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ADP Workforce Now vs HR Hero Comparison

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Overview

Category Leaders

ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for mid-sized companies with 50 - 5,000 employees.

Accomplish more with integrated solutions that provide access to a team of HR experts, plus actionable templates and workflow resources for writing job descriptions, creating and maintaining a digital employee handbook, accurately classifying employees, and automating risk assessments.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

6.7K

5

4

3

2

1

3.8K

2K

617

129

60

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

58

5

4

3

2

1

30

20

5

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

It is a very stable system with useful features. Easy to implement with good technical support.
The flexibility of being able to use the app and website. Super easy to use and fun navigation on the website.
The ease as an employee was wonderful. Also added benefit you get your tax forms earlier than by mail which is a super plus.

Pros

I love using HR Hero for day to day resources such as templates, best practices and state compliance. It is so useful for comparing industry standards, business language and etiquette.
The quality of responses from Ask the Expert are completely credible and reliable. The customer service is excellent.
I like that I can look up various state legislation information and also some good best practice information on various topics within HR, all in one platform.

Cons

The site itself is hard to navigate to as ADP has a few other portals. There are also a number of features and views that are not utilized by our company so the robustness of the software is lost.
I hate to be negative however my experiences using this program on behalf of my client have been excruciating.
There really isn't much aside from the lack of error messages. When something goes wrong it doesn't really tell you what is going wrong so it's hard to know what to fix.

Cons

Sometimes it seems sluggish going from screen to screen.
Sometimes I feel it can be difficult to find sample policies or other items when doing a overall search.
There is a time lag when scrolling to different topics in the training tabl.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features90
  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Budget Management
  • COBRA Administration
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Check Printing
  • Clock In/Out
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customizable Reports
  • Customizable Templates
  • Direct Deposit
  • Document Management
  • Electronic Forms
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • For Accountants
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • Individual Development Plans
  • Job Board
  • Job Management
  • Job Posting
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Market Data Analysis
  • Multi-Country
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Organizational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Cycle Tracking
  • Risk Management
  • Self Assessment
  • Self Service Portal
  • Sick Leave Tracking
  • Skills Tracking
  • Succession Planning
  • Surveys & Feedback
  • Task Management
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Weighted Performance Measures
  • Workflow Management
  • Total features14
  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Budget Management
  • COBRA Administration
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Check Printing
  • Clock In/Out
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customizable Reports
  • Customizable Templates
  • Direct Deposit
  • Document Management
  • Electronic Forms
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • For Accountants
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • Individual Development Plans
  • Job Board
  • Job Management
  • Job Posting
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Market Data Analysis
  • Multi-Country
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Organizational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Cycle Tracking
  • Risk Management
  • Self Assessment
  • Self Service Portal
  • Sick Leave Tracking
  • Skills Tracking
  • Succession Planning
  • Surveys & Feedback
  • Task Management
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Weighted Performance Measures
  • Workflow Management

Integrations

  • Total integrations181
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

AvatarImg

Verified reviewer

Food & Beverages, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Exciting platform for Hr and payroll

Reviewed 6 years ago

Really excited to state the software was easy to use and beneficial for even large scal enterprises

Pros

Ease of use Reporting Integration with existing ERP

Cons

HR module needs better integration abolity

MW
AvatarImg

Matt W.

Retail, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Payroll Friendly

Reviewed 6 years ago
Pros

Very payroll friendly. Running reports for payroll was easy and there are some HR and Benefits pieces as well.

Cons

Not HR friendly. It was not very user friendly and didn't have the useful resources and design as some of the newer HR systems

AvatarImg
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Matthew B.

Marketing and Advertising, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Workforce is great!

Reviewed 5 years ago

WorkforceNow has been instrumental in simplifying our HR needs.

Pros

ADP WorkforceNow is a great HR tool that accomplishes all of our HR needs. It simplifies everything into one place, making HR life very easy.

Cons

The thing I like least about ADP WorkforceNow is the search functionality is often difficult to find the source of what you're looking for.

AG
AvatarImg

Alejandro G.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Great software to use. Excellent customer service!!!

Reviewed 7 years ago

HR componet

Pros

Very user friendly and the advancement of technically used for the clients . I will begin using the HR support system to help ensure we are in compliance.

Cons

No cons were added to this review

RJ
AvatarImg

Rachael J.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Love this system! So easy to use and the customer support team is amazing.

