When I Work Features

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

Hi Erin - Thank you so much for taking the time to give us such a lovely review! I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well! We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks so much for this lovely review! Kindly, Adrianne

I felt it had good features in the beginning

When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions.

Hi Deb, We appreciate the detailed review. I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app. I am very sorry for the impact any issues have caused to your workflow. The support offered through chat and email ensures that we can address the situation in a timely manner. I appreciate your feedback on this experience. We are always looking for ways to improve. Best, Vicki

I love using When I Work to schedule and manage my employees. It's so easy to use and has great features like the ability to communicate with my employees and see who is available to work at a glance. I also appreciate that I can easily adjust schedules as needed. It's definitely a great tool for managing my team!

The only downside to When I Work is that the mobile app can sometimes be slow to load. I've also had a few issues with the notifications not coming through as quickly as I'd like. Other than that, it's a great scheduling and management tool.

Hi Alan, Thanks for your time in sharing this feedback with us, it is greatly appreciated! We're thrilled to hear that your workplace finds WorkChat impactful as a communication method and the app is easy to use to help provide visibility into coverage while scheduling. If you're noticing persistent loading issues or notification delays, our team would be happy to look into this! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks again for your review!

It is easy to keep track on all employees. It is also very easy to see who is on the schedule for the week and fix times if needed.

We turned off the mobile access to be sure that everyone was being accurate and honest.

Hey Samantha, Thanks for taking the time to provide awesome feedback on how When I Work has helped you and your team! Please don't hesitate to reach out with any questions by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/, we are always happy to help! Best, Jeremy

I love that I can create multiple schedule templates and positions. Also, LOVE the "drop shift" feature for our employees. This feature has made managing this for my managers much easier.

I wish there were more specific reports I could pull for payroll.

Hi Heather, Thanks for your time in sharing this feedback with us, it is greatly appreciated! We're thrilled to hear that your workplace finds the schedule templates, positions, and 'drop shift' features are impactful, especially for your managers! We'd love to connect further regarding reports for payroll. Please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist! Thanks again for your review! Best, Farrah

I like the scheduling feature the most followed by the timesheets and time tracker

the mobile app is not as good as it could or should be.

Hi David, Shab here from When I Work. Thank you for taking the time to write us a review today. If there's anything we can help with, we would love to assist! Please submit a ticket to our Customer Care team (https://help.wheniwork.com/submit-a-ticket/) and it would be our pleasure to assist you. Have a wonderful day! Warmly, Shab

When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.

there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.

Hi Krissy, Thanks so much for taking the time to share this feedback with us! We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do. Please let us know if any questions come up, we're always happy to help. Warmly, Chelo

This is a very straight forward software that focuses on online scheduling. It’s very easy to use. It’s very responsive, and fast. IM feature is very good. Great for communication between staff.

The cost is quite expensive, as it’s calculated based on number of active employee per month vs a flat fee, so the bigger the company, the more it costs. We have almost 150 employees in total, so it was not the best option for us to use.

Hi there, Thank you for taking the time to leave this review and share your feedback with us. We're happy to hear that you were finding the app easy to use and navigate! We strive to provide the very best value through continued product enhancements and outstanding service. I'm sorry to hear that When I Work did not best meet your business needs. Should your needs change in the future, we'll be happy to help! Warmly, Chelo

When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can. Unlike the "capacity"...

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No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.

When I Work is a great product that our company loves to use. We love how easy it is to create a schedule and assign employees, and all of the features are very easy to work with and aesthetically pleasing. We also like the ability to keep a detailed database of employees in the system. Their customer service team has been very friendly and are always there to answer our questions in detail. It is also a great platform for time tracking and exporting time sheets every week to send to payroll. Overall, it's the best platform we could have found to help us do what we need to do every day.

A couple features we wish they had: - The option to create a preferred list in our employee database (A-list, B-list, C-List, Do Not Call List, etc) - The option to be able to look at all events at once on the Time Tracker for the day (right now you can only look at one event at a time, which is hard when we have multiple events and sometimes forget which ones are happening in a day) - To have a...

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Hi Jonathan - Thank you so much for such a wonderful and thorough review! We're so happy to hear that you're loving the features we currently offer! I love the suggestions you've shared as well. We are always interested in hearing about your experience with our product and how we could improve. Again, thank you for your kind word and fabulous review! Best, Adrianne

When I Work has saved me daily headaches. Public Libraries don't have the funding to implement expensive employee scheduling software. When I Work even offers a free version which we started out with awhile ago but as our staff grew we moved into the paid format. Our library and employee pool has grown and changed, When I Work grows and changes alongside it. They continuously offer new resources and seek to keep ahead of us and just "know" what issues we may have as our staff is in flux.

