Verint Features

Verint

Workforce optimization for customer service businesses

4.43/5 (7 reviews)

Verint Feature Summary

  • Workforce optimization tools
  • Quality management tools
  • Workforce management/ strategic planning
  • Call recording
  • Performance management tools
  • Desktop & process analytics
  • eLearning lesson management
  • Coaching tools
  • Speech analytics
  • Text analytics
  • Feedback management tools
  • Customer feedback surveys
  • Fraud prevention & identity authentication

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Customizable Reporting (254 other apps)
Data Import/Export (252 other apps)
Employee Database (218 other apps)
Employee Management (293 other apps)
Employee Onboarding (207 other apps)
Employee Portal (221 other apps)
Employee Self Service (221 other apps)
Performance Management (204 other apps)
Real Time Reporting (221 other apps)
Recruitment Management (219 other apps)
Reminders (226 other apps)
Reporting & Statistics (363 other apps)
Self Service Portal (234 other apps)
Third Party Integration (275 other apps)

Competitor Feature Comparison

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Verint Feature Reviews

6 reviewers had the following to say about Verint's features:

Chandra Berg

Verint

2019-04-02

I like how I can quickly request time off through our workforce management program and get a response right away.

Pros

Our business has used Verint for several years, keeping track of employee hours and when they are working and/or when they will be out of the office.

Cons

I personally have not had any issues using it or learning the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

The more we use it the more we like it.

2018-05-23

Pros

We use it at work in the work force management department and it has helped us to save a lot of time thanks to its integration.

Cons

I hate working only with the mouse. With this software, the keyboard shortcuts and fast work is almost null.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Kevin Urbano

Easy to Understand

2018-09-05

It can be improved if it has better reporting tool

Pros

The tool is very straighforward especialky with it’s functions

Cons

The tool is usually web based and has delays

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Joshua Davis

Great user interface

2018-11-25

Pros

User interface doesn't include too many colors, which makes it easier to ready, especially for people that are color blind.

Cons

The desktop application is a very slow program, which makes real time adherence monitoring is horrible.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Jennifer Taylor

Very easy to pick up and drop hours. Simple to use.

2018-07-26

It is very easy to use, and the graphs are great to pick up or drop hours.

Pros

The swap shift page is very easy to use and I like being able to see then shift trades by date and time. The scorecards are great once you understand them.

Cons

I have not had any real issues with using it and learning it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Amber Cunningham

Best schedule software I've used

2018-08-17

Pros

I love the scorecard feature to see how my performance is. I really like the swap board.

Cons

One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more