Reviewed 7 years ago

Hr & payroll...

Pros

Ease of use. ADP is very helpful when I am not sure what to do. I have used the system for a while now and am pretty comfortable with how it works.

Cons

I haven't found much of anything that I do not like about the system except how fast it automatically logs me out. I understand it is a safety feature but I use the system all day and hate to have to log back in several times a day.

Vendor response

Rachael - Thank you for taking the time to review our WFN product. I am glad the system is easy to use. We appreciate your business and loyalty to ADP.

LW
AvatarImg

Louis W.

Pharmaceuticals, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Great to use for companies

Reviewed 5 years ago
Pros

Fantastic to get all your HR and business needs. Paystubs, HR and communication all in one place.

Cons

One of the best I've used so far. No complaints.

RL
AvatarImg

Rion L.

Retail, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Simplify HR

Reviewed 5 years ago

In the past I have had issues logging in (not their fault) the support team quickly resolved my issue which was mine not theres.

Pros

This allows us to simplify our HR needs. Reduce questions from staff which can help reduce HR costs.

Cons

The interface is a little dated compared to todays standards. With that said they kept it simple which is a plus.

PB
AvatarImg

Patricia B.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

WorkforceNow

Reviewed 6 years ago

The pay period and the pay date is a problem when we terminate an employee. The last pay check , sometimes shows deduction amounts that it should not be deducted because the employee is terminated at the beginning of the months. To fixed it we have to send a check for the amount that we over deducted. It is time consuming .

Pros

It is easy to used , if you know WorkforceNow.

Cons

The HR module sometimes does not connect with the payroll Module.

LS
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Lisa S.

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

I've been a customer since 2003 and have not had any problems with ADP!

Reviewed 7 years ago

Payroll, ACA, 401K, HR

Pros

ADP is very easy to use. I have been a customer since 2003 and we employ over 150 employees using three companies. The reports are easy to create--done is easy to understand setup.

Cons

The wait time for questions is often very long for representative to pick up when you call with a general question. However, once they are on the line your problem is resolved with that person rather than waiting for a callback. The price is higher than other payroll companies.

Vendor response

Hi Lisa - Thank you for taking the time to review our WFN platform. We appreciate your business and loyalty to ADP!

Ms
AvatarImg

Mohammed s.

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

In House payroll

Reviewed 4 years ago

We want to bring our HR which includes payrol in-house. this allows us to do that.

Pros

We tested this to replace our expensive HR services. ADP allows you to do HR payroll in-house which is a great alternative to the HR solutions that charge you an arm and leg.

Cons

It does what its suppose to, its helps you with your payroll. This is not outsource HR so do not expect, but they might have the option available also.

MS
AvatarImg

Meg S.

Medical Devices, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Best payroll software

Reviewed 5 years ago

This product makes processing payroll easy. I love this product and cant recommend enough.

Pros

I love this software for payroll purposes. It is great. Run something twice and get the same calculation. Not what happens with other software. For payroll, it's great. Reporting is good and getting better every time there is an upgrade. ACA reporting is great!

Cons

The hr reporting isnt great, but its getting better. Applicant tracking is getting better, but is difficult to manage. HR doesnt love that part of the system, but it's a payroll product.

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Sumeet Z.

Management Consulting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Process Makes Easy

Reviewed 6 years ago

My overall experience is good with WorkforceNow as a end user and company management both

Pros

If you have a lot of HR duties and documentation for the HR then you should go for the Workforce Now

Cons

Nothing as such complain so far customer support is decent and supportive

AvatarImg

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Great for Non-HR Pros

Reviewed 5 years ago

Workforce Now is a great resource for in-house HR teams (and smaller companies without an HR pro).

Pros

Workforce Now is the reason ADP still does our Payroll- it's a great value that keeps us out of legal hotwater and saves our team a ton of time.

Cons

The user interface isn't awesome, but it gets the job done. Just make sure to take time to learn the software in and out so you don't mess anything up!

AvatarImg

Verified reviewer

Computer Hardware, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Great for managing most important HR functions

Reviewed 3 years ago
Pros

This suite reduces need for HR headcount and allows many self service functions, streamlining processes and automating many HR tasks.

Cons

Not highly customizable, but fulfills the needs of most orgs.