The only issue I've seen thus far is a slight problem with the remote ap. Let me first say that having the ability to have an ap at all is great. My staff often is out of the library for programs and if they have an event prior to actual library hours they can clock in from their own phone. The issue that I speak of was mostly in calculating the distance that clocking in was allowed. It took a few tries to make sure that staff can check in, with a decent range, but not be so far from the library that it could be abused by someone wanting to beat the clock when they're late to work.

Hi Amy! Thank you so much for the kind words! We're glad the app has been a good solution for you and your team. If you ever have any questions, please reach out to us here: https://help.wheniwork.com/submit-a-ticket/, and we'll be happy to help!

The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message...

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The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.

Hi there Pam! Thanks for the great review! We are so happy to hear that you find so much value in When I Work! In addition, we do have a way to block off days that you don't want your users to request off. You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'. Here is a guide that walks you through that: http://bit.ly/2nzroHJ Feel free to reach out to us at support@wheniwork.com with any questions :) Sincerely, Kara -When I Work Team

The ability to post open shifts as revolutionized our ability to communicate with and mobilize our on call staff. By posting an open shift On Call and float staff see the shift right away and are able to pick up shifts that fit with their schedules. The ease of posting open shifts has drastically decreased the time spent trying to find staff to fill gaps in schedules. With over 150 employees and 44 locations we are able to post the addresses of each location that allow staff to pull up a map to the site.

At this time the product is serving us very well. When I Work continues to add new features and provides detailed descriptions and instructions to these features.

Hi Amanda, Thank you so much for this detailed and thoughtful review! We love hearing about some of your favorite features and how your team utilizes OpenShifts and new features as they become available!

This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature. The online based platform is great and the app is the perfect way to post the schedule...

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The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.

Hi there Lisa, Thank you for leaving us a review! We are so happy to hear that you and your team finds value in When I Work! If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at support@wheniwork.com. Our team will help get the issues you are experiencing resolved. Thanks again for the review! Hope you have a great day! Sincerely, Kara -When I Work Team

The monthly view give me the opportunity to see all scheduled shows and the assigned performer for each. So when customer calls with a specific data and time, I can easily confirm the opening and assign a performer to the show.

The ability to schedule repeating monthly/weekly events. While "every week" is ok, it does not allow for more complex calendaring such: as every 3rd Wednesday in every month, or every other Monday through out the year. This was a feature in the ORIGINAL WIW from 18+ months ago. There was a small ICON (an elliptical arrow icon) in the "TIME" dialogue box. When clicked it would allow for such complex scheduling ... PLEASE BRING IT BACK!!

Hi Sam, Thanks for such a fantastic review! It's great to hear that your scheduling has been made more efficient through the use of OpenShifts. Thanks also for your feedback in regards to repeating shifts, we're always looking for ways to make When I Work more useful for our users. Best, Terra

Attractive user interface. Easy to set up and add new shifts and move shifts around. Responsive support.

No ability to track actual sales vs budgeted without exporting to a spreadsheet. LImited access for supervisors to labour budget.

Hi Michael, Thanks so much for the feedback. This is very helpful. You're right about our approach to features. We hold back and focus on the features we can make the very best. We'd rather do 10 things great, than 100 things mediocre. That said, I think I can help in regards to your questions about LABOR BUDGETING. We have a "mode" that you can turn on that will allow you to see labor budget...

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it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone

It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it.

Hi Taylor, Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it! We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature! Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to support@wheniwork.com with the details of what you are experiencing, we would be happy to further assist. Thanks again for taking the time to provide feedback. Have a great rest of your day! Best, Katie

This is a very user friendly software. We are able to quickly create, edit, and distribute schedules to our large staff. We love that the staff can quickly submit time off requests, send us messages about their schedules, and even drop/swap shifts if necessary, within moments of the schedule being published.

When I Work is a very proactive company, and they make software updates often. The only bad thing about this is that it can some time for us to adjust to changes that are made, and occasionally there are small glitches. But overall, I would say I am more satisfied that they are proactive in expanding what the software can do, than I am disappointed in these occasional issues.

