018-05-24

Pros

When I work provides the best system we’ve tried for our employees to manage scheduling in a self service portal.

Cons

The user interface is not super customizable, but this is pretty much just nitpicking for trying to streamline everything into company branding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Steve B.

Great chat support

2016-11-16

Needed some quick help generating a report. Used the chat function and Candice had me set up and smiling in under a minute!

Pros

Mobile features, great interface, excellent support

Cons

Some features could be more customizable. Could use more user set defaults.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
tim j.

Great program for small business on the go

2016-11-03

With when i work, I can easily schedule, manage and change my employees schedules.

Pros

Easy to use, many any functions and all employees can access silly with notification of when they work.

Cons

the price of time management. clocking in will become a much larger aspect in 2017 and i feel the price should be discounted when you already have one service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering When I Work

you can try this software out for free for a few months and the best aspect is the app. google play or apple makes it simple for all employees to have access to their schedules at any time and can be notified of any changes right away

Source: Software Advice
Helpful?   Yes   No
Read more
Rosa G.

When I Work Software Review

2019-12-16

For a startup company, it is useful to have a nice and easy way to keep track of everyone's schedule, working time, salary rates, etc.

Pros

- Simple and clean UX/UI - Easy to keep track of everyone's tasks - Nice and multiple features like adding notes, editing time entries, etc. - Flexible to work with multiple users - Works nicely when you have multiple employes and need to keep track of multiple schedules, locations, etc

Cons

. - Too much email spam - Still has a couple of annoying glitches happening from time to time - Dashboards and reports could be improved so you can make them more detailed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Rosa!

Thank you so much for taking the time to write a review. We are glad to know that using When I Work has made your work life easier and we appreciate your feedback.

Thanks again!

Kate

Read more
Nicole C.

Awesome customizable platform for scheduling, payroll, reporting etc.

2017-11-21

scheduling, reporting, separating worksites for multiple locations.

Pros

Great support staff and easy to use!

Cons

Wish you could include salaried employee info in the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Nicole,

Thank you for writing this great review! Creating an easy to use platform is one of our top priorities, so it is awesome to hear you have found success with When I Work.

I will pass along your feedback to our product team. You can vote for a Paychex integration in the integrations marketplace within your account.

Have a great day!

Matt

Read more
Francesco S.

Very useful

2019-12-09

Time tracking. Employees work shift distribution and management.

Pros

Easy to schedule working shifts, time tracking capability, the possibility to request time off work.

Cons

GPS functionality could be improved, not always accurate. the app also doesn't allow to remove shifts or change the schedule like the website.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Francesco,

Thanks for taking the time to review us! We are glad to see that the app has been beneficial in scheduling, time tracking, and submitting time off.

In regards to the GPS not always being accurate, if you reach out to us at https://help.wheniwork.com/submit-a-ticket/ we'd be happy to troubleshoot with you!

Best,
Katie

Read more
Roger F.

Great software for coffee shops

2019-04-08

Overall this is a great, cost affective solution for staff and shift management, time tracking, and payroll.

Pros

It allows for powerful staff management and shift management.

Cons

It is best for shift management.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Roger,

Thanks for the awesome review! It's great that you found the scheduling to make sense after working with it. If you ever have a question, feel free to write us at
https://help.wheniwork.com/submit-a-ticket/ and we will be happy to help sort it out!

Best,
Terra

Read more
Shonte R.

Changed my life!

2017-10-25

Time, energy, proactive employees, and better money management.

Pros

The shift reminders for all my employees is amazing and it helps to keep people on track and on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Shonte!

Thank you for leaving us such a wonderful review! It is so great to hear of all the tools you are finding helpful in speeding up your scheduling process and keeping confusion amongst you and your employees at a minimum.

Continue to spread the good word about When I Work. Have a great day. :)

Read more
Kidada M.

Works like a charm

2019-03-13

Keeps employees from clocking in early on shifts, helps me manage time, helps me see what rooms employees are scheduled.

Pros

It is very customizable for shifts. Also alerts you to if an employee is late to work.

Cons

Nothing really! Cant think of anything. It works great for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Kidada!

Thank you so much for taking the time to share such wonderful feedback with us!

We are so glad to hear you're finding it useful and helpful for your workplace!

Thanks for the 5 stars across the board!

Kindly,
Adrianne

Read more
Anonymous
(Furniture company, 11-50 employees)

Working with WhenIwork has been a tremendous experience.

2018-05-24

Time savings and easier management of off-site work times.

Pros

Using WIW has greatly reduced the Payroll clerk's time and has allowed the employees easier access to clocking in and out when working offsite.

