Xref Features

Xref

Before you hire, check with Xref.

4.67/5 (72 reviews)

Competitor Feature Comparison

API
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Background Screening
Bulk Reference Request
Candidate Scoring
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Email Invitations & Reminders
Email/Online
Employee Portal
Employment Eligibility Verification
Feedback Management
Fraud Detection
HR Management
Mobile Access
Process Control
Progress Tracking
Recruitment Management
Reference Checking
Reference Request Automation
Reminders
Reporting & Statistics
Reporting/Analytics
SSL Security
Status Tracking
Survey Builder
Survey Library
Surveys & Feedback
Talent Acquisition
Template Management
Third Party Integrations
Visit WebsiteCompare App
API
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Background Screening
Bulk Reference Request
Candidate Scoring
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Email Invitations & Reminders
Email/Online
Employee Portal
Employment Eligibility Verification
Feedback Management
Fraud Detection
HR Management
Mobile Access
Process Control
Progress Tracking
Recruitment Management
Reference Checking
Reference Request Automation
Reminders
Reporting & Statistics
Reporting/Analytics
SSL Security
Status Tracking
Survey Builder
Survey Library
Surveys & Feedback
Talent Acquisition
Template Management
Third Party Integrations
Visit WebsiteCompare App
API
Ad hoc Reporting
Alerts/Notifications
Applicant Tracking
Approval Process Control
Audit Trail
Background Screening
Bulk Reference Request
Candidate Scoring
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Email Invitations & Reminders
Email/Online
Employee Portal
Employment Eligibility Verification
Feedback Management
Fraud Detection
HR Management
Mobile Access
Process Control
Progress Tracking
Recruitment Management
Reference Checking
Reference Request Automation
Reminders
Reporting & Statistics
Reporting/Analytics
SSL Security
Status Tracking
Survey Builder
Survey Library
Surveys & Feedback
Talent Acquisition
Template Management
Third Party Integrations
Visit WebsiteCompare App

Xref Feature Reviews

25 reviewers had the following to say about Xref's features:

Glenda D.

Xref

2020-08-04

I found it to be helpful with the recruitment process.

Pros

It also gave a report which was helpful.

Cons

I haven't ever used another product to compare this to.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for your great review. We're glad to hear that you're enjoying the platform.

Read more
Daniel W.

Keeping it simple and professional

2020-12-09

It ensures this critical part of the process is not skipped or handled in an unprofessional manner.

Pros

A very efficient way of completing the reference checking part of recruitment. Analyses comments and responses to give them an overall rating.

Cons

Sometimes you can pick up keys to an employees past performance when discussing and leads to other exploratory questions.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Charlene K.

Intergrates well with Page UP

2020-08-19

It has been a very efficient way to get references completed in a much faster time frame. Has saved on Admin time for recruiters also.

Pros

How easy it was to request Checks via our recruitment system and the reports come back into the system, viewable without having to log into Xref site.

Cons

Having to wait for Verify Codes for each login. Not being able to customise comms and logos for multibrand company.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks very much for your feedback! We appreciate you taking the time to leave a review.

Read more
Daniel K.

Xref Review

2020-07-23

Great customer service as well.

Pros

I would definitely say the ease of use and how intuitive the system is. The report generated is quite in-depth which is great as well.

Cons

The only thing I would like to point out is that the 'negative', 'positive', and 'neutral' stats are usually not that accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for your feedback, we appreciate your comments. We're glad to hear you're enjoying the platform!

Read more
Claire P.

The best online reference check solution

2020-01-13

We hire over 1000 staff a year so to have a tool that will support a quicker turnaround time is brilliant.

Pros

Easy to use as set up of candidates takes less than a minute, ability to customise templates, which s great for us as we have many different role types to reference against, ideal for volume recruitment as you don't have to spend time chasing phone references when you have so many other recruitment activities to do, the IP address tracking - we have had a number of candidates trying to be dishonest and this has assisted us in ensuring we are hiring the right people into the organisation who are going to uphold our values.

Cons

Would like the ability to turn off or change the reminder emails to referees and candidates so that they don't send on a weekend or public holiday.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thank you for your great review, Claire.

It's good to hear that we have been able to help streamline your recruitment process.

We are always working to improve our platform and we value feedback from our customers. We will pass this on to the relevant team internally. Please feel free to contact your Customer Success Manager if you ever have any further thoughts or feedback to share.

Thanks again for your great feedback.

Read more
David M.

Xref - a recruiters best friend

2020-01-13

Great system which is matched with equally great customer management.

Pros

ease of use and smarts behind the software. Not only is it a positive experience for candidates and the referees but it also flags potentially fraudulent references.

Cons

I've never had any problems with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for the great review, David. We're proud to offer a smart tech solution that's backed by leading customer support and we appreciate you highlighting that. We're glad you continue to benefit from a great experience for everyone involved, with added hiring assurance.