Hello Sarah, Thanks for the review! That is awesome to hear When I Work was a game changer for your team and that you are enjoying the ease of creating shifts and the time off and communication features too. I appreciate your honesty about the software updates. We want to make sure we are meeting your needs so if you have any suggestions about how we can make the update process better for you and your team or if are any issues you would like us to look into, please contact us at support@wheniwork.com. We appreciate your feedback and are happy to help! Sincerely, Cara - When I Work Team

I like how user-friendly the scheduling interface is. I appreciate that I can quickly create and modify schedules, and the mobile app allows me to view my schedule, swap shifts, and request time off. This simplifies the scheduling process and ensures that all shifts are covered.I also like the time and attendance tracking capabilities of When I Work. I can clock in and out using the mobile app, and...

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One issue that I have experienced is that the software can be slow to load or experience occasional downtime, which can be frustrating when I am trying to access my schedule or communicate with my team members. I have also encountered instances where the mobile app can be buggy or crash, causing disruptions to my workday.Another concern that I have is that certain features, such as the ability to copy...

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Hello Emmanuel, Natalie here with the Customer Care team at When I Work! I appreciate you taking the time to leave such a thoughtful review and feedback. I'm glad the app's communication tools could help make your work life a little easier, but I'm sorry to hear about the roadblocks that you've been encountering and that our support has missed the mark for you. It's never our intention to create more headaches on top of your busy workday, and we'd definitely like to work to resolve the technical issues you've mentioned, so please don't hesitate to reach out at https://help.wheniwork.com/submit-a-ticket/ for one-on-one support - we're here to help. Thank you, Natalie

-Allowing for employees to be in different timezones -Allowing for employees to set their unavailability and their preferred scheduling times -Allowing employees to shift swap within the software

-Software is often buggy. It auto schedules my employees during times they are marked as "unavailable". This may be due to the fact that we have people all over the world and could be a time-zone issue, but the fact remains that they are often scheduled during "unavailable" times, and it has to be adjusted. -It also doesn't seem to honor the "schedule weekends first" feature correctly when I'm using...

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Hi Rose, Thanks for taking the time to share this feedback with us. We're sorry to hear that When I Work did not best meet your business needs! We can certainly appreciate the importance for your business to access features that do not exist within When I Work. New enhancement requests are reported to our team and demand is tracked to review the request and determine whether to implement...

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The ease of creating a schedule, distributing it, and letting staff handle their shift swaps or drops has completely empowered our team. The best feature is the 'history' button so that you know where it all began when shifts start with one employee and end with another. No longer do we have to hear, "I didn't know?" or "Who was originally scheduled?" because there's a ledger! Gone are the long,...

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The print feature is limited to what is offered with no option to change the font, unable to expand the daily roster (daily view is limited to 7 names on paper calendar), and there's no option to print in 2 week segments. This isn't a deal breaker, but the old school needs still exist of having a paper trail (even in PDF form) and due to limited names viewed on any given day, we can't use the feature to it's fullest. If the box for the day could expand to reflect all the names when printing, we'd pay extra!

Hi there! Thanks for writing us a review! We're glad to hear you are enjoying the app! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if you have any questions.

It is fairly easy to build the schedule every week and staff get notified right away. The time off feature works really well. I like the "Open Shifts" feature for weeks when we are short staffed.

So many things, but mostly that I have used it for 7 years and it has hardly evolved. Or at least when they do add features, you almost always have to pay for them. I made some changes a few years ago that broke somethings and tried to get someone on the phone and was basically told that I dont' qualify for phone support. They didn't solve my issue (I'm just tolerating it). Kind of annoying considering that I hav epaid about $8400 USD for this software over the past 7 years. I feel I'm worth a 15 minute phone call to troubleshoot my issues and make it work better for me.

Hi Shannon, Thank you for taking the time to review our application. We love and appreciate hearing feedback. We are always looking for ways to improve our product to best support all of our customers. I am sorry to hear there seems to be an issue that has not been resolved for you. We are very happy to help correct this. We do have a Live Chat option for live support that can be very useful real time. Please feel free to reach out to us directly anytime you need us. We are always here and happy to assist in the most effecient way possible! Again, we definitely appreciate the feedback and look forward to continuing to serve your Scheduling and Time Keeping needs. Respectfully, Ethan

It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable

The inability to attach files to an email

Hi Sarah, Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below. https://help.wheniwork.com/articles/document-storage-release-notes/ Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/. Have a great day, Anna

Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.

Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking. Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function...

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Hi Elizabeth, Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments. If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts. Best, Kate