FP
AvatarImg

Faith P.

Computer Software, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

ADP Workforce Now - Great Option for Small/Medium Size Business

Reviewed 2 years ago

Our ROI has more than paid for the price of implementation of ADP. Time spent on payroll processing has been cut in half.

Pros

ADP payroll processing and direct deposit are super easy to set up and maintain.

Cons

Reporting on the HR data generated in ADP is a no go.

CW
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Catherine W.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

WorkforceNow has enabled us to stream line our processes and hold our information in one location

Reviewed 7 years ago

To use for payroll, HR and benefits and the modules working together for each part of our HR functionality.

Pros

The software is user friendly and easy to navigate. The HR module with the wizards to hire or terminated employees is extremely user friendly.

Cons

The separated modules that create limitations in scheduling and in PTO set ups and some reports that should be already created as canned reports.

Vendor response

Hi Catherine - Thank you for taking the time to complete a review of our WFN system. It is great to hear that our system is easy and intuitive for you to use.

AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Best human resource tool

Reviewed 2 years ago

Great and innovative HR solution

Pros

Workforce management, Reporting and Analytics

Cons

User interface feature and the user security

AG
AvatarImg

Anthony G.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Good HR and Payroll Solution

Reviewed 5 years ago
Pros

Customer support is available and willing to assist under the issue is resolved.

Cons

Not very user friendly, HR and Payroll information seems to be disconnected.

AvatarImg

Verified reviewer

Food & Beverages, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

ADP for me!

Reviewed 3 years ago

Overall, we like it.

Pros

We use mainly for payroll and HR related needs. We have not had many, if any issues with HR options and appreciate that.

Cons

Payroll aspect needs some more work. Employees are not given clear instructions as to how to get wage statements when they have direct deposit. Many are asking me for the "stubs" which I feel should automatically be available to them on payday.

LM
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Lorrie M.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Solid product

Reviewed 2 months ago

Implemented 4 separate companies in 56 countries. Payroll and grid pieces of the product family

Pros

Suits payroll and hr. Integrated product.

Cons

Reporting not very sophisticated. Basic reports but if you want more analytics you have to export to a bi tool

mc
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mabelin c.

Medical Practice, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Easy to use

Reviewed 2 years ago
Pros

How easy and straight foward it is to access

Cons

access is limited. depending on HR and what they give you access to.

RG
AvatarImg

Ryan G.

Mental Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Easy to use, quick to see benefits

Reviewed 5 years ago
Pros

User interface is easy to use; quick to find benefits/pay information you're looking for.

Cons

Some menus don't always work right; may be an internal/HR issue, though.

IS
AvatarImg

Ian S.

Construction, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

ADP Gets the job done

Reviewed 2 months ago

Positive - it works well for my performance tracking and benefits

Pros

Its a great HR interface that provides a ton of information easily accessible.

Cons

It can be overwhelming at first switching from a less intense HR program

MP
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Margarita P.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

ADP Workforce Now review

Reviewed 6 years ago

Great! Always on time!

Pros

the HR features. The payroll importe, ect

Cons

Before the program did not double check if you were sure about submitting the Payroll. Therefore, some mistakes happened. I complained to ADP and it was fixed. Thank you so much!

MC
AvatarImg

Melissa C.

Machinery, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

Upgrades are painful

Reviewed 8 years ago

I enjoy the software now however it was painful and having to do so much training was time consuming. Right now the wizards seem to cause me the most grief.

Pros

Lots of HR values for tracking purposes

Cons

Wizards, need to have some flexibility.

Vendor response

Melissa - Thank you for taking the time to provide a detailed review of our product. I would love to connect you with someone that can assist with you with the wizards. Please don't hesitate to reach out. lori.wilmot@adp.com

JS
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Jessica S.

Construction, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HR Hero logo

HR Hero

Great platform that has simplified our HR processes

Reviewed a year ago

Love that I have everything I need in one place. Been with BLR for several years now.

Pros

I truly appreciate that we were able to create a database that we can utilize to store employee information. We were also able specifically research for information in one-state since our employees are only based out of one state.

Cons

Honestly, I have not found anything that we do not like about HR hero. Sometimes it can be finicky with finding some information I need, but with a little research, I always locate what I need.

Vendor response

Hello Jessica, thank you for your response, it is highly valued. We will be sure to review the concerns you listed.