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WinTeam
ERP software for janitorial and security contractors
Last updated: August 2024
Rating criteria
Reviews by rating
NetSuite
Xero
Odoo
Recommended
Tracy V.
Security and Investigations, 1,001-5,000 employees
Used daily for 2+ years
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I've used TEAM for over 10 years and overall I love the product. There are so many great features that are bundled into one product which makes it very helpful to us. The fact that everything is together is a huge positive for us. As our company has grown we are looking for more features to help reduce a lot of current manual tasks done by our corporate team.
All modules in one place is very important to us. We love having the ability to drill down from the general ledger to the source whether it be fixed assets, payroll or invoices. The software itself is very easy to use and learn quickly.
Employee module could have additional features added. PTO requests and once approved that it populates the timesheets. Expense reporting by the employee that populates their "other comp" for that payroll check. Change of status form that allows management to update an employee file and notifies HR and Payroll once done - items like status change, rate change and job change.
Laura C.
Facilities Services, 501-1,000 employees
Used daily for 2+ years
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The ability to manage all areas of the company from operations, accounting, compliance and employees.
Our company has been using WinTeam since 1989. It provides data and information to grow your business and make each job profitable.
I wish BI and WinTeam were more integrated to allow for easy creations of reports and access to various information across data tables.
Brad B.
Facilities Services, 501-1,000 employees
Used daily for 2+ years
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Overall Winteam is easy to use. The modules that we use are essential to our business and work for what we need. The help desk is easy to work with as well.
The only thing I'm not a big fan of is exporting reports into Excel. The P&L does not come out in a usable format.
DEBORAH B.
Security and Investigations, 51-200 employees
Used daily for 2+ years
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I've resisted internal inquiries into whether our company might have better overall functionality with several WT competitors because with the exception of the functions already mentioned that we simply don't have the time or personnel to dedicate to learning/using, WinTeam has been an excellent accounting and operations software for our company for almost 14 years.
We chose WinTeam because of the individual modules for critical company functions that flow into each other for a comprehensive overview of the entire company, or any particular department.
Some functions remain clunky and time-consuming, particularly the Insurance Benefits module, to the point where we use our insurance vendor's portal for tracking and reporting. We don't use the Inventory module any more either because the benefit of the module to us did not compensate for how much data entry and maintenance was involved.
Josie M.
Facilities Services, 501-1,000 employees
Used daily for 2+ years
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It's a good system for capturing employee data. Would like to see a more robust report writer.
It is user friendly and easy to move around in. Entering data is very simple. Onboarding new employees from Kwantek is a plus.
Not history driven so any date can be used without reason. The benefits portal is not very user friendly and very hard to figure out. Doesn't have a way to fix data entered wrong. Reports are not easily produced within the system itself. Haven't experienced using the BI module yet.
Teresa H.
Facilities Services, 51-200 employees
Used daily for 1-2 years
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The Payroll, A/P, and A/R Modules are great!
I feel the notifications in TeamTime could be simplified, we have had issues with this since day one and still continue to have issues. Also, on the call review log it should attach the facility to the phone instead of just showing the phone number (example: 304-253-0800 TNCC). There should also be a report that could be printed daily that shows just facilities that were not clocked into at all for the previous night . Our former timekeeping software gave us all these features and in our industry that is a very important piece to making sure our clients are taken care of on a daily basis. It's more efficient to call a client first thing in the morning if a facility hasn't been cleaned rather them calling us because we weren't aware.
Melinda B.
Security and Investigations, 5,001-10,000 employees
Used daily for 2+ years
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My experience started out very bumpy, but has really smoothed out over the years. I know I still have some to learn that the system will do, but it is much better today than 6 years ago.
After we figured out the payroll benefits, it is great now. We had a very rough start on it but learned a lot in the process. Completing the billing and also the ability to email invoices automatically on creation is awesome. You just have to make very sure you do things exactly or it is a mess. I finally learned an easy way to reprint invoices just last week.. Auditing is a breeze in Winteam.. Very easy to trace things all the way through.
Our training 6+ years ago was abysmal. We ended up having to muddle our way through and figure things out on our own for the first year or so. Then we were offered additional training, but had most of it conquered by then. This caused us to do a lot of double work and all.. I still do not like the Other Billing portion, it requires a lot of manual work. And I don't like the limited invoice customization available. I am still having to do some invoices manually in Excel. Invoice Entry can still use some modifications also.
Kimberly B.
