The "heads-up" scheduling all HRIS systems lack
In many companies, scheduling is critical to operations. Whether it's the tech sector or quick service food, ensuring you have the right people scheduled at the right time is critical to maintaining the optimal customer experience. Unfortunately, the all-in-one systems that exist in the HRIS arena today ALL lack highly intuitive and full-featured scheduling systems. Sure, there are plenty that have all necessary features but come at the expense of ease of use which, in the end, leads to less than optimal use. Enter When I Work, a scheduling first platform that is borderline enjoyable to use and makes the scheduling task for individual team leaders a breeze in our customer service and fulfillment operations. It's simple to identify needs by skill set or expertise when building a schedule or finding replacements for staff that will be out of the office. Integration with third party platforms such as payroll and accounting systems leaves much to be desired but functionality and ease of use comes first and that's where When I Work excels. User engagement is high with intuitive and easy to use mobile apps and location based clock-in is much preferred to IP restrictions.
Intuitive web based user interface Mobile apps that staff actually use Heads-up alerts for possible attendance issues Single system for scheduling and time clocks Excels in all the scheduling & T&A features where HRIS systems fail
Third party integration leaves much to be desired (payroll sync with the majors, accounting uploads) Service interruptions seem to happen more often than would be desirable (but are always very short)
Most HRIS systems scheduling tools are dated and difficult to use or they do not have an adequate feature set to support more advanced use.
The Paycom scheduling tool is disjointed and lacks the simple ability for all staff to see a heads-up view of who is scheduled when.
Scheduling support and fulfillment operations staffing.
Role based scheduling and a heads-up view for all staff to see who is working in what department when assistance with a given issue is needed.
Staff adoption. While 3rd party sync integrations leave something to be desired, the ease of use and engagement for managers and staff is worth having a separate scheduling & T&A tool.