Cons

The fact you cannot vary the overtime based on different employees. Also, sometimes the mobile app gives trouble, hindering clocking in and out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hello,

Thanks for taking the time to review When I Work! We are happy to hear that When I Work is helping save time for you and your team.

I can see how it would be helpful to be able to set different overtime settings for each employees.

If your employees are having trouble clocking in/out, please email us at support@wheniwork.com. We are happy to help!

Thanks,

Adrian
When I Work

Read more
Jill K.

Simple Scheduling Software with Added Features for Time Tracking

2018-12-24

We used When I Work for the time tracking software, which served us well for a while.

Pros

It has a good mobile app and desktop view which is key.

Cons

The time tracking should have a better way for employees to add additional information such as project information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work



Amanda here, from the Customer Care Team at When I Work. Thank you for taking the time to share your feedback with us!

I can definitely see how having the ability to customize the time tracking portion to allow for project information would helpful. I will pass along your feedback to our product team for review on future updates.

Kindly,
Amanda

Read more
Anonymous
(Health, Wellness and Fitness company, 11-50 employees)

When I Work - Simple, Intuitive and Mobile

2018-12-08

The interface is simple and intuitive and mobile.

Pros

I like that you can upload a photo to your profile and like the workchat functionality for requesting shift swaps and keeping the team abreast of issues.

Cons

When I request time off, it sends an email to the CEO, COO and management team listing every one of my (historic) time off requests.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hello,

Jaime here from the Customer Care Team at When I Work. Thank you for taking the time to share your review with us!

I am happy to hear that you find When I Work easy to use and that it has made it easier to communicate and swap shifts with your team.

In regards to requesting time off, the email that a Manager receives should only list the one request that needs to be approved, however, on the web app, the Manager will see all of your previous approved requests.

If you have any questions, feel free to reach out to us at support@wheniwork.com. Thanks again for taking the time to review When I Work!

Have a great day,

Jaime

Read more
Rachel B.

Love When I Work. Easy to use, and the customer service is outstanding!

2018-01-29

Also, the ease of the software makes it easy for Supervisors to make schedules and track hours.

Pros

Also, like that it is easy for all generations to use.

Cons

Don't like that once the employee is removed from When I Work, all of their history is removed as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Rachel,

Thanks for leaving us a great review! We appreciate hearing from you!

I can definitely see how more advanced reporting and export features could be of use to you and other users. I will be sure to pass this along as a suggestion to our development team.

In addition, you can view the schedules and timesheets for past users by pulling up a 'Schedule Export' or a 'Custom Timesheet Export' and setting the filter to 'All Employees' so your deleted users populate on the report.

If you have any questions, feel free to reach out to our Customer Care team at support@wheniwork.com and they will be happy to help with whatever you may need :)

Thanks again!

Sincerely,
Kara
-When I Work Team

Read more
Vanessa D.

Great for scheduling

2018-11-22

Allows for easy scheduling and time clock management

Pros

I use when I work to schedule my nearly 45 employees and we love it!

Cons

None, my employees and I really enjoy this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Vanessa!

Thanks for sharing such an awesome review! I'm happy to hear that When I Work is meeting your business needs and your team love using it!

Take care,
Adrianne

Read more
Brad W.

Makes management a little easier

2018-07-07

Pros

I love the employee assessment form that I am allowed to use.

Cons

The scheduling because my department has such weird hours seemed a bit more complicated than I like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Brad,

This is Jenny from the Customer Care team at When I Work.

Thanks for your great review! We are happy to hear that the employee assessment form and management articles have been useful for you.

We can offer assistance on your specific scheduling needs if you email us at support@wheniwork.com. We are happy to provide any tips or suggestions on what might work best for your account!

Cheers,
Jenny

Read more
Jennifer D.

Great scheduling software for a 24/7 operation

2018-07-19

Pros

easy to use, adding new employees and the invite is helpful.

Cons

Reporting function could be better when sorting staff and positions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Jennifer,

We are happy to hear that When I Work is working well for you and your team and that you are enjoying the different schedule views! :)

We would love to hear more about what types of reports you are looking for. Please email us at support@wheniwork.com if you have any suggestions!

Thanks,

Adrian

Read more
Mike D.

Verified Reviewer

Great for Employees, Okay for Administrators

2018-09-25

Pros

Employees like the workchat and ability to swap shifts from their mobile phones.

Cons

Reporting functionality is still surprisingly limited, and setting up the initial schedule (for 135 employees in our case) is still labor-intensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Kenneth K.