Read more
Adrianna Z.

Overall really convenient software

2020-07-28

Pros

I really like the convenience and user friendly dashboard. It's easy to use.

Cons

I don't really like that we cannot edit grammar mistakes in the final file as the report is available in the pdf file only.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for this lovely and thoughtful review. We understand where you are coming from about making grammatical edits to the report, however, as you know we take security very seriously and wouldn't want to run the risk of losing integrity. We will take your comment into consideration though as there is always room for improvement.

Read more
Hayley P.

Excellent service - wouldn't work in a job without it!

2020-07-23

Bulk recruitment has been made easier with Xref, as has detecting fraudulent references and ensuring time is spent more productively

Pros

- Simplifies the reference process especially with bulk recruitment - No time delays between calling referees, references can be completed at everyones convenience - Fraud detection services which capture about 80% of fraudulent references - Provides referee details allowing you to look at their LinkedIn and validate their history

Cons

Maybe there should be a database of candidates that have previously provided fraudulent references

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for taking the time to provide this review. We're glad to hear Xref is helping simplify the process for you. Thanks also for your recommendations.

Read more
Fiona M.

Xref, makes compliance simple

2020-01-14

Well run implementation that delivered what they promised and on time. Xref were happy to work with our other software vendors to implement streamlined and integrated processes for us.

Pros

It makes the employee the star of the process.

Cons

It can sometimes be confronting for employees with a lack of computer skills go through the process the first time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thank you for your great review, Fiona.

It is good to hear that you have been able to benefit from the ease and simplicity of the platform. We're delighted that you and your team also feel more confident in your hiring process, having switched to automated references.

We do our best to make the platform as user-friendly as possible while delivering a compliant, high-quality service but we appreciate your feedback about the employee experience.

Thanks again for the review!

Read more
Maree R.

Quick and easy to use

2020-07-23

Streamline our process and is very helpful with large bulk recruitment activities.

Pros

I love using Xref for every reference This is a big selling point for our clients as well as a streamlined process for our candidates

Cons

Referrals can be a bit difficult to navigate when they come through

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for this great review, we're glad to hear you love using Xref!

Read more
Ruzanna M.

Saves time for the team

2020-11-23

Pros

Reference automation is a great way to save your team valuable time. It's user friendly, easy to use from both candidate and HR perspective.

Cons

No real cons that I can think of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for your review, Ruzanna.

It is great to hear that you are benefiting from the time saved through online reference checks through Xref. We know how important it is to have a user friendly and time saving process to help through the busy hiring times.

We are always looking to increase our reach and would love to discuss the potential of integrating our systems. Please contact us via our customer success team and we can look into the possibilities moving forward.

Thanks again for your review.

Read more
Becca J.

Xref

2020-12-02

Pros

I like how it gives both parties notifications when completed.

Cons

I wish you could edit the responses when people enter in the wrong information.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for your review, Becca.

It is great to hear that you have benefited from the ease that come through using Xref for your reference checking.

We would love to discuss you feedback regarding the potential of changing or updating responses further. Please feel free to contact our customer success team at a time that suits you and we can gather your feedback to help improve this service going forward.

Thanks again for your review.

Read more
Jessica R.

A great time-saver for a usually time-consuming process

2020-12-03

We have had a good experience with Xref and look forward to full integration with our Recruitment platform in the coming months to ensure a more streamlined internal process.

Pros

It is easy to use this software and provides us with the information we need to make the best hiring decisions for our business.

Cons

It has taken us some time to roll out a recruitment system across our multiple businesses so the Xref process has been separate from the current workflows, however, this isn't Xref related.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for your review, Jessica.

It is great to see that you benefitting from the added insight to assist with data driven decision making through the hiring process.

It is also great to hear that the gears are in motion to have Xref integrated into your recruitment platform. I'm sure it will help simplify the process even further.

Thanks again for your review.

Read more
Nicole F.

Incredible Tool - Highly Recommend!

2019-04-25

Finally, the data insights are great and, again, we aren’t talking about using clunky dashboards that take time to decipher or multiple clicks to get at a subset of the information you want.

Pros

It’s a product that actually enhances the recruitment and candidate experience because of the incredible usability of the platform.

Cons

Hadn’t integrated criminal background checks for Canada but that’s in the works. Once it’s a one-stop-shop I have no doubt it will be the dominant platform of choice for prescreening and references.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thank you for this great review, Nicole.

It's good to hear how you have benefited from the ease and efficiency of the Xref platform.

We are always looking to improve our service and appreciate your feedback.

Thanks again for your review, Nicole.

Read more
Suez R.

Youth Mentors and Coaches

2020-07-31

Makes interviewing and employing staff abit easier and safer

Pros

The system is great at reminding our clients to respond or chase up their referees. The reports are easy to obtain The security of clients and referees using the same IP address is an added bonus

Cons

Cost?.... sitting on the fence....it is quite expensive but great information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for this wonderful review. We appreciate you taking the time to provide your feedback.

