After our exceedingly negative experience, I can't honestly write anything in this box. Perhaps I could say the salespeople are convincing...
After multiple tests with our team members, we could never make the WizIQ platform work when more than 4 students were logged on. Our lead teacher also noticed that (even after emailing multiple times asking for assistance) her account was always listed as Trial and not `Premium. When we never received clear information about the Trial/Premium confusion, and when it became clear that the software simply COULD NOT support more than 4 students, we knew this platform would not allow us to offer high quality classes'especially since our enrollment was growing quickly.
The process to close the account and request a refund was painful.Last night the problems came to a head when, after one WizIQ employee told us we would receive a refund, another told us that the breakdown in communication had happened inside our own team and that WizIQ was not at fault. Regardless of how big or small the customers organization is, it is the job of WizIQ to dig into issues and discover problems to ensure customer satisfaction.
To us, it felt like WizIQ made a huge effort to seem like they were helping'while in reality nothing ever got resolved and we were left with the same questions that made us frustrated with WizIQ in the first place. Now we are so exhausted that even the refund doesn't feel worth any additional contact with WizIQ. We are posting this review as a matter of public interest, in the hope that another young company does not encounter the same problems with WizIQ that we did.