Verified Reviewer

The "heads-up" scheduling all HRIS systems lack

2016-07-04

Integration with third party platforms such as payroll and accounting systems leaves much to be desired but functionality and ease of use comes first and that's where When I Work excels.

Pros

Intuitive web based user interface Mobile apps that staff actually use Heads-up alerts for possible attendance issues Single system for scheduling and time clocks Excels in all the scheduling & T&A features where HRIS systems fail

Cons

Third party integration leaves much to be desired (payroll sync with the majors, accounting uploads) Service interruptions seem to happen more often than would be desirable (but are always very short)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Emily A.

Good for companys with different hourly employees.

2020-02-18

Overall, we liked using the app when it worked. When using an app like this we know that it can be tricky to decifer user error and the app errors. Would try again if needed.

Pros

When I work allows you to access your schedule, request time off, and communicate with other employees or management easily.

Cons

When uploading time off requests, some dates or requests would be denied automatically without management ever seeing or responding to the request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Emily -

Thanks for taking some time to provide a review for us!

I'm happy to hear that our features and ability to manage your Schedule and workplace needs from the app were so helpful!

We'd be happy to look into any issues you may have encountered with Time Off Requests. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!

Again, thank you for the review!

Kindly,
Adrianne

Read more
Amy S.

When I Work allows staff to specify their availability, request time off, and view upcoming shifts.

2018-07-26

The software allows me to plan ahead and send projected schedules to staff, view availability for a given day, track requests for time off, and give staff a way to acknowledge their shifts, which promotes accountability.

Pros

When I Work allows staff to communicate their availability, specify their shift preferences, request time off, and view their upcoming shifts.

Cons

Employees have the ability to change their availability at their own discretion, without management approval.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hello Amy,

Thanks for taking time out of your day to write your review.

I agree that the increased communication with availability preferences and time off makes planning your schedule so much easier.

While employees can change their preferences at any time, I wanted to let you know there is a way to disable employees from having access to edit this feature any more. Here's our guide about this:
https://help.wheniwork.com/articles/app-settings-computer/#availability

If you have further questions regarding the process, please email our Customer Care team at support@wheniwork.com. They are happy to help with the availability feature.

Thanks again for the review!
Sincerely,
Cara
- When I Work

Read more
Steven H.

When I Work has made scheduling so much easier and allows our business to connect with each other.

2017-11-02

Pros

Onboarding new employees is a snap and allowing the staff to clock in and out with the app makes their lives a lot easier.

Cons

I would like more reports although there are several reports available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Steven,

Thanks for your review of When I Work!

We are thrilled to hear that the app has made scheduling easier, and also better connected the teams. It's always great when onboarding is easy since bringing in new systems and processes isn't always a breeze.

Can you send us some ideas of reports that would add value to your business? We'd love to hear more at support@wheniwork.com.

Thanks again for your review and for choosing When I Work!

Best,
Sasha DeMarre

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Carley P.

Quick to Setup, Limited if you don't add $$ paid features

2019-12-10

Good simple solution to capture hours for our interns and other part-time employees

Pros

Very quick to turn on and set up, allows new members of group/part-time employees to begin capturing hours easily via their email; Allows scheduling and easy pulling of reports/review of hours

Cons

Features are limited if you do not add on extra paid features (for example: app access costs per device, so to login remotely every user has to buy the app)

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Carley!

Thank you for taking the time to leave a review. Your users should not need to pay for access to our mobile app. We would love to look into this for you, if you can please submit a ticket to https://help.wheniwork.com/submit-a-ticket/.

Thanks again!

Kate

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Aaron W.

Great software that is very easy to use!

2017-10-13

Better controls over time card monitoring, audit trail, and better PTO system then we were previously using.

Pros

User-friendliness and clock-in/clock-out feature that is tied to the IP address of the location employees should be reporting to.

Cons

Makes the process still much of a manual lift when paying employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hey Aaron,

Thank you for leaving us a review! I am happy to hear that you are finding the software easy to use - especially for your staff clocking in and out.

Thank you for providing us with that feedback about PTO accrual and integration with QBO. We are always working on improving the functionality of our app and adding new tools as well so this feedback is very important to us.

Have an excellent day!

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Tamika B.

An Awesome Tool!

2021-02-09

Our team of sales managers has found When I Work to be a great resource in keeping track of our sales reps' time as they cover most southeastern states.

Pros

When I Work is an invaluable tool to any HR team as it provides great resources for scheduling employees, tracking time, and communicating with your teams.

Cons

As such, they have found this software to be beneficial in keeping abreast of vital data from their employees.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from When I Work


Hi Tamika,

Thanks so much for sharing some of your favorite features and how When I Work has helped out your sales team!

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