Read more
Anonymous
(Media Production company, 501-1000 employees)

Save time and get in-depth responses

2020-07-28

Fantastic! It's easy to use and the staff are lovely.

Pros

It saves me so much time. I also get a lot more information than I would over the phone.

Cons

Ability to self load credit Ability to alter email addresses or edit the references

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for this lovely review. We appreciate your feedback and will take it into consideration for future process updates.

Read more
Deb M.

Ref checking made easy

2020-07-28

Pros

Set up is fluid, opportunity to customise if needed, applicant ownership for referees, more time to focus on other parts of recruitment

Cons

Sharing results feature does not include record of who already shared with, so if you have to share with 2 or more people, must all be done at the same time, otherwise you forget who you have shared with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for this review. That is really helpful feedback that we will take into consideration for future updates!

Read more
Saskia K.

Integral to my job as a Talent Advisor!

2020-07-23

Especially doing high volume recruitment

Pros

It is integrated to our ATS - LiveHire - so getting references for a candidate is just a button away. Very easy to use and saves me countless hours of conducting references verbally.

Cons

Sometimes the integration with ATS is broken.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for taking the time to provide this great review. We're glad to hear you're enjoying the platform and that it is saving you time!

Read more
Sasha K.

Time Saver

2020-07-28

Pros

Easy to use, saves a lot of time for both recruiter and referee.

Cons

Nothing, everything about it is simple to understand, it doesn't need any changes.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for the wonderful review. So glad you're a fan of the platform and that we're helping save you so much time!

Read more
Stephen W.

Xref is awesome!

2020-07-30

Overall it's a greats system and takes away the 'tooing' and 'froing' that can happen chasing referees.

Pros

Very easy to use, references are driven by candidate and results delivered electronically. Reminders are not received in set time.

Cons

It is easy to forget how to set up the requests if you haven't requested for a while but a couple of seconds of reflection and it's all go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks so much for your review. We're glad to hear you find the platform easy to use.

Read more
Peter K.

We recommend XREF!

2020-01-14

Over the past few years our organisation has been looking at tools and technologies to help improve the efficiency and productivity of our recruitment teams.

Pros

Ease of use The XREF team can quickly customise templates for us to suit client specific needs Candidate experience is a positive one The quality and detail of responses was surprisingly good from the outset. My team is happy as it makes them more efficient. Reduces the post placement overhead. Provides for greater accuracy and integrity of the reference check process. Excellent support and customer care from the XREF team

Cons

The new feature, People Search, which we have just started using should help alleviate this concern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for your feedback, Peter.

We are glad that you have been able to save time and benefit from automating your references.

It's also great to hear that you have recently started using People Search, we are confident that it will aid your recruitment with a smart and compliant approach to business development.

Thanks again for taking a moment to write this review, Peter.

Read more
Connor M.

Pros and cons

2020-07-23

Pros

Enjoy speed of use. Tracking down phone numbers and sectioning off time with references to go through the questions takes everyones time.

Cons

It would be great to have a feature that allows you to modify the amounts of references on demand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thanks for taking the time to provide this review. We appreciate your feedback.

Read more
Amy S.

Set and forget, enormously beneficial for a speedy recruitment process.

2020-11-17

If anything I would suggest that if you were to use the platform as a company, ensure your questions are fit for purpose and that you are not requiring too much time from your candidates referees, while still ensuring that you have the information on hand that is required to make the right hiring decisions.

Pros

The time savings of being able to 'set and forget' this part of the recruitment process is enormous.

Cons

There are no issues that come to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thank you for your great review, Amy.

We are happy to hear that you have benefited from the ease and security that comes through online reference checks through Xref. We understand how important this step is within the hiring process and want to make it as compliant and efficient as we possibly can.

Thanks again for your review.

Read more
Wendy B.

Has made my life so much easier!

2020-07-24

Always been extremely helpful and accommodating

Pros

As I manage all of the recruitment for the business, I could have 8 new starters at one time - the process of requesting and following up references used to take me the best part of a day, now it takes just a few minutes.

Cons

There is very little I don't like about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


Thank you for taking the time to write this great review. We really appreciate your feedback.

We are so happy that you have been able to benefit from the ease of online referencing!

Read more
Lisa C.

Save time, identify fraud with Xref

2020-07-28

Makes reference checking quick and easy - requires little to no active involvement during the process.

Pros

Checking IP addresses of reference givers to mitigate fraud very useful, ease of access, integrated into hiring software.

Cons

Sometimes glitchy to access, customer support difficult to access as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xref


We're so happy to hear you're enjoying the benefits of online reference checking. Thanks for your feedback, we are always striving to improve the ease of use of the platform.

Read more