Consumer Services, 501-1,000 employees
Used daily for 2+ years
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Again this is used daily. It is used for pretty much everything I do for my job. One stop shop. :)
I use so many functions with this product that it is hard to list everything I love. This is the product I use the most and everyday. This helps me see hours worked, process payroll, record deposits, print reports and also find eligible employees for health benefits. One program to do it all.
There are times that WinTeam freezes. This is not helpful while in the middle of a batch of payroll checks or even putting in a deposit. Generally it takes about 5 minutes to reset itself.
Ina C.
Security and Investigations, 201-500 employees
Used daily for 2+ years
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Win Team is the best accounting software that I have ever used.
The audit trail, and the way that the various modules interact. For example, payroll is pulled from the scheduling and billing is pulled from the payroll. There are no manual entries needed.
There are some things that cannot be reversed without a lot of steps. While this is useful for tracking, it is sometimes tedious.
Barbara M.
Real Estate, 1,001-5,000 employees
Used daily for 2+ years
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for the most part they listen, however, I feel that they should have more of an interest in gathering free information from user who know our industry. I feel like they are programmers without the industry knowledge
the ability to work with developers to modify the software
alot of areas of the software are not tailored to my business, I feel like whoever created the software does not fully understand our industry. more effort need to be made to really understand what we need so and for it to be implemented without cost to use. I do not like the idea portal/do not have time for it.
Todd W.
Environmental Services, 1,001-5,000 employees
Used daily for 2+ years
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We are currently utilizing eHub to manage our Timekeeping. eHub has simplified the interface for the everyday ops manager who is reviewing and approving time worked. We would like see more features roll out to eHub to the point that eHub is the main database we are working out of.
WinTeam gives you the ability to combine Payroll, AR, AP, GL, QA, and Scheduling all in one place. It's customer support is very knowledgeable and helpful each time I have to use them. Timekeeping is made easy via eHub by TEAM.
There are some features such as Work Scheduling where a large portion of their functionality still reside in the main WinTeam database which is a less "user friendly" interface for those who don't use it everyday.
William L.
Accounting, 1,001-5,000 employees
Used daily for 2+ years
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Winteam has a lot of functionality and can handle a lot of our data. In the past year, Team has really made strides in new product development and customer service. The most note worthy enhancement for me was the new AR module with future invoice pricing.
The product is not user friendly. Several processes that should be automatic take a lot of setup on the back end in order to implement. When you call customer service you can get multiple opposing answers to the same questions from different support members. When new modules or features come out there is no training. It would be great if they had a webinar to go through best practices on a new module. It often feels like we are alone in implementing features.
Candie D.
Security and Investigations, 201-500 employees
Used daily for 2+ years
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My overall experience with WinTeam has been fantastic. I have implemented 3 different HRIS softwares during my tenure with my company and WinTeam is by far the most robust. The ability to participate in beta testing new features has been awesome!
I like that the company takes into consideration what the users want and need for their businesses to run smoothly and put it on the path to developing the software even more. The ability to create custom reports and meet with a trainer if you need assistance on any module or setting up a new feature it great! The eHub app is a very useful tool for employees and supervisors to use in the field.
Citrix. This is an extremely "clunky" platform and can be difficult to navigate especially when trying to save reports as the server is hosted elsewhere.
Terry G.
Facilities Services, 5,001-10,000 employees
Used daily for 2+ years
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We were able to drop another third party software for inspection with their QA module.
Easy to use after some training. Very good at job costing. You can export data from reports or screens to create your own pivot tables
The export of data is csv or xls of raw data
Sabrina R.
Consumer Services, 1,001-5,000 employees
Used daily for 2+ years
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I have a very good experience with WinTeam
I love that it is user friendly. I love that the F1 on every screen. I also love the idea Portal. I love the fact that you implement changes based on customer Feedback
That modules are not as integrated. It would be helpful if items like vender master files are share between, Payroll, AR and AP.
Kelly T.
Facilities Services, 11-50 employees
Used daily for 2+ years
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We now have very accurate job costing reports that help us drive daily business decisions. The software is very customizable and the support you get with it is unparalleled. We are confident that we made the right chose when choosing TEAM.
It is very dynamic software and we really like that it’s an all in one piece for our business.
It can be a little overwhelming at implementation. And the screen font view is capable of being made larger for easy viewing on screen. That can be a tad frustrating.
Paulina A.
Consumer Services, 201-500 employees
Used daily for 2+ years
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This software has been very helpful for our organization; however as mentioned on my previous paragraph I think there is some room of improvement specially on the reports. But in general we feel comfortable with Winteam and would like to keep working with it in the future.
I like how it links different areas of an organization in just one software.
I feel that there should more options when creating a report in order to receive detailed information to suffice different user needs.
Greg W.
Security and Investigations, 501-1,000 employees
Used daily for 2+ years
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It has saved us a great deal in time and especially money as we now do all our payroll in house. Our support team is very helpful and responsive. I recommend WINTEAM to other companies. I have experience with Vision Vantage and Securitas' SAFES programs. WINTEAM is a superior system and product.
It is a great help in organizing and ensuring managers and supervisors maintain appropriate and efficient staffing.
Mostly minor things in setting up schedule pages to better fit the way we use them, but overall it does the job. It can just be frustrating at times , especially if you don't use a function every day/week and you have to remember how to set something up as it is not necessarily intuitive for a non tech guy
Travis G.
Business Supplies and Equipment, 51-200 employees
Used daily for 2+ years
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Lots of options but externally complicated. The eHub software is nice but anyone outside of and accounting background wouldn’t work well with it.
Amount of options for inputting data and pulling up reports
Extremely hard to train any employees to use this software and would almost avoid it 100%. I use the example of Winteam is a computer programmers software if you were training the average person.
Kara C.
Facilities Services, 501-1,000 employees
Used daily for 2+ years
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Overall, I have found this to be a solid product and when help is needed the customer service is wonderful. Everyone has always been very kind and helpful. I appreciate that they listen to what their customers want and are continually improving their product.
Having used this product since 2013 and have found it to be very good for easily accessing information when needed.
I wish that the user interface was bigger when it comes to inputting information, I use a larger monitor just to see the what I am working on better.
Verified reviewer
Facilities Services, 51-200 employees
Used daily for 2+ years
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I like that everything we do is in one program from accounting to payroll to schedules and work requests.
I wish it was a little better on the data entry side where you don't have to use the mouse quiet as much. I would be easier if you could tab from field to field.
Belinda F.
Environmental Services, 201-500 employees
Used daily for 2+ years
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Overall, the customer service staff is very helpful and willing to sign-on with us to solve a problem quickly. The response, though, on some ongoing issues is not great - they communicate to us through emails that they are still looking into those issues, but we sometimes don't ever get a satisfactory/helpful answer or solution.
I can run reports and/or filters for almost any information that I need.
Issues with vacation hours for rehires/returning team members - there's always a problem.
Raymond Y.
Security and Investigations, 51-200 employees
Used daily for 2+ years
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We are able to control employee payments and also making sure the clients are billed. All hours are accounted for. We were able to reduce overtime by monitoring the hours worked by the officers and how adding shift affected them and how we can change schedules. One of the best parts is being able to map the officers home and distance from a post and directions to get there.
Connectivity of all departments between payroll, scheduling, operations. Being cloud based allows us to work from anywhere at anytime as well. Great customer service.
Originally the fact that it was cloud based scared us, but we were wrong. What I wish would be better is that some aspects of the software prevent you from working on different screens at the same time.
Verified reviewer
Facilities Services, 501-1,000 employees
Used daily for 2+ years
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It has been mostly good with the time we have had it. Going to the cloud makes things a lot easier with the updates
Training, when in a training class they can log onto our system and show you the how to's on the subject/module you are using
Would like to have more training sessions with no cost, also some of the reports are missing information that is needed and or to extend to have more information put in
REYNALDO A.
Facilities Services, 201-500 employees
Used daily for 1-2 years
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This software comes with a high learning curve but overall I think it is worth it. We are able to have more detailed reports for payroll, AP, AR, Inventory, etc. Right now we are implementing onboarding solution for payroll. Also, having TeamTime clocking in and out information synchronize directly to Team has been tremendous help speeding up payroll processing.
I like that in Team everything is down to Job level; We are able to get a detailed report of each job for the customers. Payroll is very easy to navigate as well. There is plenty of reports to choose from to get all the information needed. I like the fact that I can manage Obama Care right in the software - it is a lot of work to assure all the information is correctly captured and reported but it is all in one place at least. I like that we have all functions connected into one software; integration was a big deal for us to make this switch. Customer service is awesome as well. There are lots of functions that we are still learning about but is definetely a very powerful and promising software.
I did not like that I cannot import and export like we used to do in old software. Also, one of the drawbacks for payroll department is that liabilities cannot be paid directly out of the Team. Lack of ability to attach files is frustrating as well (even though this and many other functions can be added for an extra fee). Third party add-ons can be expensive sometimes. Would be nice to have reminders of due dates for liability payments as well.